Theme Updater & Backups | OOTS
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This app works well to make sure that our Out of the Sandbox themes remain up-to-date. Much more cost-effective than re-purchasing new themes. Developer was quick to respond to an issue that we ran into, and helped us resolve it very quickly so that our site was functioning properly.
Great app and customer support. Brent is very helpful and responsive as well as the the whole team. App makes it easy to update your theme, definitely recommend!
I am pleased I didn't purchase a full year. There was a lot that didn't get converted into the new version starting with the hero background video on the homepage. There was a list of things I would need to manually update, which I don't know how to do and defeats the point in paying for this service.
Hi Soozal team, Thank you for this feedback! Our app is able to copy over the settings and content configured with the default theme features. It may not be able to include some of the custom modifications made to the theme files. These may be from third-party app installations or custom work added by another developer. In these cases, the app will list the files that contain third-party work that wasn't able to be moved over to the updated theme so that you can reapply the third-party code manually. If you are having trouble with some of the default features not transferring over in the update, this is something we can certainly have a look at with you. Our support team has reached out directly, we look forward to hearing back from your team! All the best, Out of the Sandbox
I've had really good support from these guys, and I have used the updater without any issues, so I am happy to leave them a positive review here. No comments on the pricing, currently I am using the free version. I kept a note of my customisations and applied them after the update, and will continue to do so. All good for me and the latest update is definitely a great improvement on mobile.
I love this vendor's themes. If you are comfortable with custom CSS, this is the theme for you. Their themes allowed me to design the eCommerce site that I wanted, rather than being limited by which features were included in a given theme. Worth every penny to purchase the Flex theme with custom CSS fields in almost every section. If you care about design and are comfortable with coding this is the vendor for you. Their customer service team is very responsive to any bugs. Note: They are very clear that they provide the theme and maintenance for their themes. They are not developers.
The App is helpful but the limitations are part of Shopify as well. We are using a 3rd party Shopify app to the build pages we need and in a way that makes sense for us. The Theme Builder is very limited. The updates get complicated because of customizations. I believe this is an overall Shopify limitation. Backup! and use a Shopify Expert to help you.
Destroyed our theme twice in a row. Furthermore it places the wrong items in the cart via mobil (happen also twice). No real support, "because of custom design". Well, the custom design is just basic CSS so no real adjustments. That should be able to handle the update but it doesn't. Support is very nice and friendly, but useless. They've created a storetasker ticket for us, but there was no reply by anyone. Great looking themes but be aware of adjusting anything - not even the font (like in our case). (PRO PLAN)
Hello MANUFAKTURWERK® Team, Thank you for leaving this feedback. Our support team has reached out to assist with the issues you've mentioned here. For the mobile cart, we have determined this is caused by some custom modifications. Our team has provided a temporary solution and we are here to help if you have any questions. All the best, Out of the Sandbox
I installed the app based on shopify's recommendations but I was not informed that it was not compatible with my theme!! (debut) Now I have been charged for an app that wont work with my store
Hello Pinayapple team! We're sorry about the misunderstanding here. The app does not support Shopify's Debut theme as it was developed to work with Out of the Sandbox and Pixel Union themes exclusively. Our Theme Updater app provides a free year trial for newly purchased themes. The year extends from the date the theme was purchased. It doesn't appear that you were charged from our end but we are happy to work with you to sort this out! Our support team has reached out to your store directly and we're looking forward to hearing back from you! If for some reason you are unable to locate our email you can reach out to our Help Centre directly here: https://help.outofthesandbox.com/hc/en-us/requests/new. All the best, Out of the Sandbox
This app is Useful for untouched customization theme. Not that much useful for custom changes made with existing theme.
I used one of thier themes and had one problem, contacted the support and found it helpful. one of the best advantages of thier theme is that is get updated regulary through the theme updater app and found it great! I think a lot of people here don't appreciate this app and think buying a theme for 180 dollars give theme the right to get free updates for life! of course they will charge for the updates and that how the will try to provide a better service.
Hey there! Thanks so much for sharing this - we're pleased to hear the app and our themes are making life easier! Our themes are updated constantly, either with our own improvements or through adding support for new features of the Shopify platform itself (like the recent Product Media enhancements and Cross-Border improvements) - so, having a tool that makes getting the-latest-and-greatest as easy and quick as possible is crucial; we're glad the Theme Updater can help. Thanks again for sharing these remarks, all the best, and good luck with your online store! -The Out of the Sandbox Team
This whole Theme Updater show is a total rip-off. Out of the Sandbox sells their themes with the promise of providing regular updates for free. Confronted with that they tell you, well, we do but you have to start from scratch and rebuild the whole store if not using Theme Updater, which only comes with an expensive monthly-subscription-scam instead of a one time fee. Out of the Sandbox blames that on Shopify. It looks very much like two companies working hand in hand, trying to suck more money out of their clients who of course depend on them if they want to keep up functionality of their e-commerce businesses. This is absolutely ridiculous!
