SUPLIFUL: White Label Products

March 30, 2025

WARNING!!! It is with a sense of responsibility and transparency that I bring to light several critical issues that must be addressed without delay. The current performance of the platform is far below acceptable standards. The site experiences significant latency issues, often failing to load entirely. On the rare occasions it does, navigating the interface proves to be an equally challenging and inefficient experience. Time is a valuable resource, and such inefficiencies reflect poorly on the overall customer experience. Furthermore, the reliance on generic AI-driven customer service solutions raises concerns about the company’s commitment to delivering personalized and effective support. Additionally, the quality of the products being offered does not align with industry benchmarks, consistently falling short of competitive standards. For an organization aspiring to lead in its field, this is an area that requires immediate and decisive action. It is imperative for any business seeking long-term success to prioritize professionalism, efficiency, and quality in every aspect of its operations. Failure to do so not only risks alienating customers but also undermines the trust and credibility essential to building lasting partnerships. Addressing these challenges with urgency and purpose will be critical to restoring confidence and ensuring future growth. We would not recommend this site nor its products to anyone seeking to truly start a reputable and successful business.

March 5, 2025

I am like great with them because they will let you know about what's needed to advertise your label correctly. But how they ship out the products is just in a bag and stuffed not fully protected. I have had customers complain and show proof that some products have been open and exposed. but thats because how they package the products. some of the products is very very small and the pricing metrics doesnt match the value. Also, dont like the migration of the social media. for they will charge you directly for the items that are ready to be shipped. instead of taking the proceeds from the sale item.

Feb. 13, 2025

Couldn’t say enough about why I’m going to be leaving this company’s services. The products are already ridiculously overpriced and I was fine with it because it’s was extremely convenient. Well now they add an additional mandatory monthly subscription with no changes to their products’ prices. And then to top it off, they are always late shipping. They’ve lost me hundreds of customers because they won’t ship products for 1-2 weeks. They give an original estimated delivery date and you can count on the product being AT LEAST 10 days late. Great concept for a company. Convenient but never in a million years worth working with. Needs major improvements

Jan. 9, 2025

Do NOT recommend this company. They have lost their way and unprofessional. Very poor delivery time for Shopify orders. Unless you are selling on TikTok, your orders will not ship out for several days. I have had to cancel orders because of their delayed shipping, which has made my company look unprofessional. The customer service team has no idea what the fulfillment team is doing. I was told my orders were going out that morning and I spent all day contacting customer service, which kept reassuring me the orders were going out. The orders did not go out. I have been with the company over a year and when they were not selling on TikTok and initially everything was good. But sad to say, no longer. So, if you are not selling on TikTok, you may want to think twice about this company.

Jan. 8, 2025

I strongly advise against using Supliful for your business needs. My experience with them has been consistently frustrating due to two major issues. First, they heavily rely on AI for customer service without being upfront about it, leading to circular conversations and unresolved problems. When you need real answers about your business, you're met with generic AI responses that rarely address specific concerns. More importantly, their lack of transparency regarding labeling requirements has caused significant problems. As someone trying to run a legitimate business, I need clear, accurate specifications for product labels. Instead, I've received inconsistent information that has led to costly mistakes and potential compliance issues. When trying to get clarification, I'm again met with AI responses rather than actual help. I've attempted to resolve these issues directly with the company multiple times without success, which has led me to file a complaint with the Better Business Bureau. Save yourself the headache and look elsewhere for your business needs. A company that can't provide basic human support and clear requirements isn't worth your time or money.