Syncee Premium AI Dropshipping
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There were bugs in their app; it worked fine initially, but then everything was updated and flawed. I haven't seen any fixes, so I wasted my money on it.
Hi there, We are sorry to hear about your experience. Syncee’s features function according to our descriptions. However, there may have been some misunderstanding regarding certain options, as the feature you mentioned as no longer being available was not previously part of our system. We are always here to help and would be happy to clarify how our features work. If you have any further questions, please feel free to reach out to us via in-app chat so we can assist you directly.
They say it's a premium dropshipping service, but it has a lot of inactive suppliers who take payment but don't provide any feedback. Everything takes forever to load, and worst of all, stock levels aren't synchronized. You have to pay an extra €55 to have stock levels synced automatically. A top app for wasting money and time.
Hi there, We are sorry to hear about your experience. Order fulfillment and supplier communication are handled directly by the supplier, and in your case the fulfillment was still within the stated processing timeframe. Syncee is a paid service, with plans based on the number of products and available features, and this information is shown when selecting a plan. Automatic stock synchronization is included in paid plans, as it requires continuous system resources. Syncee works within Shopify’s technical limits regarding speed. Improving platform performance and maintaining reliable suppliers are top priorities for our team. If you have any questions, please do not hesitate to contact us via in-app chat or at [email protected].
The worst. Got an order to fill, went to go pay and it kept saying add payment method.
Eversince I installed App, The website became terribly slow. I have paid $ 59 but, I do have to uninstall even in between because of having very slow website.
Hi there, Thank you for sharing your feedback, we are sorry to hear about your experience. We would like to clarify that Syncee itself should not slow down an online store. We also couldn’t find any previous support request from you regarding performance issues, so unfortunately we didn’t have the opportunity to investigate or assist. Our goal is to provide a smooth and reliable experience, and we are always here to help. If you are open to it, please contact our support team via [email protected] so we can look into this together.
Leider überzeugt die App mich nicht. Barcodes werden oft nicht übernommen und wenn man sie manuell einträgt, verschwinden sie bei der nächsten Synchronisierung wieder. Für diese Leistung ist der Preis deutlich zu hoch. Die Produktsuche ist unpraktisch, da man Kategorien nicht filtern kann und nach dem Öffnen eines Artikels wieder komplett nach unten scrollen muss.
Hallo, es tut uns sehr leid, von Ihrer Erfahrung zu hören. Ihr Feedback ist uns sehr wichtig, und wir danken Ihnen, dass Sie sich an uns gewandt haben. Wir konnten keine frühere Nachricht von Ihnen finden, aber unser Team hat sich bereits mit Ihnen in Verbindung gesetzt, um Ihnen bei allen technischen Fragen zu helfen. Zur Klarstellung: Syncee verfügt über einen vollständigen Kategoriefilter in der Produktsuche, und uns ist kein Fehler bekannt, der zum Verschwinden von Barcodes führt. Wir würden uns freuen, wenn Sie uns weitere Details dazu per E-Mail zukommen lassen könnten, damit wir Ihnen weiterhelfen können. Wir bei Syncee arbeiten stets daran, unseren Nutzern ein möglichst reibungsloses Erlebnis zu bieten. Wenn Sie weitere Unterstützung benötigen, können Sie uns jederzeit über den In-App-Chat oder per E-Mail an [email protected] erreichen.
A very bad experience from the very first order. The order was placed and paid through Syncee a week ago, but it’s still not fulfilled. Customer support is unreachable, only a bot responds with irrelevant answers then ending the chat. Our emails have been completely ignored, leaving us no choice but to refund our customer. First order. First loss. Very disappointing service.
Hi there, We are sorry to hear about your experience. Please note that the supplier in question has already been removed to maintain the quality and reliability of our marketplace. We take supplier performance very seriously and act when our standards are not met. Our live support team is available to assist you with any concerns and provide direct solutions. Please let us know if we can help you find a suitable supplier for your business needs. Feel free to reach out to us via our in-app chat or at [email protected] so we can support you further.
products are very expensive , difficult to compete with other drop shippers
Hi there, We are sorry to read your words. We understand that product cost is a key factor, that is why we offer a wide variety of products on our marketplace in all price ranges, so everyone can find the most suitable items for their business. Furthermore, we are constantly working to expand our supplier network to offer more options. Our team is available to help you find products for your business. Please reach out to us via our in-app chat or at [email protected] for any direct assistance.
