tawk.to Live Chat
tawk.to Live Chat App for your Shopify Store
Rating
3.0
feedback
88
chart
#1,415
All reviews
Review RSS Feed
Aug. 14, 2025
the application is not working anymore, nothing is going well, we can't open the page, we can't validate
Dec. 6, 2024
There is button placed outside of the widget. We can't fix this. Customer support is AI, You don't get to speak to a human unless you schedule a meeting. We don't want a meeting!
Nov. 10, 2024
if i could leave 0 stars i would. 29$ a month to remove one line of text with no exceptions . a complete scam
Nov. 1, 2024
Support is nowhere to be found. Hard to set up and edit the widget. No thank you!
Aug. 7, 2024
Dec. 15, 2023
Handy app. It is really annoying though. By default it has a really obnoxious sound that plays when your users visit your site. It has a popup chat message that is automatically enabled that you have to hunt for the setting to disable. It also does not allow you to manage, change or update any settings from inside the Shopfiy Admin area, you have to to to Tawk.to's website to change anything.
Jan. 9, 2023
I used this App quite some time ago and uninstalled because I was frustrated with its cumbersome workings. BUT the widget on the bottom right of my website would not go away. SO I reinstalled it and still was having issues with the operations of Tawk. I Uninstalled again, and that darn widget is still on my screen. I know it is from Tawk because if I click it and send a test message, the message will come to my email with the logo of Tawk. Now I uninstalled it, so this APP writes a code on your Theme. I am very frustrated because I want to get another Chat App that will work better for me but the new App widget sits partially on top of the Tawk widget and it looks so unprofessional. I've reached out to Tawk Support for them to remove whatever code is stuck behind but they are not responding to me. So I feel left high & dry. It is unnerving to have code left behind, especially when it messes with my Homepage. Tawk Support ... help me and I will revise this review. PLEASE!
Using app
Over 2 years
Total reviews
8
Average rating
3.6
March 1, 2022
I have tried so many chat apps and I always seem to come back to this one. Free, simple, consistent, and the best!
Aug. 6, 2021
They got 24-hour online support, why have no response to an obvious bug that I submitted ten days ago? Very disappointed.
Hi plushygift, This is Sienna from tawk.to. Thank you for reaching out. Thank you for your patience as you experienced challenges with our support team. There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you. To further check the status of your ticket, I will need the following details: 1. Property ID/website: 2. Ticket ID: 4. Add-on subscription: 3. Email: 4. Contact number (with area code): I'll send a follow-up message to our dev team regarding your ticket/concern. Kindly reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. Thank you and I hope to hear from you soon.
March 25, 2021
Excellent free live chat app with many customizations. Looks and works great. Been using it for years and never had a problem.
Hi My Pizza Steel, Thank you for choosing tawk.to and for sharing your recommendation here with the community! We appreciate the kind words and continued support of our chat widget throughout the years. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Oct. 27, 2020
Very detailed chat system which is available for all users. Many features, customization available.
Hi BottleKeep, Thank you for supporting tawk.to and for sharing your review in the community! Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add all kinds of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Aug. 28, 2020
Awesome App. Seamless integration. Really easy way to engage with new customers and answer their queries, provide reassurance in this Covid challenged world and as an online gift store, provide some of the personal service and interaction normally only available to brick and mortar stores. Love the new knowledge base. Great feature. Keep up the great work.
Hi Gifts Actually, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our Knowledge Base product and find it easy to use with your customers. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add an article, an article list or a search engine bar for your Knowledge Base. You can also add other kinds of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Sept. 7, 2020
For free it's a great app with lots of functions. However, I've had an issue arise and even two weeks later I'm struggling to get a response. The support specialists can't offer a time frame and I feel like they don't particularly care about the issue. Update. It's now 7/09/20. I opened case on 28/06/20 and I still don't have a response. I am still getting no help when asking how long it will take for a response. My issue is related to the scheduler not turning on and off when it's supposed to meaning that people are expecting chats when I'm not online and getting annoyed when no one is responding. I'm wondering if they're waiting for the UK time change??! Yes the option is there to do it manually but that is ensuring that you remember to turn it on and off when necessary. It's frustrating that there is an option to schedule online and offline hours but it doesn't work.
Hi Turtle Covers Group Limited, This is Sienna from tawk.to. Thank you for reaching out. Thank you for your patience as you experienced challenges with our support team. There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you. The Scheduler allows you to manage the operating days and times of the widget. Its purpose is to make the widget go offline, even if there are Agents logged in. For example, let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you will not receive chats and your visitor will get the offline form. The same thing happens when the clock hits 5 PM. Even if there are agents online, the widget is forced to go offline. To learn more, visit this link: https://help.tawk.to/article/using-the-widget-scheduler Regarding your concern, I need the following details to track the ticket or email you’ve raised with the support team. 1. Property ID/website: 2. Ticket Number (if available): 3. Screenshot/error messages: 3. Email: 4. Contact Number (with area code): Kindly send your reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. Thank you and hope to hear from you soon.
June 14, 2020
Just installed this app, had a few questions and issues but simply used there easy customer support chat and got a prompt reply - customer service is great! totally recommend.
Hi SprayShopNZ, Thank you for choosing tawk.to and for giving us a 5-star review! Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community! If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
June 3, 2020
An excellent onsite chat tool and the free plan is all we ever needed. The interface is a little messy, but there's lots of options. I wish you could better customize the onscreen icon, but that's minor. Likes: good mobile app, customized notifications, easy to see customer site journey during chat. We moved to Gorgias to bring all channels into a single view, but are considering going back to Tawk.to for chat only because it's much better.
Hi Breathe in Detroit, Thank you for supporting tawk.to and for sharing your review in the community! We value your feedback and will continue to improve our UI design. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ates This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
May 6, 2020
This app is free! FREE! The capabilities you have on this live chat considering it's FREE is immense. Support is fantastic. You can customise the widget incredibly easily. I wouldn't not recommend this app - there's also a free app for your phone so you can leave the computer and not have to worry about missing your customers.
Hi Scutes, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and have recommended our chat software in the community. tawk.to is the most widely used chat application on the planet with over 5 million users and counting. Check out why we're free here: https://www.tawk.to/why-free Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!