Supliful: Dropship Supplements
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I soo want to love this company!!!! They have good products. they got a great line up. its easy. its convenient but there is a huge issue. The processing time. I have almost half a million followers in the health niche and i could sell LOTS of products.... but i cant get emails everyday from people asking if there package is being sent out. Right now i have half a dozen orders and none sent out 2 orders were ordered 2 weeks ago. they were 3 days of processing and i got a email one of my products in my buddle was out of stock... i found out 3 days after they ordered! So those two orders must wait 2 weeks. The proper thing to do would be send out the 4 items and send out the 5th one when its in stock, but nope. all 5 items are on hold for 2 weeks now. then last week i made a new bundle 4 products... i got a order on the 4th, the 5th, and the 6th.... today is the 10th and zero orders have been sent out! i have had 3 emails so far... "where is my package" I dont know what to do.... do i find a new company. a new product. or what. but i dont want to start pushing products if this company cant delivery. 2-3 days is doable for processing, waiting 6 days for a tracking number is not!! If i ordered something online on a wed. and next tue I did not get a tracking number id be pissed and never order again.... there business model is ruining my reputation . If this processing time improves I will recommend them to my friends online ( I know huge accounts) and change this to a plus 5 . but waiting 6-14 DAYS not good business! 2-3 processing is normal. 6+ days is bad business Eric A. Conscious Health
Hi Conscious Health, Thank you for the detailed feedback - we truly appreciate both your honesty and your willingness to work with us. We’re genuinely sorry for the frustration this situation has caused you and your customers. One of the delays you experienced was caused by a product in your bundle - Colon Gentle Cleanse - going out of stock. While we work hard to keep inventory stable, some stock availability is outside of our direct control since certain products are sourced from external suppliers who may occasionally face technical or production issues. We try to be transparent that such situations can happen when using our service, but we absolutely understand how disruptive this is for your business. Our team is actively working to restore stock as quickly as possible. At the moment, due to system limitations, we’re not able to split and partially ship bundle orders automatically. However, we can remove and refund the out-of-stock item and proceed with shipping the remaining products - just let our Customer Support team know via the chat bubble or at [email protected], and we’ll handle it for you. Regarding your February 5th and 6th orders - two have already shipped, and the remaining one is scheduled to ship today. Our standard processing time is 3–5 business days, and weekends don’t count toward that window - so these orders are still within the stated processing timeframe. So currently, you have only 2 orders on hold due to OOS, and the rest of the orders are either completed or scheduled to ship within the promised timeframe. We truly value creators like you and the audience you’ve built, and we don’t take your trust lightly. We’re continuing to improve processing speed, stock visibility, and fulfillment workflows to better support scaling brands. We’d really like the chance to keep growing with you. Yours truly, The Supliful Team
Fulfillment is done in a timely manner. Whenever there is a mistake with the labels, they have been very helpful to make sure I fix it as soon as possible. I am beyond grateful for what they have done. The app is also super easy to use and upload to Shopify.
Hi T.O.P. Fitness, Thank you so much for your thoughtful feedback! We’re really glad to hear that fulfillment has been timely and that our team was able to quickly support you with label fixes when needed. We work hard to keep the process smooth and efficient. We truly appreciate your trust and are always here if you need anything further! Yours truly, The Supliful Team
I don't usually write reviews, but this one deserves one star. I created a store based on one product, and the moment we get traction, runs out of stock. They then proceed to lie about the restock date 3 times, even going as far as to say it is in stock, then backtrack, saying it will restock in another three days. I haven't been able to fulfill any orders, even though they gladly take your money to pay for them. Incredibly unprofessional, and most likely the death of multiple businesses.
Hi Absorba, Thank you for sharing your experience. We’re sorry for the inconvenience caused by the Hair, Skin & Nails Gummies going out of stock. To clarify: Supliful operates on an on-demand production model, and while it allows small brands to start without upfront inventory, occasional out-of-stock situations can happen due to supplier-side production delays. We always provide the restock estimates given to us by the product manufacturer (we do not produce this item ourselves), and unfortunately, these dates were adjusted several times due to ongoing production issues outside of our control. We fully understand how this can impact single-product businesses, and we sincerely apologize for the disruption. In situations like this, we always recommend adding a backup or alternative product to avoid downtime - in this case, the Hair, Skin & Nails Strips were available, and many sellers successfully switched to them during the outage. We also want to clarify that our system automatically charges incoming orders, even if a product is currently out of stock - this is how the system processes orders by default. However, you can always reach out to our Support Team to cancel and request a refund either back to your payment method or as account credits. If you’d like us to review your account setup or discuss better ways to avoid downtime in the future, feel free to reach out - we’re happy to help. Yours truly, The Supliful Team
Love working with Supliful! Their support is next level.
Hi ClearDose, Thank you so much! We love having you with us and it means a lot to hear that our support team has made a difference. We’re here for you every step of the way! Yours truly, The Supliful Team
I'm new with Supliful, so far, my experience has been fantastic. If you're uncertain about making the leap, have peace of mind that Supliful is aimed in a positive direction. Great product, service and overall logistics. Granted, I haven't tested them at scale, but from my understanding, other business owners have already pushed them to the limit, so the door is wide open for us. :D!
