SUPLIFUL: White Label Products
White label product dropshipping
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4.6
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919
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#271
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Oct. 16, 2024
Supliful Review: A Platform That Fails Small Businesses Supliful once positioned itself as a small business-friendly platform, but their recent shift to charging for previously free services proves they’ve lost sight of that mission. This sudden move clearly indicates their original business model was flawed, and instead of finding a sustainable way to support entrepreneurs, they’re now passing their failures on to their users. It’s clear they were bleeding money, and instead of fixing their own inefficiencies, they’ve decided to charge the very people they claim to support. This change feels like a desperate attempt to recoup losses—probably under pressure from investors—by squeezing more money out of small businesses that simply cannot afford it. It’s a shame that Supliful has gone from an accessible platform to one that’s out of reach for the entrepreneurs who need it most. Their pricing strategy is designed for those with deep pockets, not the small business owners they originally targeted. What’s worse, this decision further proves that Supliful’s model isn’t working. If it was truly built with the success of small businesses in mind, they wouldn’t have to impose these steep fees. It’s clear that their platform is no longer a profitable or sustainable option for small entrepreneurs. Instead of acknowledging their own mistakes, they’re pushing the financial burden onto their users, making it nearly impossible for small businesses to succeed here. This shift speaks volumes about where Supliful’s priorities lie, and it’s certainly not with the small businesses they once claimed to support.
Dear The Cannabis Veteran, Thank you for taking the time to share your perspective. We understand that changes like these can be challenging, and we appreciate the opportunity to address your concerns. Over the past three years, we’ve been committed to helping small businesses grow by providing free access to all of Supliful’s features. This allowed entrepreneurs like yourself to build stores, develop products, and generate revenue without any platform fees. However, to keep expanding and improving the platform, it’s essential that we transition to a sustainable model that supports the continued development of new features and enhancements that benefit all users. Introducing a subscription fee allows us to ensure the quality and growth of the platform. Our Base plan, which is $29 per month, is in line with similar service fees you may pay on other platforms like Shopify. While we understand this may feel like a big change, this fee allows us to maintain and improve the platform for all users, ensuring it continues to provide value to your business. We’re dedicated to supporting small businesses and believe this step will ultimately lead to even better tools and features to help you succeed. We hope you’ll give this new model a chance, and as always, we’re here to assist you in any way we can. Thank you again for your feedback and for being a part of the Supliful community. Yours truly, The Supliful Team
Sept. 23, 2024
No hace delivery a españa, podriais ponerlo en la descripcion antes de instalar esto..
Hi MEJORECO, Thank you for your feedback—we’re sorry to hear about the issue you encountered. We do display the available shipping zones for each product in our catalog, and we’re constantly working to improve the clarity of this information. Please don’t hesitate to reach out if you have any other questions or concerns. Yours truly, The Supliful Team
Sept. 16, 2024
Requires I use a credit card to signup, I won't use this ever unless that is off. I do not recommend this site because of a f__king card.
Hi Fahline, Thank you for your feedback, and we’re sorry to hear about your frustration regarding the credit card requirement. The reason we ask for a credit card is so we can charge for order fulfillment after your customer places an order. You won’t be charged anything upfront—charges are only applied once your orders are pushed through to the Supliful platform for processing. We understand your concerns, and we hope this clarifies the process a bit better. If you have any further questions, please feel free to reach out. Yours truly, The Supliful Team
May 21, 2024
I am very frustrated with Supliful. I placed a test order for my Shopify store since April 8 and it was never fulfilled. This has prevented me from launching my store. I do not recommend using their services.
