Syncee Collective Dropshipping
Syncee Collective Dropshipping & Wholesale
Rating
4.6
feedback
1,915
chart
#374
All reviews
Rating Breakdown
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Jan. 11, 2024
Terrible Customer Service ! They just provides their platform only..... AND I am in trouble.....frustrating from their supplier. Too much of delay in shipping. I NEVER accept 2 weeks of delay for my USA customers in shipping. This supplier is in USA. I give you delayed order numbers in Syncee, at this time - 267999-567163 267999-567077 267999-567038 267999-567125 267999-567026 267999-566923 267999-566857
Hi there, We are sorry to read your review. We understand your frustration and we are sorry about any inconvenience you've experienced. Please note, that Syncee is an application helping retailers and suppliers connect, and we help with the product data uploads and updates to your online store. It is the supplier who is responsible for any shipping-related questions and issues, and that is why we recommend reaching out directly to the supplier regarding your orders. We would also like to highligh that during the holiday season, shipping times may vary. We value your business and were always here for you anytime you needed assistance, and we will also always be there to help you with any questions arises. If you need further assistance or have additional concerns, please don't hesitate to contact us. We strive to provide the best service possible and appreciate your understanding.
Sept. 23, 2023
Hi there, We are genuinely sorry to see your rating. We would like to kindly ask you to reach out to our customer support team to specify what difficulties you encountered. You have spent only a few minutes with our application, and we are eager to help you get a better understanding of Syncee and answer your questions. We appreciate your feedback and hope to earn a second chance from you.
Sept. 15, 2023
I used this app for about a month and processed real orders with it. Here's my honest opinion as a professional dropshipper/whitelabeler with 9 years of experience. This app is just a trap for newbies to waste money. Its overpriced and does not deliver any real value. 1-The suppliers on syncee can be found on ANY other app completely FREE. 2-"Premium" suppliers aren't actually premium. We looked though them ALL. 3-The supplier prices on Syncee are typically higher than any other dropship supplier app 4-Supplier on this app specifically tend to inflate shipping costs. I suspect that this is to simply add to their revenue. This is not common on all DS'ing apps. 5-Supplier NEVER reply on syncee so dont ever expect a reply from almost any supplier after weeks and months. 6-Syncee customer service, although kind, serve no real purpose other than to tell you to reach out to suppliers for most questions...suppliers who never respond, see #5. 7- 29$/month for 25 products is silly and offensive. 8- Lots of newbies love this because its easy to understand and it pretty, but professionals will not appreciate it. 9-If you do finally get a response back from a supplier, you have to be on a paid scubscription to even READ it. Syncee is for newbies to feel like they are doing something in the direction of starting their own business but it offers no real value for people who are serious about running a business.
Hi there, We are deeply sorry to read your review. We are a bit surprised about your words, please let us kindly reflect on your thoughts and highlight a few pieces of information about suppliers, and our application. First of all, suppliers who request to join our marketplace are checked thoroughly before they become available on Syncee. It's the supplier's choice where they want to offer their products. It's not completely clear to us what you mean by accessing their products on any app for free. All drophipping platforms have their unique fee. Secondly, it is the supplier's decision on how they price their products and shipping. We have no influence on it at all and there is no extra fee we add to the prices! Thirdly, there are specific questions like shipping-related ones or else, that are something only the supplier could answer effectively so there are cases when we have to direct retailers to suppliers. Furthermore, Syncee has features that are only available in specific plans, and that is why you couldn't access the Messages in a free plan. Once again, we are genuinely sorry about what you experienced. Should you have any further questions, please do not hesitate to reach out to us.
Aug. 31, 2023
I advise everyone not to download this application. Once you subscribe and have a free trial, you will not be able to cancel, change the subscription, or refund the money. This application will be the reason for closing your store. What is happening to me now?
