Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,162
chart
#133
All reviews
Review RSS Feed
Sept. 17, 2025
Love having all messages in one place! Makes our support much more streamlined. Although, I wish spam was filtered out a bit better, and Messanger messages could be replied to after the current window allows.
Thanks so much for the review! We're thrilled to hear that having all your messages in one place is helping streamline your support. The current time window for responding sadly is a restriction set by Meta (Facebook), and it applies across all platforms, not just Tidio. As for spam filtering, we always aim to strike the right balance so no important messages get flagged incorrectly. That said, we’ve reached out to learn more about your experience and see if we can improve things on your end. We truly appreciate your feedback — it helps us grow and serve you better. 💙
Sept. 12, 2025
Bra opplevelse, men håper de får fart på AI slik at AI kan ta over mer av kundeservice.
Aug. 31, 2025
作为一个中国卖家，我很认可这个APP，很适合新手卖家提升转化率。
Thank you so much for your kind words! We’ll keep working to make Tidio even better!
Aug. 26, 2025
Good app but a lot of plans
Thanks for your feedback! We aim to offer a wide range of plans so our customers can select the one that fits their needs best. We’ve also reached out to you to make sure you get any help you might need.
Aug. 18, 2025
Tidio ha sido una excelente incorporación para nuestra tienda online tendencias gourmet. Cuando hemos requerido ayuda el equipo de soporte siempre actua de manera rápida y ayuda. Ahora queremos ver como implementar mejor la IA para el proceso de atencion clientes y seguir experimentando con los flows. Si me gustaria contar con mas data exportable para analisis customizados, sin embargo la recomiendo.
Thank you for sharing your experience! We’re glad Tidio has been a great addition to your store and that our support team has been helpful. Excited to see how you’ll leverage AI and flows further — and we appreciate your feedback on exportable data!
Aug. 17, 2025
Very easy to set up and get started. The interface is intuitive, especially for smaller teams or non-technical users. While it covers most of the basics well, there are some limitations once you try to scale or customize more advanced workflows.
Thank you for your feedback! We’re glad to hear Tidio is easy to set up and intuitive for your team. We appreciate your note on advanced workflow customization and are actively working on enhancements to better support scaling and more complex use cases.
Aug. 17, 2025
tot nu toe is het allemaal begrijpelijk met instaleren, verder ben ik nog aan het kijken hoe het werkt
Thank you for your review! Feel free to reach out to our support team in case you need any assistance.
Aug. 16, 2025
Tidio has been a valuable tool for boosting customer engagement on our Shopify store. The live chat is intuitive, and the mobile accessibility makes it easy to stay responsive even while juggling other tasks. We appreciate the sleek design and how well it integrates with our brand’s premium outdoor vibe. However, setting up automated flows and AI responses has been more complex than expected. The learning curve is steep, and some features feel buried or unintuitive. With clearer guidance and more streamlined setup tools, this could easily be a 5-star platform. Still, it’s a strong option for businesses looking to enhance their customer support.
Thank you for highlighting what you love—our intuitive live chat, mobile access and sleek design—and for your honest feedback on automation setup. We’re actively simplifying our AI flows and onboarding guides to make setup faster and more intuitive. In the meantime, our support team is here to help you get up and running smoothly!
Aug. 14, 2025
Tidio has been a gamechanger in being able to funnel all my enquiries into a single space. The AI Chatbot has also been a big help in reducing the time needed to respond to customers.
Thank you so much for your kind words! We’re happy to hear Tidio has helped you streamline all your inquiries and that our AI Chatbot is saving you valuable time. Your feedback means a lot to us! 😊
Aug. 14, 2025
We came across Tidio for a new AI solution for our chat feature. It works better than we expected + it has more features like flows that can bring up sales. 4 stars because it currently lacks a few features, but since they're constantly evolving, we are going to rate it 5 stars once things get patched up.
Thanks so much for your feedback! We really appreciate you taking the time to share your experience. 🙌 We’ve reached out to you directly to follow up and see how we can assist further, and we’ll make sure your suggestions reach our product team.
Aug. 14, 2025
great app if you know how to set it up.
Thank you for your feedback! We're always happy to help if you need assistance with setting up Tidio :)
Aug. 13, 2025
Tidio has been a huge step in our Customer Support expansion. We are now able to keep up with our C/S tickets so much faster and keep our customers happy with a much smaller C/S team. Lyro handles 70-80% of the Chat tickets, so those are conversations we never even have to touch. The more we "teach" Lyro, the more tickets it can handle. I appreciate the simple system built in for us to review Lyro's responses and learning platform.
Thank you so much for sharing your experience! We’re thrilled to hear that Tidio — and especially Lyro — has been such a big part of your Customer Support growth. It’s great to know that the automation and learning features are helping your team work faster while keeping your customers happy.
Aug. 13, 2025
Good app - let's you see all your conversations from different channels in one place. The AI suggested answers + Lyro are improving each month (but still need checking). Support team are really responsive and helpful if you have issues.
Thank you for your review! We greatly appreciate your continued efforts in reviewing Lyro suggestions, as they play a vital role in consistently improving your Lyro's Resolution Rate. Olek - Tidio
Aug. 12, 2025
Great app, tho it is a little bit expensive.
Thank you for your review!
Aug. 12, 2025
Its good, but actually more complicated with more features than I need. It requires a plan upgrade to get detailed info. on visitors, and to change the name of the Bot. but as far as stability and operation the program is stable and works as expected.
Thank you so much for your honest review! This is really appreciated by our team! Olek - Tidio
Aug. 12, 2025
Appen har allt som behövs för att få det att flyta på ordentligt. Saknar automatiseringar vad gäller att skicka automatiska svar om kunden inte svarat oss på ett par dagar. Men utöver det, super!
Hej! Tack så mycket! // Thank you!! <3