Tidio ‑ Live Chat & AI Chatbot

Great app. Easy to use. We tried 2 other leading apps and they were too complex and difficult to use. Also the support staff have been excellent to deal with.

Simple the best chat app around. Especially for Shopify users. Easy install, great usage. Great support that is always reachable. Love this app and the functionalities of it. Highly recommended for every store that wants to do just that much more for their customers! :)

We've only had but a month. So far set up has been simple. We like that the chat disappears when we are not available. The AI component seems like it will be extremely helpful. When we did have to troubleshoot an issue, support quickly responded and solved the issue.

Great app! I am still learning how to use it properly but the support team is always willing to help!

The app is pretty darn awesome but the customer support to help non techy people like me is second to none. Thanks so much team Tidio!

It's a great app to communicate with our customers live, fast and easy. The support system is also great.

I used Tidio chat two years ago and have come back again. It is now my go-to chat app for my customers on Shopify.

Great little addition to our business. Very easy to setup. The customer support is pretty awesome. Easy to use interface and setup. No complaints over here,

After integrating the Tidio live chat app on my Shopify website and utilizing it for over a month, I came to realize some significant issues. The real-time data reporting proves to be inaccurate, leading to mishandling of the bots. Notably, there's a charge for exceeding the standard bot limit, which further compounds the problem. The glitches in the real-time section display users as online who were active days ago, and current online users are not accurately represented. I've invested considerable time and effort trying to resolve these issues, only to find that the data discrepancies could potentially lead to substantial costs due to bot misuse. It's perplexing that despite numerous reviews, a significant percentage of users seem to be facing these problems, particularly those who are seriously invested in their business. While the customer support is decent, their responsiveness over weekends is lacking, and I'm yet to receive any follow-up on my request made last Thursday. Given these flaws and cost concerns, I'm hesitant to recommend Tidio. There are numerous other live chat apps available, many of which offer similar functionality at a more affordable price point. Exploring alternatives might be a wiser choice.

most valuable tool we use at the company! Tidio has saved us significant time in customer communications

great app and way easier to use than other ones I have tried, so I'm sticking with Tidio. Great support team too

Application incroyable bien ! Parfait pour la communication avec les clients et mettre en place des séquences de messages automatique, en plus la fonction IA est présente dessus je recommande à 100% cette app !

The customer service team was very professional and patient and dealt with the issue in a timely manner

EDIT: The guys at Tidio have kindly help put in place a block for all the countries that have been spamming. This has worked a charm. Installed the app and has been working absolutely fine - no complaints at all. Unfortunately, within minutes, i was being spammed by countless dodgy marketers (90% from Nigeria) and there was no way for me to stop or block the country from messaging me. I was constantly having to "ban" each user, which became tedious and a huge waste of my time. I chatted to the support staff at Tidio and they told me they had no plans in place to prevent this kind of spam. This has, in turn, made an incredibly good app unusable for me. Hopefully the dev team will look into a way to stop this kind of spam so that we can use the app as it should be.

Awesome app! works great for me and has many features that help me with customer support. Will definitely be the 1st app that I recommend for chatting on websites

I just started using the plugin, but it has been great so far!

Good app & support. I recommend for improving conversions on my site putnams.co.uk

Very speedy communication and was always available to help with any questions. They also provided picture instructions that made it easy to follow along.

I would not recommend this app solely due to the fact they count pretty much any visitor as an active chatbot. I have a monthly limit of 100 and so far I have had 27 people "engage" the chatbot when I know for a fact that I've had1 person engage the chatbot this month. I would also like to point out that the chatbot did not engage that person and they ended up leaving without getting the answer they needed. Poor design and I recommend people stay away or use at your own risk. The reason I gave this review two stars instead of one is because when I talk to customer service, they are friendly, helpful and knowledgeable. I'll also point out that I have seen some reviews say they have had sales increase because of this app, I have not and don't think this will increase my sales at all.

very good app. The customer support is also great. You may try this. It is easy working with shopify