Hi Wellprovit, LLC, Thank you for your feedback! We have reviewed your account, and you have only one order that was placed yesterday, May 22nd. Our team has already contacted you as your label file needs adjustments. Please make sure you send the fulfillment requests from your Shopify to Supliful either manually or automatically to make sure they get fulfilled: https://help.shopify.com/en/manual/orders/fulfillment/setting-up-fulfillment#step-2-choose-manual-or-automatic-fulfillment Yours truly, The Supliful Team
May 15, 2024
Poor customer service- they wrongfully charge additional fees for mistakes that aren’t the customers. They don’t listen to the consumers they just stick to their faulty script. Which the consumer complaint states if a person doesn’t receive their goods they should be refunded, especially if it was “returned” mysteriously. Showing them proof doesn’t help but hopefully BBB will!
Hi Her.BS, We are sorry to hear about your poor experience with Supliful. For some reason, the original shipment was returned to our warehouse facility as they deemed the originally provided address as incomplete. Our customer support team has offered to reship the order to a different address if you agree to cover the shipping costs due to the faulty first address. Unfortunately, we cannot refund orders already fulfilled as all products are fulfilled and labeled on demand. Yours truly, The Supliful Team
May 24, 2024
March 2024 - We are a new store and have placed four orders for five different products through Supliful to test the process. They did not fulfill a single order without us having to email them and tell them to push the order through. The orders show up in Shopify and even show up in our Supliflul orders tab but they don't get fulfilled automatically. The automatic fulfillment is nonexistent. There is no way this model would work if we had multiple orders from multiple customers. May 2024 - Supliful responded to my review and you can read their response below. They claim the orders were fulfilled automatically but that is absolutely NOT TRUE! Every order required us to contact them to get the order pushed through. EVERY ONE! I am not satisfied with their response.
Hi Flvme, Thank you for your feedback! Our team has previously advised you to reach out to Shopify customer support. On the Supliful side, everything is working as it is supposed to, and all other accounts don't experience the same issues. After reviewing the orders we received, we see that they were fulfilled automatically without any issues. As there are no issues on the Supliful side, you need to check with Shopify as to why the orders are not being synched with Supliful. Yours truly, The Supliful Team
March 6, 2024
Paid for a yearly subscription and I can't even get anyone from technical support to look into why customers can't buy supplements from 1 of my stores.
Hi Oxreen, Thank you for taking your time and leaving us this review. After looking into your case, it was confirmed that our customer support team had followed the standard protocol to help you troubleshoot the issue, and the problems turned out to be on the Shopify setup side. We hope that you will be able to resolve all those issues soon and will give us another chance and more positive feedback on the service. Yours truly, The Supliful Team
Feb. 6, 2024
Great experience, but over a year later and it’s the worst-run company I’ve experienced. Originally I had a great onboarding experience with these guys. However over a year later and it’s far from that. 1. Zero Account Management There is no account management, even as advised. No escalation point for ongoing issues. They often take 24hrs to respond and this is only to acknoweldge the email and then as most cannot read english, they ask further questions, which then extends these issues from days into weeks 2. Poor fulfillment process They are often out of stock, with no foresight and purely poor management or agreements with the manufacturers. 3. No Accountability If there is an issue, they usually blame it on other partners. 4. Repetitive Issues Many issues are repetitive and they take no feedback on for constant improvement. Rather they just let the issue continue to impact customers. 5. Lack of product/service knowledge Their team lacks knowledge with Shopify and cannot offer support for the most basic requests. Like synching products to a new store. 6 weeks and no resolution. 6. Slow fullfilment times 4-6 days to fulfill orders (no matter if its 1 or 40+ orders) 7. They can’t even fulfill the orders in the correct absolute common sense process. I have pending orders for over 1 month. So what did they do? Fulfill and ship the most recent one first. I sent 5 emails about my outstanding orders. They never acknowledge individual orders. They just pick 3 out of the 4 orders and always miss the most basic details. DO NOT USE THIS COMPANY. Update - This is actual feedback from the Manager "Please note that our system does not work - the oldest orders first - way. It is a complicated system with its own algorithm. Sometimes newer orders are fulfilled faster. " If you are using their supplements, you would be better off going to Vox or On Demand Fulfillment. In response, they never take responsibility for ordering issues, they 100% always blame this on their suppliers THE WORST COMPANY OPERATIONS AND MANAGEMENT IN HISTORY