Hello! Thank you for the input on your experience with updating using the Theme Updater app; we apologize that it didn’t meet expectations! We take your input to heart as we continue to improve the app to make updating your theme faster and easier. It is true that updated versions of any Shopify theme you purchased are available for free - however, free updated themes do not possess your past setting configurations nor code customizations. While it is unfortunate that this requires the time-consuming process of reconfiguring the theme to retain your past set-up, you can optionally save this time by using the Theme Updater app, which will 1) obtain the most recent version of your theme, 2) apply your past setting configurations and 3) detect your past code customizations, all in one step, without you needing to do these steps manually. This is a tool we created to help our customers (Out of the Sandbox and Pixel Union theme users) through the complicated updating process; rest assured, your online store functionality can be retained without the Theme Updater app, but the manual updating process will take more time. The main features of the app are available for free for the first year after your Theme purchase, after which time an ongoing subscription begins, ensuring the app’s time-saving and convince benefits are available for the regular subsequent updates. Thanks again for the input, and feel free to get in touch ([email protected]) with any questions you have about updating your theme! All the best. -The Out of the Sandbox Team
I just purchased a subscription for Theme Updater to save me the job, However I updated the theme and the app is functionless since it doesn't work at all. The theme I updated is exactly as if I've installed the theme (EMPIRE by Pixel Union) and there are no changes at all, it's all at its defaults. This is so annoying. These are the files which don't have any changes (it's a ridicule amount of files, it doesn't make sense in most of them). Empire (Dec-23-2019) (May-3-2020) has been successfully installed. However, 55 template files contained customizations that could not be automatically applied to the latest version. - Hide template files assets/Account.bundle.js assets/Contact.bundle.js assets/ContainSwatchTooltips.bundle.js assets/DynamicBlogPosts.bundle.js assets/DynamicFeaturedCollection-StaticCollection-StaticProductRecommendations-StaticSearch.bundle.js assets/DynamicFeaturedCollection.bundle.js assets/DynamicMenuList.bundle.js assets/DynamicNewsletter.bundle.js assets/DynamicPromoBlocks.bundle.js assets/DynamicRichText.bundle.js assets/DynamicSearch-StaticHeader.bundle.js assets/DynamicSearch.bundle.js assets/DynamicTwitterFeed.bundle.js assets/DynamicVideo.bundle.js assets/GiftCard.bundle.js assets/instantPage.min.js assets/Page.bundle.js assets/polyfills.js assets/PXSMap.bundle.js assets/StaticAnnouncement.bundle.js assets/StaticArticle.bundle.js assets/StaticBlog.bundle.js assets/StaticCart.bundle.js assets/StaticCollection.bundle.js assets/StaticFooter.bundle.js assets/StaticHeader.bundle.js assets/StaticHighlightsBanners.bundle.js assets/StaticPassword.bundle.js assets/StaticProduct.bundle.js assets/StaticProductRecommendations.bundle.js assets/StaticRecentlyViewed.bundle.js assets/StaticSearch.bundle.js assets/StaticSlideshow.bundle.js assets/theme.scss.liquid assets/vendors-DynamicBlogPosts-DynamicFeaturedCollection-DynamicInstagramFeed-DynamicTwitterFeed-StaticCol-09aa5aa9.bundle.js assets/vendors-DynamicFeaturedCollection-StaticCollection-StaticProduct-StaticProductRecommendations-StaticSearch.bundle.js assets/vendors-DynamicSearch-StaticHeader.bundle.js assets/vendors-main.bundle.js assets/vendors-StaticCart.bundle.js layout/none.liquid layout/theme.liquid sections/dynamic-instagram-feed.liquid sections/static-article.liquid sections/static-cart.liquid sections/static-product-reviews.liquid sections/static-product.liquid snippets/cart-item.liquid snippets/product-form.liquid snippets/product-grid-item.liquid snippets/product-price.liquid snippets/product.liquid snippets/structured-data.liquid templates/404.liquid templates/page.contact.liquid templates/product.liquid The template customizations will need to be manually applied from Empire (Dec-23-2019) to Empire (Dec-23-2019) (May-3-2020) only for these individual files.
Hello Ameyalli, Thank you for sharing these details! We're very sorry for the inconvenience here - the Theme Updater App was experiencing a temporary issue with certain versions, and we believe this version of Empire was impacted. The issue has been addressed, and attempting the update again should result in a more expected outcome. We have followed up on the support request as well, where we can continue the correspond if there's anything amiss with the update - feel free to let us know the version number of the Empire theme you're updating if the issue persists, and we'll get it squared away. All the best!
I subscribed to the ProPlan of this app on Wednesday 4/1/2020 and, on the same day, I contacted ProPlan support asking a couple of questions via the correct link inside the app interface. Today is Saturday 4/4/2020 and no reply has been received, even though they promise priority support for ProPlan Subscribers. 72 hours is by no means priority support. Additionally, after I subscribed to the ProPlan, the section on How to Update still says the following: "If any error messages are received when updating your theme to the latest version, all customizations to the mentioned files will need to be carried forward manually. If you need assistance with carrying over your previous customizations, we'd recommend reaching out to some of our recommended experts." Here it is paramount to mention that the ONE AND ONLY point of this ProPlan subscription is to GUARANTEE a fully automatic, hassle-free theme update. The second I have to manually carry forward my customizations, I should be refunded for my subscription. I also asked about this on my support request three days ago, but I have received no response. Please contact me ASAP with full response to my support request, including a clarification about what happens when the app does not work. Do I get refunded for a non-working app?
