Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#376
All reviews
Rating Breakdown
Review RSS Feed
Nov. 1, 2021
I think Tidio's a great app, its easy to use and very convenient as they've made it possible to connect Facebook messenger and Instagram direct to the app. Kate from the support team was quick to respond and was very helpful.
Thank you so much for such a kind review! We will make sure to pass it to Kate and let her know that she did a great job :)
Oct. 30, 2021
Great app! I wish it was a little cheaper for the smaller stores. I am using the communicator plan and it's been great being able to reach out to customers.
Thank you so much for the review! We really appreciate the 5 stars and are happy that Tidio is proving to be useful!
Oct. 28, 2021
The person on the chat was very helpful and patient and helped me figure out what the issue was. I would recommend chatbots
Thank you so much for the review! We really appreciate the 5 stars :)
Oct. 28, 2021
Well thought out app, good features and easy to use, great support! I'd love to see some more advanced settings, like limit a certain chat number per operator, choose how customer language is detected, ...
Thank you so much for your review and for the provided ideas! We are already working on some of them, so there is something to look forward to!
Oct. 28, 2021
Great costumer service, helped me with every question I had. They sent me links for everything I needed :)
Glad you enjoyed our support! And thank you so much for the great review
Oct. 28, 2021
Thank you very much for the patience of the staff, my tidio is not working properly, the staff is very patient to help me answer the question
Thank you so much for the perfect score! We always do our best to provide world-class customer support.
Oct. 27, 2021
Quick and helpful response my very first time contacting support. Great experience. Need 100 characters. Thanks!
Thank you so much for your kind review! We really appreciate it :)
Oct. 27, 2021
Nice application, with a good and reactive online support. Chabot runs very well with automations in order to catch customer email.
Thank you so much for your positive review and the perfect score! We really appreciate it :) Enjoy your Tidio!
Oct. 26, 2021
Really easy to use and has helped to cut down the number of phone calls that we get. Had a bit of a glitch in the system and Mike was very helpful.
Thank you so much for your kind words and the 5 stars! We will also make sure to let Mike know that he did a great job :)
Oct. 26, 2021
Great support, user-friendly and practical service. Easy to change branding, a premium service which you need to purchase, but overall very smooth to setup.
Thank you so much for your kind review! We are happy that you find our product easy to use and user friendly!
Oct. 24, 2021
I am using Tidio Chatbot in my shopify website and it is a very cool chat application. The thing I like most about Tidio is I can answer to chat messages from my customers through mobile app which is so convinient.
Thank you so much for the great review! We are glad that you also enjoy using our mobile app in order to answer queries wherever you go!
Oct. 20, 2021
this app is great well designed great communication with lots of feathers i rate it as excellent this app is great well designed great communication with lots of feathers i rate it as excellent
Thank you so much for your review and the 5 stars. We really appreciate it
Oct. 20, 2021
This app is very useful. Helped me get what I needed as a beginner. Thank you Tidio, won't have done it without you.
Thank you so much for your kind review! We always try our best to help our customers. Enjoy your Tidio!
Oct. 19, 2021
Tidio is super helpful for us as a small business to manage customer enquiries quickly and more efficient. Though I find setting up automated chat bots is a bit tricky, their customer service is fast and very helpful. They even gave me some more ideas on how to use it and how to better interact with customers! Thanks Tidio :)
Thank you so much for your review! We really appreciate your kind words and are happy to help :)
Oct. 18, 2021
It's a good app for now and customer support is very kind.You have different options and you also have a free plan which is good for new bussines.
Thank you so much for the perfect rating! We are really happy that you enjoy our features. Enjoy your Tidio!
Oct. 18, 2021
In my opinion, Tidio chat robot is very intelligent and easy to use. The chat is displayed in the background in real time with no error, which makes it a good experience.
We are very happy to hear that you find our product easy and enjoyable to use. Thank you for the review and enjoy your Tidio!
Oct. 18, 2021
Im really satisfied by the support, the only issue im facing is the IOS app which is working so slow.
Thank you for your feedback about our services and our app. We really appreciate the 5 stars! If you are experiencing any issues, you are always welcome to contact us at [email protected]
Oct. 15, 2021
The customer support is great. I spoke with Dominika and she was able to assist me with a number of questions I had.
Thank you so much for the review! We will inform Dominika that she did a great job :)
Oct. 15, 2021
There are plenty of settings and it's a bit of a hassle to program but the customer service is great and it gets the job done. Just a bit of a learning curve.
Thank you for the review!
Oct. 15, 2021
Jakub helped me when I had a problem. Very good app and assistance. Fast response when you have any doubt.
Thank you for the 5 stars, I will forward your kind words to Jakub :)