tawk.to Live Chat
tawk.to Live Chat App for your Shopify Store
Rating
4.0
feedback
234
chart
#1,346
All reviews
Rating Breakdown
Review RSS Feed
May 1, 2024
The customer support provided by awk is top-notch, with our team appreciating the quick and helpful responses to their inquiries.
March 26, 2024
App installed just fine and even after I enabled the app in my theme, the app settings just keeps showing me to Configure widget to be shown in store.
Dec. 15, 2023
Handy app. It is really annoying though. By default it has a really obnoxious sound that plays when your users visit your site. It has a popup chat message that is automatically enabled that you have to hunt for the setting to disable. It also does not allow you to manage, change or update any settings from inside the Shopfiy Admin area, you have to to to Tawk.to's website to change anything.
May 17, 2023
Like many have said, the interface is quite clunky. It could definitely use an update. Features are nice, but the Shopify data sync leaves lots to be desired. My biggest gripe (and reason for uninstalling) is their branding is everywhere. Everywhere. It's not a simple, subtle "powered by x" like other providers. No. It boldly advertises its own product and redirects customers away from your site. In the main chat window, for example, there's a huge button right above the text field that is almost impossible not to accidentally click and be redirected to tawk.to. It is extremely unprofessional. Not to mention, not a very classy practice from tawk.to. And honestly, greedy and a waste of resources. Most consumers are not needing a chat app, so there's no point in tawk.to using it's own customers to try and siphon consumers to their site to begin with. Anyway. I'm uninstalling. It's not worth paying $20 a month just to remove the disrespectful advertising.
Jan. 9, 2023
I used this App quite some time ago and uninstalled because I was frustrated with its cumbersome workings. BUT the widget on the bottom right of my website would not go away. SO I reinstalled it and still was having issues with the operations of Tawk. I Uninstalled again, and that darn widget is still on my screen. I know it is from Tawk because if I click it and send a test message, the message will come to my email with the logo of Tawk. Now I uninstalled it, so this APP writes a code on your Theme. I am very frustrated because I want to get another Chat App that will work better for me but the new App widget sits partially on top of the Tawk widget and it looks so unprofessional. I've reached out to Tawk Support for them to remove whatever code is stuck behind but they are not responding to me. So I feel left high & dry. It is unnerving to have code left behind, especially when it messes with my Homepage. Tawk Support ... help me and I will revise this review. PLEASE!
Using app
Over 2 years
Total reviews
8
Average rating
3.6
Oct. 12, 2022
very good for what it does, you can use it to communicate with customers and can have other log ins for staff
Sept. 20, 2022
Really appreciate of this awesame app being free +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Aug. 3, 2022
I have used this app so many times in the past and I have always liked it. Awesome app and I love all the cute chat box characters and icons.
July 24, 2022
Really good! Best live-chat app by far. Accurate information, you can track all the progress and information from visitors. +++++
March 1, 2022
I have tried so many chat apps and I always seem to come back to this one. Free, simple, consistent, and the best!
Feb. 4, 2022
Tried installing the app, and it said I have to add the widget code to every single page on my site. Are you kidding me? Who has time for that? Uninstalled the app in less than 5 minutes.
Using app
28 minutes
Total reviews
74
Average rating
3.0
Nov. 30, 2021
This is a great app. I was not even told by any staff to please write a review about them. Failure to do this would equate me to an ingrate. Thanks guys. The free service is just all I've wanted, at least, for my level of business. HIGHLY RECOMMENDED
Sept. 16, 2021
I saw this app on a review page. I was curious but skeptical because it's free. But I'm blown away by how awesome this app is, especially for someone like me who is just starting. This app gives you all the features you need for free! Other apps would make you pay a huge fee just for basic features. One of my favorite features is the free Knowledge Base page. There is a paid version that gets rid of branding and gives you other features. But I honestly like the branding; it lets people know what superb chat service I'm using. Once I have a steady profit, I'm gonna support this business and get the paid version. Thank you for making an excellent program!
Aug. 6, 2021
They got 24-hour online support, why have no response to an obvious bug that I submitted ten days ago? Very disappointed.
Hi plushygift, This is Sienna from tawk.to. Thank you for reaching out. Thank you for your patience as you experienced challenges with our support team. There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you. To further check the status of your ticket, I will need the following details: 1. Property ID/website: 2. Ticket ID: 4. Add-on subscription: 3. Email: 4. Contact number (with area code): I'll send a follow-up message to our dev team regarding your ticket/concern. Kindly reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. Thank you and I hope to hear from you soon.
Aug. 2, 2021
I loved this app at first, but then all of a sudden it stopped notifying us via email that someone started a ticket/ filled out the offline form. We tried talking to tech support but the guy didnt seem to want to help. At this point its time to disconnect it once we catch up to all the emails weve missed.
Hi Resin & More Boxes, This is Sienna from tawk.to. Thank you for reaching out. Thank you for your patience as you experienced challenges with our support team There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you. If you are not receiving any Ticketing or Offline email notifications from us, it could mean that your emails are being sent to the wrong folder or there might be a glitch. tawk.to emails could have been sent to your Spam or Junk folder instead of your Inbox. Alternatively, your email provider may be blocking tawk.to emails, so check your Spam folder. You can whitelist the following emails on your mail server: [email protected] and [email protected]. This should keep emails from tawk.to out of your Spam folder. If you're still not receiving emails from us, it might be due to delays, automated suppression or, in rare cases, maintenance issues. Related article: https://help.tawk.to/article/why-am-i-not-receiving-emails I will need the following details to track the ticket or email you’ve raised with the support team. 1. Property ID/website: 2. Ticket number: 3. Email: 4. Contact Number (with area code): Kindly send your reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. Thank you and hope to hear from you soon.
May 14, 2021
This app is the best. Not sure why other people are giving it 1 star, we are sure previous reviewers missed something because this might be one of the best free apps out there. We used to pay for such a service before we found this app
Hi BuyOut Online, Thank you for giving tawk.to a 5-star review! We are happy to know that you find our chat widget to be the best app in the market! We have a 24/7 support line you can contact for any concerns. Our live agents are always available to assist you. Alternatively, you can email me at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
May 10, 2021
App never worked. its literally an app with a blank screen. coding was still left on my website after I deleted it. don't get it!
Hi The Trendy Line, Thank you for choosing tawk.to and for sharing your challenge here. There is an easy fix if you encountered issues when installing the tawk.to chat widget on your Shopify dashboard. Follow the steps below to install the chat widget: 1. Clear your browser and cookies. 2. Log in to your Shopify dashboard. 3. Then visit https://apps.shopify.com/tawk-to. 4. Click the Add app button for the tawk.to app. 5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify. 6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. If you wish to uninstall the app manually from your site, follow the steps below: (Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid.") 1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19 2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7 3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag. See screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code. 4.Delete the tawk.to script code and select Save I hope this addresses your concern.
April 15, 2021
I installed the app, the widget never worked. I asked them to remove it from my site. They never managed to do it. They had more than two weeks and not 1 reply. Now Im building a new website.
Hi Handy-Guard, This is Sienna from tawk.to. Thank you for reaching out. Thank you for your patience as you experienced challenges with our support team. There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you. If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code: (Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid" 1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19 2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7 3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag. See this screenshot for reference: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code. 4.Delete the tawk.to script code from it and Save I hope this addresses your concern. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!