Hi there Luis, Andrew here from Out of the Sandbox Support. Thanks for taking the time to provide that feedback! It looks as though we received an email from you, however it doesn't appear it was sent in via priority support which would explain the time taken before we got back to you. Priority support can only be accessed directly via the app: https://help.outofthesandbox.com/hc/en-us/articles/360026083613-Accessing-Priority-Theme-Support Sorry for any confusion there - we'll be sending along a separate email shortly to address any outstanding issues, so if you have any questions, please just reply there! Take care.
We purchased Turbo theme which at the time was your most expensive product and were promised free upgrades via the theme updater. Now you've switched the updater to a monthly subscription? How could you screw over your customers like this? I see from other comments that you can upgrade manually. This was NOT part of the original deal and was never mentioned at the time of purchase but I guess that is what we are left with. Awesome support for your premium product! Also some detail on how to upgrade manually would be handy. To other would-be purchasers - don't buy this product, or anything else from Out Of The Sandbox. What will they switch to subscription-only next?
just wasted a years subscription. deleted, not cool. ...............................................
The app doesn't work if you have minimal customization on your page. The company and its shady practices are even worse!
From a business owner to another, this is a risky move that you are making with your brand. Sure you get the money now, but is this really worth it in the long run, destroying your relationship with your existing customers. The app was a great tool, which I'd gladly pay a little fee to update, but not as a subsciption.
This is our first theme from out of the sandbox (Turbo). I did not think this app would work based off of others; however, it updated my theme with only 4 lines of code needing to be manually converted over. Hopefully there will be more options for pricing in the future. www.acumetalfab.com
Hello ACU Precision Sheet Metal team, Thank you for taking the time to leave that great review and we’re glad to hear the app worked well for you! We’re always looking to improve our support while also keeping the Updater App competitive in pricing and feature offerings. Hopefully the app continues to help you, and if you’re currently using the Pro plan, you can also take advantage of our Priority Support feature should anything come up! If there’s anything else we can help with, please don’t hesitate to get in touch and we’d be happy to help! Sincerely, The Out of the Sandbox team.
This company is by far one of the shadiest companies in the app store. Beware. The Basic Plan of this app was originally offered as FREE FOR LIFE - Everyone who purchased a theme based on this Free For Life Updates plan is now out of luck. You are forced to pay. If you purchased one of their themes based on the fact that you'd be easily able to update your themes as Shopify makes changes, then guess what, now you suddenly have to pay for that service. The crass emails from support who claim that they can reserve the right to change prices adds more insult to injury. How can you justify selling themes for 300+ dollars, then charge monthly to keep those themes functional? Avoid this company like the plague. Out of the sandbox and directly into to the litter box.
Hi there Eighty Sixed team, Thanks for taking the time to reply and providing that feedback. While we can definitely understand the frustration with the changes made to the subscription model for the Theme Updater App, it’s important to note that we will still be providing free lifetime updates on all of our themes. If you choose not to use the Theme Updater app, you can still update your theme the free method following Shopify’s normal updating process, where the new version is added to your ‘Themes’ panel and reconfigured manually. This is how all themes are updated across Shopify as the Updater App is an exclusive feature/offering for our themes. You can find instructions here on how to access those files, depending on where you bought your theme: https://help.outofthesandbox.com/hc/en-us/articles/115007099548-How-to-Update-Your-Theme#alternative-method Ultimately we will continue to offer free updates regardless of whether or not you choose to use the app. Hopefully that helps clear up any confusion, and please don’t hesitate to reach out should you have other questions regarding that or anything else! Take care. Sincerely, The Out of the Sandbox team
I agree with the others - I purchased and always recommended outofthesandbox because of their vast knowledgebase and continual updates - but now along with paying for the themes we have to pay for the privilege to easily update - you're turning against your own loyal customers and moving goalposts - not cool
Hello The Architectural Forum, Thank you for taking the time to review our app. We understand your frustration, but we wanted to follow up on this review to clarify a point regarding the update process. Purchasing a theme comes with free updates for life. These free updates come in the form of brand new files of the latest version of the theme. The new version of the theme does need to be rebuilt, as is the standard process for updating any Shopify themes. Our Theme Updater app was developed to provide a shortcut for updating. The app can update a copy of your theme while preserving your home page sections and theme editor settings. We have recently implemented a subscription fee for the app, but all new theme purchases come with a free year of the app’s Basic Plan. The free year begins from the date the new theme file is registered in the app, a process which is necessary to unlock the updating feature. So in short, any purchase of our themes comes with the guarantee of free updates for life following the normal Shopify procedure for updating. The app is also free for the first year with the theme, after which, a subscription is required to continue using the Theme Updater app. We’d be happy to answer any additional questions you have regarding updating the themes, or any shop-specific questions you might have. You can reach out to our Help Centre here: https://help.outofthesandbox.com/hc/en-us/requests/new. All the best, The Out of the Sandbox Team
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