Umstaendlich und nur auf Aboverkaufen aus. Funktionieren tut ausser abogebuehren kassieren nichts
Hallo! Es tut uns leid, dass Sie diese Erfahrung gemacht haben. Bitte lassen Sie uns hervorheben, dass Sie Syncee auch kostenlos nutzen können: Im Free-Paket lassen sich bis zu 25 Produkte hochladen und die Grundfunktionen verwenden. Zusätzlich bieten wir eine 3-tägige kostenlose Testphase, in der Sie alle Features ausprobieren können. Und aktuell läuft eine Aktion, mit der Sie 30 Tage lang für nur 1 US-Dollar vollen Zugang erhalten. Gern unterstützen wir Sie persönlich, damit alles reibungslos funktioniert – Sie erreichen uns jederzeit über den In-App-Chat oder unter [email protected].
Beware of unexpected charges! charged me 100 for instal and no use
Hi there, We are sorry to hear about your experience. The records of your account shows the date of subscription. Please also note that Syncee does not have the ability to charge accounts on its own. Charges occur when a subscription plan is selected and confirmed through Syncee’s and Shopify’s checkout system. The subscription is managed by the store owner and all charges are tied to the chosen plan. If you have any questions about managing or canceling your subscription, our support team is always available via the in-app chat or at [email protected] to assist.
even tho i uninstalled this app and there isnt a subscription selected, im still being charged i got charged a 2nd time, and now i see the charge is still on my current bill, nothing has been done, only messages to remove the review, and THEN they will send a message to finance??? what injustice is this, i am due the 2nd charge to be refunded, and they must remove the new charge on current invoice, wow, can someone in syncee that is in fianance and management sort this out??? How can i be messaged to remove a review first before any remedy, its been days later and the same message of remove the review, its a win win, im losing, im still losing,
Hi there, We are sorry to read your review. It looks like when you reopened your closed store, Shopify automatically charged you for your previous subscription. Since Syncee has recently been uninstalled, you won’t be charged anymore. If you have any questions, feel free to contact us at [email protected], we are here to help!
Very Rarely does anything ship on time. It really depends on the private venders and Syncee does nothing about it. Also, there is some back end data breech with Alibaba that people kept stealing my designs and id start seeing them in google searches - syncee does nothing about it.
Hi there, We’re sorry to read your review. Please note that Syncee is a technical solution that helps connect retailers with suppliers, and help with the product and order data synchronization between retailers and suppliers who work together. Syncee does not handle shipping, fulfillment, or have any involvement with product design. Retailers using Syncee cannot find each other within the system so can't check and copy design. Regarding Alibaba, Syncee only imports and updates product data and transfers order and shipping data for products added through our app, and only if the user has connected their Alibaba account. You never connected an Alibaba account to Syncee, so not even the above mentioned synchronization could happen. The claims mentioned are technically not possible through our system. If you have more details, feel free to contact us so we can look into it further.
Business Warning: Our Costly Experience with Syncee – A Case Study in What Not to Use for Supplier Management As a growing U.S.-based ecommerce business, we made the unfortunate decision to use Syncee for managing product sourcing and supplier connections. What followed was a series of avoidable failures that cost us time, money, and customer trust. We're sharing this feedback as a real business challenge to help others avoid the same mistake. Key Challenges We Faced: 1. Product Cost Changes After Orders – Daily Financial Losses Syncee forwards order data to suppliers. However, once the order is placed, suppliers are still able to change pricing, and those changes reflect in the final invoice. This means we were often charged more after a customer had already paid—leading to lost margins and direct financial losses daily. 2. Unverified, Unreliable Suppliers Syncee allows suppliers to onboard through free, unvetted plans. There’s no quality control, no accountability, and often no guarantee the supplier is legitimate. One supplier shipped the wrong product to our customer and refused to refund us. Syncee refused to intervene or assist. 3. Nonexistent U.S. Support Infrastructure As a U.S.-based business, we operate during North American business hours. Syncee’s entire support team is EU-based, and there's no live support when we need it. The support process is clunky, reactive, and not aligned with ecommerce urgency. 4. Weeks of Chat Support, No Accountability After extensive back-and-forth over unresolved issues, we formally requested a meeting between our business team and Syncee’s team. Instead, they continued responding with AI-generated answers—often generic, repetitive, and unhelpful. No real human interaction. No accountability. 5. No Issue Tracking or Escalation Process There is no proper ticketing system to track problems or escalate them. It’s impossible to monitor the status of ongoing issues, and responsibility is passed around without any resolution. For a B2B platform, this is simply unacceptable. Business Impact Operational Disruptions Customer Complaints Loss of Revenue Supplier Disputes with No Resolution Wasted Time with AI-Driven Support Final Recommendation: If you are a serious ecommerce business—especially in the U.S.—we strongly recommend you avoid Syncee. It is not built to support growth-oriented companies with real operational needs. Our advice: Uninstall Syncee now before it damages your business further or you thinking to build business based on their supplier support.
