Appstle℠ Subscriptions App

July 8, 2024

I have been pretty happy with this application. There was a bit of a learning curve since this was the first "monthly club" I have set up. When I have questions, they are pretty quick and easy to work with via a live chat. I would recommend this application.

June 30, 2024

Customer service has been responsive and helpful when I have needed to reach out. Sometimes I am frustrated that I have to reach out to customer service. For example, we recently changed our theme for our website, and the theme did not automatically pull over all of the necessary elements from our customer portal (we were missing the "manage subscriptions" button). This was not a fix I could do on my own - nor was it something that I realized was a problem until a customer reached out, which doesn't help my company's image. Sometimes it feels like there are too many options and apps in Shopify, and it is difficult to anticipate how one change might impact other elements. I acknowledge that this is difficult to manage on the tech side - especially among multiple entities, and it is still frustrating as a business owner. Mostly, I think it is a helpful app. Aside from this recent frustration the only other wish that I have for the app is a way to export future orders (knowing that people can always pause or skip), but this function would be helpful in forecasting.

June 20, 2024

This app is great for offering a subscription, however I think there could a better explanation as to what "cutoff" days means.

June 19, 2024

We have been using this app for over 12 months, it is user friendly for both parties. If we've had any queries where we have needed help, we've jumped on the chat and received a real person in the live chat and been sorted very quickly. Great service, thanks

May 25, 2024

It's been good so far but still working through the setup. The support team have been great help!

May 19, 2024

May 15, 2024

Helpful service team

May 14, 2024

April 25, 2024

The app is brilliant and does exactly what I need it to do for my members. The team are also incredibly helpful! The logistics of the app can be tricky though - there are a lot of repetitive manual tasks that should be able to be done as one across all memberships, or uploaded via CSV etc. Hopefully the functionality behind the scenes will get better with time! But it definitely does a good job and my members love it :)

April 21, 2024

The app is working great and support is fast and very well organized. I can only give the app 4 stars because of the way subscriptions are managed by the customer. They need to create an account on Shopify to manage their subscriptions but its not clear for customers to do this unless I force all customers to create an account before checkout.

March 22, 2024

I just wanted to take a moment to express my gratitude to the Appstle team. Especially Mona has been an absolute lifesaver! Whenever I encountered any issues, she was there to assist me and fix everything promptly. she shows the team's expertise and dedication and made a huge difference in my experience with the app. I can't thank her enough for going above and beyond to help me out. I highly recommend the Appstle App and their outstanding customer support

Feb. 19, 2024

We haven't fully investigated the app yet but the customer service is very good. Even as a customer on the free plan they went above and beyond to help tweak the install and theme integration.

Feb. 6, 2024

An sich ein gutes Tool um Abos anzubieten, jedoch würde ich mir wünschen, dass ich es mehr selbst konfigurieren kann. Zwar setzt es der Support um aber hätte doch gerne mehr Freiheit diesbezüglich. Die Sprachen werden auch nicht alle sauber übersetzt und es war viel manuelle Arbeit notwendig aber ich denke, dass wird bestimmt demnächst auch noch angepasst. Kann es trotzdem weiterempfehlen!

Dec. 20, 2023

Our experience has been great. The chat assistance is very helpful.

Dec. 18, 2023

This app has many features. We were able to find a way to handle subscriptions with the help of their support staff. Really a great app and service.

Nov. 20, 2023

So far so good but definitely has a lot of room for improvements especially in terms of seamless integration. Customer service is quick in responding.

Dec. 8, 2023

Ash was excellent as chat support - one of the few times that a chat experience was as good as a telephone call. The app itself could do with more design options on the product page, like allowing us to upload an image file.

Oct. 18, 2023

So far so good. Customer service has been very good. Only two of the display options work in my theme but overall the one I’m using is clean and modern and looks and functions appropriately.

Oct. 12, 2023

Great customer service ! Quick and efficient.

Sept. 25, 2023

the use is a bit complicated, but the service is great.