Theme Updater & Backups | OOTS
Shopify premium theme updates and online store data backups
Rating
4.1
feedback
255
chart
#1,345
All reviews
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Oct. 18, 2022
This is a life-changing app that enables easy updating of a highly customised theme. If you've put in the work to update your theme version to an OS 2.0 version, this will make ongoing updates a breeze. Our experience has been incredible - we did not think it would work for us. There are a heap of negative reviews from store owners who would probably find value in utilising a third party to manage the development and ongoing maintenance of their store. But if you have a bit of a clue and keep your store and theme in good shape, this is probably a great solution for updating to the latest versions. Deserving of 5 stars.
Oct. 12, 2022
An absolute MUST HAVE. I have been using the theme updater for several years now and it is the best way for me to upgrade themes. Be careful if you made custom changes to your shop or added other apps...Now that we are using Shopify 2.0 coding, most apps get attached to the new theme automatically, but some apps, that are not Shopify 2.0 upgraded, might have to be added manually. Otherwise, I really LOVE the app and the features it offers.
April 29, 2023
Themes are great support is still garbage after 3 years! Support is pretty non-existant. Tickets are not answered in a timely fashion. Always feel a lack of support. Theme got updated a few weeks back, and it has not been working correctly after the update. Still no response to ticket after 5 days.
Hi DucabikeDirect team! We’ve repaired the ‘clear’ function for the collection filters and confirmed this was a bug in that theme version. It looks like Theme Updater was used to successfully update to that version (just had a theme bug!). Revisiting the email thread, it looks like we received your initial email Wednesday afternoon and we provided our first meaningful reply by Monday. Our team patched the affected theme file for the repair and future theme versions will include the fix. We hope it is clear that this theme error isn’t due to Theme Updater’s performance in this case. All the best, Out of the Sandbox
Aug. 7, 2022
Company downloaded without consent - this has been paid for several months without us knowing! AVOID
Hi Wedding Lux team! We recommend checking the Activity Log included in the “Users and permissions” area of your store’s Settings to find the source of the App Authorization. Our support team is unable to perform subscription changes to a store. As the Mobilia theme is no longer supported by Out of the Sandbox, Theme Updater is unable to update your theme. Looking back on our ticket thread, we addressed this issue with high priority and requested more information. We look forward to your reply and resolving this as soon as possible. All the best, Out of the Sandbox
Aug. 4, 2022
TERRIBLE ! Complete waste of time alongside the TURBO app! Dose not work, theme developer takes too long to get back.
Hi Amanda Marcucci team! We’re revisiting your email thread and looks like our team requested access to your store within 10 hours. When access was granted, we identified a modified theme file and repaired it. The issues preventing your Turbo theme from updating were stemming from a third-party SEO app installed on the shop. The integration affected a critical theme file for Theme Updater compatibility (schema file). Unfortunately, a Shopify server error prevented you from confirming this repair. Thank you very much for your feedback! All the best, Out of the Sandbox
Aug. 4, 2022
This app claims it'll update not only your theme but also update custom code + customizations within your theme. NOPE! The arrogant and unhelpful response from their support team has been a nightmare to navigate and update my theme. The app will "update" your theme and then list every single code file that wasn't able to update, after back and forth with support who then told me this was "never" a feature of the app, we started the process of manually going through each code file listed and updating the new code ourselves. Well we can't even do that now as after 2 hours the page with the list of files and their edits that can't be updated refreshes and you LOSE that directory/reference. The support response when I pointed this out (after being gaslit by them that this wasn't an issue for days) was "We'll have a look at fixing this... sorry." This app in USELESS beyond updating your base theme. You have to completely re-do your theme and any edits you have to it if you decide to use it. We've deiceded that if this is how long term support is going to act to their customers we are explore different themes with different developers and will re-launch that way (see as it will be the same amount of work if we decided to stay with our current theme or not). Not only do I NOT recommend this app I don't recommend ANY theme by Out of the Sandbox
Hi Bonjibon team! Thank you very much for your feedback - we are always looking for ways to make our app better! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases. Although the Theme Updater does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file. All the best, Out of the Sandbox
July 15, 2022
The app updater has been a great help for me. It does most of the work, and then I only have to fill in the special little changes that I've made to the code on my own. I had a technical question, and support got back to me quickly and clearly explained what I needed to do. Very helpful - excellent support!
