Tidio Live Chat & AI Chatbots

Aug. 4, 2022

Unfortunately app was very confusing to setup. Since i already done the the free trial couple years ago i decided to pay the full plan, almost $50 dollars /month. I wanted to start a new chat, from zero but customer support was confusing. different answers every time i talked to someone. so i decided to cancel and because the app didnt have features i needed and was confusing, so i had to cancel it. Dominika from customer support promised me that I was going to receive full refund (tried to make the app work for 5 days and no success). Its been over 2 months , sent her few emails and no response. I will have to call my credit card to get money back, unfortunately i do not recommend this app to anyone.

July 23, 2022

Not working, only want to know your personal information email, address, phone. Also Tidio want to know same information of all your customers((

May 17, 2022

The app stuffed up our theme and caused a major malfunction. In addition, after over a year they suddenly deleted our premium account, configured chatbot, and all the customer base for no reason. BEWARE!

Nov. 30, 2021

I like a lot of the features of this app, however, I have been having issues with chats not appearing on the desktop. Chats do not appear until several hours later. These issues have been replicated on Mac, PC, and iPhone. We have tried all the obvious things to curtail this issue but have had no luck as it keeps happing intermittently. Support has been less than helpful to the point we are now looking for a better chat solution we can trust is working. This is a great service but they need better support, they are slow to respond and so far have not been helpful at all. I have screenshots of 15+ times where we left a customer hanging in the wind because the app didn't display on the phone or mac or PC. This is bad for business and I wish the Tidio support would take these issues more seriously.

Nov. 12, 2021

The free plan should include unlimited chatbots as the description says, after a few months they are requiring 39$ monthly Fees to be able to get chatbots, I don't know why would you guys add this feature to the free plan when it is paid!!

July 26, 2021

Tidio is a great free chat app, but once you want some extra features, the extra charges per service are ridiculously insane. The basic chat is free but let's say you want the chat to have some chatbots to reply for you. That will cost you $18 per 1000 chat pop-ups. If you have a fairly serious store, 1000 sessions are 1-3 days and your chatbots stop working. I mind you that the mini pop-up cost ZERO operational costs and $18 per 1000 is an insane price to pay. You have a few "bulk" discounts but even at $45 per 5000 is not cost-effective because of some other free and paid apps in there. The default setting will make you spend those really quick and now you have to pay more. Joke. The communicator package is a complete rip-off. It will tell you numbers of "actual users" but check any basic tracking app and their numbers are wrong. it says 16 visitors but Shopify, google analytics and Clickmagic only identify 2. So you are basically messaging nonexisting users for $18/m. obviously, support was adamant to prove that there are 16 people but was not able to provide any active user IP to double-check. Another thing is the tricky billing system, you add something but once you try to make some changes, the features stop working and you already paid for them. If you would like to get a refund you will need to work with Shopify support to resolve your tidio billing issues because their support team can't really help you. A final note on the support team, they can't help you. The only thing they can do is deal with some minor issues or how to use the different features that you have to pay big $$$ to use. I have reached out to them a few times and they always send me to deal with someone somewhere else. Which in most cases should probably be resolved by tidio support. I have tried to reactivate a chatbot feature that I paid for and was stopped because of their tricky billing system. Support told me to go and figure it out with shopify. Terrible. For the support team, if you actually try to solve the problem rather than pushing that tidio is never wrong, maybe then you will actually be helpful.

Jan. 25, 2023

Please don't use this app. The developers release new features without notifying their paying customers of changes that they are making. One of the most recent changes led to all of our automation chat bots to no longer accurately work. They did before the update was introduced. The team at Tidio first lied about having released an update by saying: we didn't release any updates. They then went back on their own word, finally admitted they released an update. Updates in our opinion should be made to improve the customer experience. However, the update has caused nothing but problems and is not working reliably at all. Their team showed little enthusiasm to help. Conversations between chat bots and customers are no longer visible / accessible meaning you are using a feature without knowing or having any control over whether it works or not. Very poor experience

