Syncee Premium AI Dropshipping

Hi there, We are sorry to hear about your experience. According to Syncee’s refund policy approved during the subscription process, refunds were unfortunately not eligible in your case. After the promotional $1 first month period ends, the subscription automatically continues at the full plan price unless canceled beforehand. It is the responsibility of the account holder to monitor subscriptions and cancel on time if needed. Our team is always available via the in-app chat to provide guidance on managing your subscription or answer any questions.

Hi there, Thank you for sharing your feedback, we are sorry to hear about your experience. We would like to clarify that Syncee itself should not slow down an online store. We also couldn’t find any previous support request from you regarding performance issues, so unfortunately we didn’t have the opportunity to investigate or assist. Our goal is to provide a smooth and reliable experience, and we are always here to help. If you are open to it, please contact our support team via [email protected] so we can look into this together.

Hi there, We are sorry to read about your experience. To stop future charges, the app subscription must be canceled in your admin. Contacting support alone does not automatically end an active subscription. We regret that the app did not feel relevant to your brand. If you need further help our team is always ready to answer your questions via the in-app chat or [email protected].

Hi there, We are sorry for the frustration this situation caused and understand how disappointing it is when an order can’t be fulfilled as expected. Order fulfillment depends on the supplier’s shipping coverage, which can vary by product and destination. Before listing or ordering a product, it’s important to check whether the supplier ships to your target country, as not all products support all destinations. If you would like help reviewing shipping settings or finding suppliers that ship to your market, our support team is available and happy to assist via the in-app chat or at [email protected].

Hallo, es tut uns sehr leid, von Ihrer Erfahrung zu hören. Ihr Feedback ist uns sehr wichtig, und wir danken Ihnen, dass Sie sich an uns gewandt haben. Wir konnten keine frühere Nachricht von Ihnen finden, aber unser Team hat sich bereits mit Ihnen in Verbindung gesetzt, um Ihnen bei allen technischen Fragen zu helfen. Zur Klarstellung: Syncee verfügt über einen vollständigen Kategoriefilter in der Produktsuche, und uns ist kein Fehler bekannt, der zum Verschwinden von Barcodes führt. Wir würden uns freuen, wenn Sie uns weitere Details dazu per E-Mail zukommen lassen könnten, damit wir Ihnen weiterhelfen können. Wir bei Syncee arbeiten stets daran, unseren Nutzern ein möglichst reibungsloses Erlebnis zu bieten. Wenn Sie weitere Unterstützung benötigen, können Sie uns jederzeit über den In-App-Chat oder per E-Mail an [email protected] erreichen.

Hi there, We are sorry to hear about your experience. Please note that the supplier in question has already been removed to maintain the quality and reliability of our marketplace. We take supplier performance very seriously and act when our standards are not met. Our live support team is available to assist you with any concerns and provide direct solutions. Please let us know if we can help you find a suitable supplier for your business needs. Feel free to reach out to us via our in-app chat or at [email protected] so we can support you further.

Hi there, We are sorry to read about your experience. When we checked your account we saw no charges and we also informed you about this and asked if you might have another account we could check in case of any misunderstanding. However we got the information from you that there is no other account that takes this case a little mysterious for us unfortunately. Furthermore, please note that we Syncee does not have the ability to activate any subscription. All charges must be confirmed by the store owner through Syncee’s and Shopify’s checkout process. If there is anything else we can help you with, please feel free to contact us via the in-app or chat or at [email protected].

Hola, Lamentamos lo ocurrido. Los planes y tarifas de Syncee se muestran antes de la activación, incluidos los periodos promocionales, y una vez que finaliza una promoción, el plan seleccionado continúa con su precio estándar, a menos que se cancele previamente. Si desea obtener más información sobre precios, planes o gestión de suscripciones, nuestro equipo de asistencia está a su disposición para ayudarle a través del chat de la aplicación o en [email protected].

Hi there, We are sorry to read about your experience. Subscriptions can only be managed by the store owner, and Syncee does not have the ability to activate or re-activate any subscription. All charges must be confirmed by the account holder through Shopify’s checkout system. According to the account records, the subscription was only canceled on October 20th, which is why the charge was applied for the following billing period. If you need guidance on managing your subscription or reviewing billing dates, our support team is always available via the in-app chat or at [email protected].

Hi there, We are sorry to read about your experience. All subscription charges are managed by the account holder, and Syncee does not have the ability to activate or re-activate subscriptions on anyone’s behalf. Each charge must be confirmed through Shopify’s checkout system. According to the account activity, multiple subscriptions were selected and managed over several days, and there were multiple installations and uninstallations, which led to the charges. Our policy needs to be accepted when subscribing which shows all the important details on how the promotion, charges and refund works. Our support team is always happy to help via the in-app chat or at [email protected] if you have any questions.

