Tidio: AI Chatbot & Live Chat for Shopify

Tidio: AI Chatbot & Live Chat

AI agent for sales and support. Live chat, email, social...
Rating
4.8
Feedback
1,345
Reviews
Chart
#402
Shopify

All reviews

5 / 5 Share
May 7, 2026

The most compact, yet organized app ive used yet. would recommend to any business trying to downsize all the hassle of using so many programs to get responses out.

Store Using app Total reviews Average rating
Kollect Korner 22 days 4 5.0
Developer Reply

Thank you so much for your review and recommendation! It means a lot to us!

5 / 5 Share
May 7, 2026

Best App for multi channel comunication

Store Using app Total reviews Average rating
ameias Over 1 year 7 4.7
Developer Reply

We're thrilled to know you’re having a great experience with Tidio, and we’ll keep working hard to make sure it stays that way.

5 / 5 Share
May 7, 2026

Ottima app, molto utile.

Store Using app Total reviews Average rating
Identity SRLs About 19 hours 6 5.0
Developer Reply

Thanks for sharing your experience with us. It means a lot to the whole team!

5 / 5 Share
May 6, 2026

Very intuitive without a lot of effort.

Store Using app Total reviews Average rating
The Glass Tattoo Sign Company About 2 months 7 5.0
Developer Reply

Thank you for leaving the 5-star review!

5 / 5 Share
May 5, 2026

I have used Tidio on several websites and its the best

Store Using app Total reviews Average rating
Bestie DTF About 1 month 2 5.0
5 / 5 Share
May 5, 2026

Erg blij met deze simpele en praktische app. Koppelt makkelijk en snel en je kunt de Chatbot leren hoe deze moet antwoorden. Kortom to zo ver top. Nu nog verder testen.

Store Using app Total reviews Average rating
Zabi Hair 29 days 1 5.0
Developer Reply

Thank you very much for the review!

5 / 5 Share
May 3, 2026

It's a great platform to manage chats effectively.

Store Using app Total reviews Average rating
Exclusivia 17 days 8 5.0
Developer Reply

Thank you for the 5-star review!

5 / 5 Share
May 1, 2026

User friendly, the support is very fast and professional

Store Using app Total reviews Average rating
NUE Professional 15 days 6 5.0
Developer Reply

We appreciate your kind words :-)

5 / 5 Share
April 30, 2026

Tidio's automation feature is by far the best I've used.

Store Using app Total reviews Average rating
Developer Reply

Thank you for the 5-star review and amazing feedback!

5 / 5 Share
April 30, 2026

has been super helpful with my small business. especially tricky questions or enev questions i never thought people would ask

Store Using app Total reviews Average rating
Saxon Kent 16 days 1 5.0
Developer Reply

We're so happy that Tidio helps you with your daily tasks!

5 / 5 Share
April 29, 2026

Easy to setup. Good!

Store Using app Total reviews Average rating
JOYAJOY Limited 22 days 1 5.0
Developer Reply

Thank you for the 5-star review!

1 / 5 Share
April 28, 2026

Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that. Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy the extra profit if you do not downgrade manually afterwards. Who doesn't love it to micromanage your plugins regularly on top of your customers, thanks a lot Tidio. Always love to work with companies who specialize in f*ing over their customers instead making a good product. Due to known fluctuations in this kind of business it's undeniable this was developed having that in mind. Therefore bad intend is also undeniable. Either that or complete incompetence, both deserves a 1 star rating.

Store Using app Total reviews Average rating
ART o LUNA 6 months 2 1.0
Developer Reply

We’re sorry to hear about your experience and appreciate you sharing this feedback. The goal of the automatic upgrade feature is to help avoid service disruptions when conversation limits are reached, especially for businesses relying on automation and wanting to avoid interruptions in customer interactions. We’d also like to clarify that the auto-upgrade feature is completely optional and can be managed or disabled at any time, including right after subscribing. We have also reached out to you directly to assist further and take a closer look at your case. We understand your concerns and appreciate the feedback.

5 / 5 Share
April 27, 2026

Amazing product!

Store Using app Total reviews Average rating
Paws and Purrz About 2 months 1 5.0
Developer Reply

Thank you! We truly your feedback and are happy you've had a good experience.

5 / 5 Share
April 27, 2026

It's a very good app to help customers.

Store Using app Total reviews Average rating
GLOWAGE About 1 month 1 5.0
5 / 5 Share
April 24, 2026

Tidio has completely transformed my customer support by allowing me to engage with visitors in real time through an incredibly intuitive interface. The automation features save my team hours of manual work every week, keeping our response times impressively low. I can provide even more tailored advice on optimizing these automation flows within Ace Browser where I have access to advanced model analysis.

Store Using app Total reviews Average rating
Sewingmachinesplus.com 5 months 4 5.0
Developer Reply

We appreciate the review you left for Tidio!

5 / 5 Share
April 23, 2026

The Tidio Chatbot is very easy to setup and work with. We are just getting started with it but so far we love the way it works and responds. This will certainly be very helpfull for our customers and boost our conversion rates as well. Thanks

Store Using app Total reviews Average rating
Developer Reply

That’s fantastic to hear! In case you need any help, our Support is there to assist.

5 / 5 Share
April 23, 2026

After trying many chatbot and email helpdesk options, Tidio is by far the best and most intuitive tool on the market. They know their user and how to create tools that make the users work life easier.

Store Using app Total reviews Average rating
Mark Your Moment 15 days 2 3.0
Developer Reply

We’re truly delighted to hear that Tidio has made your work life easier and that you find our tool intuitive. Your feedback means the world to us—it’s what drives us to keep improving and innovating.

5 / 5 Share
April 22, 2026

Muito fácil de usar e o suporte sempre foi rápido e solícito. Recomendo

Store Using app Total reviews Average rating
Ekomat Yoga 16 days 5 5.0
Developer Reply

Thank you very much for the 5-star review!

5 / 5 Share
April 21, 2026

I like the app. Just need time to train it properly and add questions from customers. A bit pricing for the Lyro chats though.

Store Using app Total reviews Average rating
Decade Awards About 1 month 2 4.5
Developer Reply

Thank you so much for the 5-star review!

5 / 5 Share
April 20, 2026

Great app

Store Using app Total reviews Average rating
Solo Scrubs About 1 year 2 5.0
Developer Reply

Thank you for your rating! We will be here if you need help with anything.

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