Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,097
chart
#159
All reviews
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Aug. 14, 2025
Tidio has been a gamechanger in being able to funnel all my enquiries into a single space. The AI Chatbot has also been a big help in reducing the time needed to respond to customers.
Thank you so much for your kind words! We’re happy to hear Tidio has helped you streamline all your inquiries and that our AI Chatbot is saving you valuable time. Your feedback means a lot to us! 😊
Aug. 14, 2025
We came across Tidio for a new AI solution for our chat feature. It works better than we expected + it has more features like flows that can bring up sales. 4 stars because it currently lacks a few features, but since they're constantly evolving, we are going to rate it 5 stars once things get patched up.
Thanks so much for your feedback! We really appreciate you taking the time to share your experience. 🙌 We’ve reached out to you directly to follow up and see how we can assist further, and we’ll make sure your suggestions reach our product team.
Aug. 14, 2025
great app if you know how to set it up.
Thank you for your feedback! We're always happy to help if you need assistance with setting up Tidio :)
Aug. 13, 2025
Tidio has been a huge step in our Customer Support expansion. We are now able to keep up with our C/S tickets so much faster and keep our customers happy with a much smaller C/S team. Lyro handles 70-80% of the Chat tickets, so those are conversations we never even have to touch. The more we "teach" Lyro, the more tickets it can handle. I appreciate the simple system built in for us to review Lyro's responses and learning platform.
Thank you so much for sharing your experience! We’re thrilled to hear that Tidio — and especially Lyro — has been such a big part of your Customer Support growth. It’s great to know that the automation and learning features are helping your team work faster while keeping your customers happy.
Aug. 13, 2025
Good app - let's you see all your conversations from different channels in one place. The AI suggested answers + Lyro are improving each month (but still need checking). Support team are really responsive and helpful if you have issues.
Thank you for your review! We greatly appreciate your continued efforts in reviewing Lyro suggestions, as they play a vital role in consistently improving your Lyro's Resolution Rate. Olek - Tidio
Aug. 12, 2025
Great app, tho it is a little bit expensive.
Thank you for your review!
Aug. 12, 2025
Its good, but actually more complicated with more features than I need. It requires a plan upgrade to get detailed info. on visitors, and to change the name of the Bot. but as far as stability and operation the program is stable and works as expected.
Thank you so much for your honest review! This is really appreciated by our team! Olek - Tidio
Aug. 12, 2025
Appen har allt som behövs för att få det att flyta på ordentligt. Saknar automatiseringar vad gäller att skicka automatiska svar om kunden inte svarat oss på ett par dagar. Men utöver det, super!
Hej! Tack så mycket! // Thank you!! <3
Aug. 12, 2025
Bien, des flows un peu difficiles à comprendre mais on finit par s'y faire.
Thank you for your review! Do not hesitate to reach out if you ever need any assistance:)
Aug. 12, 2025
Love Tidio, Its very useful and we have all we need. We wish it was slightly cheaper as it is the most expensive app we have for our shopify store.
Thank you so much for your review!
Aug. 12, 2025
Amazing app! Great experience and love almost all our comms are streamlined into one platform.
Lovely, thank you so much for your review! Olek - Tidio
July 15, 2025
Thank you for the review! If you're willing to share your feedback on Tidio, please don't hesitate to reach out at [email protected].
Aug. 14, 2025
Couldnt live without Tidio. Some tech issues to iron out in regards to flow nodes working properly 100% of the time. Aside from that minor issue it does provide the basis for our onboarding systems and it performs well in our pre-launch beta testing.
We're sorry to hear about your experience. Be rest assured we will do our best to make things right. We reached out to you regarding the case, so we can sort it out together!
July 1, 2025
Very good so far, pricing becomes a challenge once you scale AI conversations and flows but it's a great tool.
Thank you for your feedback! It's great that you find the tool very useful. If you have any specific concerns or questions about pricing, feel free to let us know. We're here to help and ensure you get the most value out of our service!