Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#351
All reviews
Rating Breakdown
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Jan. 6, 2024
Way Way Way too Expensive and does not work well. You need about $500/mo to run this app. I spent 50 hours setting up the app on the trial. Then, when I chose a plan, it said 250 conversations for $59 per month. But then only AFTER I subscribed, did the system tell me that I also had to subscribe to 3 other apps in order for it to operate. This is misleading at best. we will uninstall and use another app. Support was useless.
Dec. 23, 2023
this app is the greatest support app i have ever used. thanks Tidio. great app!
Dec. 21, 2023
The app is good but the tech support is not so good. I have been having an issue of receiving mutiple duplicate emails in our dashboard for over a month now and the team has not been able to resolve the same. Sometimes their team takes over a week to respond. I would like to escalate this issue to their senior team so they can resolve my query as soon as possible.
Hi, I'm really sorry to see your review. I'll investigate and do my best to quickly resolve this. Olek - Head of Customer Service
Dec. 18, 2023
This app is a great tool to talk directly with your customers and really opens up the support line for them. would like to see the individual operators be open within the plan price and not have to pay extra for each operator
Hey there! Thank you so much for your feedback. We are happy to hear that Tidio is helping to enhance your Customer Support experience! Your feedback means a lot to us, and we'd love to learn more about your needs. Please reach out at [email protected] so we can assist you further.
Dec. 17, 2023
nice
Thank You for Your 5-Star Review! If there's anything else we can do to enhance your future experiences with us, please don't hesitate to let us know. :)
Dec. 16, 2023
Thank you for rating us! We're here to assist you, and it's our priority to ensure the app works seamlessly for you. We have reached out to you to learn more about your needs. :)
Dec. 14, 2023
Tidio Chat bot has been incredibly helpful to me. I strongly encourage you to give it a try, as I'm confident you will benefit from its features. Additionally, I want to highlight the exceptional dedication and helpfulness of the technical support team at Tidio. They provided valuable assistance with the installation and customization of the chatbot on my website. In particular, I'd like to give a thumbs up to Arek, who not only has a very handsome avatar but also helped me resolve a display issue flawlessly.
Thank you so much for taking the time to share your positive experience with Tidio! Your kind words mean a lot to us, and we're glad to know that you found value in its features and that our technical support team! Again, thank you for choosing Tidio, and we look forward to assist you in the best way we can.
Dec. 13, 2023
great app. Easy to use, great function and real time support. Would be great if there were more options for smaller businesses as some of the upgrades are costly but would be of benefit.
Thank you so much for taking the time to share your feedback and for your positive remarks about our app! We are continuously working on enhancing our offerings and are actively exploring options to make our services more accessible. We have reached out via email to learn more about your needs and help you :).
Dec. 12, 2023
Thank you for rating us! Our goal is to consistently provide top-notch services, and we're glad to see that reflected in your experience
Dec. 11, 2023
Good price, good features and excellent customer support.
Thank you so much for your kind words! We're thrilled to hear that you're pleased with our pricing, features, and customer support. Providing value to our customers is our top priority, and your feedback is truly motivating. We're here to ensure your experience with us remains top-notch.
Dec. 11, 2023
Thank you for taking the time to rate our service! If there are any specific areas where we can improve or if you have any suggestions, we'd love to hear from you. Please reach out at [email protected] We appreciate your feedback!
Dec. 11, 2023
Thank you for the review! If there is anything we can improve, or you have questions on, please reach out to us at [email protected], we will do our best to make Tidio even better for you! :-)
Dec. 8, 2023
Echt geweldige app! Zit nu nog in trial fase en ben echt aan het rondkijken en testen,maar ben zo enthousiast, Zeer overzichtelijk en veel mogelijkheden voor een gestroomlijnde communicatie op je website,veel extras,ik ga voor premium,echt een aanrader!
Hello there :) Thank you for the fantastic review! We're thrilled to hear that you're enjoying Tidio! Going premium is a fantastic choice, and we're confident you'll love the additional benefits it brings. Thanks again. Your positive feedback means the world to us.
Dec. 4, 2023
Bem simples de se configurar e utilizar.
Thanks so much for the review! We're glad to hear you consider Tidio easy to navigate, we promise to keep up the good work :-)
Dec. 4, 2023
very helpful!!
Thank you for your review, we strive to provide the best experience to our customers :)
Dec. 4, 2023
The support is very bad.
Thank you for bringing this to our attention, and also sorry to hear about the disappointment. Could you give us a little background on the issue you approached us with? The live chat conversation you initiated was about the integration of Tidio with your store. We responded to your email, but unfortunately, we did not get a reply. Please contact us at [email protected], we will make every effort to resolve this issue.
Dec. 1, 2023
They respond very quickly and helped me with all my questions. Great company, amazing service! I would recommend it for everyone who is looking for an excellent chatbot