Supliful: Wellness On Demand
Everything you need to build and run your own wellness...
Rating
4.4
feedback
167
chart
#547
All reviews
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April 29, 2025
The app is pretty good (fast and tends to work). However, there is an issue where if you cancel an order after a 2hr time frame, the Shopify Supliful UI (this app) will say Supliful Fulfillment accepted the cancellation request and the Shopify order successfully cancels, but it does not actually cancel on the Supliful side and they will ship the order. Further, Supliful will not honor refunds for orders of this manner despite the UI not reflecting reality. Just be mindful of this as you use it, the data may become out of sync between Shopify and Supliful and they will not do you any favors if this happens. Will update my review if this gets fixed
Hi Aerial Biotechnics, Thank you for your feedback. We are happy to hear that you have been enjoying using our app, as this means a lot to us. It is true that while the Shopify interface may reflect the fulfillment request being canceled, that doesn't mean the order has been canceled in the Supliful system. Because we don't control Shopify's UI, we cannot prevent this mismatch directly. However, we always encourage users to double-check the order status in their Supliful account after requesting a cancellation in Shopify, especially if more than two hours have passed. That way, you can take action before the order is prepared and shipped. We hope this helps, and always feel free to reach out to our support team at [email protected] Yours truly, The Supliful team
Sept. 25, 2024
Great platform but products pricing is off and shipping costs are too high when factoring the additional subscription fees and the extensive time it takes to create labels/ setup initially. ie Supliful Jojoba Face Oil 30ml wholesale price before we mark it up to sell is $11.50USD when its commercially available anywhere at $13USD - even in higher priced boutiques. It does feel like we are paying you to sell your products to consumers who will need to pay more for them in the end. Perhaps revise the pricing matrix and I hope to jump back on board then as the platform is looking great!
Store
My Store
Using app
About 1 month
Hi there, Thank you so much for your review and for sharing your feedback with us! We understand how pricing can be a concern, and we want to clarify that the price you see on our platform includes not only the product itself but also the cost of on-demand fulfillment. This allows you to avoid the need for bulk purchasing, warehousing, and shipping logistics, as we handle everything on our end. That being said, if you prefer to purchase in bulk and manage fulfillment yourself, you can absolutely receive a similar, if not better, price compared to other suppliers. We hope this clears things up, and we’d love to chat more if you have any other questions or concerns! Yours truly, The Supliful Team