Hi WoHo Wolf, Thank you for the detailed feedback! We are sorry to hear you had such a disappointing experience with Supliful. Our customer support team did their best to assist you with any issue you experienced. We understand that stock issues can be frustrating, and we made sure we are transparent with what has been going on - we are always taking accountability for our mistakes, however, we cannot predict when some of our suppliers would experience issues as well. Our CEO recently addressed all these issues in a livestream. Please feel free to check it out here: https://www.youtube.com/watch?v=q4OBcpc7xl8 Yours truly, The Supliful Team
Jan. 27, 2024
I ordered 5 sample coffees December 28th 2023. Today is January 27th 2024. Its been horrible communication. I was upset and since then there were problems. they told me 2x my order was being shipped. Now they don't have a label maker. I have 4,000 people on my list and I wanted to drop ship. Supliful has no phone service. it takes a week to talking to 4 people on messenger to try to fix anything. I really like the products online. I Hope i can get some customer service to rectify the problems.
Hi Black Wall Street Coffee, We are sorry to hear you had experienced such poor service with us. Our customer support team will be getting in touch with you to make sure we resolve any issues you might have experienced with us. Yours truly, The Supliful Team
Jan. 19, 2024
I have sent a photo of the invoice of what I was charged for. They will not fix this error before having you pay for anything else. They will lie about what was on the order, remove items from the order before its shipped out. On top of that they won’t give you a refund for an item that was paid for that Supliful removed and kept the money. They won’t pay for the shipping of the item that they removed without approval. And they think this is okay. Almost two weeks with no response to my emails and after that there they mentioned there was a problem with the product that was an error on their end. Yet they have not rectified the issue with me. The order was placed on Jan 2 and its now Jan 19 with no resolution. Do not use this service.
Hi VitaHealth Essentials, Thank you for taking your time and leaving us a detailed review. After looking into your account, we can confirm that you were indeed refunded for the removed product in the form of Supliful credits that were used towards newly placed orders. Also, we checked all our inboxes - all of the correspondence we received from your email address has been answered. We are very sorry for the delay caused by the OOS situation - we are doing our best to have all the products back in stock as soon as possible. Yours truly, The Supliful Team
Jan. 6, 2024
Supliful Needs To update their App Shopify says
Hi Purple Hey, We were in the middle of updating our API. This has now been resolved. It might take some time for the "Unsupported" badge to disappear, but please be reassured that this does not affect the app's functionality and the Shopify integration in any way. We dearly apologize for any confusion this situation might have caused! Should you have any other concerns, please do not hesitate to contact us. Yours truly, The Supliful Team
Jan. 19, 2024
Currently, we have customers waiting for orders from 16 days ago that have not shipped due to Supliful's slow fulfillment times. We have been promised that "orders will ship in 24-48 hours" by support staff 3 times now to no avail.
Hi TRIBE Performance Solutions, Thank you for your review of Supliful. We really appreciate it! It's great to hear that you enjoy the variety of supplements we have on offer. We are aware of the need for updates and are currently working on increasing the amount of new products available. Our team is dedicated to offering a selection of high-quality options so some updates may take longer than others while we ensure that each product meets our stringent standards. Thank you again for taking time out of your day to leave this review. Yours truly, The Supliful Team
Oct. 19, 2023
terrible service i had to wait 11 days before 2 simple orders where getting shipped asked every day for them to ship and got the same stupid fk answers
Hi ATHLIVE, We are sorry you had a poor experience with your Supliful orders. Unfortunately, supply issues happen, and we do our best to make sure we prevent those and rectify the situation as soon as possible. As of now, all of your orders have been shipped out. Again, we dearly apologize for the issues this matter has caused, and we hope we can restore your trust in Supliful. Yours truly, The Supliful Team
Oct. 5, 2023
This app is extremely disappointing. It took them over five days just to process a repair order, and many customers ended up canceling their orders as a result. However, the most significant issue is their policy of not issuing refunds for canceled orders. They claim they've already initiated the repair process and printed labels, which means you end up losing money. It's a lose-lose situation where the more customers you attract, the more money you stand to lose.