Hi there, We are genuinely sorry to read your review. We are slightly confused about your review as, of course, there is definitely a way to cancel, change your subscription, and manage your plan in general. Please let us overview and clarify your specific case in a nutshell. You have chosen Syncee's yearly plan that does not contain a trial period. When subscribing to the yearly plan you agree to all the conditions, and the refund & cancellation policy. You can cancel your subscription plan, however, you have already approved the charge for the period in matter and started to use Syncee therefore, unfortunately we cannot refund your request due to our policies. Thank you so much for your kindest understanding. If you have any further questions, please feel free to reach out to our support team, we are happy to answer your questions.
Aug. 7, 2023
STAY AWAY! I've read tons of very bad reviews about their app charging the subscription fee even if the plan was downgraded to the free plan and I still went ahead and installed it and I DEEPLY regret it. They indeed charged us even after we had CONFIRMATION from their support that we downgraded and we won't be charged. After emailing them (because there's no way of getting any reply regarding refunds from the chat support.....) their SUCCESS manager told us they can't refund us and invoked their terms&conditions. I am sorry to leave such a bad review, but what they're doing is not ok.
Hi there, We are deeply sorry to read your review. Please let us summarize this case for you as our customer support has also done so in the correspondence you had. It appears that there might have been some confusion regarding the timing of your free trial period and subsequent subscription charges. Unfortunately, you tried to cancel your free trial late and this is why Shopify has charged you. You have used your subscription to upload products to your store during the billing cycle you have been charged for. By the time you cancelled your subscription, your trial was already over. And then you deleted the app almost a month after canceling your subscription. We want to clarify that our support has not confirmed to you that you will not be charged, it was only about the information that you cancelled your subscription successfully. You have used your 14-day free trial fully and as you also mentioned, you have accepted our Terms and Conditions which contains details about the Refund Policy. Once again, we are deeply sorry about any inconvenience you may have experienced. Should you have any further questions, please do not hesitate to reach out to us.
July 24, 2023
I haven't even had a chance to see if this app is going to work and you're making me leave a review. ( Not GOOD Very Pushy) it would be a much better idea to ask for a review in a week when I have had a chance to use it.
We are sorry to read your review. Please let us highlight the information that leaving a review is completely up to you and is just an option shown that can be dismissed. If you have any questions about our application, please kindly feel free to reach out to our support team via in-app chat or email. We are always happy to help you.
June 6, 2023
DO NOT USE THIS APP! 3 days of waiting since customers placed an order and Syncee is not letting me pay for them. They say it's an issue at the supplier's end but clearly, it is a technical issue with Syncee. Trying to contact them is useless. Also contacted the supplier directly and they can't provide the item at the price listed on Syncee. What do I do now? Take a loss?
We are terribly sorry about the experience you have had with your supplier partner. Please let us highlight that there is no technical issue with Syncee. The issue regarding the payout is unfortunately at the supplier's end. We have kindly shared more details with you about it via our correspondence. We have also contacted the supplier to help you solve the payment issue as soon as possible. Once again, our sincere apologies for the inconvenience, and thank you for your kindest understanding and patience.
May 24, 2023
THE WORST APP I'VE EVER USED!!! NOT BECAUSE OF ITS FUNCTIONALITY, BUT DUE TO THE MALICIOUS ACT OF CHARGING $100 DOLLARS TO MY CREDIT CARD FOR A CANCELLED SUBSCRIPTION!!!! I DEMAND A REFUND!!! MY SUBSCRIPTION HAS BEEN CANCELLED SINCE 10/05/23, AND TODAY, ON 24/05/23, THEY CHARGED ME $100 DOLLARS WITHOUT USING THE APP!!!
We are sorry to read your review. We regret to inform you that your subscription was canceled after the expiration of the free trial period, resulting in the charges being applied. If there's anything we can do to assist you further please let us know via in-app chat or email. We are here for you.
March 2, 2023
The worst app I 've ever tried, , You can't upload products in the free trial or create a catalogue or see how the app works. The search filters don't work properly so when you chose products filters you get a totally other products results. The products in other languages than English can't be translated when transfer into the store. It's also very complicated to handle with a single product in a created catalogue which you can't chose a product to sync or delete from it , but you are forced to sync or delete the whole catalogue. And whenever you uninstall, you have to pay the whole charge!!
