Tidio ‑ Live Chat & AI Chatbot
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Rating
4.7
feedback
1,098
chart
#159
All reviews
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Aug. 18, 2025
Lyro bot is excellent. Highly recommend if you want something to manage your store questions when you are offline. Setting up the questions is easy and quick.
Wow, thank you for the amazing review! It's fantastic to see how Tidio's Lyro AI is enhancing your store's workflow, while being easy to set up.
Aug. 18, 2025
Very user-friendly. Various templates available to create and customize the flows.
Thank you so much for your kind review!
Aug. 18, 2025
Tidio has been incredible for our business! It's such a great way to connect with customers quickly for instant answers, but the game-changer for us has been using the Lyro AI Agent. It handles most of our conversations now, so our team only needs to step in occasionally.
Thank you so much for your kind words! We’re happy to hear that Tidio’s live chat and our Lyro AI Agent are making customer conversations seamless, and freeing your team to focus on what matters most. Your feedback inspires us to keep improving—please don’t hesitate to reach out if there’s anything else we can do to support your growth!
Aug. 18, 2025
Good to start!
Thank you so much for your review! Let us know in case you need any assistance in the future.
Aug. 17, 2025
Very easy to set up and get started. The interface is intuitive, especially for smaller teams or non-technical users. While it covers most of the basics well, there are some limitations once you try to scale or customize more advanced workflows.
Thank you for your feedback! We’re glad to hear Tidio is easy to set up and intuitive for your team. We appreciate your note on advanced workflow customization and are actively working on enhancements to better support scaling and more complex use cases.
Aug. 17, 2025
tot nu toe is het allemaal begrijpelijk met instaleren, verder ben ik nog aan het kijken hoe het werkt
Thank you for your review! Feel free to reach out to our support team in case you need any assistance.
Aug. 16, 2025
Great app, fast customer service and greatly helps us with our CS load.
Thank you very much for your feedback!
Aug. 16, 2025
Tidio has been a valuable tool for boosting customer engagement on our Shopify store. The live chat is intuitive, and the mobile accessibility makes it easy to stay responsive even while juggling other tasks. We appreciate the sleek design and how well it integrates with our brand’s premium outdoor vibe. However, setting up automated flows and AI responses has been more complex than expected. The learning curve is steep, and some features feel buried or unintuitive. With clearer guidance and more streamlined setup tools, this could easily be a 5-star platform. Still, it’s a strong option for businesses looking to enhance their customer support.
Thank you for highlighting what you love—our intuitive live chat, mobile access and sleek design—and for your honest feedback on automation setup. We’re actively simplifying our AI flows and onboarding guides to make setup faster and more intuitive. In the meantime, our support team is here to help you get up and running smoothly!
Aug. 15, 2025
Really very easy to install and super functional, even in basic versions. It has simplified the work of customer service and Lyro when trained to answer various questions, really solves a lot of conversations that would normally be handled by a physical person. The costs are also fair for the kind of results the app brings. Absolutely recommended.
Thank you for your kind words! We’re glad to hear how easy the app is to install and how its core features are already streamlining your customer service. It’s fantastic that Lyro’s AI handles so many conversations smoothly and that you find our pricing fair. Your recommendation means a lot!
Aug. 15, 2025
Customer service is really on top of it, and we've been seeing our support experience get streamlined quite a bit.
Thank you so much for your kind words! We’re thrilled to hear our customer service has been on top of things and that your support experience is running more smoothly. Your feedback means a lot!
Aug. 15, 2025
Love Tidio! Super easy to use and has directly generated new sales for us thanks to the Lyro AI bot and the flows we were able to create. Miles better than most other live chat apps.
Thank you so much for your fantastic review! We’re happy to hear that Tidio and the Lyro AI-powered flows have helped you generate new sales and made your experience miles better than other apps.
Aug. 15, 2025
Tidio makes our customer service so easy via teamwork
Thank you so much for leaving a review! It's great to know that our app makes your customer service easier:)
Aug. 14, 2025
Thank you for rating Tidio. If you have any questions or concerns that negatively impact your experience with Tidio, feel free to reach out and we'll be happy to assist you.
Aug. 14, 2025
I’ve been using Tidio on my Shopify store and it’s been a great addition. The installation was quick, and the interface is clean and easy to navigate. I love that I can manage live chat, automated responses, and messages from multiple channels all in one place. The AI chatbot is especially helpful for answering customer questions instantly, even when I’m not online. Customer support is responsive and helpful whenever I have questions. The app runs smoothly and hasn’t slowed down my store at all. Highly recommend Tidio if you want to improve communication and boost conversions on your store.
Thank you so much for your wonderful review! We’re thrilled to hear Tidio has made managing live chat and automations seamless for your Shopify store. Your recommendation means a lot to uus! 😊
Aug. 14, 2025
Tidio has been a gamechanger in being able to funnel all my enquiries into a single space. The AI Chatbot has also been a big help in reducing the time needed to respond to customers.
Thank you so much for your kind words! We’re happy to hear Tidio has helped you streamline all your inquiries and that our AI Chatbot is saving you valuable time. Your feedback means a lot to us! 😊