Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,139
chart
#124
All reviews
Review RSS Feed
Dec. 15, 2021
I was looking for an app that offers a notification when customer are online and this app offers it! sooo happy ! :)
Thanks a lot for the 5 stars! We are happy that you enjoy the features we provide!
Dec. 14, 2021
Great feature on my website. Allows me to answer questions and direct customers to products in real time.
Thank you so much for your review! We are glad that you find our app useful and helpful!
Dec. 13, 2021
It has great support, easy to use with integration, Customer support solved my problem in minutes !!
Thank you so much for your kind review! We really appreciate the 5 stars and are always ready to help
Dec. 10, 2021
I am new to the app and just getting started. Mike at customer service was that best! Thanks a million for this great product and customer service! Can't wait to get started using it and see my business grow.
Thanks a lot for your great review! We will let Mike know that he did an amazing job :)
Dec. 3, 2021
This app has been extremely easy to use, not only for myself but my customers. I love the option to be able to use it on the computer as well as through the app. That makes it very easily accessible in the office or on the go. There have been a couple of times I had questions about a unique situation, and the customer service reps were VERY helpful. I highly recommend Tidio!
It is always a pleasure to help! Thank you for the great review and the 5 stars :)
Dec. 3, 2021
Enkel att använda och kanonsupport! De svarade väldigt snabbt sedan löste vi mitt problem snabbt och enkelt :-)
Thank you so much for the positive review and the 5 stars! We really appreciate your kind words
Dec. 3, 2021
einfache Einbindung & Handhabung optimal für unsere Bedürfnisse Preis/Leistung top kann man nur empfehlen (Erfahrung nach 1,5 Wochen im Test)
Thank you for the 5 stars and such an informative review! Hopefully, your enjoyment will only grow in the future
Dec. 3, 2021
Amazing app. Great costumer service and the chatbots are just increddibile. HIghly recommencded to use them and not only the chat.
Thank you so much for such a great review! Great support and useful features are what we are known for :)
Nov. 29, 2021
I love Tidio. It's simple, it works, Great Customer Support. It also forwards to my email platform when I'm not available. Highly recommended.
Using app
27 days
Total reviews
2
Average rating
5.0
Thank you so much for your kind review! We really appreciate it
Nov. 29, 2021
Amazing customer service. Ian is very helpful in advising me about how to change the email address for my account.
Thank you so much for taking your time and reviewing our product! We will make sure to let Ian know that he did a great job :)
Nov. 25, 2021
Great app for online customer chat! Super easy to use and they even have a mobile app. Also really efficient customer support. Must recommend for any shopify store.
Thank you so much for such a positive review! We are glad that you find our app easy to use
Nov. 25, 2021
Great support team. Any ideas I have, I run them by the team and they're always there to help. The upgraded feature of being able to see what customers are typing, really gives us an advantage to answering customer questions faster. And fast support is what customers need.
Thank you so much for the review! We are always eager to help our customers, so never hesitate to contact us if you need anything :)
Nov. 24, 2021
Its been extremely great connecting with our guests on Tidio and also the customer support has been wonderful. Dominika went above and beyond to help me achieve my goal
Thank you so much for the perfect score and a great review! We will make sure to pass your kind words to Dominika :)
Nov. 22, 2021
Awesome app and amazing support team. They helped with everything I needed and gave perfect instructions and pictures on how to do it
Thank you for the perfect score! We are always happy to help and provide world-class support
Nov. 22, 2021
Great app that gives you a lot of insight into how to serve customers digitally. They have very fast, capable help agents on their live chat as well. Love being able to track customer's browsing history, initiate conversations, and integrate social media.
Thank you so much for the review! We are glad that you enjoy our features :)
Nov. 16, 2021
Easy to use, looks great, very customizable. Bots can be super customized with extreme ease. We've used a bunch of chat apps. Tidio is by far the best on the market.
Thank you so much for your kind review! We are glad that you enjoy the features
Nov. 12, 2021
The free plan should include unlimited chatbots as the description says, after a few months they are requiring 39$ monthly Fees to be able to get chatbots, I don't know why would you guys add this feature to the free plan when it is paid!!
On the free basic plan while we do offer unlimited chats, we offer 100 triggers of Chatbots per month, we have it listed on our pricing page which you can find here: https://www.tidio.com/pricing/ We added the feature to the free basic plan, to let our clients see the might of what Chatbots can do, and if they choose to do so, subscribe to get unlimited triggers. Please, feel free to reach me directly at [email protected] if you have any questions.
Nov. 10, 2021
Great! Responsive customer support, but you don't need it very often, as everything works smoothly.
Thank you for the perfect score :)
Nov. 10, 2021
Quería una app para chat que no necesitara WhatsApp y esta me ha sorprendido por su calidad. Tiene muchísimas funcionalidades sorprendentes. El modo gratis está bien. Quizá, por poner un pero, diría que para tiendas con poco volumen como la mía, las funcionalidades extra por 39€ son un poco excesivas. No digo que no lo valgan, pero si fuera un poco más económico sí que las pagaría.
Thank you so much for your review! We will definitely take your feedback into account. We are also glad that even though you find our premium plan expensive, you still think it's worth the price!
Nov. 10, 2021
Great app - Amazed the possibilities it offers - to create your own chat bots. On top of that very helpful customer support - my go to app from now on for all Chats on shopify
Thank you so much for your amazing review! We will keep on improving to provide you with an even better product in the future.