Sufio: Invoices You Can Trust
All reviews
App is working perfect. Service is also perfect. Wanted to have a VAT check tool in the registration form so that customers have to put the right VAT number before they buy something. Helps a lot for selling to other EU countries. Asked for it and they fixed the registration form for me and worked right away!
Thank you very much for your kind review! It was a big pleasure for us to help you! If there's anything else you'd need our assistance with, please, do not hesitate to get in touch with us. :)
Very easy to use, nice looking invoice, customization very simple. Sufio Professional Invoices answer perfectly to our expectation to send automatically invoice after shipping the goods. I warmly recommend it.
Thanks so much for this great review, we really appreciate it! :)
Since this app does all we expect from it, I won't say too much apart it does a nice job at creating bills in real time when orders are placed. Further than that, the support is amazing. Every problem finds its solution within twelve hours or so, and the agents are nice and helpful, they even take actions without us asking (restoring some data we unwittingly erased for instance). If you ever face an issue, you'll have someone to help you out and that is priceless.
Thank you for this great review! Glad we could help, please get in touch again if you ever need anything else.
Sufio is one of the few plugins here, thats is really well thought out and just does what it is supposed to do. It generates nice looking invoices, it generates credit-notes. Plain simple and no overhead. A bit expensive maybe, but on the other side it "just works" so still worth the money. UPDATE: Sufio is getting better and better and the support is top-notch as well! Can still recommend, after years of using it! Money well invested.
Thank you for this awesome review, Clemens! We're so glad that you like the app. Please do let us know if you need anything, and we'll be glad to help :)
This app makes my life a lot easier. Automatically makes sure that all my customers get a tax invoice. Recently had some issues, but found that support was very helpful to solve the issue. Highly recommended app!
Hi Jacob, thank you for this lovely review! Don't hesitate to get in touch again if you need a hand with anything else.
I have been struggling to find a great app do keep invoices and automize my billing process. I found everything I was looking for with Sufio, and I could even ask the customer service for some special customization to add options answering the need of my business. Plus the customer service is excellent and very reactive. I recommend +++
Thanks for this great review, Marvin! We're glad we could make Sufio work for your business. Don't hesitate to get in touch if you ever need anything else.
Great app and great support! Liam answered to my request very quickly and efficiently: thanks to all the team!
Hi Audrey, thank you so much for this terrific review! We really appreciate it. Always glad to help, don't hesitate to get in touch if you need anything else :)
Very helpful and super quick in responding! Top customer support. Thanks for handling our questions and problems with utmost urgency. I look forward to using this app from now on
Thanks for this great review Raphaël! Always happy to help, do let us know if you need a hand with anything in future.
I've been working with the team at Sufio for more than a year. They are one of the most engaged, helpful teams I've used with any of our Shopify apps. Jan and Liam are extremely helpful, patient and knowledgeable. It's been a pleasure working with them, as they always make the extra effort to create the perfect solutions. I highly, highly recommend Sufio as an app!
Hi Peter, thank you for this fantastic review! Always a pleasure- don't hesitate to get in touch again in future if you need to.
Great app and brilliant support. If you need professional invoices for your Shopify store, give it a try and you will for sure enjoy it, not to speak about your clients. Thumbs up for the Sufio Team!
Thanks for this awesome review, guys! Glad to help, let us know if you need anything else.
The presentation of SUFIO is a fraud, it deceives the clients and it is totally illegal. It is written: “Sufio invoices are compliant with legislation in France, the EU and over 50 countries worldwide”. It’s wrong because the invoices generated by SUFIO are not respectful of the EU tax regulation. I checked the invoices in detail with my accountant and my lawyer (specialist in tax law). The app SUFIO is not able to manage discounts on the invoices. In fact, SUFIO does incorrect calculation and shows incorrect prices when a discount is applied (the unit prices of the products are changed by the application). Up to now, I paid to use SUFIO but all my invoices (with a discount) generated by SUFIO are wrong. I have sent them a lot of emails with many details in order to find a solution. At the beginning, they said that the problem was due to the Shopify's configuration. After, they said: “this is simply how Shopify calculates prices when VAT is included. It is not something that Sufio can have any affect on.” Finally, after months, they recognized the problem and said : “our development team were actually already aware of this issue and are currently working on an update to this feature to make sure the calculation is done correctly”. They asked me to wait again months, they didn't solve anything, and they didn’t change their false presentation. I contacted Shopify support to warn them of this problem of calculation and display of incorrect prices and I am surprised that they let SUFIO continue to sell this app with a false presentation on the Shopify App Store! I have lost a lot of time, and I think it is not serious and respectful for actual and future clients of SUFIO. The sellers that are using Shopify with SUFIO are concerned. They can be controlled by the administration and suffer heavy penalties. I think these sellers are not aware about that and solving the problem quickly would have been essential.
Hi Florian, Sorry again for this issue. As per my most recent email, we have now deployed a fix for this problem, and corrected your invoices so that you can use them for your records. As mentioned, we have also refunded everything you paid to us and put your account on a 1-year free plan so that when you need to access those invoices, you can do so at no charge. Unfortunately, we are just a small team, and although we try our best to get things fixed as quick as possible, we don’t always have the resources to get these things sorted as quickly as we would like. We must make it absolutely clear that this was a technical issue not a compliance problem. It was a human error during the implementation of the formula which calculates the taxes and discount, which we have now fixed. It was not an attempt to defraud or or deceive you, or our other users, about the level of legal compliance of Sufio invoices. We undertake regular compliance reviews in co-operation with Accounting firms in multiple countries to ensure that Sufio stays complaint with current legislation, and we take our claims of compliance very seriously. I hope that you will trust us that our intention was not to act fraudulently, and we hope you will continue to use Sufio going forward.
Great app with great support. On multiple occasions, we had to contact support for adjustments to the invoice template and we always had a quick response and resolution
Thanks for this lovely review, Sean. Glad we could help!
Great team, great App ! The Sufio team has always been super reactive and able to help when needed. I recommend this APP not only for it's performance but mostly for the great support team.
Hi Claudette, thanks for the review! We are always happy to help, so let us know if you need anything else.
I'm over the moon with this APP. Does exactly what it says it does and what we've been looking for. Looks great and easy to use for a fair price; what more can you ask for!
Thanks for this great review, Marcus! We really appreciate it.
Easy to use, nice looking invoices, excellent customer service. Every time we needed help, Liam was very responsive and took care of it right away. Great app.
Thanks for this lovely review, Elisa. Always happy to help!
I had an issue with a cancelled invoice, we just want to restore it. There is no option already but Liam helped, informed and resolved in a day.
Hi Susana, glad I could help! Thanks for the nice review :)
Sleak app, and great support! They helped us tremendously to set up our B2B section on our website.
Thanks for the great review Jop! I'm glad we could help you get set-up.
Great app, great help, especially for customers in Europe! Little problems were solved very quickly - keep on doing it this way!
Hi Michaele, thanks for the great review! We'll do our best :)
This app does everything it says it does and more. Extremely simple to use! Support is next level - they replied within an hour to my queries and went above and beyond to assist. Thank you! HIGHLY RECOMMEND YOU GIVE THIS APP A TRY
Thanks Jeremy for this awesome review! Let us know if you ever need anything else, and we'll be glad to help.
Awesome and quick customer service. Great designs for invoices and all the modification opportunities I needed.
Thanks for your kind review Andy! Let us know if you ever need help with anything else.
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