Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,100
chart
#154
All reviews
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Aug. 24, 2021
This app is great! Reasonable pricing with amazing pre-made chatbots template. Great Customer Support.
Glad to hear that you enjoy our product! Thanks for the review :)
Aug. 24, 2021
Tidio chat is the most affordable & flexible chat program for a small business. Before using this, we tried Zendesk and found its functions too segmented and adds unnecessary barriers to the workflow, i.e. "Chat" and "Bot" is two completely separate functions which you needed to pay siginificantly more for in Zendesk. Now, we only use Zendesk for email tickets and Tidio for chat. This seems to be the best solution for us for now.
Thank you for the amazing review, we really appreciate it! Enjoy your Tidio
Aug. 24, 2021
This app has really helped us increase our conversions. Highly recommend. Visit Elixirshots.com if you want to check out our automation with Tidio
Thank you for the 5-stars! We are happy to hear that Tidio is already proving to be useful in your business :)
Aug. 24, 2021
Fantastic app. Adds a lot of value for your customer service + Their support staff is quick and really helpful!
We really appreciate your review! Thanks a lot for the kind words :) Feel free to always reach out for help
Aug. 23, 2021
it's more convenient than FB messenger, I think. And the customer service is there every time!!!!!!!
Thank you for the 5-star review! We are happy that you feel like you can always count on us :)
Aug. 23, 2021
Love Tidio, we've been using it for a few years now, great customer support, great features, great price. 100% recommend.
Thank you so much for your kind words and a 5-star review :) Enjoy your Tidio!
Aug. 13, 2021
amazing team very reactive which is always appreciated when you start using an app. Thanks a lot to Maciek for his help
Thank you so much for such a positive review! We will make sure to let Maciek know about this :)
Aug. 12, 2021
The app is user-friendly and easy to integrate. allows to stay connected with visitors, and answer questions which can help with conversion rates. plus amazing customer support. Ian and Jakub have been super helpful with setup. highly recommend!
Thank you for the review! I will be happy to forward your kind words to Jakub :)
Aug. 11, 2021
It's a really good app, it's help me a lot to understand my customers and the team is really good and efficient !
We appreciate the review! :)
Aug. 6, 2021
We are still experimenting with how to best use Tidio, but it is already encouraging sales and makes answering customer questions a snap.
Thank you very much for the review :)
Aug. 5, 2021
simply the best chat app you can ever have with all needed feature, customer support is amazing and very helpful, thanks a lot for adding value to my store
We are really happy that we can be a part of your store! :)
Aug. 3, 2021
The customer service replies to me instantly and solves my problem. Which helps me still be able to reply to my customer. what can I say? Awesome people, Awesome APP! Love it!
You are awesome! Thank you so much for the review :)
Aug. 3, 2021
We are having great susses with the live chat on our website. Very happy with this app and the support.
We are happy to be a part of your business. Thank you for the five stars :)
July 30, 2021
Great app and friendly customer service. Cannot wait to implement this within my website. It's got great chatbot features that will prove to be useful.
Glad we can be of assistance to you. We're for you, in case you may have any questions :)
July 30, 2021
So easy to use and great service overall! Love the product and ability to customize the widget and settings.
Thank you for the kind review :)
July 29, 2021
Tidio is just awesome, their chatbot features are great for ecom companies - can't say enough good :)
Thank you so much for the 5 stars :)
July 26, 2021
Tidio is a very great APP. The service attitude is so good and professional. Really highly recommended.
Thank you so much, we are happy to be a part of your business :)
July 26, 2021
Tidio is a great free chat app, but once you want some extra features, the extra charges per service are ridiculously insane. The basic chat is free but let's say you want the chat to have some chatbots to reply for you. That will cost you $18 per 1000 chat pop-ups. If you have a fairly serious store, 1000 sessions are 1-3 days and your chatbots stop working. I mind you that the mini pop-up cost ZERO operational costs and $18 per 1000 is an insane price to pay. You have a few "bulk" discounts but even at $45 per 5000 is not cost-effective because of some other free and paid apps in there. The default setting will make you spend those really quick and now you have to pay more. Joke. The communicator package is a complete rip-off. It will tell you numbers of "actual users" but check any basic tracking app and their numbers are wrong. it says 16 visitors but Shopify, google analytics and Clickmagic only identify 2. So you are basically messaging nonexisting users for $18/m. obviously, support was adamant to prove that there are 16 people but was not able to provide any active user IP to double-check. Another thing is the tricky billing system, you add something but once you try to make some changes, the features stop working and you already paid for them. If you would like to get a refund you will need to work with Shopify support to resolve your tidio billing issues because their support team can't really help you. A final note on the support team, they can't help you. The only thing they can do is deal with some minor issues or how to use the different features that you have to pay big $$$ to use. I have reached out to them a few times and they always send me to deal with someone somewhere else. Which in most cases should probably be resolved by tidio support. I have tried to reactivate a chatbot feature that I paid for and was stopped because of their tricky billing system. Support told me to go and figure it out with shopify. Terrible. For the support team, if you actually try to solve the problem rather than pushing that tidio is never wrong, maybe then you will actually be helpful.
Hi, I'm so sorry to see your review. Especially that a few of my colleagues really tried their best to help. I'll reach out via email to hear more from you and hopefully find a solution that will satisfy you. Olek - Head of Customer Experience.
July 17, 2021
Quite simply the best live chat app you can use! having a dedicated iOS app is the killer feature! never miss a chat again!
Thank you so much for the 5 stars! :)
July 16, 2021
Easy to install, easy to configure, easy for support team to respond to questions. Pre built automations with options to add more as we grow, helped us get started quickly.
Thank you so much for the kind words! :)