Theme Updater & Backups | OOTS

Updated my theme. Ended up hiring a shopify expert to migrate all the modifications from the previous version.

Although the pro monthly subscription was cancelled in the app at the beginning of September after the update to Theme 2.0. The app was still charging for October and November. According to Shopify the app was still registered for requiring charges.

I followed the instructions regarding my unsupported theme. Still displayed as unsupported. The support email told me to do what I’d previously done. Since this is a paid app, why did I not receive actual support?

So disappointed by this app and this company. As I pro plan subscriber I would really like to know why I am still waiting 3 days for anyone from the company to look at my issue and get back to me. I had to hire a shopify expert to help me update my Flex theme to the latest version, because the app did not do it, at a cost of $400. This is just seemingly wrong to me. I feel compelled to leave a one star review. I granted permission for someone from Out of the Sandbox to go into my shop and perhaps they would have offered the advice that the issues required this extra help. I got tired of waiting for my "priority support" I have been paying for but never used before. The money you pay monthly to Out of the Sandbox for this app is money spent on empty promises.

Brilliant, Brilliant, Brilliant! The fact that this app is produced by Out of the Sandbox should reassure you that the quality and support are both second to none. We have been using the Parallax theme by Out of the Sandbox since 2019, alongside this app, and we are absolutely blown away by its high quality and ease of use. We get so many compliments about our website - both looks and functionality. That's all down to the Out of the Sandbox design. Customer service is excellent, they cannot do enough to help. If you have a problem or a concern, they fix it and they genuinely care about your shopify store! I genuinely believe that there is no need to look anywhere else: choose an Out of the Sandbox theme and get this app. You will never regret it. The app makes updating the theme supremely simple. I cannot recommend this highly enough. If you don't believe me about the beauty of Out of the Sandbox design, check out our website! Thank you Out of the Sandbox!

When it works it is very good. But our Pro Plan subscription has broken which means that the app doesn't work, and we can't access the priority support we paid for. Update: We have received excellent support from OOTS who have stuck with us and resolved a difficult issue. This review has been upgraded to 4 stars to reflect the quality of the app itself.

Really useful app. It updated the theme, really well, kept our customized page scripts and fixed the bugs of older versions.

We use Several Themes for Out of Sand box. And each time it's same pleasure. I will not understand people who leave Badreviews. If you contact AfterSales services , each time they keep care on you and you have answer in a very fast delay. I recommend to all professional website to use outofsandbox. Sure It's not a Free or cheap template, but quality and service have a price. Thanks to OutOfSandBox

The app itself works okay but the issue is the support from out of the sandbox. They take forever to fix issues. It's now been 3 months since I listed a critical bug. They have been prioritizing it for 3 months and still no fix for the Flex theme.

This app works well to make sure that our Out of the Sandbox themes remain up-to-date. Much more cost-effective than re-purchasing new themes. Developer was quick to respond to an issue that we ran into, and helped us resolve it very quickly so that our site was functioning properly.

Great app and customer support. Brent is very helpful and responsive as well as the the whole team. App makes it easy to update your theme, definitely recommend!

I am pleased I didn't purchase a full year. There was a lot that didn't get converted into the new version starting with the hero background video on the homepage. There was a list of things I would need to manually update, which I don't know how to do and defeats the point in paying for this service.

I've had really good support from these guys, and I have used the updater without any issues, so I am happy to leave them a positive review here. No comments on the pricing, currently I am using the free version. I kept a note of my customisations and applied them after the update, and will continue to do so. All good for me and the latest update is definitely a great improvement on mobile.

I love this vendor's themes. If you are comfortable with custom CSS, this is the theme for you. Their themes allowed me to design the eCommerce site that I wanted, rather than being limited by which features were included in a given theme. Worth every penny to purchase the Flex theme with custom CSS fields in almost every section. If you care about design and are comfortable with coding this is the vendor for you. Their customer service team is very responsive to any bugs. Note: They are very clear that they provide the theme and maintenance for their themes. They are not developers.

The App is helpful but the limitations are part of Shopify as well. We are using a 3rd party Shopify app to the build pages we need and in a way that makes sense for us. The Theme Builder is very limited. The updates get complicated because of customizations. I believe this is an overall Shopify limitation. Backup! and use a Shopify Expert to help you.

Destroyed our theme twice in a row. Furthermore it places the wrong items in the cart via mobil (happen also twice). No real support, "because of custom design". Well, the custom design is just basic CSS so no real adjustments. That should be able to handle the update but it doesn't. Support is very nice and friendly, but useless. They've created a storetasker ticket for us, but there was no reply by anyone. Great looking themes but be aware of adjusting anything - not even the font (like in our case). (PRO PLAN)

I installed the app based on shopify's recommendations but I was not informed that it was not compatible with my theme!! (debut) Now I have been charged for an app that wont work with my store

This app is Useful for untouched customization theme. Not that much useful for custom changes made with existing theme.

I used one of thier themes and had one problem, contacted the support and found it helpful. one of the best advantages of thier theme is that is get updated regulary through the theme updater app and found it great! I think a lot of people here don't appreciate this app and think buying a theme for 180 dollars give theme the right to get free updates for life! of course they will charge for the updates and that how the will try to provide a better service.

This whole Theme Updater show is a total rip-off. Out of the Sandbox sells their themes with the promise of providing regular updates for free. Confronted with that they tell you, well, we do but you have to start from scratch and rebuild the whole store if not using Theme Updater, which only comes with an expensive monthly-subscription-scam instead of a one time fee. Out of the Sandbox blames that on Shopify. It looks very much like two companies working hand in hand, trying to suck more money out of their clients who of course depend on them if they want to keep up functionality of their e-commerce businesses. This is absolutely ridiculous!