Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#376
All reviews
Rating Breakdown
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Oct. 15, 2021
great app for live chat service and customer care I give five star for the app and five star support
Thank you so much for the review! We really appreciate the kind words and the 5 stars
Oct. 15, 2021
Great app that really helps to convert! Everything is well integrated to the website. The support is amazing! Highly recommend!
Thank you so much for your amazing review! We really appreciate it :)
Aug. 1, 2023
I left 6 months ago because all the replies to mobiles were jumbled and went with shopify inbox. Now its gone i've had to come back but i have the same problem. No one can read my replies via mobile. Also I find alot of the replies go to peoples junk mail and they never see them. I think its better to reply in the app.
Thank you so much for the 5-stars! We always do our best to help our customers as soon as possible
Oct. 14, 2021
i used this app previously then i removed it thinking it was expensive BUT after trying other apps there is no Chatbot app on Shopify with thos qualities and pricing it is the best chatbot app to go for plus the customer support is instant and excellent they deservge a five star review
Thank you so much for that informative and kind review! It's good to have you back with us
Oct. 14, 2021
This app is so useful to connect with customer real time. Arek from customer service was extremely helpful when I had problem in the chat. He helped right away and solved my problem. Highly recommend this app!
Thank you for the 5 stars, I will forward your kind words to Arek :)
Oct. 13, 2021
It meets my requirements quite well! The support is really efficient, helpful and professional. Great app!
Thank you so much for the perfect review! We really appreciate it
Oct. 12, 2021
Using for a couple of days and it sure is a seamless experience. Jan help us setting up the right settings for our needs. Thank you guys!
Glad to hear that our app is not difficult for you! And thank you so much for your positive review and your kind words. We will make sure to pass them over to Jan. Cheers!
Oct. 12, 2021
This app is extremely useful and well made. It has multilingual built-in features and the bots are incredibly helpful for increasing sales and subscribers. The customer support was absolutely PERFECT. Jakub helped me with lots of difficult questions, he resolved all my problems immediately and showed me lots of interesting possibilities.
Thank you for the positive review and the 5 stars! We will also make sure to pass your kind words to Jakub :) Enjoy your Tidio!
Oct. 11, 2021
They always respond quickly and clearly when we ask some questions to the support center on the chat bot.
Thank you so much for the amazing review :)
Oct. 11, 2021
The app is intuitive and easy to learn. I can easily set up a few chat bots that displays on different pages. The mobile app that goes with it makes it easy to answer customer queries on the run. There seem to be more functions for me to discover, but it has been great so far.
Thank you so much for the amazing review! We are happy that you find our widget easy to use and learn. Enjoy your Tidio!
Oct. 8, 2021
The app and support have been wonderful, only complaint is I do find some glitches or confusion when dealing with other sources such as Facebook. But probably just user error, thus no need to take stars off.
Thank you so much for the review! We always try to help our customers when something is not working as intended or if there are troubles with getting an integration to work, so if you encounter any issues, please let me know at [email protected]
Oct. 6, 2021
Good app, very good support! It helps us with our business. Easy to set up different chatbot automations. Thanks a lot.
Thank you so much for your great review! We are glad that you enjoy using Tidio
Oct. 5, 2021
I love Tidio. I'm solo on customer support online, and using their tool allows me to handle customer requests from all my devices no matter where I am. I've set up a number of chatbots (premium feature) to handle FAQ and situations where customers just need a little extra guidance, but it's generally the same set of questions about pickups, wholesale or custom products. When there are a lot of customers shopping, this takes the pressure off an lets me focus on the ones who need specific help making their purchase. Being able to see what pages customers have visited and see their questions as they type them (both premium features that are worth it), make providing support much faster and easier. I'm also really happy with the level of support Tidio's team provides. They've been very responsive and helpful.
Thank you so much for such a thoughtful review! We really appreciate all the kind words and praises and are happy that you enjoy our features. Just to clarify, the chatbots are not a premium feature in itself, but their usage limitation is expandable only with a premium plan.
Oct. 5, 2021
Easy to use and it does help to some sales on the backend with the chat bots. The support team is amazing and responds really fast. If you're looking for chatbot automation, look no further!
We really appreciate your kind words :) And thank you for the 5-star review!
Oct. 5, 2021
The best and only chat i will use on all of my sites and clients! The chat bots are an absolute game changer IF YOU PUT IN THE WORK TO SET THEM UP WELL, THEY ARE THE MOST VALUABLE ASSET
Thank you so much for such a great review! We agree that putting in extra work will definitely improve the store and the final effect.
Oct. 4, 2021
Really impressed with the amount of engagement from customers. Much better than a pop up for collecting email addresses and giving out discount codes.
Thank you for the 5 stars! We are happy that you find our product useful.
Oct. 4, 2021
An reactive and processionnal team ! I use this application not so long time but evething is ok for me. You can go !
Thank you so much for your positive review and a high rating! We really appreciate it
Oct. 1, 2021
Utilicé esta app y me ha funcionado de maravillas, solucionó el problema con carritos abandonados a demás de que ha sido muy útil para lograr ventas en mi tienda online. El servicio al cliente por chat super efectivo
Thank you so much for your review! We are also glad that you enjoy our "abandoned cart" feature.
Sept. 30, 2021
It's been good in generating upsell and abandoned carts! Awesome quick response from customer service reps. Highly recommend.
Thanks a lot for the review! We really appreciate the kind words :)
Sept. 30, 2021
I believe I use this app more than any other. It is very easy to use and if there is a problem they have been quick to respond.
Thank you so much for the kind words and the great review!