Supliful: Dropship Supplements
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I soo want to love this company!!!! They have good products. they got a great line up. its easy. its convenient but there is a huge issue. The processing time. I have almost half a million followers in the health niche and i could sell LOTS of products.... but i cant get emails everyday from people asking if there package is being sent out. Right now i have half a dozen orders and none sent out 2 orders were ordered 2 weeks ago. they were 3 days of processing and i got a email one of my products in my buddle was out of stock... i found out 3 days after they ordered! So those two orders must wait 2 weeks. The proper thing to do would be send out the 4 items and send out the 5th one when its in stock, but nope. all 5 items are on hold for 2 weeks now. then last week i made a new bundle 4 products... i got a order on the 4th, the 5th, and the 6th.... today is the 10th and zero orders have been sent out! i have had 3 emails so far... "where is my package" I dont know what to do.... do i find a new company. a new product. or what. but i dont want to start pushing products if this company cant delivery. 2-3 days is doable for processing, waiting 6 days for a tracking number is not!! If i ordered something online on a wed. and next tue I did not get a tracking number id be pissed and never order again.... there business model is ruining my reputation . If this processing time improves I will recommend them to my friends online ( I know huge accounts) and change this to a plus 5 . but waiting 6-14 DAYS not good business! 2-3 processing is normal. 6+ days is bad business Eric A. Conscious Health
Hi Conscious Health, Thank you for the detailed feedback - we truly appreciate both your honesty and your willingness to work with us. We’re genuinely sorry for the frustration this situation has caused you and your customers. One of the delays you experienced was caused by a product in your bundle - Colon Gentle Cleanse - going out of stock. While we work hard to keep inventory stable, some stock availability is outside of our direct control since certain products are sourced from external suppliers who may occasionally face technical or production issues. We try to be transparent that such situations can happen when using our service, but we absolutely understand how disruptive this is for your business. Our team is actively working to restore stock as quickly as possible. At the moment, due to system limitations, we’re not able to split and partially ship bundle orders automatically. However, we can remove and refund the out-of-stock item and proceed with shipping the remaining products - just let our Customer Support team know via the chat bubble or at [email protected], and we’ll handle it for you. Regarding your February 5th and 6th orders - two have already shipped, and the remaining one is scheduled to ship today. Our standard processing time is 3–5 business days, and weekends don’t count toward that window - so these orders are still within the stated processing timeframe. So currently, you have only 2 orders on hold due to OOS, and the rest of the orders are either completed or scheduled to ship within the promised timeframe. We truly value creators like you and the audience you’ve built, and we don’t take your trust lightly. We’re continuing to improve processing speed, stock visibility, and fulfillment workflows to better support scaling brands. We’d really like the chance to keep growing with you. Yours truly, The Supliful Team
I am like great with them because they will let you know about what's needed to advertise your label correctly. But how they ship out the products is just in a bag and stuffed not fully protected. I have had customers complain and show proof that some products have been open and exposed. but thats because how they package the products. some of the products is very very small and the pricing metrics doesnt match the value. Also, dont like the migration of the social media. for they will charge you directly for the items that are ready to be shipped. instead of taking the proceeds from the sale item.
Hi Vela Lash Bar, Thank you for your feedback! We indeed use padded mailers for smaller orders to keep shipping costs reasonable, but we’re sorry if your customer experienced any issues with the packaging. If they received a damaged package, please reach out to our Customer Care team at [email protected], and we’ll be happy to investigate the issue and provide either a refund or a free replacement. Regarding payments, we do not have access to your Shopify payment gateway. This is why we charge the credit card linked to your Supliful profile instead—this ensures we can fulfill and ship your orders without delays. We appreciate your feedback and will continue working to improve our service! 🚀 Yours truly, The Supliful Team
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