Sufio: Professional Invoices
Automate your Shopify invoices - Sufio
Rating
4.8
feedback
562
chart
#262
All reviews
Rating Breakdown
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Feb. 6, 2020
I love the beautiful designs and comfortable functions of this app. It helps me a lot that there are automation and manual editing options available. The support team is very friendly and welcoming. The little code snipped for having a link to the invoices within the customer accounts was included in my theme promptly. Thanks a lot guys!
Thanks so much for this great review Kirsten, we really appreciate it! Let us know if we can help with anything else.
Jan. 25, 2020
The presentation of SUFIO is a fraud, it deceives the clients and it is totally illegal. It is written: “Sufio invoices are compliant with legislation in France, the EU and over 50 countries worldwide”. It’s wrong because the invoices generated by SUFIO are not respectful of the EU tax regulation. I checked the invoices in detail with my accountant and my lawyer (specialist in tax law). The app SUFIO is not able to manage discounts on the invoices. In fact, SUFIO does incorrect calculation and shows incorrect prices when a discount is applied (the unit prices of the products are changed by the application). Up to now, I paid to use SUFIO but all my invoices (with a discount) generated by SUFIO are wrong. I have sent them a lot of emails with many details in order to find a solution. At the beginning, they said that the problem was due to the Shopify's configuration. After, they said: “this is simply how Shopify calculates prices when VAT is included. It is not something that Sufio can have any affect on.” Finally, after months, they recognized the problem and said : “our development team were actually already aware of this issue and are currently working on an update to this feature to make sure the calculation is done correctly”. They asked me to wait again months, they didn't solve anything, and they didn’t change their false presentation. I contacted Shopify support to warn them of this problem of calculation and display of incorrect prices and I am surprised that they let SUFIO continue to sell this app with a false presentation on the Shopify App Store! I have lost a lot of time, and I think it is not serious and respectful for actual and future clients of SUFIO. The sellers that are using Shopify with SUFIO are concerned. They can be controlled by the administration and suffer heavy penalties. I think these sellers are not aware about that and solving the problem quickly would have been essential.
Hi Florian, Sorry again for this issue. As per my most recent email, we have now deployed a fix for this problem, and corrected your invoices so that you can use them for your records. As mentioned, we have also refunded everything you paid to us and put your account on a 1-year free plan so that when you need to access those invoices, you can do so at no charge. Unfortunately, we are just a small team, and although we try our best to get things fixed as quick as possible, we don’t always have the resources to get these things sorted as quickly as we would like. We must make it absolutely clear that this was a technical issue not a compliance problem. It was a human error during the implementation of the formula which calculates the taxes and discount, which we have now fixed. It was not an attempt to defraud or or deceive you, or our other users, about the level of legal compliance of Sufio invoices. We undertake regular compliance reviews in co-operation with Accounting firms in multiple countries to ensure that Sufio stays complaint with current legislation, and we take our claims of compliance very seriously. I hope that you will trust us that our intention was not to act fraudulently, and we hope you will continue to use Sufio going forward.
Jan. 15, 2020
Great app, saves me a lot of time. Amazing support, very quick response times. I really like that I can customize everything to my needs.
Hi Adam, thanks for this great review! Glad we could help you out- let us know if you need anything else.
Jan. 14, 2020
Excellent Invoice formatting & easy to edit. Perfect for our needs - Check it out!! Highly Recommend
Hi Derrick, thanks for this awesome review- we really appreciate it!
Jan. 9, 2020
Great app with great support. On multiple occasions, we had to contact support for adjustments to the invoice template and we always had a quick response and resolution
Thanks for this lovely review, Sean. Glad we could help!
Jan. 8, 2020
We use this application for VAT validation and it's great! The Sufio team is also super responsive and helpful. Couldn't be happier we selected this app for our needs.
Thanks for the terrific review, Anthony! Let me know if you ever need anything else.
Dec. 5, 2019
Great team, great App ! The Sufio team has always been super reactive and able to help when needed. I recommend this APP not only for it's performance but mostly for the great support team.
Hi Claudette, thanks for the review! We are always happy to help, so let us know if you need anything else.
Nov. 28, 2019
I'm over the moon with this APP. Does exactly what it says it does and what we've been looking for. Looks great and easy to use for a fair price; what more can you ask for!
Thanks for this great review, Marcus! We really appreciate it.
Nov. 28, 2019
Easy to setup and use, and the team are always quick to respond to and assist with queries. Recommended
Hi Ric, thanks for the great review! Just reach out if you need anything else.
Nov. 27, 2019
Easy to use, nice looking invoices, excellent customer service. Every time we needed help, Liam was very responsive and took care of it right away. Great app.
Thanks for this lovely review, Elisa. Always happy to help!
Nov. 16, 2019
Isn't it lovely when an app does exactly what it is supposed to, while also looking good and making your business look good? Sufio is simple, clean, well designed and completely effective. We no longer have to generate 'VAT invoices' for customers on request, it's all automated, seamless and the invoice templates are super professional and clean looking. Highly recommended! Great App.
Thanks for this superb review, Stephen! We really appreciate it.
Nov. 13, 2019
Great app for creating invoices. The templates are beautiful and the invoices are generated automatically. It works very well and smoothly, very happy with their service!
Thanks for this lovely review, Yolanda! Let us know if you ever need anything, and we'll be glad to help you out.
Nov. 8, 2019
I had an issue with a cancelled invoice, we just want to restore it. There is no option already but Liam helped, informed and resolved in a day.
Hi Susana, glad I could help! Thanks for the nice review :)
Nov. 7, 2019
Sleak app, and great support! They helped us tremendously to set up our B2B section on our website.
Thanks for the great review Jop! I'm glad we could help you get set-up.
Oct. 30, 2019
Great app, great help, especially for customers in Europe! Little problems were solved very quickly - keep on doing it this way!
Hi Michaele, thanks for the great review! We'll do our best :)
Oct. 15, 2019
This app does everything it says it does and more. Extremely simple to use! Support is next level - they replied within an hour to my queries and went above and beyond to assist. Thank you! HIGHLY RECOMMEND YOU GIVE THIS APP A TRY
Thanks Jeremy for this awesome review! Let us know if you ever need anything else, and we'll be glad to help.
Oct. 10, 2019
Awesome and quick customer service. Great designs for invoices and all the modification opportunities I needed.
Thanks for your kind review Andy! Let us know if you ever need help with anything else.
Oct. 8, 2019
Great app to generate professional invoices from Shopify. I recently had a synchronization problem with my shop customers, but the support service is very communicative and helped me out quickly.
Thank you for this great review, Elien! We're glad we could help you out with the sync issue.
Sept. 23, 2019
Edit : I had some issue with the app, the support has been great, they listened to me and fix my issues by calling me.
Sept. 3, 2019
I needed an app to print /export invoices. I could not customize the template the way i wanted. Just changing the word "Invoice" to something else was not possible. The customer service was not pleasant neither I don't get the fuss? There is better and cheaper app. Printout Designer by example.
Hi Audrey, we are so sorry you have had a bad experience! We actually did not receive any of the messages you sent us. It turns out there was a bug in our email processing service which caused your emails to bounce, so we didn't find them until we investigated today following your review. We definitely can help you out with some template customizations, and also to re-label "Invoice". That's no problem. If you can try again to write to us at [email protected] (try directly from your email client, rather than through the app, just to be sure) with exactly what you need, we'll do our best to help you out. We will also be glad to give you another 14-day free trial if you re-install, since you didn't get to make use of your initial one. Apologies once more, and we hope you consider giving Sufio another shot.