Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,100
chart
#154
All reviews
Review RSS Feed
June 16, 2021
The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as; *The ability to paste a screenshot without needing to save first. *Integration with Teams :) *Allow multiple facebook pages
Thank you so much for the feedback and suggestions! We appreciate both very much :)
June 16, 2021
We use this app for our online chat. It is great! Service and support are awesome. Definitely, the best live chat we have been tried.
Thank you so much for the kind words for the service and the team! :)
June 23, 2021
Kamil again, explained VERY WELL the most important aspects of the pro plan. I am still on the free plan, but I am more ready now to upgrade. He also explained the value of a Chat landing page.
Thank you so much! I will forward your kind words to Arek :)
June 11, 2021
I use this app on my store multiple times a day! Great functionality - you pay for what you want to use! Customer service is great - you can chat with a real person and get your questions answered quickly!
Thank you for the motivating and kind words! :)
June 11, 2021
It really works well and the technical service is fantastic and friendly. Thank you recommended for all business
Thank you for the review :)
June 10, 2021
Awesome! The support is top-notch and the user experience is friendly. Would definitely recommend it. Great experience with Tidio.
Thank you so much for the 5 stars! :)
May 22, 2021
UPDATE: The Tidio team was able to reach out to me after this review. There was a misstep in the communications. However, Oscar was made aware of the situation and responded with a top notch, professional solution. I'm leaving the first draft of this review (originally a 2 star) to let people know that Tidio will go out of their way to make things right for the customer. Thanks again, Oscar! First draft: We have had Tidio for close to two years, and it's done what it's supposed to do with no issues. However, now that there is an issue I reached out and they responded with a generic answer. I replied back (twice) with a more detailed response for the specific issue and after 7 days I still haven't heard back. The app did okay while it was functional and I didn't need any assistance. :\
I'm really sorry to see your review. I'm responsible for support in our team and I'll review what happened. We strive to offer exceptional support to everyone and I'll make sure you get it too! Olek
May 19, 2021
I liking knowing who is doing what on my site and the chats bots are easy and fun to use, not to mention super helpful without you having to lift a finger
Thank you so much for the kind words! :)
May 14, 2021
Esta app es increible! Muy completa y da un servicio perfecto para tu ecommerce. Los bots son una pasada!
Thank you so much for the 5 stars review! :)
May 10, 2021
BEWARE - Tidio code completely stuffed up our theme and cart. It caused a major malfunction. Their support is non existent. Do not use
Hi! I'm really sorry to see your review. We've replied to your email after a few hours. I'm not sure how we could've affected your theme and cart - but we are ready to check this for you together with our developers! :) Looking forward to your reply on email. Olek - Tidio
April 29, 2021
Awesome and very flexible app. Helped us improve conversion rates No messaging limitations like Facebook messenger
Thank you! We are really happy that Tidio continues to help your business :)
April 26, 2021
nice, works well, it allows me to start my work easily. hope it will be better in the future. ************
Thank you for the kind words, and if you have any questions Tidio is always here for you :)
April 21, 2021
This app is great, even with just the free basic plan it a whole package if you have a smaller store. Love the chatbots and how they're able to pull info from orders and shipping locations from Shopify automatically without staff help. Their support is also great! I use it so much they're probably sick of me but they always resolve the issue.
Thank you so much for the 5 stars and such a thoughtful review with kind words for our team! :)
April 16, 2021
great app, easy to integrate. good to organize and definitely can increase conversion rate when customers are better taken care.
Thank you so much for the 5 stars, we appreciate it!
April 16, 2021
A lot of interesting features at a very reasonable price. Most of the chatbot app I reviewed were charging upward of $50. This app is available at $18/month. Customer service is great too.
Thank you so much for such a positive review! We are happy to hear that you find our pricing fair and our team helpful. Have a great day and take care!
April 13, 2021
I am new to the app but have found the layout and usability incredibly easy to use. Highly recommended!
Thank you for the kind recommendation :)
April 13, 2021
I use this app to help with visitors on my site and this app is fantastic. I really highly recommend it. So, do try it and see how well it performs.
Thank you so much for the review and recommendation :)
April 9, 2021
Set-up takes just minutes and the possibilities are infinite! I have created my first 4 bots in just an hour!
Thank you so much for the review of Tidio! :)
March 30, 2021
Brilliant app and brilliant customer service. We're very impressed with how much you can get from the basic package. Well done to the developers.
Thank you so much! Our whole team is glad and motivated to see your amazing review :)
March 4, 2021
I really like this app.. I really like the option to hide the chat icon on the Mobile version and the additional features like chatbots, Email & Messenger integrations are very good. I would really love to see if they can integrate text messaging into this either intergrating with text providers like textline or some other alternatives..
Hi there! Thanks a lot for the 5-star! We are happy to know that you are enjoying our product. Enjoy your Tidio!