Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,238
chart
#77
All reviews
Review RSS Feed
Feb. 16, 2026
Feb. 14, 2026
almost 100% very very good app, since I use it already 4 years!!
We appreciate that you have been with us for so many years. The trust of our customers is our priority!
Feb. 11, 2026
I've been using Tidio for about a month and I like it so far. The AI responses via chat are helpful, especially considering I'm still learning how to add "knowledge" and fine-tune the responses. There are a variety of different plans and I'm still figuring out exactly what I need for my business, yet I'd recommend it overall.
Thank you so much for the 5-star review! We hope you get the most of Lyro and discover Tidio even more!
Feb. 10, 2026
It's been great to work with Tidio. It's intuitive and it has amazing tools.
Thank you so much for the kind words! We're pleased to hear that you like our tools.
Feb. 9, 2026
smart app. better than our human customer service
Thank you very much for the 5-star rating! It's awesome to know that you think Tidio works even better than human support!
Feb. 9, 2026
Very good app and the AI is helpful, if you train it correctly it can answer all the basic and even complex previously asked questions. Very good app
Thank you do much for your kind review! We're so happy to know that our Lyro AI is helping answer even the complex questions :)
Feb. 9, 2026
From our use on our store, I enjoy it because I can respond quicker to messages and give our customers the best support as fast as possible because most customers do not want to take the time to email or call these days.
Using app
Over 2 years
Total reviews
3
Average rating
4.7
Thanks for sharing this! 🙌 We’re really glad Tidio helps you give your customers the quick, convenient support they prefer. That’s exactly what we aim for.
Feb. 6, 2026
I installed this app yesterday, so that I could chat live with visitors to my site. The app says it can't scan my site for info, and when I set it to scan specific pages it doesn't load. the loading wheel has literally been spinning since last night. Also it pulled contacts and chats from my other website so now they're all mixed up. Deleting this app. I will try something better. Oh and the AI bot runs you around in circles trying to fix the issue.
Hi! This isn’t the experience we aim to deliver - especially when your goal was simple: live chat working cleanly on one site. The good news is that this is fixable! A human from our support team can review your setup directly, properly separate the domains, and confirm whether the scanner issue is environmental or on our side. No AI loop, no pressure to stay. We’ve already sent you an email so we can take a direct look if you’re open to it. Olek - Tidio
Feb. 5, 2026
A well designed app, we have a website and the app is used only on our website to have Lyro interact (chat) with people, visiting the website, and the customization is great, when a difficult question is asked and Lyro can not answer with the resources provided, then it is possible to add manually an answer for that question once detected, then Lyro can use the answer in future interactions, which is great. Very useful, amazingly capable app, despite I am not using all features the app has, I would say it is worth it to have it. And on top of that the support is always there to resolve any issues possible.
Thank you very much for your detailed feedback! This is what motivates us to keep improving our app every day.
Feb. 5, 2026
Great app! Very convenient to use and already saves a lot of time. It would be amazing to add an option to translate our English texts into all other languages with one click — that would make the product even more powerful and user-friendly.
Thank you so much for your review! Your feedback means a lot to us, and we'll make sure to take it into consideration for future updates.
Feb. 4, 2026
Tidio è una chat bot completa al 100%, sono contento di averlo scoperto.
Thanks for trusting Tidio — it means a lot to our team. ⭐
Feb. 3, 2026
Excelente sitio.
Thank you for the review! We’re always here if you need anything.
Feb. 3, 2026
There are different options, definitely cheaper than Tidio, but honestly, if you integrate everything and set it up right, the amount of things you can do is worth the effort. Its probably not for everybody, but if you do have to offer support for clients, this is a tool you should try.
Thanks for the great insight! We’re glad you’re finding value in what Tidio can do.
Feb. 3, 2026
Title: Easy to set up and helpful for early-stage stores Review: Tidio was easy to integrate with my Shopify store and the chatbot helped me respond to visitors faster during setup. The interface is clean and the flows are straightforward to configure. Still testing it, but so far it’s been useful for customer communication.
Appreciate the review! Happy to hear the setup went smoothly and that the features have been useful for your customer communication so far.
Feb. 2, 2026
Great App, great support.
We really appreciate your feedback — thanks for choosing Tidio!
Feb. 2, 2026
Extremely impressed with Tidio. We did thorough research and no other product comes close. Easy to implement and great support.
Thanks for sharing your experience — we’re happy you’re enjoying Tidio!