We are terribly sorry to read your review. Please let us highlight that Syncee offers a Free plan which indeed doesn't let you upload products to your store, however, you can create a catalog while browsing among the products available on Syncee Marketplace. Furthermore, Syncee offers a 14-day free trial of each monthly plan that lets you access all the features of the chosen plan, including uploading products to your store. Our free trial is here so you can try Syncee and see if it's suitable for your needs. If you uninstall Syncee or cancel your plan in Syncee while you are still in your trial period, you will not be charged. You have started the free trial, and as unfortunately you unsubscribed after the trial period, you've been charged. When subscribing to a monthly Syncee plan you have to read and accept the aforementioned conditions. To refer back to other sections of your review, we are thankful for your feedback. If anytime you need help using Syncee, you need to know that our support team is always here for you, and we are happy to help.
Dec. 19, 2022
Decided to cancel my subscription and delete the app. A lot of suppliers have high prices, shipping prices, zero customers service, slow to no response. I gave up. I joined in hope of finding good suppliers but all of them are shitty except for one but I am not paying monthly fees to only use ONE good suppliers. Syncee customers is awesome but when something goes wrong between the business owner and supplier, their answer is "contact the supplier" as if its not their problem. Even Doba does a MUCH better job of handling this type of situations than Syncee. Not worth the $67/month even with coupon.
We are sorry to read your review. There are almost a thousand suppliers available on Syncee Marketplace from all over the world with their unique product prices, shipping prices, and conditions. We noticed that the last time you reached out to us was 2 months ago with regard to our solution. Please feel free to reach out to us anytime if you are in need of help in finding suitable suppliers and products for your business. It's important to know that Syncee is a bridge between retailers and suppliers, and we are responsible for the automated product data uploads, updates, and order data synchronization. When it comes to questions about orders or shipping, it's the supplier who you can contact directly as it's them who are responsible for the orders and shipping. We are always here and happy to help in using Syncee so please do not hesitate to contact us whenever you have a question. We are happy to guide you to the solution.
Nov. 23, 2022
They started great, once they reach certain popularity they change their own rules. They beginning letting low sales stores to upload 25 products for Free, now they cancelled, you have to pay a membership in order to upload any products. They are overrated and that's why In the next 4-6 months they'll see a huge decline over this app.
We appreciate your feedback, thank you for sharing your thoughts. We always strive to offer the best quality service, and we take pride in offering one of the biggest dropshipping product selections on the market from trusted suppliers worldwide. There are several features available in Syncee that help online store owners level up their business, and our solutions are continuously evolving to best meet merchants' needs. If anytime you have a question about our application, please kindly send us a message via email or chat. We are always here for you!
July 5, 2022
I'll put a star on it because it's mandatory. I do not recommend at all to this company, after supposedly sending orders a month and 12 days ask me to confirm the address, when the address is correct, the customers waiting for orders and I claimed in the end I have had to repay those customers and the customer losses for not complying with the shipment and if we talk about the order tracking number they give it to you and they bring to their web which customers already realize and let you buy it. I pay the fee every month and I haven't been paid back yet, don't be cheated on, don't RECOMMEND YOUR DINER.
We are sorry to read about the experience you had with your supplier. It seems like there has been a misunderstanding between you and your supplier partner. As Syncee is not involved in the trading process, you have to manage every refund-related process with your supplier. If you want an order to be refunded, it is the supplier with whom you have to discuss it. Syncee is a platform where you can find products to sell and suppliers to work with, and our system provides you useful features such as keeping the product data up-to-date in your online store daily, automatically. As you can see, our team is always here and ready to help you. If you want to review a supplier on Syncee Marketplace, you can do so in your Syncee account. If you have any questions about how every process works within Syncee, and with suppliers, please contact us, we are here for you.