Hi vitalife, Thank you for sharing your experience! After reviewing our correspondence, we see that you have been selling your products using TikTok, which is not integrated with Supliful. Supliful fulfillment times are slightly longer than the ones requested by TikTok. Furthermore, the orders in question have been submitted with incorrect delivery addresses, which delayed the fulfillment process. We cannot fully refund the order since the product labels have already been printed and applied. As requested, the products will be shipped to your address. Yours truly, The Supliful Team
Oct. 5, 2023
I'm not one to write bad reviews but unfortunately I couldn't hold back on this one. Im very disappointed with whatever operation they have running over there but clearly its just not stable. I have been waiting almost a full month for a new batch of product to be delivered which has been delayed at least 4 times, while having over 800 unfulfilled orders and a bunch of angry customers. It's ok if you just want to test the waters and start a business but once you start receiving a large volume of orders just know that they are not prepared to handle all that heat at once. I'm willing to change this review in the future, but for now, Supliful has completely ran my business to the ground and has left me totally disappointed.
Hi Shroom Sips, We greatly appreciate your honest feedback! We dearly apologize for the sourcing issues we experienced last month. Unfortunately, since we do not manufacture any of the products, sometimes we run into sourcing issues with the producers. Also, some products might be low on stock due to seasonal lack of ingredients. Nevertheless, we always ask our merchants to contact us when they see an increase in their sales so we can plan our restock accordingly to the upcoming volumes. We cannot make precise forecasting without knowing what is going on on your side. We really hope you will give us another chance, and we will do our best to improve all aspects of our fulfillment services. Yours truly, The Supliful Team
Sept. 23, 2023
Terrible. Do NOT use Supliful unless you want to deal with complaints and refunds. They say they ship in 2-5 days unless it's the first time printing your label which could take longer (It takes 2-3 weeks at best), but the normal shipping to your customers also takes 2-3 weeks. Absolute trash.
Hi Jupi Superfoods, We are sorry to hear you had an unfortunate experience with Supliful! Due to the high demand, we have a shortage of some products. Unfortunately, situations like this are inventable, and the best we can do besides getting the products back in stock asap, is timely notify our merchants of any potential OOS situation and advise them to either remove the product for the time being or inform their customers about the delayed delivery. After reviewing our communication with you, we see you have been informed of the current situation. Yours truly, The Supliful Team
Sept. 13, 2023
The app has an issue that won't allow customers to finish their purchases. I emailed the creators about it, but they still haven't responded in almost a week.
Hi Western Arms, All of our support is being handled either through live chat on our website or through the [email protected] email. We checked all our inboxes and could not locate an inquiry from your email address. One of our support agents will contact you shortly to help resolve the issue. Yours truly, The Supliful Team
June 21, 2023
very hard to get started. The app and website did not made things transparency, The support answer email very SLOW...
Hi Massage&Co, Thank you for taking the time to leave Supliful a review! We are sorry to hear that you had a poor experience with us. We appreciate your feedback and will continue to build a transparent, easy-to-use platform to help businesses of all sizes succeed. Yours truly, The Supliful Team
Feb. 10, 2023
Right now I'm just trying to figure the app out can you this question later. I had no idea what I am what I am doing and I'm trying to get my first product online
Hi Forgotten Treasures 3, Thank you for your feedback! We would greatly appreciate it if you would update your review at a later stage when you have tried out Supliful and all it has to offer. Yours truly, The Supliful Team