Appstle℠ Subscriptions App
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Ash was excellent as chat support - one of the few times that a chat experience was as good as a telephone call. The app itself could do with more design options on the product page, like allowing us to upload an image file.
So far so good. Customer service has been very good. Only two of the display options work in my theme but overall the one I’m using is clean and modern and looks and functions appropriately.
Great customer service ! Quick and efficient.
So far everything has been going smoothly. Client had a very bad experience with a previous app and so this is a fresh turn. Customer service is quite knowledgeable in the intricacies of the apps functionality and have very patient and listen to the issues that have arisen. The fact that they are 24/7 and not just say that but are available is a breeze of fresh-air which is very much needed in design.
Appstle its a great and versatile subscription app for your store giving you plenty of customization options. However, after quick setup, there were few issues (mainly how the module is integrated and displayed in the store) which made life harder. I had to contact the support, which is amazing and they helped me quickly with everything I needed. It works like a charm now. The only thing preventing 5 stars is that from time to time something stops working without you noticing it as they push a new version and dont check backwards compatibility. But overall the best versatile and flexible tool to manage subscription I came across
Working with Appstle as I'm evaluating several platforms. None are perfect, but I find Appstle Intuitive and it gets the job done. Their support is incredible and quick to respond! I highly recommend people consider their platform.
Me encuentro probando esta aplicación, parece tener todo lo que necesito. Es muy bueno su servicio de soporte técnico, te contestan de inmediato y atienden cualquier tema relacionado a la aplicación.
Had a good experience with the engineers who helped fix an ongoing issue with my products not being able to be added to basket. Not great experience losing sales but good engineer support and super quick fix
Dear Merchant, This is Ria, the co-founder of Appstle. Thank you for your feedback. Regarding the issue you faced, it was due to 'app embed' being enabled when a theme update happened. Whenever app embed is enabled for any app, it becomes Shopify's responsibility to inject the code into the theme and ensure that the widget is published. So, when a store theme is changed by the merchant or is updated by the theme developer, the widget can stop working because of the mismatch between the app's selector (code) that Shopify injects into your store, and the selector needed to work with the updated theme. In your case, when the mismatch happened, our team manually updated the selector to the correct, unique and clean one, to have the widget appear again. Because Shopify injects the code for all embedded apps directly, it is outside our app's (or any other Shopify app's) scope to automatically intervene It will need to be done manually. The only way to prevent this mismatch completely, is to switch off the app embed toggle. Our team has shared the necessary screenshot. Please feel free to reach out at [email protected] if you have any other questions.
Im a customer junkie, and the customer service given was AMAZING. Im looking forward to growing my business with the app and so far so good!
Good app. Fairly easy to use and customize. Priced competitively. Had an issue and reached out to customer support and they fixed in minutes.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Overall very good, never as simple as you'd like it to be to implement, but their support is responsive and helpful.
We have been using the app for several months now and it's super usefull. Configuration is easy, and in case of any issue (or miss config) support team is super reactive. Nous utilisons l'app depuis plusieurs mois et elle est super utile. La configuration est facile, et en cas de problème l'équipe de support est super réactive.
Still learning the app but the setup is easy and the support fast and helpful. Local delivery support if a plus.
The only reason I'm not giving this app 5 stars is because of how "hard" it is for me to use. I'm fairly adept at most things when it comes to general site design, automations and integrations, but someone who knows more than me can easily traverse this application. EVER IF you're not adept at using apps like this, still use it! The customer service is INSANELY responsive and great at showing you where and how to fix things.
Customer service chat is very responsive and helpful. They were able to help me with several questions including coloration changes and settings updates.
Appstle reps are quick to help online. Discouraged that I can't get a demo call for 2-3 weeks. Many of the Help videos are over a year old and not accurate anymore due to system updates. Appstle is suppose to be the best service but I'm running in to many areas that I will have to "improvise" to make it work for my needs
Thank you so much for your feedback. We recently made updates to UI and our team is working to update the videos. We are constantly working to bring in new features to meet different use cases and will keep you updated.
La aplicación funciona según lo publicitado. Buena atención al cliente y soporte con excelente dedicación.
This app helps greatly with subscriptions and when I have trouble, the customer service is great! I only wish they had more customer portal options without upgrading to the enterprise plan
Hello, Thank you for being a valued customer. We appreciate your feedback. I'd like to mention here that we recently revamped our pricing plan. With this, all features are now available to all merchants across all plans. The pricing tier is solely based on the monthly subscription sales your store gets. There is still NO transaction fee! Please see our latest pricing plan here https://appstle.com/shopify-subscriptions/#pricing You can always reach out to [email protected] in case of any queries. We are here 24*7*365 for your support.
I'm just starting out using the app, however, the support team has been really great and easy to work with.
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