Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#376
All reviews
Rating Breakdown
Review RSS Feed
Sept. 10, 2021
Works very well 24/7 with no issues at all in nearly a year of usage. High recommendation for Tidio.
Thank you so much for your kind review! Glad to have you for almost a year :) Here's to another one!
Sept. 8, 2021
Great app... great ROI. Great service! This is one of our faves. We use it for special promotions and customer interactions.
Using app
12 months
Total reviews
1
Average rating
5.0
We are glad to be a part of your business. Thank you for the review :)
Sept. 8, 2021
Great app! Amazing support. This app gives a lot of value at amazing prices. I am really happy with it so far. Thanks!
Thank you so much! We are always there in case you have any questions :)
Sept. 8, 2021
The app is great - extremely user-friendly and easy to set up. Plus it has been a very useful tool in generating leads!
Thank you so much for the review! I'm glad that you can keep enjoying our product
Sept. 7, 2021
Excellent app. Very helpful and very easy to use . Very very happy with this application. I recommend it
Thanks a lot for the review and for the recommendation! We are very grateful :)
Sept. 7, 2021
So nice, you guys are so patient and your app is so great! Although we were in different place and time zone, the representative replied me in no time, and his advice was so helpful. Keep on good working!
Thank you so much for your kind review! We always try to provide the world-class customer support :)
Sept. 6, 2021
First, I love this app! As important, their Customer Service was excellent and very detailed and patient to explain my questions (Thanks Jan!).
Jan here, it was a pleasure. :) If you have any questions we are always happy to help!
Sept. 6, 2021
Tidio works just great, it was recommended by a friend and it has honestly been the the best for my startup. Great tools and configuration options for bots, messages, client lists, etc. Also the interface is super fast for potential customers unlike others around. 100% recommended!
Thank you for the kind words and recommendation :)
Sept. 6, 2021
Talking to customers have never been this easy :) thank you Tidio team. And what great service too. :)
We are always happy to help. Thank you for the review :)
Sept. 6, 2021
I had an issue getting the Live Chat and Chatbots to work on my site. I used Tidio's live chat and spoke with a senior developer. He was super knowledgable and spent the time walking me through how to solve the issue. Once I had completed the steps, he tested it all for me and it worked great. He even replenished the bots used in the testing process :) Highly recommend for their support. I will now get on with using the app.
Thank you so much for your great review and the 5 stars :) We will make sure to compliment the person who helped you!
Sept. 2, 2021
this app works great and I definitely recommend installing it! doesn't slow down the website at all!
Thank you so much for the review and for your recommendation!
Sept. 2, 2021
Can collect customer information very well, but every part is separate and needs to be paid separately
Thank you for the review! We appreciate your feedback.
Sept. 2, 2021
You should choose Tidio Live chat always! I successfully bought and accessed their $39 plan as promised. I know you may probably encounter a pricing issue, like $559 per month for unlimited live chat usage. This is just a glitch within their billing system. Totally solvable. Chat to them via the live chat on their website: tidio.com. Someone will walk you through to solve the billing problem. Overall, my experience with tidio is terrific. Recommend it to everyone.
Hi, we're utterly sorry to see your review. It seems like you've encountered a glitch within the billing system. We're in contact with our billing team now and will reach out to you immediately once we have more information.
Sept. 1, 2021
Excellent App and great support - we have been using tideo for a few years now and we love it ! - a great sales tool to live chat with a customer - it really helps to get the sale !
We are proud to be a part of your business! Thank you for the 5 stars :)
Sept. 1, 2021
This is a great app that provides a bunch of features for our store, we are very happy with it. Thanks!
Thank you for the 5 stars :)
Aug. 31, 2021
Looked at many apps to provide chat and site communication. All others took a lot of effort to actually configure to work properly. Tidio took a few minutes and all was set. get this app!
This is exactly what we were going for while creating Tidio! Thank you for the review :)
Aug. 31, 2021
GREAT CUSTOMER SERVICE, the issue I met has been resolved, they guided me to how to fix it step by step, highly recommend!
We really appreciate the review! It's nice to see our work being appreciated and useful :)
Aug. 30, 2021
日本語でやりとりをしても、不具合が出ません！ サポートにも日本語のままやりとりを送ってお返事をいただけます！（返事は英語でしたが… 管理画面が日本語になれば使いやすいので改善を待ってこれからも使用します！
レビューありがとうございます！管理パネルをさらに多くの言語に翻訳したいので、注意すべきことがあります:) Thank you so much for the review! We want to translate the admin panel to even more languages, so there is something to look out for :)
Aug. 30, 2021
this app is really great, the customer service is great they listen to their customer and provide the best advice, I'm very satisfied with this app so far no complains, I'm currently on the free plan and I will be upgrading to the premium plan soon.
Thanks a lot for the 5-stars! We always try to listen to our customers and provide them with world-class support service and a world-class product.
Aug. 30, 2021
it's an easy to use app, especially love the multilanguage function. Very efficient support, highly recommended.
Thank you so much for the review! Glad you enjoy our features :)