Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,098
chart
#148
All reviews
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Aug. 14, 2025
Its been great! Super affordable, love the features and how easy it is to use
Thank you so much for the review! Great to know that you love our app:)
Aug. 14, 2025
We came across Tidio for a new AI solution for our chat feature. It works better than we expected + it has more features like flows that can bring up sales. 4 stars because it currently lacks a few features, but since they're constantly evolving, we are going to rate it 5 stars once things get patched up.
Thanks so much for your feedback! We really appreciate you taking the time to share your experience. 🙌 We’ve reached out to you directly to follow up and see how we can assist further, and we’ll make sure your suggestions reach our product team.
Aug. 14, 2025
great app if you know how to set it up.
Thank you for your feedback! We're always happy to help if you need assistance with setting up Tidio :)
Aug. 14, 2025
Nice app, just started but seems good so far
Thank you! We're excited for you to explore all the features Tidio has to offer!
Aug. 14, 2025
Amazing tool
Thank you for your review! It’s awesome to hear that Tidio is making a difference for you.
Aug. 13, 2025
First time user for this type of AI assistant for the store and once I connected Tidio with all the knowledge sources it was answering pretty much all store enquiries immediately. Will only get better with time as more conversations are solved.
Aug. 13, 2025
I love how easy Tidio is. It was a breeze to setup in the first place years ago and when I want to tweak anything, it's easy as. The tech support team are also easy to deal with and that's why I highly recommend Tidio.
Thank you so much for your review! 🌟 We’re thrilled to hear you had a great experience with Tidio. Your feedback means a lot to us and motivates our team to keep improving every day. If you ever have any questions or need support, we’re always here to help.
Aug. 13, 2025
Tidio is very easy to use and intuitive. The interface is clear, and setting it up was quick and simple. It makes communicating with customers smooth and efficient.
Thank you for your feedback! We’re glad to know you find Tidio intuitive, with a clear interface and quick setup. It’s great to hear we’re helping make your customer conversations smooth and efficient.
Aug. 13, 2025
We are very happy with Tido, and as we have grown as a business they have easily grown with us. We have gotten to the point where the Lyro AI agent and flows are quite helpful to managing support.
Thank you! We’re thrilled to hear Tido and Lyro AI have grown alongside your business and are helping streamline your support.
Aug. 13, 2025
Buena solución para gestionar los chats en la tienda online y redes sociales. Centraliza todo el esfuerzo de atención al cliente en un solo canal
Thank you so much for your review! It means a lot to us.
Aug. 13, 2025
We love this chat for our store. It is super easy to use and helpful.
Thank you! It's great to know that you love Tidio in it's simplicity and helpfulness.
Aug. 13, 2025
This app has been a total game changer for our business. Connecting with customers in real time has helped us close three times more sales. The built-in tools make it easy to see exactly which pages customers are viewing, so we can jump in at the right moment. Even when we’re away, the offline features let us keep things running smoothly—whether we’re taking a quick break or a half day off.
Thank you for your kind words! We’re thrilled to hear our real-time chat and visitor-view features are helping you boost sales and that offline mode keeps you covered even when you’re away.
Aug. 13, 2025
Tidio has been a huge step in our Customer Support expansion. We are now able to keep up with our C/S tickets so much faster and keep our customers happy with a much smaller C/S team. Lyro handles 70-80% of the Chat tickets, so those are conversations we never even have to touch. The more we "teach" Lyro, the more tickets it can handle. I appreciate the simple system built in for us to review Lyro's responses and learning platform.
Thank you so much for sharing your experience! We’re thrilled to hear that Tidio — and especially Lyro — has been such a big part of your Customer Support growth. It’s great to know that the automation and learning features are helping your team work faster while keeping your customers happy.
Aug. 13, 2025
Tidio has been a fantastic addition to our business. Their support team is always quick and super helpful, making the experience seamless. The live chat resolves most customer issues in real-time, keeping everything running smoothly. Highly recommend!
Thank you so much for your kind words! We’re happy Tidio is making a positive impact on your business, and we’ll keep striving to provide speedy, seamless support.
Aug. 13, 2025
Tidio is great and very convenient. The AI agent is an awesome feature, especially for chats you get after store hours and it can automatically answer the common questions, which saves us a lot of time.
Amazing! Thank you for your thoughtful review! Olek - Tidio
Aug. 13, 2025
Overall we like it. The AI chat is awesome and has improved our time to respond with customers, however the email helpdesk functions are very basic. Its getting better slowly but surely. Hopefully with time they will beef up the capability so we are staying with it.
Thank you for sharing your review! We’re putting a lot of effort into improving the helpdesk and would greatly appreciate any additional feedback you may have. Olek - Tidio