Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,100
chart
#154
All reviews
Review RSS Feed
Nov. 25, 2021
Great support team. Any ideas I have, I run them by the team and they're always there to help. The upgraded feature of being able to see what customers are typing, really gives us an advantage to answering customer questions faster. And fast support is what customers need.
Thank you so much for the review! We are always eager to help our customers, so never hesitate to contact us if you need anything :)
Nov. 24, 2021
Its been extremely great connecting with our guests on Tidio and also the customer support has been wonderful. Dominika went above and beyond to help me achieve my goal
Thank you so much for the perfect score and a great review! We will make sure to pass your kind words to Dominika :)
Nov. 22, 2021
Awesome app and amazing support team. They helped with everything I needed and gave perfect instructions and pictures on how to do it
Thank you for the perfect score! We are always happy to help and provide world-class support
Nov. 22, 2021
Great app that gives you a lot of insight into how to serve customers digitally. They have very fast, capable help agents on their live chat as well. Love being able to track customer's browsing history, initiate conversations, and integrate social media.
Thank you so much for the review! We are glad that you enjoy our features :)
Nov. 17, 2021
Nice app! The support team is awesome and responsive. Will upgrade my plan very soon. Thanks Tido. :D
Thank you so much for your support and a perfect review. Enjoy your Tidio!
Nov. 16, 2021
Easy to use, looks great, very customizable. Bots can be super customized with extreme ease. We've used a bunch of chat apps. Tidio is by far the best on the market.
Thank you so much for your kind review! We are glad that you enjoy the features
Nov. 12, 2021
The free plan should include unlimited chatbots as the description says, after a few months they are requiring 39$ monthly Fees to be able to get chatbots, I don't know why would you guys add this feature to the free plan when it is paid!!
On the free basic plan while we do offer unlimited chats, we offer 100 triggers of Chatbots per month, we have it listed on our pricing page which you can find here: https://www.tidio.com/pricing/ We added the feature to the free basic plan, to let our clients see the might of what Chatbots can do, and if they choose to do so, subscribe to get unlimited triggers. Please, feel free to reach me directly at [email protected] if you have any questions.
Feb. 10, 2025
very useful : i used since 3 years : very good Thank you arek
I 100% agree that Dominika is pretty great :) Thank you for the kind words!
Nov. 10, 2021
Great! Responsive customer support, but you don't need it very often, as everything works smoothly.
Thank you for the perfect score :)
Nov. 10, 2021
Quería una app para chat que no necesitara WhatsApp y esta me ha sorprendido por su calidad. Tiene muchísimas funcionalidades sorprendentes. El modo gratis está bien. Quizá, por poner un pero, diría que para tiendas con poco volumen como la mía, las funcionalidades extra por 39€ son un poco excesivas. No digo que no lo valgan, pero si fuera un poco más económico sí que las pagaría.
Thank you so much for your review! We will definitely take your feedback into account. We are also glad that even though you find our premium plan expensive, you still think it's worth the price!
Nov. 10, 2021
Great app - Amazed the possibilities it offers - to create your own chat bots. On top of that very helpful customer support - my go to app from now on for all Chats on shopify
Thank you so much for your amazing review! We will keep on improving to provide you with an even better product in the future.
Nov. 9, 2021
Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales
Thank you for your review! We really appreciate your feedback and we will try to do improve in the future
Nov. 9, 2021
Great app! Very easy to use, and friendly customer service> Definitely enjoy using this to connect with leads
Thank you so much for your kind review! We really appreciate the perfect score.
Nov. 9, 2021
I've used this app on many sites, very easy to set up and the customer support is on point! I recommend this app
Thank you so much for the kind review! We are really happy that you find our app easy to use.
Nov. 9, 2021
good cutomer service, I contact and they reply to me qucikly which is nice. Hope it brings sales to my website
Thank you so much for your kind review! We always do our best to provide world-class support
Nov. 4, 2021
Pretty amazing app! dozens of beautiful email templates, pretty awesome UI and desktop and mobile apps. Chatbots are pretty legit too. I only give it 4 stars because it doesn't have sms marketing, which would really make it perfect for us!
Thank you so much for your review and your feedback! We will make sure to pass this idea to our product team since it really sounds like something worth adding.
Nov. 4, 2021
Good app with nice customer support that helps out in a kind manner while being able to solve your problem
Thank you so much for your kind review! We always try our best to provide you with the best support possible :)
Nov. 2, 2021
I am happy with this app. It is easy to use, easy to understand. And help desk is really top notch :)
Thank you so much for the 5 stars! We are glad that you find Tidio easy to use and understand :)
Oct. 27, 2021
Quick and helpful response my very first time contacting support. Great experience. Need 100 characters. Thanks!
Thank you so much for your kind review! We really appreciate it :)
Oct. 26, 2021
Really easy to use and has helped to cut down the number of phone calls that we get. Had a bit of a glitch in the system and Mike was very helpful.
Thank you so much for your kind words and the 5 stars! We will also make sure to let Mike know that he did a great job :)