Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,098
chart
#159
All reviews
Review RSS Feed
Sept. 17, 2025
Love having all messages in one place! Makes our support much more streamlined. Although, I wish spam was filtered out a bit better, and Messanger messages could be replied to after the current window allows.
Thanks so much for the review! We're thrilled to hear that having all your messages in one place is helping streamline your support. The current time window for responding sadly is a restriction set by Meta (Facebook), and it applies across all platforms, not just Tidio. As for spam filtering, we always aim to strike the right balance so no important messages get flagged incorrectly. That said, we’ve reached out to learn more about your experience and see if we can improve things on your end. We truly appreciate your feedback — it helps us grow and serve you better. 💙
Sept. 16, 2025
Tidio has been fantastic for our business. The platform makes communication with customers simple, fast, and seamless. From live chat to automated responses, everything just works smoothly without any unnecessary complications. Their interface is intuitive, so our team was able to get up and running quickly without a steep learning curve. It’s also clear they put real thought into making customer conversations feel more personal and effective. Overall, Tidio has made a real difference in how we connect with our customers, and I highly recommend it to any business looking for a reliable and easy-to-use communication tool.
Thank you for your kind words - that’s fantastic to hear!
Sept. 16, 2025
Awesome service... but very expensive!
Thanks so much for your feedback! We strive to keep our pricing fair while continuing to develop powerful, unique features for all users. We have reached out to you to help you find the best solution for your business. Your input helps us improve — we truly appreciate it! 🙏
Sept. 16, 2025
Excellent 'adore
Thanks so much! We’re always here if you need anything. 🙌
Sept. 15, 2025
the support is disgusting. there is no way to reach them via live chat. they make you go through a useless low iq chat bot and there excuse is since your not on the $2000 + plan you dontt get live support. They tell you to contact them via email support, which i have about 10x on all their supports emails but there disrespectfull and neglectful and do not reply back to you. they offer you to connect your whatsapp to their widget but BEWARE if you do that, whatsapp will ban your account. These guys are trash.
We’re really sorry to hear that your experience with Tidio has been frustrating — that’s definitely not what we aim for. Please note that we respond to all emails that land in our support mailbox. In this case, we did reply to your previous messages, including a new follow-up email sent today. If you haven’t seen our replies, they may have landed in your spam or promotions folder, so we recommend checking there. You’re also welcome to contact us again using a different email address, and we’ll respond as soon as possible. As for live support, it was currently available in one of your projects, but now it is available on both. Please try reaching out from 2:00 AM a 6:00 PM Eastern Time. Regarding Meta WhatsApp, the platform places certain rules on linking phone numbers to third-party services via the WhatsApp Business API. For example, if a number is recently unlinked from another provider, there may be a mandatory waiting period before it can be added to a new service, or you may need to delete the connection inside the Whatsapp Business panel. This is a platform-wide restriction and not unique to Tidio, we don't control your phone number. We completely understand your concerns and would be happy to investigate any unresolved issues directly. Please don’t hesitate to reach back out.
Sept. 15, 2025
Fantastic app!
Thanks so much for the 5 stars! 🌟 We're thrilled to hear you're enjoying the app — let us know if there's anything we can do to make it even better! 🙌💙
Sept. 14, 2025
Super vielfältige und schöne App. Leider ist der Preis ist etwas zu teuer, da man jedes extra separat bezahlen muss.
Thank you for leaving your feedback and these valuable insights!
Sept. 13, 2025
We use Tidio as our main communication and support tool, with great results. We highlight: - Centralized channels and real-time chat; - Automations that qualify leads and speed up responses; - Shopify E-commerce integration and scalability to support our growth. Suggestion: adding kanban-style sales funnels for WhatsApp would be a major differentiator, allowing us to track customers through each stage of the buying journey, align support with sales, and give teams more clarity. Tidio is already essential for our community relationship. With this extra feature, it could also become an even more strategic sales engine.
Thanks for the detailed feedback, it really helps us grow!
Sept. 12, 2025
amazing!
Really appreciate the review — thanks for being with us! 💙
Sept. 12, 2025
So glad you’re happy with Tidio. Thanks for the review! 💙
Sept. 11, 2025
Amazing experience and great app
Thank you for your review, it made our day!
Sept. 11, 2025
Very convenient and functional app for customer communication. Easy Shopify integration, intuitive interface, and quick setup. The automated chatbots save a lot of time, and the ability to manage conversations from multiple channels (website, messengers, email) makes communication highly effective. Customer support is fast and professional. Highly recommended for anyone who wants to improve service quality and boost sales.
Thanks a ton for your amazing feedback! 🌟 We’re so glad to hear that Tidio is helping streamline your communication across channels and saving you time with automation.
Sept. 11, 2025
We are using Tidio since 1 year. We have a small team with 4 members. They are implementing new features on a regular basis. It is still not perfect. Some features are still missing for me, but they have improved a lot. What i really like is the integration with shopify and whatsapp.
Thanks so much for your review! We really appreciate the feedback. We know we’re not perfect yet — but we’ve already made a bunch of improvements on ticketing, and there’s more on the way. If there's anything else in specific you'd love to see next, feel free to reach out at [email protected]. Always here to help! 💙
Sept. 11, 2025
Thanks for your review! We're thrilled to know you're enjoying Tidio!