Hi Stuttering Therapy Resources team! Thank you very much for your feedback - we are so glad to hear that you are enjoying our Theme Updater! All the best, Out of the Sandbox
June 11, 2022
Norm has been great for the support. Though you need to pay for subscription to update to the newest version after trial has expired. I guess this app is like a supplementary tool when you purchase the theme so don't expect it will do all the works for you.
Hi Formozza.tw team! Thank you very much for your review! All the best, Out of the Sandbox
June 7, 2022
This app makes me want to switch to a new theme company entirely. I (along with seemingly several other users) have an issue with Flex rendering on mobile crawlers, so google believes my site is not responsive. After emailing back and forth with them, their only solution was to install the updated theme. But, you can't download and update flex anymore without using their app. This app costs 80+ per year. If their theme doesn't work on mobile, then why would I be responsible for paying to update it? Out of the Sadbox used to be the best Theme providers, and now its just so terrible, and falling behind other apps I use on other sites.
Hi Ketsol team! Thank you for your feedback! There seems to be some confusion here about the Theme Updater App - while the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme, for free, to the latest version by manually updating. We have a great support article that can help manually update your theme here: https://help.outofthesandbox.com/hc/en-us/articles/4409266932883-Updating-a-Theme-Manually If you do decide that you would like to use the Theme Updater App to help update your theme, feel free to read through our Theme Updater App FAQs: https://help.outofthesandbox.com/hc/en-us/articles/115006910567-Shopify-Theme-Updater-App-FAQs A member of our support team has reached out to you via email about your specific mobile responsiveness issue as well! All the best, Out of the Sandbox
June 3, 2022
Update: The issue is still not resolved. We've paid every month this year (and years past) but the app still says we are "unsubscribed" as of February. We've sent proof of payment to Out of the Sandbox multiple times. As per Shopify, our "unsubscribed" subscription is set to renew/charge us again on June 5th. We just want access to the app we've been using and paying for for years! /// Original: We've been using this app for years without issue. About four months ago the app said we were "unsubscribed" despite still being charged the monthly fee. We've been unable to update our themes since and are still being charged the monthly fee. Customer Support is non-responsive despite being provided proof of payment(s).
Hi stubble + 'stache team! Thank you for reaching out to us! It looks like we were waiting for a response to our last correspondance we had sent to you and this is why you had not heard back from our team! Not to worry, we have reached out to you again via email, and look forward to resolving this with you! All the best, Out of the Sandbox
May 3, 2022
not working with Prestige theme, also I have two other themes not working neither very disappointing
Hello EUF FASHION team! Thank you very much for your feedback! The Theme Updater App is an exclusive tool developed and maintained by Out of the Sandbox, and lets you upgrade to the latest available version of your Out of the Sandbox or Pixel Union theme. Unfortunately, the Theme Updater App you will not be able to update your Prestige theme by Maestrooo. All the best, Out of the Sandbox
April 11, 2022
Awful app and for the amount the theme actually cost I'm not impressed. I have a layout issue so the theme doesn't load web pages properly in mobile desktop mode and I've asked many times for help but never get a response
Hi Paw & Glory team! Thank you very much for your feedback - A member of our support team has reached out to you via email! All the best, Out of the Sandbox
July 27, 2022
Happy with how this is performing, it's keeping my site current and never seems to have any hangups in performance, just needed some assistance over the last week and the crew at Theme Updater were there to help, thank you. :)
Hello THE CO-OP Team! Thank you for your review! We're glad to hear that the app has made updating easier for you. Thanks again for taking the time to leave us a review! We wish you the best of luck with your store! All the best, Out of the Sandbox
March 13, 2022
Horrible customer support, they don't respond, and I purchased my theme! The support for Out of the Sandbox is nonexistent! I messaged on March 3 to ask for assistance and I messaged again on March 8th because of no response. No one from Out of the Sandbox has responded to my requests! I used the theme updater to get my SopPay badges to show on my products and in the preview, it showed the payment badges but when I hit publish, the badges didn’t show on my live website. None of the information provided on Out of the Sandbox address my issue. Customer service hasn’t gotten back to me at all!
