Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#376
All reviews
Rating Breakdown
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Sept. 30, 2021
We've been testing the app for a couple of weeks and got some many questions coming through that helped us drive orders. Now testing the bots. Also worth saying, Tidio customer service is amazing too. Definitely worth a trying for your business
We really appreciate your kind words and the 5-star rating! We are always trying our best in order to provide world-class service :)
Sept. 29, 2021
Excellent app, works fantastically even if your business is small and only uses the free plan. Still feature-rich, and reasonable rates for increasing your plan for more services. Also prompt and friendly customer support! Definitely one of the best value and user friendly apps we use.
Thank you so much for your kind words and the perfect score! Enjoy using your Tidio :)
Sept. 29, 2021
very good . customer service is amazing. had issues with my third party theme. they re coded it for me. amazing.
Thank you so much for the perfect review! We always do our best to help however we can :)
Sept. 28, 2021
Hands down the best support ever. The easiest app to download and set up and I appreciated the fact they offer a free version which is sweet and nice for small business who just started. I recommend this app to anyone who wants 5 star service, and an easy use app.
Thank you so much for your kind words! We know how hard it is to start a business, so helping with that is one of our priorities. Enjoy your Tidio!
Sept. 28, 2021
So far, great. Saved me a huge order when Shopify stalled an order. Shopify could not see the order but I could see what was in their cart with Tidio. The shopper had been ordering for 3 hours!
It is always great to see our app really helping our clients! Here's to many more saved deals :)
Sept. 28, 2021
GREAT APP, GREAT SUPPORTER, BEST CHOICE ABOUT LIVE CHAT & CHATBOTS This app is simple, beautiful and accurate. The fee is also cheap. I recommend this to you.
Thank you so much for the kind review! We are really glad that you find Tidio so useful and worth its price :)
Sept. 29, 2021
The support staff is ready and willing to help with all your concerns. And I have seen this application in action on a couple of other shopify stores out there and it’s looks professional and good. They also offer flexibility in terms of plans and pricing. The only issue for me was that the application appeared to have a glitch but it turns out I just needed to clear the browser. Support explained it to me, thanks.
Hi there! Thank you for your honest review! I'm really sad to see that you are not fully satisfied with our app. Sometimes the old settings appear because your browser saves the old settings to make your website load faster (browser cache). I'm sure your customers saw the updated version. I'm also sure that we can work out all the little setup hiccups together to make the widget more quiet and subtle. We'll reach out to you via email. Adam - Tidio
Sept. 22, 2021
Great app and very efficient customer service! The guy was very patient and helped me to install the application on my store.
Thanks a lot for the review! It is always a pleasure to help with the product :)
Sept. 22, 2021
We love the app! We're using the free version and everything we need is possible. One of the few apps with live chat and they really do respond immediately. Support is very kind and helpful.
Thank you so much for the 5-star review! We are glad that you enjoy the features
Sept. 21, 2021
Wow! this app is incredible. Very will built, comprehensive and easy. The support is immediate and they resolve technical issues very quickly. High Recommend!
Thank you so much for the amazing review! We always strive to provide the best customer support possible :)
Sept. 20, 2021
I love this app. it's convenient and help to improve your conversion rate, and also, the exceptionally good service from Jakub.
Thank you so much for your kind review! We will make sure to pass it to Jakub :) Cheers!
Sept. 20, 2021
I made extra 500 usd with tdio this week. Thank you for the amazing app. I will be using for a long time
It's great that you were able to profit from Tidio so quickly! We all hope that it is just a beginning and there are more sales coming :)
Sept. 20, 2021
It is a great app but I had canceled the recurring charge from their tido live chat on September 8th 2021. On September 19th they charged me anyway for a service I had canceled. I would like for someone to reach out to me and refund my money please and thank you.
Thank you so much for the review! Please get in touch with me directly at [email protected] so we can discuss the possible refund options for you. :)
Sept. 18, 2021
totally necessary..ran without bots for 15 days and our sales tanked..bots are more important than operators.GO GO SKYNET!!
Thank you for the perfect rating!
Sept. 17, 2021
Simple display. Easy to use. Easy to set up. Good and quick answer. Consider to upgrade in the future!
This is exactly what we were going for creating Tidio. Thank you for the review :)
Sept. 15, 2021
Tidio has a lot features, almost a dizzying amount, but for us, it is not always user friendly to figure out how to use them all. The naming of the features can be confusing and similar features are found in different places. But if you have the patience to really dig in, you will likely find most of the features you would want. On-line chat is very helpful, but again, requires patience to fully understand, as they are well-steeped in the software and you are not..so what seems simple to them may not be so to you! We use our chat app mostly for direct, live chat with site visitors, so cannot really comment on all the auto-responding bots. But works reliably well for live chats. The one feature I WISH they had was to include a "please leave email" field within their bots, so if a visitor needs to leave before you can get to them or get back to them, it is clear and simple that they must leave an email so you can get back to them. This message must be manually entered by you, which makes it a bit harder/less obvious for the visitor, which means they might leave without leaving their email, and could be gone forever!
Thank you so much for the feedback and ideas on how we can improve! We appreciate them very much.
Sept. 15, 2021
works well allows me to communicate with customers....................................................................................................................
Thanks a lot for the review! We are glad that Tidio is working out for you
Sept. 13, 2021
excellent service. The customer service is also friendly. I hope they will implement the suggestions as soon as possible.
Thank you so much for the stars and kind words :)
Sept. 12, 2021
Great must have app on your e-commerce store! I've had it for a couple of years now and is very effective!
Thank you so much for the perfect score :)
Sept. 15, 2021
excellent support, great app, have mobile app, stuff, this nice work. But app not working with VPN service.
Thank you so much for your review! We will make sure to work on our app so it is possible to use it with VPN services too. Thanks for the feedback! We really appreciate it