Hi there, We’re sorry to read your review. At Syncee, we’re committed to supporting ecommerce businesses with reliable tools and supplier connections, and we’d like to address a few important points. Syncee works with verified suppliers from around the world. Each supplier is reviewed before being listed, and we provide detailed profiles, ratings, and data to help retailers make informed choices. Our partners are trusted, professional vendors with excellent fulfillment histories. While we cannot control supplier actions, we always do our best to assist with disputes where possible. It’s important to note that Syncee does not update product pricing in real time. While our system syncs regularly, there may be rare cases when a supplier updates their price between two syncs. If a customer places an order during that window, a price mismatch can occur. To avoid this, we recommend applying a higher profit margin than 10%, as it may not offer enough coverage against supplier-side price changes. Most suppliers include margin suggestions to help you stay protected. Another effective way to avoid price mismatches is to place wholesale orders in advance. Syncee supports this option as well — you can order products in bulk directly through our platform, ensuring fixed prices and secured stock before listing items in your store. This option is beneficial for growing businesses. As for support, we responded to your requests according to the coverage included in your subscription. While our team is based in the EU, we serve users globally and are continuously improving our processes, including escalation handling and response tracking. We’re proud to be a platform trusted by thousands of growing businesses and remain committed to delivering value and transparency to our users. If you have any questions, please do not hesitate to reach out to our support team. We are here for you.
This app charge your $39.99 right away even when you cancel your subscription to same day and they don't refund back automatically. Therefore this app is a scam and you cannot come in contact with them so you'll have to get your money back.
Hi there, We're sorry to hear about your frustration. Just to clarify, our app does not offer a free trial currently, which means when a subscription is started, the charge is applied right away for the billing period. In your case, the charge occurred because the subscription had already started before you uninstalled the app. That said, by uninstalling the app, your subscription was automatically canceled, and you will not be charged again. We’ve been a trusted app on the Shopify App Store for nearly 10 years and are proud to hold the Built for Shopify badge, which is only awarded to apps that meet high performance and support standards. If you have any further questions or need help, feel free to reach out to our support team — we're always happy to assist!
While they may have some nice products, you don't get the satisfaction of uploading unlimited products as you do with other suppliers. The Basic plan only allows you to upload 25 products for the YEAR, but yet they expect you to pay monthly, and the pro plan only allows 250 products a year. I load about 200 products a day to my online retail store. If you're just starting out, this supplier isn't for you. Sorry Syncee, but you need to increase the products we are able to add to our store.
Hi there, We appreciate your feedback. Please let us bring it to your attention that Syncee offers several plans based on how many products you would like to upload to your online store to sell. Any business can pick the plan that is ideal for their business needs. Please let us recommend our Business plan which allows you to upload 10,000 products to your store, or our Plus plan which allows you to upload 50,000 products to your store. Furthermore, please let us also highlight that Syncee specializes in keeping products continuously up-to-date. The plan you pick allows you to manage that amount of products in total, and not "yearly". With Syncee, automated order data synchronization is also available besides other helpful features like product pricing and more. If you have any questions about our plans or our application, please do not hesitate to reach out to us. We would be more than happy to help you.
DO NOT USE THIS APP! 3 days of waiting since customers placed an order and Syncee is not letting me pay for them. They say it's an issue at the supplier's end but clearly, it is a technical issue with Syncee. Trying to contact them is useless. Also contacted the supplier directly and they can't provide the item at the price listed on Syncee. What do I do now? Take a loss?
We are terribly sorry about the experience you have had with your supplier partner. Please let us highlight that there is no technical issue with Syncee. The issue regarding the payout is unfortunately at the supplier's end. We have kindly shared more details with you about it via our correspondence. We have also contacted the supplier to help you solve the payment issue as soon as possible. Once again, our sincere apologies for the inconvenience, and thank you for your kindest understanding and patience.
Decided to cancel my subscription and delete the app. A lot of suppliers have high prices, shipping prices, zero customers service, slow to no response. I gave up. I joined in hope of finding good suppliers but all of them are shitty except for one but I am not paying monthly fees to only use ONE good suppliers. Syncee customers is awesome but when something goes wrong between the business owner and supplier, their answer is "contact the supplier" as if its not their problem. Even Doba does a MUCH better job of handling this type of situations than Syncee. Not worth the $67/month even with coupon.