April 18, 2022
Very bad application, providers that do not meet the delivery time. We do not recommend it. On March 27 we made a test order and we still don't have the tracking number. Your suppliers are so bad that they still don't answer me and they don't give me the tracking number. Today is April 18.
We are sorry to read about your experience with your supplier. As you had an issue with an order at your supplier and not with how Syncee works and the service and solutions we provide, please consider rather rating your supplier on the Syncee Marketplace where this feature is available. Furthermore, we kindly recommend you to talk about the question in matter with your supplier partner. We hope you can find a solution together soon.
Feb. 19, 2022
First of all I really feel sorry for whoever wrote a positive review. Guys! This app itself is dropshipping to dropshippers. Most of their products are aliexpress products stored in the US and more. The most annoying part is they increase the price too much so imagine how much a retail dropshipper would sell their items for. I wish there was add pictures feature here so I can actually show you the insane price difference between them an Aliexpress, literally double the price on some products. They even blocked search by image tools so you can't compare prices but I have own ways. Just choose one of their branded products and search for it on Aliexpress or the internet in general and see what I mean. My advice is if you find any ' supplier' platform that doesn't allow search by image chrome Ali tools just avoid it. Thank me later!
We are sorry to read your review. Please let us highlight some very important details. There are suppliers available on the Syncee Marketplace from all over the world. From the USA, Canada, UK, Germany, Poland, France, Portugal, Spain, Hungary, Austria, Brazil, just to mention a few from the long list of countries. There are small local manufacturers listed just as suppliers known worldwide and all in between. It is not Syncee who decides the listed products' prices. The suppliers set the prices. Syncee offers the technical part so retails and suppliers can connect. There are dropship/wholesale prices of the suppliers in Syncee, and the suggested retail price by the supplier is also shown. The suggested retail price (which is just a recommendation as its name says) is usually the same as the supplier has its in own retail store if they have one. We would like to kindly ask you not to write misleading information about our service! If you have a problem with a supplier, please kindly send us an email or text us via our in-app chat. We are here to help you!
Feb. 17, 2022
Last night I asked syncee for help regarding Shopho.Co (Shopho, in syncee) a supplier of theirs that resulted in me losing tons of business, they asked me to delete my review here first, since the team can only help me post that. Their team is great, no doubt! The only trouble is Syncees inventory management, lack of vetting of suppliers, sometimes payment trouble and resolution if a supplier harasses or insults you! I had to cancel an order of 15 products due to inventory issues between syncee and the supplier. While syncee shows 11 products, the supplier claims the product was discontinued sometime back. Initially I had trouble paying for my order, syncee helped, I managed to pay. Post paying for my order, I reached out to the supplier (Shopho) over WhatsApp who told me that the product is out of stock and has been for ages. I asking for a refund, the supplier said “haha” and I had to raise a dispute over PayPal. After this the supplier resorted to harassing me over WhatsApp and name calling. I had reported this to syncee, they are ok with such behaviour and do not ban such suppliers from their platform. They don’t even have a policy in place for such behaviour. It’s a shame that such suppliers will only bring their business down considerably. Syncee is full of glitches that result in loss of business. They don’t have a vetting process for suppliers, they don’t display authentic numbers of products available with the supplier and somehow let the supplier cancel after payment goes through. The supplier said he didn’t feel like dealing with my order - resulting in a big loss of clients. Ps; when I asked ShopHo for my money back I got a “haha” and the following day this person hurled abused over WhatsApp! Incredibly unprofessional!
We are deeply sorry you had such an experience with your supplier. Please let us highlight that we did our best to help you with any questions or issues you had. Please note that while we do keep our users' best interest at heart, we provide the technical link between the suppliers and retailers. We synchronize the product data directly from the supplier, and the products in question were in stock at the supplier. Thus, the issue was NOT with Syncee's inventory management. Furthermore, we do not take part in the trading process, nor the communication between the interested parties as it is your responsibility to communicate any issues in a civilized manner without any type of disrespectful expressions to the others. We at Syncee stand by our policies that the communication should be handled with respect and we do ask everyone to do so as well. We have sent an email to the supplier and you in which we asked for the communication be polite and relevant. Also, we do have a serious vetting process for suppliers, and we are not okay with disrespectful behaviour. Regarding our further decisions, we will keep your concerns in mind. Once again, we apologise for the issue you had with your supplier.
