Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,181
chart
#133
All reviews
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Dec. 12, 2025
Tidio m'aident à gérer les questions de mes clients en directe, et l'interface et très intuitive
Thanks so much! Happy to hear you find the interface intuitive and helpful.
Dec. 12, 2025
We've tested a few platforms now all with AI integrated. Most of them can be very hallucinatory in their responses and then there's a mad scramble to get back to the customer to give them the correct information. Its early days with Tidio but in our testing it's been absolutely spot on with all the questions, some of which have been quite technical. What I do like is that if its unsure then it will actually handoff to a human, but ask for information to clarify responses to future similar questions.
We appreciate you sharing your experience! Accuracy and responsible AI responses are very important to us, so it’s great to hear Tidio is performing reliably and handing conversations to humans when needed.
Dec. 11, 2025
Me encanta, lo recomiendo 100% aún en versión gratis...ya veré como es con la versión paga...gracias ;)
Thanks for the love! We're glad you're enjoying the free version.
Dec. 10, 2025
Me gusta que se pueda escalar el uso a medida de irlo necesitando sin gastar mucho desde el inicio.
Thank you so much for the 5-star review!
Dec. 9, 2025
Estamos tendo uma excelente experiência com o Tidio, leva um tempo para configurar com as informações corretas a IA mas vale a pena investir tempo nisso.
Your support means everything to us — thank you!
Dec. 9, 2025
The best chat app I've ever used, and getting better all the time!
Thank you! Your feedback means a lot to our team. 🙌
Dec. 7, 2025
Tidio mam podłączone do sklepu QRS i jestem super zadowolony. Aplikacja jest intuicyjna, szybko się integruje ze sklepem i realnie pomaga w obsłudze klienta – więcej pytań zamienia się w zamówienia. Bardzo doceniam automatyzacje i chatboty, które odciążają mnie i zespół. Z czystym sumieniem polecam!
Dziękujemy bardzo za miłe słowa! Super słyszeć, że Tidio pomaga w prowadzeniu Państwa sklepu i generuje sprzedaż :)
Dec. 6, 2025
I’ve been using Tidio for just a few days and I’m honestly impressed. The technology is perfect and incredibly smart. Lyro is now answering my emails, social media messages, and live chats with customers on my website — it’s truly a lifesaver. Super easy to install, super easy to manage. From day one, I handled more than 50 customer conversations smoothly, and Lyro managed everything in a very professional way. I can already see how powerful this is as a customer service solution. If you want to improve your customer support without stress, Tidio is a great choice. Highly recommended!
Thank you very much for your kind words! We're thrilled to know that Tidio is such a great addition to your website :)
Dec. 5, 2025
Utilizziamo Tidio sul nostro e-commerce e devo dire che è stata una delle scelte migliori degli ultimi anni. L’integrazione è semplice, l’interfaccia intuitiva e soprattutto l’automazione con l’IA Lyro è fenomenale. Lyro ha ridotto drasticamente il carico dell’assistenza clienti, gestendo in autonomia una grande quantità di richieste ripetitive e fornendo risposte rapide e precise. Il risultato? meno lavoro manuale per il team clienti più soddisfatti tempi di risposta praticamente immediati Un’app davvero completa e moderna, perfetta per chi vuole migliorare l’esperienza utente e ottimizzare il servizio clienti senza aumentare i costi. Consigliatissima!
Thank you so much for your extensive and kind review! We're really happy to hear that you are satisfied with our app:)
Dec. 2, 2025
Great app for quick and easy customer support. Some tweaks can be made but overall great!
Thank you for leaving the review! We've reached out regarding the possible improvements we could introduce.
Dec. 2, 2025
Tidioh has been great for our business and has generated over 12k in sales in the first 60 days. Simply, you get out of it what you put into it. So overall it's good, and we are still learning how to use the app.
Thank you so much for the 5-star review!
Dec. 1, 2025
So far, I'm really liking the app. I'm using Tidio on two different stores one for an e-commerce and one for a teaching website. Their training model is the best that I found so far, perhaps not quite as intuitive as a ChatGPT but that said they do get pretty granular so I like that. I think that ticket system could be improved, but I don't need it for that. I'm really only here for the chat bot capabilities, and also the integration with the Shopify environment.
Thank you for the review! We have messaged to you to find out what we can do to make Tidio ever better!
Dec. 1, 2025
很好用的插件，客服回复也很及时，有什么需要可以联系他们，很快就会解决
Thank you so much -- our Support Team is there to assist!
Nov. 30, 2025
Great Live chat and AI assistance any store can have. I love the feature.
Thank you for your review, we love to hear Tidio helps you with your everyday work!
Nov. 29, 2025
I hope Tidio will stay with me and never disappoint, its a game changer in the ecom industry
Thank you, your feedback made our day!