Appstle℠ Subscriptions App
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good app, just have to deal with quotas if you want the free plan, otherwise pretty sure you have to upgrade to paid plans, good customer service the chat was answered in less then 5 minuetus
Just set up my first subscription. Easy to go through with clear instructions and helpful videos.
Merchant engineers are helpful. Sometimes takes a while for them to respond (about 15m wait) but they are always able to help you out
Great app for getting started with subscriptions. Options to customise and tailor are so useful and give great flexibility. Support team is also great for getting going and confirming the best setup ahead of launch.
Good customer service, however I found the app difficult to use but was helped by staff
Der Kundenservice ist sehr nett und hilfreich, die App ist einfach und sehr anpassbar. Ich bin sehr zufrieden. Ein Stern habe ich abgezogen weil es die App nicht oder noch nicht auf Deutsch gibt.
It's working well. I moved from recharge as this is much more fairly priced for a small business. I do find the app settings a bit hard to navigate but the support is always available so that makes a big difference. Today I had a problem with my shipping set up and got a reply within a minute, with screenshots how to manage it. Resolved in no time!
Super appli pour les abonnements. Et super service client, merci à Mona pour son aide.
Brooks, one of the merchant success engineers, was very helpful in making the widget appear properly on our product pages. We have yet used it for actual sales, but are excited to do so. We will update when possible.
Customer help has always been easy and available. We enjoy the user-friendly app and our customers also enjoy it.
The support team is really helpful. They answered all my questions or concerns really quick. So far the app is very customizable and the customer section looks good. At this point I have not yet any subscriptions from real customers but I have all the faith this will work fine.
App works well and they are responsive when issues arise.
Customer service is always quick to help and resolve anytime I have an issue.
Hi, This is Ria, the co-founder of Appstle. I have thoroughly reviewed your concern. Your customers were not able to update their payment information from the email received from Shopify. Please be advised that the payment information is solely handled by Shopify, and we as a Shopify native subscription app, can only process the payments using encrypted data. We do not update or modify payment methods, as it is controlled by Shopify. I am attaching the relevant Shopify documents here, for your reference. https://shopify.dev/docs/apps/selling-strategies/subscriptions/modeling Furthermore, to extend our assistance, we have gone ahead and created a Shopify ticket on your behalf, to help you with it. The ticket number is: 52786650 Please feel free to let us know if you need any other assistance.
They make changes in production without notifying customers, resulting in customer portal downtimes of more than 12 hours. Or they upload new features without testing them properly with the result that “things” appear that don't work or don't fit the aesthetics of the portal. Most of their support tickets take between 24-48 hours to resolve because their agents have limited knowledge and have to pass the issues to their developers. Some of these issues result in financial and reputational losses for those of us who use Appstle. They do not calculate shipping rates correctly, so many times orders are shipped without shipping costs and this means losses. And much more.
Dear Merchant, This is Ria, the co-founder of Appstle. I apologize for the inconvenience you faced. I have reviewed your concerns and connected with the Merchant Success Head, who will contact you to discuss any remaining concerns related to your store. We hope things are now working smoothly and as expected! Please do not hesitate to contact me at [email protected] or [email protected] if you have any other questions. We are available 24x7x365.
The interface can be a bit complicated sometimes, but the Appstle Support Team is always very responsive and helpful.
Thank you for your feedback! We're glad to hear that our support team has been responsive and helpful. We're continuously working on improving the interface, and your input helps us make it better.
très bon support technique !
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve
They have been a good company and even when I uninstalled the app by mistake their dedicated team and system were able to restore everything without issue...as though it hadn't happened. It could use some work on the end user side of things but I have liked it thus far.
I've managed to set up a SaaS style subscription service on my store for digital products. There are a couple limitations but if you spend the time and figure out what those limitations are you can design your subscription product to work for digital SaaS. Appstle has great customer support. They are very responsive and always willing to help with tricky questions. So far this has been a good choice for us and our business.
Thank you for your kind words! Reviews like yours motivate us to work even harder and continuously improve. We appreciate your suggestion and will definitely keep it in mind as we work towards enhancing our services.
Helpful team. Quick response.
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