Sufio: Professional Invoices for Shopify

Sufio: Professional Invoices

Powerful automated invoicing app with PEPPOL e-invoicing.
Rating
4.9
Feedback
440
Reviews
Chart
#169
Shopify

All reviews

5 / 5 Share
Oct. 27, 2023

Sufio is one of the few plugins here, thats is really well thought out and just does what it is supposed to do. It generates nice looking invoices, it generates credit-notes. Plain simple and no overhead. A bit expensive maybe, but on the other side it "just works" so still worth the money. UPDATE: Sufio is getting better and better and the support is top-notch as well! Can still recommend, after years of using it! Money well invested.

Store Using app Total reviews Average rating
rbttuning Over 3 years 2 5.0
Developer Reply

Thank you for this awesome review, Clemens! We're so glad that you like the app. Please do let us know if you need anything, and we'll be glad to help :)

5 / 5 Share
May 23, 2020

This app makes my life a lot easier. Automatically makes sure that all my customers get a tax invoice. Recently had some issues, but found that support was very helpful to solve the issue. Highly recommended app!

Store Using app Total reviews Average rating
Jacob Lund Photography Store Over 1 year 3 4.0
Developer Reply

Hi Jacob, thank you for this lovely review! Don't hesitate to get in touch again if you need a hand with anything else.

5 / 5 Share
March 27, 2020

I have been struggling to find a great app do keep invoices and automize my billing process. I found everything I was looking for with Sufio, and I could even ask the customer service for some special customization to add options answering the need of my business. Plus the customer service is excellent and very reactive. I recommend +++

Store Using app Total reviews Average rating
Tajinebanane About 1 month 3 5.0
Developer Reply

Thanks for this great review, Marvin! We're glad we could make Sufio work for your business. Don't hesitate to get in touch if you ever need anything else.

5 / 5 Share
March 18, 2020

Great app and great support! Liam answered to my request very quickly and efficiently: thanks to all the team!

Store Using app Total reviews Average rating
Developer Reply

Hi Audrey, thank you so much for this terrific review! We really appreciate it. Always glad to help, don't hesitate to get in touch if you need anything else :)

5 / 5 Share
March 12, 2020

Very helpful and super quick in responding! Top customer support. Thanks for handling our questions and problems with utmost urgency. I look forward to using this app from now on

Store Using app Total reviews Average rating
Aquilo Sports About 1 month 1 5.0
Developer Reply

Thanks for this great review Raphaël! Always happy to help, do let us know if you need a hand with anything in future.

5 / 5 Share
Feb. 25, 2020

I've been working with the team at Sufio for more than a year. They are one of the most engaged, helpful teams I've used with any of our Shopify apps. Jan and Liam are extremely helpful, patient and knowledgeable. It's been a pleasure working with them, as they always make the extra effort to create the perfect solutions. I highly, highly recommend Sufio as an app!

Store Using app Total reviews Average rating
Denali Home Collection Over 1 year 4 5.0
Developer Reply

Hi Peter, thank you for this fantastic review! Always a pleasure- don't hesitate to get in touch again in future if you need to.

5 / 5 Share
Feb. 20, 2020

Great app and brilliant support. If you need professional invoices for your Shopify store, give it a try and you will for sure enjoy it, not to speak about your clients. Thumbs up for the Sufio Team!

Store Using app Total reviews Average rating
Salad Code About 3 hours 8 5.0
Developer Reply

Thanks for this awesome review, guys! Glad to help, let us know if you need anything else.

1 / 5 Share
Jan. 25, 2020

The presentation of SUFIO is a fraud, it deceives the clients and it is totally illegal. It is written: “Sufio invoices are compliant with legislation in France, the EU and over 50 countries worldwide”. It’s wrong because the invoices generated by SUFIO are not respectful of the EU tax regulation. I checked the invoices in detail with my accountant and my lawyer (specialist in tax law). The app SUFIO is not able to manage discounts on the invoices. In fact, SUFIO does incorrect calculation and shows incorrect prices when a discount is applied (the unit prices of the products are changed by the application). Up to now, I paid to use SUFIO but all my invoices (with a discount) generated by SUFIO are wrong. I have sent them a lot of emails with many details in order to find a solution. At the beginning, they said that the problem was due to the Shopify's configuration. After, they said: “this is simply how Shopify calculates prices when VAT is included. It is not something that Sufio can have any affect on.” Finally, after months, they recognized the problem and said : “our development team were actually already aware of this issue and are currently working on an update to this feature to make sure the calculation is done correctly”. They asked me to wait again months, they didn't solve anything, and they didn’t change their false presentation. I contacted Shopify support to warn them of this problem of calculation and display of incorrect prices and I am surprised that they let SUFIO continue to sell this app with a false presentation on the Shopify App Store! I have lost a lot of time, and I think it is not serious and respectful for actual and future clients of SUFIO. The sellers that are using Shopify with SUFIO are concerned. They can be controlled by the administration and suffer heavy penalties. I think these sellers are not aware about that and solving the problem quickly would have been essential.