Hola, Lamentamos las dificultades que ha tenido. Syncee está totalmente traducido a varios idiomas, incluido el español, y puede seleccionar su idioma preferido en la configuración de la aplicación. El número de productos que se muestran por página puede variar en función del tamaño de la pantalla, y también puede navegar por las tiendas de los proveedores para ver y cargar productos de forma masiva. En cuanto a los resultados de búsqueda, le recomendamos que realice una búsqueda global en lugar de dentro de una categoría específica para ver todos los productos relevantes. Si realiza una búsqueda global (fuera de las categorías), aparecerán las tijeras de podar correctas. Lo hemos probado y le adjuntamos una captura de pantalla en nuestro mensaje. Todos los productos de Syncee provienen de proveedores verificados y se clasifican para mostrar las opciones más relevantes para su región. Si tiene alguna pregunta o necesita ayuda para utilizar la aplicación, nuestro equipo de asistencia estará encantado de ayudarle a través del chat de la aplicación o en [email protected].

Hi there, Thank you for your feedback. We understand that navigating a new platform can take some time to get used to. Our team is available to help you find suitable dropshipping products and suppliers for your business on Syncee. Feel free to reach out to us via our in-app chat or at [email protected] for any direct assistance.

Hi there, We are sorry to read your words. We understand that product cost is a key factor, that is why we offer a wide variety of products on our marketplace in all price ranges, so everyone can find the most suitable items for their business. Furthermore, we are constantly working to expand our supplier network to offer more options. Our team is available to help you find products for your business. Please reach out to us via our in-app chat or at [email protected] for any direct assistance.

Hi there, We are sorry to hear about your experience. Based on our records, the suppliers you used for importing products work with warehouses in France and are located there so should be able to ship to your desired location. If you would like to share more details with our support team and need further help, please do not hesitate to reach out ot us via the in-app chat or at [email protected] so we can guide your further.

Hi there, We are sorry to hear about your experience. Account upgrades and charges can only occur through actions taken within the account by the online store owners themselves. Subscriptions do not and cannot start automatically by the app. You can read more details in our Refund Policy which you need to accept when subscribing to a plan. For any questions, our support team can provide assistance through the in-app chat or at [email protected].

Hi there, We are sorry to hear about your experience. Syncee informs merchants about its policy more places including the process of subscribing where they need to approve policies as well. Subscription charges and billing cycles can later also be reviewed both in your Shopify Billing menu and in your Syncee account in the Billing menu. The billing date and cycle end are visible there, allowing stores to monitor when the next charge will occur. You can read more details in our Refund Policy. If you have any questions or need guidance on managing your subscription, our support team is always available via the in-app chat or at [email protected].

Hi there, We are sorry to hear about your experience. The records of your account shows the date of subscription. Please also note that Syncee does not have the ability to charge accounts on its own. Charges occur when a subscription plan is selected and confirmed through Syncee’s and Shopify’s checkout system. The subscription is managed by the store owner and all charges are tied to the chosen plan. If you have any questions about managing or canceling your subscription, our support team is always available via the in-app chat or at [email protected] to assist.

Hi there, We are sorry to read your review. It looks like when you reopened your closed store, Shopify automatically charged you for your previous subscription. Since Syncee has recently been uninstalled, you won’t be charged anymore. If you have any questions, feel free to contact us at [email protected], we are here to help!

Hi there, We’re sorry to read your review. Please note that Syncee is a technical solution that helps connect retailers with suppliers, and help with the product and order data synchronization between retailers and suppliers who work together. Syncee does not handle shipping, fulfillment, or have any involvement with product design. Retailers using Syncee cannot find each other within the system so can't check and copy design. Regarding Alibaba, Syncee only imports and updates product data and transfers order and shipping data for products added through our app, and only if the user has connected their Alibaba account. You never connected an Alibaba account to Syncee, so not even the above mentioned synchronization could happen. The claims mentioned are technically not possible through our system. If you have more details, feel free to contact us so we can look into it further.

Hi there, We’re sorry to read your review. At Syncee, we’re committed to supporting ecommerce businesses with reliable tools and supplier connections, and we’d like to address a few important points. Syncee works with verified suppliers from around the world. Each supplier is reviewed before being listed, and we provide detailed profiles, ratings, and data to help retailers make informed choices. Our partners are trusted, professional vendors with excellent fulfillment histories. While we cannot control supplier actions, we always do our best to assist with disputes where possible. It’s important to note that Syncee does not update product pricing in real time. While our system syncs regularly, there may be rare cases when a supplier updates their price between two syncs. If a customer places an order during that window, a price mismatch can occur. To avoid this, we recommend applying a higher profit margin than 10%, as it may not offer enough coverage against supplier-side price changes. Most suppliers include margin suggestions to help you stay protected. Another effective way to avoid price mismatches is to place wholesale orders in advance. Syncee supports this option as well — you can order products in bulk directly through our platform, ensuring fixed prices and secured stock before listing items in your store. This option is beneficial for growing businesses. As for support, we responded to your requests according to the coverage included in your subscription. While our team is based in the EU, we serve users globally and are continuously improving our processes, including escalation handling and response tracking. We’re proud to be a platform trusted by thousands of growing businesses and remain committed to delivering value and transparency to our users. If you have any questions, please do not hesitate to reach out to our support team. We are here for you.