Nov. 9, 2021
We used this app for a few months to import/update couple of thousands of products into our stores. The concept is great but the app is just not fully tested and ready. A major draw back was that we constantly ran into bugs that led to incorrect data on the store. Also, the app does not give you a meaningful report on the tasks it ran. There was no way to filter for the products that failed the import job. We had to browse a long list of products page by page. We had to redo most of the jobs with other apps. All of this was brought to the attention of their customer service. They fixed some of the bugs but overall we found we could not trust the app what so ever. Also their billing method is very unusual, we had to contact them several times to make correction on the number of products they were billing us for.
We are sorry to read your review. We would like to highlight the information that the product datafeed file of your supplier had issues with the structure of it. This caused the synching issue. Our developers have fixed the file so it can work properly for you, even if it wouldn't have been our job to do but the supplier's. Such a process, to fix it, takes a few days that's why we were asking for your patience. We sent a message to you on the 5th of November in which we told you we have finished working on the custom development needed to correct the file as it did have issues. However, we haven't received a feedback from you yet. Could you please check the correspondence and give us a feedback? We are always here to help you.
Aug. 26, 2021
Tried to use the app as a supplier, I scheduled a demo, changed my schedule, and even before we had the call they just decided to ban my account and cancel the demo (we have over 2K different unique products in the US)
We sincerely apologise for the inconvenience caused and we are happy to discuss this at length with you as we always aim to improve our service based on reviews. However, there are certain criteria at Syncee that must be followed in order to become a supplier, and we always carefully review potential suppliers’ information. We believe that there is no reason for an uncalled for review as we have communicated to you why we are unable to list you. We apologise again, please do contact us if necessary.
May 27, 2021
Free... uhu for 25 products oke to pay some but not 80 bucks a month. Other apps are like 10-20 bucks a month
We are remorseful to hear that you came to this conclusion 15 minutes after installing our application while my colleague offered her assistance in the in-app chat. If you were to change your mind, we would be more, than happy to assist you with any questions, but keep in mind that our application is a paid one as stated on our site. The idea behind the 25 free products is to help you set up your tasks and try out our application. You could use our DataFeed Manager feature during this free period or you could choose one of our plans starting from 19USD any time. Should you need any help, we will be here awaiting your contact at hello@syncee.co or via the in-app chat.
May 13, 2021
some suppliers sell shit but they are intermediaries for aliexpress products and they make margin on it.
Thank you for your review. We have hundreds of suppliers listed on Syncee Marketplace and you have the opportunity to pick any companies from the directory you want to work with. Based on your message to our colleagues we checked which supplier's products you mentioned. Please note, in our system you can write a review from the listed suppliers which we take seriously. Feel free to write feedback about companies there.
May 6, 2021
this company is dangerous, dont take theier app.... 50% from the companys inside tha app are fakes..... i make a shop with lookepic.co this is a fake company and i lost money... they from syncee dont pay me my money back... so i went to the police yesterday
We would like to kindly let you know that we requested the refund for you on the 4th of May from Shopify, and you received the refund on the 6th of May. If you have any questions regarding the payments please contact Shopify support. What you have stated in your review are untrue claims. All of our suppliers are pre-vetted and are going through a selection process before listing them. You can find each suppliers' contact information in Syncee Marketplace so you can contact them if you have any questions. If you have any issues with a supplier, with the payments regarding their products, you have to contact the supplier. In our system the retailer pays directly to the supplier, that's why our service is transparent. If you want a refund from them you can manage it via PayPal. We would like to ask you to avoid using obscene words in your messages to our team members. Life-threatening claims are completely unacceptable and just utterly wrong. Please don't taint Syncee's reputation and image falsely with such accusations. Akos Gulyas, CEO