Tidio ‑ Live Chat & AI Chatbot

Oct. 19, 2021

Tidio is super helpful for us as a small business to manage customer enquiries quickly and more efficient. Though I find setting up automated chat bots is a bit tricky, their customer service is fast and very helpful. They even gave me some more ideas on how to use it and how to better interact with customers! Thanks Tidio :)

Oct. 15, 2021

great app for live chat service and customer care I give five star for the app and five star support

Oct. 15, 2021

Great app that really helps to convert! Everything is well integrated to the website. The support is amazing! Highly recommend!

Aug. 1, 2023

I left 6 months ago because all the replies to mobiles were jumbled and went with shopify inbox. Now its gone i've had to come back but i have the same problem. No one can read my replies via mobile. Also I find alot of the replies go to peoples junk mail and they never see them. I think its better to reply in the app.

Oct. 14, 2021

This app is so useful to connect with customer real time. Arek from customer service was extremely helpful when I had problem in the chat. He helped right away and solved my problem. Highly recommend this app!

Oct. 12, 2021

Using for a couple of days and it sure is a seamless experience. Jan help us setting up the right settings for our needs. Thank you guys!

Oct. 12, 2021

This app is extremely useful and well made. It has multilingual built-in features and the bots are incredibly helpful for increasing sales and subscribers. The customer support was absolutely PERFECT. Jakub helped me with lots of difficult questions, he resolved all my problems immediately and showed me lots of interesting possibilities.

Oct. 11, 2021

They always respond quickly and clearly when we ask some questions to the support center on the chat bot.

Oct. 6, 2021

Good app, very good support! It helps us with our business. Easy to set up different chatbot automations. Thanks a lot.

Oct. 5, 2021

I love Tidio. I'm solo on customer support online, and using their tool allows me to handle customer requests from all my devices no matter where I am. I've set up a number of chatbots (premium feature) to handle FAQ and situations where customers just need a little extra guidance, but it's generally the same set of questions about pickups, wholesale or custom products. When there are a lot of customers shopping, this takes the pressure off an lets me focus on the ones who need specific help making their purchase. Being able to see what pages customers have visited and see their questions as they type them (both premium features that are worth it), make providing support much faster and easier. I'm also really happy with the level of support Tidio's team provides. They've been very responsive and helpful.

Oct. 5, 2021

The best and only chat i will use on all of my sites and clients! The chat bots are an absolute game changer IF YOU PUT IN THE WORK TO SET THEM UP WELL, THEY ARE THE MOST VALUABLE ASSET

Oct. 4, 2021

Really impressed with the amount of engagement from customers. Much better than a pop up for collecting email addresses and giving out discount codes.

Oct. 1, 2021

Utilicé esta app y me ha funcionado de maravillas, solucionó el problema con carritos abandonados a demás de que ha sido muy útil para lograr ventas en mi tienda online. El servicio al cliente por chat super efectivo

Sept. 30, 2021

It's been good in generating upsell and abandoned carts! Awesome quick response from customer service reps. Highly recommend.

Sept. 29, 2021

Excellent app, works fantastically even if your business is small and only uses the free plan. Still feature-rich, and reasonable rates for increasing your plan for more services. Also prompt and friendly customer support! Definitely one of the best value and user friendly apps we use.

Sept. 28, 2021

Hands down the best support ever. The easiest app to download and set up and I appreciated the fact they offer a free version which is sweet and nice for small business who just started. I recommend this app to anyone who wants 5 star service, and an easy use app.

Sept. 28, 2021

So far, great. Saved me a huge order when Shopify stalled an order. Shopify could not see the order but I could see what was in their cart with Tidio. The shopper had been ordering for 3 hours!

Sept. 29, 2021

The support staff is ready and willing to help with all your concerns. And I have seen this application in action on a couple of other shopify stores out there and it’s looks professional and good. They also offer flexibility in terms of plans and pricing. The only issue for me was that the application appeared to have a glitch but it turns out I just needed to clear the browser. Support explained it to me, thanks.

Sept. 22, 2021

We love the app! We're using the free version and everything we need is possible. One of the few apps with live chat and they really do respond immediately. Support is very kind and helpful.

Sept. 21, 2021

Wow! this app is incredible. Very will built, comprehensive and easy. The support is immediate and they resolve technical issues very quickly. High Recommend!