Hi Redback One team! Thank you very much for your feedback - A member of our support team has reached out to you via email! All the best, Out of the Sandbox
Jan. 25, 2022
Primero, tengo que pagar por actualizar un tema por el que pagué 400 dólares. Segundo, no actualiza todo y me recomiendan contratar a un experto al que tengo que pagarle. Tercero, el experto me pide que haga un upgrade a la versión Pro de Theme Updater que hace un día había comprado el día anterior, y el desarrollador no cobra la diferencia, cobra todo de nuevo!! First, I have to pay to update a theme that I paid $400 for. Second, it doesn't update everything and they recommend me to hire an expert that I have to pay. Third, the expert asks me to upgrade to the Pro version of Theme Updater that I had bought the day before, and the developer doesn't charge the difference, he charges everything again!!
Hi Karukinka team! Thank you very much for your feedback - While the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme to the latest version by manually updating. A member of our support team will be reaching out via email shortly. All the best, Out of the Sandbox
Jan. 16, 2022
EDIT 1/16 After leaving this review, their team explained my problem more accurately and they offered a better and more practical solution which I appreciate. Terrible app, terrible customer experience. I updated my theme and the result was awful: translations missing, errors, the product images, prices and description don’t show correctly and they don't adapt correctly to the screen either. I tried contacting support and they told me that's normal so I have to fix them? How am I supposed to fix them when its not a design problem but a deeper code problem? Also they are charging me even though the app didn't do what it promised and after cancelling the first day.
Hi TITAN X team! Thank you for your feedback! When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases. A member of our support team will reach out via email shortly!
Dec. 7, 2021
So I bought the theme, but I can't get updates afterwards? I have to pay extra and take the risk to update my theme?
Hi RELX UK team! Thank you very much for your feedback - While the Theme Updater App makes the updating process quicker, easier, and includes exclusive features, you can also upgrade your theme to the latest version by manually updating. A member of our support team will be reaching out via email shortly. All the best, Out of the Sandbox
Nov. 6, 2021
Although the pro monthly subscription was cancelled in the app at the beginning of September after the update to Theme 2.0. The app was still charging for October and November. According to Shopify the app was still registered for requiring charges.
Hi Top Shelf team! Thank you so much for your feedback. We apologize for the inconvenience - this is certainly odd and we will be looking into a solution for you ASAP. A member of our support team will be reaching out via email shortly.
Oct. 12, 2024
So disappointed by this app and this company. As I pro plan subscriber I would really like to know why I am still waiting 3 days for anyone from the company to look at my issue and get back to me. I had to hire a shopify expert to help me update my Flex theme to the latest version, because the app did not do it, at a cost of $400. This is just seemingly wrong to me. I feel compelled to leave a one star review. I granted permission for someone from Out of the Sandbox to go into my shop and perhaps they would have offered the advice that the issues required this extra help. I got tired of waiting for my "priority support" I have been paying for but never used before. The money you pay monthly to Out of the Sandbox for this app is money spent on empty promises.
Aug. 7, 2021
Brilliant, Brilliant, Brilliant! The fact that this app is produced by Out of the Sandbox should reassure you that the quality and support are both second to none. We have been using the Parallax theme by Out of the Sandbox since 2019, alongside this app, and we are absolutely blown away by its high quality and ease of use. We get so many compliments about our website - both looks and functionality. That's all down to the Out of the Sandbox design. Customer service is excellent, they cannot do enough to help. If you have a problem or a concern, they fix it and they genuinely care about your shopify store! I genuinely believe that there is no need to look anywhere else: choose an Out of the Sandbox theme and get this app. You will never regret it. The app makes updating the theme supremely simple. I cannot recommend this highly enough. If you don't believe me about the beauty of Out of the Sandbox design, check out our website! Thank you Out of the Sandbox!