Appstle℠ Subscriptions App

I've managed to set up a SaaS style subscription service on my store for digital products. There are a couple limitations but if you spend the time and figure out what those limitations are you can design your subscription product to work for digital SaaS. Appstle has great customer support. They are very responsive and always willing to help with tricky questions. So far this has been a good choice for us and our business.

I switched to Appstle several months ago. I think I'm still getting used to it. The customer service and support is very good. I usually get a quick response. The downside is there seems to be less features like skipping a delivery, etc. Items/orders instead need to be cancelled and re-added. Also, there is no easy way to combine orders like in other Apps.

Helpful team. Quick response.

The technical people are always very helpful. What I need has to be a paid plan although I have never tried subscription app before. It was a bit of commitment. It takes time to learn how things work etc. I have been using this app for a while and the subscription is definitely helping our revenue.

Noch nicht viele Erfahrungen gemacht, die Installation und Erstellung eines Aboplans war einfach. Es gab Probleme, dass das Abo auf der PLP nicht angezegit wurde, aber der support hat dann geholfen :)

Appstle does deliver pretty decent and robust control of subscription accounts to customers. The support is great and any issue is handled pretty darn fast which I REALLY appreciate - so 5 stars on customer service. My only constructive criticism would be that the admin side of Appstle is not accessible on mobile screens. As the customer service person working remote I am not always at a desktop and having access via phone would be a plus. It's not a deal breaker by any means. Good job to Appstle team!

Customer Service team is helpful

The support I get from this app is great, they will always provide the knowledge and resolve issues as best as possible. The app ticks all the boxes for me in terms of providing a subscription.

I really appreciate how user friendly this app is. Mostly though, I'm loving that the customer support is 24/7 and they go above and beyond to make sure my questions get answered. Highly recommend!

Overall great and the service team is very helpful with fixing any issues that arise.

Customer service has been responsive and helpful when I have needed to reach out. Sometimes I am frustrated that I have to reach out to customer service. For example, we recently changed our theme for our website, and the theme did not automatically pull over all of the necessary elements from our customer portal (we were missing the "manage subscriptions" button). This was not a fix I could do on my own - nor was it something that I realized was a problem until a customer reached out, which doesn't help my company's image. Sometimes it feels like there are too many options and apps in Shopify, and it is difficult to anticipate how one change might impact other elements. I acknowledge that this is difficult to manage on the tech side - especially among multiple entities, and it is still frustrating as a business owner. Mostly, I think it is a helpful app. Aside from this recent frustration the only other wish that I have for the app is a way to export future orders (knowing that people can always pause or skip), but this function would be helpful in forecasting.

This app is great for offering a subscription, however I think there could a better explanation as to what "cutoff" days means.

Helpful service team

The app is brilliant and does exactly what I need it to do for my members. The team are also incredibly helpful! The logistics of the app can be tricky though - there are a lot of repetitive manual tasks that should be able to be done as one across all memberships, or uploaded via CSV etc. Hopefully the functionality behind the scenes will get better with time! But it definitely does a good job and my members love it :)

The app is working great and support is fast and very well organized. I can only give the app 4 stars because of the way subscriptions are managed by the customer. They need to create an account on Shopify to manage their subscriptions but its not clear for customers to do this unless I force all customers to create an account before checkout.

I just wanted to take a moment to express my gratitude to the Appstle team. Especially Mona has been an absolute lifesaver! Whenever I encountered any issues, she was there to assist me and fix everything promptly. she shows the team's expertise and dedication and made a huge difference in my experience with the app. I can't thank her enough for going above and beyond to help me out. I highly recommend the Appstle App and their outstanding customer support

Easy to install onto your store. VERY responsive support staff and easy to work with

We haven't fully investigated the app yet but the customer service is very good. Even as a customer on the free plan they went above and beyond to help tweak the install and theme integration.