Hi Rhythm & Revive, Thank you for your thoughtful review and for giving Supliful a chance. We’re glad to hear that your experience so far has been excellent and that our products, service, and logistics are meeting your expectations. We value your confidence in our direction and look forward to supporting you as your brand scales. Yours truly, The Supliful Team
Supliful is very user friendly , but the most important thing for me aside from quality, is responsiveness- anytime I email in with a question I am answered almost immediately. I have not met a staff member yet that has dropped the ball or tried to help in anyway they can. For me this is huge. It’s great to be partnered with a company that takes care of their current clients.
Hi Aura Lyyfe, Thank you so much for your wonderful review! We’re thrilled to hear that you find Supliful user-friendly and that our team’s responsiveness has made such a positive impact on your experience. Providing high-quality service and support is incredibly important to us, and it’s great to know our efforts are resonating with you. We truly value your partnership and look forward to continuing to support you every step of the way! Yours truly, The Supliful Team
Incredible for risk-free benefit.
Hi Melanotanin, Thank you so much for your feedback! We’re glad to hear you’re enjoying the benefits of Supliful - helping our partners grow with low risk and high flexibility is exactly what we aim for. Yours truly, The Supliful Team
Focus on growing the brand, not doing the inventory work!
Hi Custom Decor Direct, Thank you for the great feedback! We couldn’t agree more - our goal is to free you from inventory and fulfillment so you can put all your energy into growing your brand. Let us know if you need any further help! Yours truly, The Supliful Team
No one else does what these guys do. They offer an awesome, risk-free opportunity to launch a high quality supplement/pet care/skin care brand since you don't have to carry any inventory. Being able to easily customize your own label is really cool, and they have a ton of products they're always adding to. Plus, the delivery is fast, and their customer service is some of the best I've dealt with. Always super quick to reply and really nice. I'd recommend them to everyone
Hi Versafy, Thank you so much for sharing this amazing feedback! We’re delighted to hear that you value the risk-free way to launch a brand with us, the ease of customizing labels, and our growing product selection. It’s also wonderful to know that our fast delivery and responsive customer service have made such a positive impact. Your recommendation means the world to us- we’re excited to keep supporting your success! Yours truly, The Supliful Team
I would not have ever started my brand had I not found Supliful. The products are great and a wide range. The customer support and communication is top notch! You can not go wrong having Supliful in your corner.
Hi VFX Nutrition, Thank you so much for your amazing feedback! We’re honored to have played a part in helping you start your brand. It’s wonderful to hear that you value both our product range and customer support. Having partners like you motivates us to keep doing our best. We’re excited to see VFX Nutrition grow and are proud to be in your corner! Yours truly, The Supliful Team
SUPLIFUL IS BEST, START TODAY!!!
Hi Lab243, Thank you for the amazing feedback! We love your energy and truly appreciate the support. Excited to keep growing with you! Yours truly, The Supliful Team
Awesome experience with Supliful. Support replies fast and the products are consistently high quality. Highly recommend!
Hi Autophagy Nutrition, Thank you so much for your kind words! We’re thrilled to hear you’ve had an awesome experience with Supliful. Our team works hard to provide fast support and top-quality products, so it means a lot to know it’s making a difference. We truly appreciate your recommendation! 🙌 Yours truly, The Supliful Team
They charge a subscription for all versions, no free option available. There is no phone number for customer service, when I tried to add several products to my shopify store they all said sold out. So paying for a service you cant even sell is pointless
I've been using this app for only a short time, but the team over at Supliful has been incredibly helpful and responsive. They were able to quickly help me troubleshoot issues and their team is incredibly polite and prompt. Would recommend their service to anyone considering them.
Hi MH01 Daily, Thank you for sharing your experience! We’re so glad our team could support you quickly and make things smooth. Your recommendation means a lot to us - we’re excited to keep helping you on your journey! Yours truly, The Supliful Team
Great experience
Hi GoldenShield, Thank you so much for your kind words! We're glad you had a great experience and look forward to serving you again soon. Yours truly, The Supliful Team
Great product quality and good service in support. Super happy to help me get started in my supplement business.
Hi Universal Athlete Supplements LLC, Thank you so much for the kind words and for trusting Supliful to help launch your business! We’re thrilled to hear you’re happy with the product quality and support. We’re excited to be part of your journey and can’t wait to see your brand grow! Yours truly, The Supliful Team
Easily the best way to start a supplement brand
Hi Reclaim+, Thank you for the amazing feedback! We're so happy to hear that Supliful has made starting your supplement brand easy and accessible. We're excited to be part of your journey and can’t wait to see your brand grow! Yours truly, The Supliful Team
So far the communication has been really good and I'm a happy costumer! I'm genuinely happy I discovered Supliful and get to work with a company based in the U.S.! The whole platform is super intuitive, from product selection to mockups and website integration, everything feels user-friendly and well thought out. One small challenge I’ve experienced is the shipping process. For example, I had to send the Dead Sea Mud first to a friend in New York and then have it forwarded to me. That added quite a bit of time and effort. I really hope this part of the process gets smoother in the future, especially for faster access to products when testing or creating content. That said, I’m excited to grow with Supliful and continue building around their platform.
Hi Silté Skincare, Thank you so much for your kind words and valuable feedback! We're thrilled to hear that you've had a great experience with the platform and our team so far. It means a lot to know that the user-friendly setup and seamless integrations are helping you grow your business. We absolutely hear you regarding the shipping challenges, especially for international orders or product testing. This is an area we’re actively working to improve as we continue expanding and refining our services. We're excited to be part of your journey and look forward to supporting your brand’s growth even further. Thank you for choosing Supliful! Yours truly, The Supliful Team
I have been with Supliful for about a month! and so far, has been great working with them. Their customer service is superb and very responsive.
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