Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,137
chart
#126
All reviews
Review RSS Feed
Sept. 27, 2025
It's making my life as a founder easier
Thank you so much for the review! It's great to know that Tidio makes your life easier.
Sept. 25, 2025
Saving us lots of time in handling low-effort customer questions. The only thing I could ask for is more reasonable pricing. I don't need that many smart AI chats since our customers' questions need only low effort to handle. But would prefer AI to interfere after a few automatic flow interactions. We didn't have many chances to try out the full capacity of Lyro AI after the quota is ran out on simple customer questions.
Thank you so much for your thoughtful feedback 🙏 We’re glad to hear Lyro helps you save time! Our goal is to help businesses reduce workload through reliable automations. We’ve also reached out to you via email to discuss this further and explore how we can best support your needs. Thanks again for sharing your experience with us! 💙
Sept. 25, 2025
app parfaite pour les besoins de ma boutique, service client efficace et rapide, j'utilise depuis 5 ans.
Thank you so much for your wonderful review! Your loyalty over the past 5 years means the world to us, and we’re grateful to be part of your business journey. 🚀
Sept. 24, 2025
A little tricky to figure out Lyro and flows but seems like it will work well for our business.
Thank you for the review. If it happens that our features are a bit confusing, we're here to help! Don't hesitate to contact us at [email protected] for assistance :-)
Sept. 24, 2025
This app is amazing being able to communicate with customers when not online
Thank you! Being there for your customers, even when you're not online, can make a huge difference—and we're glad Tidio helps you do that. 🚀
Sept. 24, 2025
We’ve been using Tidio for our online store, and it has become an essential part of our business. We also have a physical shop, but Tidio feels like our second store online—we honestly couldn’t run without it.
Thank you for trusting us with such an important part of your business. We're here whenever you need us! 💙
Sept. 24, 2025
Il servizio funziona bene e AI Lyrio è molto utile. peccato il collegamento con Shopify solo con sitoweb in inglese
Thank you so much for the kind review! All stores can fully integrate with Shopify and enjoy our exclusive features. However, we’re still working on expanding product recommendations for stores with inventory in multiple languages. Your feedback is really appreciated and helps us improve Lyro further. Thanks again! 🙌
Sept. 24, 2025
très bon outils de tchat en ligne. je l'utilise pour mon site internet
Thank you for the great review! We’re glad to hear Tidio is working well for your website. If you ever need help or want to explore more features, feel free to reach out. 😊
Sept. 23, 2025
It has been super easy to set up and adopt after leaving an overpriced competitor. Their team has been very fast to help us with every need that we have had so far!
Thanks a lot! So glad the switch was smooth and our team could support you quickly — we’ve got your back! 🚀
Sept. 23, 2025
Very handy to work with and the AI bot Lyro works really well as you can feed it information to work from.
Thanks so much! We're thrilled to hear Lyro is working well for you!
Sept. 22, 2025
Very easy to get set up and use. We use live chat with Lyro and flows. Lyro is very helpful with answering shopper questions and it keeps getting better the more information it learns. Very helpful for a small business with limited staff.
Thank you so much for your kind review! We're very happy to know that you find our app helpful and easy to use. This keeps us motivated to keep improving it.
Sept. 22, 2025
Superb app for our customer service!
Thank you very much for your review! It's great to know that you like our app.
Sept. 22, 2025
Es una herramienta muy eficaz, nos ha reducido los tiempos de respuesta, lo cual no solo nos genera tiempo libre para atender otros temas, sino que los clientes quedan atendidos en tiempo y forma.
Sept. 22, 2025
Tidio app is everything you need. just upload what you want to be learned and the bot will learn everything
Thank you so much for your kind review! We're glad to hear that your enjoying using Tidio.
Sept. 20, 2025
Game changer for customer chat! Tidio has been an absolute legend for our business. Super easy to set up, looks clean on our website, and the live chat feature keeps our customers happy. Love how it integrates with our existing systems and the mobile app means we can reply to customers even when we're out and about. The automated responses handle the basics perfectly, and when we need to jump in for a personal touch, it's seamless. Our customers appreciate the instant support, and honestly, it's made managing customer queries so much easier. Definitely recommend for any Aussie business wanting to step up their customer service game without the headache. Would recommend to: Small to medium businesses, e-commerce stores, anyone wanting better customer engagement Best feature: Mobile app and easy setup
Thank you so much for your amazing feedback! We're so happy to hear that Tidio is a game changer for your business, and how its features make your work easier.