Store Using app Total reviews Average rating
Naturacig 4 months 6 3.7
Developer Reply

Hi Florian, Sorry again for this issue. As per my most recent email, we have now deployed a fix for this problem, and corrected your invoices so that you can use them for your records. As mentioned, we have also refunded everything you paid to us and put your account on a 1-year free plan so that when you need to access those invoices, you can do so at no charge. Unfortunately, we are just a small team, and although we try our best to get things fixed as quick as possible, we don’t always have the resources to get these things sorted as quickly as we would like. We must make it absolutely clear that this was a technical issue not a compliance problem. It was a human error during the implementation of the formula which calculates the taxes and discount, which we have now fixed. It was not an attempt to defraud or or deceive you, or our other users, about the level of legal compliance of Sufio invoices. We undertake regular compliance reviews in co-operation with Accounting firms in multiple countries to ensure that Sufio stays complaint with current legislation, and we take our claims of compliance very seriously. I hope that you will trust us that our intention was not to act fraudulently, and we hope you will continue to use Sufio going forward.

5 / 5 Share
Jan. 9, 2020

Great app with great support. On multiple occasions, we had to contact support for adjustments to the invoice template and we always had a quick response and resolution

Store Using app Total reviews Average rating
International Key Supply Almost 3 years 6 4.7
Developer Reply

Thanks for this lovely review, Sean. Glad we could help!

5 / 5 Share
Dec. 5, 2019

Great team, great App ! The Sufio team has always been super reactive and able to help when needed. I recommend this APP not only for it's performance but mostly for the great support team.

Store Using app Total reviews Average rating
FEMPO 7 months 1 5.0
Developer Reply

Hi Claudette, thanks for the review! We are always happy to help, so let us know if you need anything else.

5 / 5 Share
Nov. 28, 2019

I'm over the moon with this APP. Does exactly what it says it does and what we've been looking for. Looks great and easy to use for a fair price; what more can you ask for!

Store Using app Total reviews Average rating
Developer Reply

Thanks for this great review, Marcus! We really appreciate it.

5 / 5 Share
Nov. 27, 2019

Easy to use, nice looking invoices, excellent customer service. Every time we needed help, Liam was very responsive and took care of it right away. Great app.

Store Using app Total reviews Average rating
kiko+ and gg* EU Over 3 years 3 4.7
Developer Reply

Thanks for this lovely review, Elisa. Always happy to help!

5 / 5 Share
Nov. 16, 2019

Isn't it lovely when an app does exactly what it is supposed to, while also looking good and making your business look good? Sufio is simple, clean, well designed and completely effective. We no longer have to generate 'VAT invoices' for customers on request, it's all automated, seamless and the invoice templates are super professional and clean looking. Highly recommended! Great App.

Store Using app Total reviews Average rating
Accurascale 23 days 32 4.9
Developer Reply

Thanks for this superb review, Stephen! We really appreciate it.

5 / 5 Share
Nov. 8, 2019

I had an issue with a cancelled invoice, we just want to restore it. There is no option already but Liam helped, informed and resolved in a day.

Store Using app Total reviews Average rating
REAL FABRICA About 1 year 3 3.7
Developer Reply

Hi Susana, glad I could help! Thanks for the nice review :)

5 / 5 Share
Nov. 7, 2019

Sleak app, and great support! They helped us tremendously to set up our B2B section on our website.

Store Using app Total reviews Average rating
Developer Reply

Thanks for the great review Jop! I'm glad we could help you get set-up.

5 / 5 Share
Oct. 30, 2019

Great app, great help, especially for customers in Europe! Little problems were solved very quickly - keep on doing it this way!

Store Using app Total reviews Average rating
Moses Tee Shop About 1 month 7 5.0
Developer Reply

Hi Michaele, thanks for the great review! We'll do our best :)

5 / 5 Share
Oct. 15, 2019

This app does everything it says it does and more. Extremely simple to use! Support is next level - they replied within an hour to my queries and went above and beyond to assist. Thank you! HIGHLY RECOMMEND YOU GIVE THIS APP A TRY

Store Using app Total reviews Average rating
Canvas & More 11 months 8 5.0
Developer Reply

Thanks Jeremy for this awesome review! Let us know if you ever need anything else, and we'll be glad to help.

5 / 5 Share
Oct. 10, 2019

Awesome and quick customer service. Great designs for invoices and all the modification opportunities I needed.

Store Using app Total reviews Average rating
SUSHI Bikes 21 days 5 5.0
Developer Reply

Thanks for your kind review Andy! Let us know if you ever need help with anything else.

5 / 5 Share
Oct. 8, 2019

Great app to generate professional invoices from Shopify. I recently had a synchronization problem with my shop customers, but the support service is very communicative and helped me out quickly.

Store Using app Total reviews Average rating
deBesteKamer Over 1 year 1 5.0
Developer Reply

Thank you for this great review, Elien! We're glad we could help you out with the sync issue.

5 / 5 Share
Sept. 23, 2019

Edit : I had some issue with the app, the support has been great, they listened to me and fix my issues by calling me.

Store Using app Total reviews Average rating
CARRON PARIS 8 months 5 2.6
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