Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,098
chart
#159
All reviews
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Sept. 24, 2025
This app is amazing being able to communicate with customers when not online
Thank you! Being there for your customers, even when you're not online, can make a huge difference—and we're glad Tidio helps you do that. 🚀
Sept. 24, 2025
We’ve been using Tidio for our online store, and it has become an essential part of our business. We also have a physical shop, but Tidio feels like our second store online—we honestly couldn’t run without it.
Thank you for trusting us with such an important part of your business. We're here whenever you need us! 💙
Sept. 24, 2025
Il servizio funziona bene e AI Lyrio è molto utile. peccato il collegamento con Shopify solo con sitoweb in inglese
Thank you so much for the kind review! All stores can fully integrate with Shopify and enjoy our exclusive features. However, we’re still working on expanding product recommendations for stores with inventory in multiple languages. Your feedback is really appreciated and helps us improve Lyro further. Thanks again! 🙌
Sept. 24, 2025
très bon outils de tchat en ligne. je l'utilise pour mon site internet
Thank you for the great review! We’re glad to hear Tidio is working well for your website. If you ever need help or want to explore more features, feel free to reach out. 😊
Sept. 23, 2025
It has been super easy to set up and adopt after leaving an overpriced competitor. Their team has been very fast to help us with every need that we have had so far!
Thanks a lot! So glad the switch was smooth and our team could support you quickly — we’ve got your back! 🚀
Sept. 23, 2025
Very handy to work with and the AI bot Lyro works really well as you can feed it information to work from.
Thanks so much! We're thrilled to hear Lyro is working well for you!
Sept. 22, 2025
Very easy to get set up and use. We use live chat with Lyro and flows. Lyro is very helpful with answering shopper questions and it keeps getting better the more information it learns. Very helpful for a small business with limited staff.
Thank you so much for your kind review! We're very happy to know that you find our app helpful and easy to use. This keeps us motivated to keep improving it.
Sept. 22, 2025
Superb app for our customer service!
Thank you very much for your review! It's great to know that you like our app.
Sept. 22, 2025
Es una herramienta muy eficaz, nos ha reducido los tiempos de respuesta, lo cual no solo nos genera tiempo libre para atender otros temas, sino que los clientes quedan atendidos en tiempo y forma.
Sept. 22, 2025
Tidio app is everything you need. just upload what you want to be learned and the bot will learn everything
Thank you so much for your kind review! We're glad to hear that your enjoying using Tidio.
Sept. 20, 2025
Game changer for customer chat! Tidio has been an absolute legend for our business. Super easy to set up, looks clean on our website, and the live chat feature keeps our customers happy. Love how it integrates with our existing systems and the mobile app means we can reply to customers even when we're out and about. The automated responses handle the basics perfectly, and when we need to jump in for a personal touch, it's seamless. Our customers appreciate the instant support, and honestly, it's made managing customer queries so much easier. Definitely recommend for any Aussie business wanting to step up their customer service game without the headache. Would recommend to: Small to medium businesses, e-commerce stores, anyone wanting better customer engagement Best feature: Mobile app and easy setup
Thank you so much for your amazing feedback! We're so happy to hear that Tidio is a game changer for your business, and how its features make your work easier.
Sept. 28, 2025
One of good chat system that you will never leave it :) Highly Recommend
Appreciate the love! 💙 We’re glad Tidio’s been such a solid fit for you.
Sept. 19, 2025
The AI tool is great! The company is actually a bit early stage, but the support is reachable and helpful. New features are coming up step by step, looking forward to continuing the journey!
Thank you for your review! To be sure you can make best out of Tidio, we reached out via email -- we'd love to know what can be improved!
Sept. 18, 2025
brilliant AI chat service. really helps us convert leads into customers. Highly recommended.
Thank you so much for the kind words!. If there's ever anything we can do to support you further, we're just a message away! 🚀
Sept. 17, 2025
Love having all messages in one place! Makes our support much more streamlined. Although, I wish spam was filtered out a bit better, and Messanger messages could be replied to after the current window allows.
Thanks so much for the review! We're thrilled to hear that having all your messages in one place is helping streamline your support. The current time window for responding sadly is a restriction set by Meta (Facebook), and it applies across all platforms, not just Tidio. As for spam filtering, we always aim to strike the right balance so no important messages get flagged incorrectly. That said, we’ve reached out to learn more about your experience and see if we can improve things on your end. We truly appreciate your feedback — it helps us grow and serve you better. 💙