We are sorry to read your review. There are almost a thousand suppliers available on Syncee Marketplace from all over the world with their unique product prices, shipping prices, and conditions. We noticed that the last time you reached out to us was 2 months ago with regard to our solution. Please feel free to reach out to us anytime if you are in need of help in finding suitable suppliers and products for your business. It's important to know that Syncee is a bridge between retailers and suppliers, and we are responsible for the automated product data uploads, updates, and order data synchronization. When it comes to questions about orders or shipping, it's the supplier who you can contact directly as it's them who are responsible for the orders and shipping. We are always here and happy to help in using Syncee so please do not hesitate to contact us whenever you have a question. We are happy to guide you to the solution.
They started great, once they reach certain popularity they change their own rules. They beginning letting low sales stores to upload 25 products for Free, now they cancelled, you have to pay a membership in order to upload any products. They are overrated and that's why In the next 4-6 months they'll see a huge decline over this app.
We appreciate your feedback, thank you for sharing your thoughts. We always strive to offer the best quality service, and we take pride in offering one of the biggest dropshipping product selections on the market from trusted suppliers worldwide. There are several features available in Syncee that help online store owners level up their business, and our solutions are continuously evolving to best meet merchants' needs. If anytime you have a question about our application, please kindly send us a message via email or chat. We are always here for you!
Last night I asked syncee for help regarding Shopho.Co (Shopho, in syncee) a supplier of theirs that resulted in me losing tons of business, they asked me to delete my review here first, since the team can only help me post that. Their team is great, no doubt! The only trouble is Syncees inventory management, lack of vetting of suppliers, sometimes payment trouble and resolution if a supplier harasses or insults you! I had to cancel an order of 15 products due to inventory issues between syncee and the supplier. While syncee shows 11 products, the supplier claims the product was discontinued sometime back. Initially I had trouble paying for my order, syncee helped, I managed to pay. Post paying for my order, I reached out to the supplier (Shopho) over WhatsApp who told me that the product is out of stock and has been for ages. I asking for a refund, the supplier said “haha” and I had to raise a dispute over PayPal. After this the supplier resorted to harassing me over WhatsApp and name calling. I had reported this to syncee, they are ok with such behaviour and do not ban such suppliers from their platform. They don’t even have a policy in place for such behaviour. It’s a shame that such suppliers will only bring their business down considerably. Syncee is full of glitches that result in loss of business. They don’t have a vetting process for suppliers, they don’t display authentic numbers of products available with the supplier and somehow let the supplier cancel after payment goes through. The supplier said he didn’t feel like dealing with my order - resulting in a big loss of clients. Ps; when I asked ShopHo for my money back I got a “haha” and the following day this person hurled abused over WhatsApp! Incredibly unprofessional!
We are deeply sorry you had such an experience with your supplier. Please let us highlight that we did our best to help you with any questions or issues you had. Please note that while we do keep our users' best interest at heart, we provide the technical link between the suppliers and retailers. We synchronize the product data directly from the supplier, and the products in question were in stock at the supplier. Thus, the issue was NOT with Syncee's inventory management. Furthermore, we do not take part in the trading process, nor the communication between the interested parties as it is your responsibility to communicate any issues in a civilized manner without any type of disrespectful expressions to the others. We at Syncee stand by our policies that the communication should be handled with respect and we do ask everyone to do so as well. We have sent an email to the supplier and you in which we asked for the communication be polite and relevant. Also, we do have a serious vetting process for suppliers, and we are not okay with disrespectful behaviour. Regarding our further decisions, we will keep your concerns in mind. Once again, we apologise for the issue you had with your supplier.
We used this app for a few months to import/update couple of thousands of products into our stores. The concept is great but the app is just not fully tested and ready. A major draw back was that we constantly ran into bugs that led to incorrect data on the store. Also, the app does not give you a meaningful report on the tasks it ran. There was no way to filter for the products that failed the import job. We had to browse a long list of products page by page. We had to redo most of the jobs with other apps. All of this was brought to the attention of their customer service. They fixed some of the bugs but overall we found we could not trust the app what so ever. Also their billing method is very unusual, we had to contact them several times to make correction on the number of products they were billing us for.
We are sorry to read your review. We would like to highlight the information that the product datafeed file of your supplier had issues with the structure of it. This caused the synching issue. Our developers have fixed the file so it can work properly for you, even if it wouldn't have been our job to do but the supplier's. Such a process, to fix it, takes a few days that's why we were asking for your patience. We sent a message to you on the 5th of November in which we told you we have finished working on the custom development needed to correct the file as it did have issues. However, we haven't received a feedback from you yet. Could you please check the correspondence and give us a feedback? We are always here to help you.
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