Tidio ‑ Live Chat & AI Chatbot for Shopify

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.
Rating
4.8
Feedback
1,240
Reviews
Chart
#267
Shopify

All reviews

5 / 5 Share
Feb. 23, 2026

Store Using app Total reviews Average rating
MÔRA 6 days 1 5.0
5 / 5 Share
Feb. 23, 2026

Really helps with good customer support.

Store Using app Total reviews Average rating
LWA Leather 29 days 1 5.0
Developer Reply

We’re thrilled to hear that our customer support made a positive difference for you. Your satisfaction is our top priority, and we’re always here to help!

5 / 5 Share
Feb. 22, 2026

Store Using app Total reviews Average rating
Developer Reply

Thanks a lot for the 5-star review!

5 / 5 Share
Feb. 22, 2026

Excelente servicio y gran ayuda

Store Using app Total reviews Average rating
Super Kosher Costa Rica 3 months 1 5.0
Developer Reply

Thank you very much - we're happy you're satisifed with our product and support :-)

5 / 5 Share
Feb. 22, 2026

Couldn't be happier... Tidio saves me tons of time and keeps my customers engaged and happy!

Store Using app Total reviews Average rating
Wrapped and Wready About 1 month 1 5.0
5 / 5 Share
Feb. 20, 2026

Muy buena App era lo que buscaba para tener un asistente de IA 24/7 atendiendo a los usuarios a partir de toda la información que le damos y que toma de la tienda, para optimizar tiempos y aumentar conversiones.

Store Using app Total reviews Average rating
Rocas&Cristales 21 days 2 5.0
Developer Reply

Muchas gracias :-)

5 / 5 Share
Feb. 20, 2026

Love it! Very easy to set up and easy to feed all the knowledge into the app.

Store Using app Total reviews Average rating
Velvet Eyewear Over 1 year 15 5.0
Developer Reply

Your review made our day!

5 / 5 Share
Feb. 20, 2026

Tidio has exceeded my expectations. It's a game changer for us.

Store Using app Total reviews Average rating
Flawsome! drinks 17 days 5 5.0
Developer Reply

Your kind words made our day - thank you so much!

5 / 5 Share
Feb. 19, 2026

Application très utile, facile a prendre en main . L'agent IA Lyro est génial

Store Using app Total reviews Average rating
MaisonTextile 15 days 16 5.0
Developer Reply

Merci beaucoup!

5 / 5 Share
Feb. 18, 2026

We have been using Tidio Chat for many years, and we are still in love with the platform. It’s a complete chat system that continuously introduces new features. We would definitely recommend it!

Store Using app Total reviews Average rating
Montreal Exotics Experience Almost 3 years 1 5.0
Developer Reply

Thank you so much for your wonderful review and for being a loyal Tidio user! We’re thrilled to hear that you’ve been enjoying the platform and that our continuous improvements are making a positive impact on your experience.

5 / 5 Share
Feb. 17, 2026

Store Using app Total reviews Average rating
PrivacyPod 4 months 5 5.0
Developer Reply

Your 5-star review made our day!

5 / 5 Share
Feb. 16, 2026

Great service.

Store Using app Total reviews Average rating
New England Supply House 25 days 3 5.0
Developer Reply

Thank you so much for the 5-star rating!

5 / 5 Share
Feb. 16, 2026

Very good and friendlY

Store Using app Total reviews Average rating
LUSEG BEAUTY 8 days 2 5.0
5 / 5 Share
Feb. 14, 2026

almost 100% very very good app, since I use it already 4 years!!

Store Using app Total reviews Average rating
FengshuiGallary Almost 4 years 2 3.0
Developer Reply

We appreciate that you have been with us for so many years. The trust of our customers is our priority!

5 / 5 Share
Feb. 13, 2026

Store Using app Total reviews Average rating
Nood India 6 days 1 5.0
Developer Reply

Thank you for the 5-star review!

5 / 5 Share
Feb. 11, 2026

I've been using Tidio for about a month and I like it so far. The AI responses via chat are helpful, especially considering I'm still learning how to add "knowledge" and fine-tune the responses. There are a variety of different plans and I'm still figuring out exactly what I need for my business, yet I'd recommend it overall.

Store Using app Total reviews Average rating
CustomVinylRecords.com About 2 months 1 5.0
Developer Reply

Thank you so much for the 5-star review! We hope you get the most of Lyro and discover Tidio even more!

5 / 5 Share
Feb. 10, 2026

It's been great to work with Tidio. It's intuitive and it has amazing tools.

Store Using app Total reviews Average rating
Perfect BookShelf 3 months 1 5.0
Developer Reply

Thank you so much for the kind words! We're pleased to hear that you like our tools.

5 / 5 Share
Feb. 9, 2026

Very good app and the AI is helpful, if you train it correctly it can answer all the basic and even complex previously asked questions. Very good app

Store Using app Total reviews Average rating
Tiles of Europe About 3 years 1 5.0
Developer Reply

Thank you do much for your kind review! We're so happy to know that our Lyro AI is helping answer even the complex questions :)

4 / 5 Share
Feb. 9, 2026

From our use on our store, I enjoy it because I can respond quicker to messages and give our customers the best support as fast as possible because most customers do not want to take the time to email or call these days.

Store Using app Total reviews Average rating
Developer Reply

Thanks for sharing this! 🙌 We’re really glad Tidio helps you give your customers the quick, convenient support they prefer. That’s exactly what we aim for.

5 / 5 Share
Feb. 5, 2026

A well designed app, we have a website and the app is used only on our website to have Lyro interact (chat) with people, visiting the website, and the customization is great, when a difficult question is asked and Lyro can not answer with the resources provided, then it is possible to add manually an answer for that question once detected, then Lyro can use the answer in future interactions, which is great. Very useful, amazingly capable app, despite I am not using all features the app has, I would say it is worth it to have it. And on top of that the support is always there to resolve any issues possible.

Store Using app Total reviews Average rating
Nature Fountain 17 days 3 5.0
Developer Reply

Thank you very much for your detailed feedback! This is what motivates us to keep improving our app every day.

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