Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,139
chart
#124
All reviews
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Nov. 9, 2021
Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales
Thank you for your review! We really appreciate your feedback and we will try to do improve in the future
Nov. 9, 2021
Great app! Very easy to use, and friendly customer service> Definitely enjoy using this to connect with leads
Thank you so much for your kind review! We really appreciate the perfect score.
Nov. 9, 2021
I've used this app on many sites, very easy to set up and the customer support is on point! I recommend this app
Thank you so much for the kind review! We are really happy that you find our app easy to use.
Nov. 9, 2021
good cutomer service, I contact and they reply to me qucikly which is nice. Hope it brings sales to my website
Thank you so much for your kind review! We always do our best to provide world-class support
Nov. 4, 2021
Pretty amazing app! dozens of beautiful email templates, pretty awesome UI and desktop and mobile apps. Chatbots are pretty legit too. I only give it 4 stars because it doesn't have sms marketing, which would really make it perfect for us!
Thank you so much for your review and your feedback! We will make sure to pass this idea to our product team since it really sounds like something worth adding.
Nov. 4, 2021
Good app with nice customer support that helps out in a kind manner while being able to solve your problem
Thank you so much for your kind review! We always try our best to provide you with the best support possible :)
Nov. 2, 2021
I am happy with this app. It is easy to use, easy to understand. And help desk is really top notch :)
Thank you so much for the 5 stars! We are glad that you find Tidio easy to use and understand :)
Oct. 27, 2021
Quick and helpful response my very first time contacting support. Great experience. Need 100 characters. Thanks!
Thank you so much for your kind review! We really appreciate it :)
Oct. 26, 2021
Really easy to use and has helped to cut down the number of phone calls that we get. Had a bit of a glitch in the system and Mike was very helpful.
Thank you so much for your kind words and the 5 stars! We will also make sure to let Mike know that he did a great job :)
Oct. 19, 2021
Tidio is super helpful for us as a small business to manage customer enquiries quickly and more efficient. Though I find setting up automated chat bots is a bit tricky, their customer service is fast and very helpful. They even gave me some more ideas on how to use it and how to better interact with customers! Thanks Tidio :)
Thank you so much for your review! We really appreciate your kind words and are happy to help :)
Oct. 18, 2021
Im really satisfied by the support, the only issue im facing is the IOS app which is working so slow.
Thank you for your feedback about our services and our app. We really appreciate the 5 stars! If you are experiencing any issues, you are always welcome to contact us at [email protected]
Oct. 15, 2021
great app for live chat service and customer care I give five star for the app and five star support
Thank you so much for the review! We really appreciate the kind words and the 5 stars
Oct. 15, 2021
Great app that really helps to convert! Everything is well integrated to the website. The support is amazing! Highly recommend!
Thank you so much for your amazing review! We really appreciate it :)
Aug. 1, 2023
I left 6 months ago because all the replies to mobiles were jumbled and went with shopify inbox. Now its gone i've had to come back but i have the same problem. No one can read my replies via mobile. Also I find alot of the replies go to peoples junk mail and they never see them. I think its better to reply in the app.
Thank you so much for the 5-stars! We always do our best to help our customers as soon as possible
Oct. 14, 2021
This app is so useful to connect with customer real time. Arek from customer service was extremely helpful when I had problem in the chat. He helped right away and solved my problem. Highly recommend this app!
Thank you for the 5 stars, I will forward your kind words to Arek :)
Oct. 12, 2021
Using for a couple of days and it sure is a seamless experience. Jan help us setting up the right settings for our needs. Thank you guys!
Glad to hear that our app is not difficult for you! And thank you so much for your positive review and your kind words. We will make sure to pass them over to Jan. Cheers!
Oct. 12, 2021
This app is extremely useful and well made. It has multilingual built-in features and the bots are incredibly helpful for increasing sales and subscribers. The customer support was absolutely PERFECT. Jakub helped me with lots of difficult questions, he resolved all my problems immediately and showed me lots of interesting possibilities.
Thank you for the positive review and the 5 stars! We will also make sure to pass your kind words to Jakub :) Enjoy your Tidio!
Oct. 6, 2021
Good app, very good support! It helps us with our business. Easy to set up different chatbot automations. Thanks a lot.
Thank you so much for your great review! We are glad that you enjoy using Tidio
Oct. 5, 2021
I love Tidio. I'm solo on customer support online, and using their tool allows me to handle customer requests from all my devices no matter where I am. I've set up a number of chatbots (premium feature) to handle FAQ and situations where customers just need a little extra guidance, but it's generally the same set of questions about pickups, wholesale or custom products. When there are a lot of customers shopping, this takes the pressure off an lets me focus on the ones who need specific help making their purchase. Being able to see what pages customers have visited and see their questions as they type them (both premium features that are worth it), make providing support much faster and easier. I'm also really happy with the level of support Tidio's team provides. They've been very responsive and helpful.
Thank you so much for such a thoughtful review! We really appreciate all the kind words and praises and are happy that you enjoy our features. Just to clarify, the chatbots are not a premium feature in itself, but their usage limitation is expandable only with a premium plan.
Oct. 5, 2021
The best and only chat i will use on all of my sites and clients! The chat bots are an absolute game changer IF YOU PUT IN THE WORK TO SET THEM UP WELL, THEY ARE THE MOST VALUABLE ASSET
Thank you so much for such a great review! We agree that putting in extra work will definitely improve the store and the final effect.