Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#351
All reviews
Rating Breakdown
Review RSS Feed
Feb. 6, 2024
If you have any doubts about using the app, as I did, just contact support and everything will be resolved. The app is great once AI Chatbots are optimized.
Feb. 5, 2024
This would be a great app if the plans and pricing were executed correctly. I have a 50 lyro limit (which i paid for on three separate sites). At the end of every month they claim I have gone over this limit, even though i have not. I go back and count up all the conversations and i'm never actually over the limit yet they suspend service anyways. Customer service is unhelpful and combative when trying to discuss this. I would not utilize their service until they develop a better approach to doing business in general.
Feb. 1, 2024
I really love Tidio! After testing a load of chatbot and live chat apps for my shopify, this one does it all! I already earned 2600 euro’s in a few days from leads and sales through Tidio. Also very happy with the wonderful support! Big fan!
Jan. 30, 2024
Arek really helped a lot. Quick response, very professional and has a very good attitude.
Jan. 24, 2024
Jan. 23, 2024
Très bonne application. Je recommande vivement :-)
Thank you so much for taking the time to leave such a wonderful review!
Jan. 22, 2024
I can get the options I wanted and used during the trial elsewhere for cheaper + unlimited, without the meager limits, and separation of all features which truly should be in one package and not separated like found elsewhere. Counting conversations is a joke, these conversations count every time the bot is loaded. it does the job though, but can get better elsewhere please save yourself the frustration and continue looking elsewhere.
Thank you for taking the time to share your thoughts with us. We appreciate your feedback. Our prices are reflective of the quality of service we aim to deliver, and they allow us to consistently enhance our offerings, implement new features, and maintain the high standards you expect. Moreover, we believe in offering a range of plans to cater to the diverse needs of our customers, and our goal is to provide a variety of packages that allow businesses to choose the specific features and resources that align with their unique requirements. Please reach out to [email protected], and we'll gladly hear your best pricing point, working together to find a solution that meets your needs.
Jan. 19, 2024
Very confusing app. I linked it to my shopify store the first time, but the appearance was not what I had set and saved. I cleared cache and cookies, but the issue was still there. I had to completely delete it from the store and delete tidio account. I created a new one, tried linking it to my store and it doesn't link! I have tidio app installed in my store and it is turned on, but in the app itself it says it is not linked. Aside from that, chatting is available in the free version. Every time I open the app or click anything it shows me that huge pop up asking to upgrade. It is annoying.
Thank you for your review! I am really sorry that you had so much trouble since the beginning! The issues that you described can be easily fixed - therefore I have followed up with an email to help you fix them. Let's try together! Adam from Tidio