June 19, 2021

I was looking for a chat-bot solution that will help gain more email subscribers. I have a little small business store with 25K visitors per month. Tidio only served the first 1000 visitors, then the bot stopped working. Now they ask for $89/mo for 20K visitors per month. It's a pure robbery. I know you guys are smart and IT-geeks, and you're surrounded by billionaires and trillion dollar businesses - they are all around you. Then this makes you think that a small business with 25K visitors per month is a billionaire too... this is not true. 25K visitors per month can hardly generate $5K in gross sales. Minus 5% transaction commission, minus 45% operational costs (shopify, apps, google services). So you get roughly 30% of the gross revenues - and that's to put food on a table for a family. Now you want to take $89 from my pocket for just running a bot that asks for a customer's email address. For $89/mo I'll write my own bot with blackjack and hookers. You guys forgot how hard to earn each dollar. How much daily hard work, sweat, pain and grinding is in each earned dollar. Good luck!

May 10, 2021

BEWARE - Tidio code completely stuffed up our theme and cart. It caused a major malfunction. Their support is non existent. Do not use

March 20, 2021

I'm not saying this company is a scam company but surely operates like one. Let me explain. They will first offer 30 days for free as long as you dont go over 1000 chatbots , everything was going OK and my Google analytics didn't show an increase in traffic. But after a month once they have your custom they then send message to say I used up my 1000 Chatbot messages when I only probably spoke to 5 people that month. They offered that I should buy the $18 a month which gives me 3000 chatbots which I subscribed to but guess what after few weeks I get a message saying I ran out of chatbots, I couldn't believe it as again probably spoke to about 5 people the following month. Now before the month comes to an end only 2 weeks to my 30 days I get messages saying I ran out of chatbots and i need to further upgrade but the more money I spent with them the less interaction I had with my customers. I would really not recommend this company they are only there to swindle you. Please go for other options. They have no care whatsoever so as long as they have get the most money out of you.

March 3, 2021

Good app but unfair pricing. pricing is different for live chat and bot. not only that they only send 1000 bot notifications each month on that plan. I get 1000 visitors like every 3 days. so I will be spending all my profits to keep the bot plan running. This really is not fair.

Jan. 11, 2021

installo l'app e subito dopo mi dicie ops, c'è stato un problema... continuo a ricaricare la pagina e ancora ops, c'è stato un problema. ho mandato e-mail ma nessuna risposta. davvero deluso

Jan. 10, 2021

My issue was not resolved. I was told in the email that through email they will be able to help me out but after I replied no response from them. My developer was using Tidio before that is the reason why it was showing the old account (I got no access to that). There were no response so I had to delete this app from my store.

Aug. 20, 2020

Completely unreasonable and unscalable pricing. Please don't be roped in to installing this app. Fantastic features, which I was willing to pay for, even with a hefty subscription. Then they go an cap each level of the subscription by restricting the number of visitors - 100 visitors a month for $18 USD a month and 1000 visitors a month for $36 USD a month. This equates to 18c USD per interaction with one of your potential customers, before they've even purchased anything! I don't know of one single successful ecommerce store that has only 1000 visitors a month. One of their main bots is a 'new visitor' bot, which can offer the new customer a discount. Just having this one bot running can literally wipe out your visitor cap. When I tried to have this conversation with their support team they basically said "if you need more than a 1000 visitors, we can provide a larger subscription" - larger than $36 USD a month! Do not install this app, they need to seriously consider their target audience and pricing.

July 6, 2020

Absolutely crushed our conversions and made my add to cart slider not pop up costing us THOUSANDS of dollars in revenue. Get it together.

June 24, 2020

Not real useful no real data behind the use did not increase sales Support is slow and not very helpful how can a company doing chat not be available via chat for help

June 21, 2020

How can I delete it from the online store, uninstall it and still appear on the website, who can help me

Oct. 30, 2019

This app doesn't help. Too expensive for what it offers and you will not get sales because of this app. They ask a lot for features. Doesn't worth it.

Sept. 20, 2019

crap app , it says free after 1 month you have to pay $15/month and you cannot even access to you dashboard

Sept. 16, 2019

i m sorry to say it lags and whern tried deleting its still there on the store and not working fine