Tidio ‑ Live Chat & AI Chatbot
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很棒，很不错，服务态度也非常好。 使用感很不错，售后服务也很好。推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐
Thank you very much for the kind review and recomendation! We're doing our best to provide the best product, with the best support team possible to help with any inquiries regarding Tidio :)
I was having a little difficulty figuring operating this app. I contact Tidio chat support and their response time was extremely quick. Ian was very helpful. Thank you
Sorry to hear you had issues tunning Tidio correctly, but glad to hear our Support Team was able to help you out! Remember that you can always have a look at our help center on https://help.tidio.com/ or reach out to our staff :) Should you have any other issues or questions just let us know.
Support has been very helpful - I will use this app and think this will higher my conversion rate for a good bit!
Hi! We do our best to have our Customer Support be as helpful as they can :) If you need any additional help, just let us know.
Great App, And very good support team. Love working on Tidio, anyone from beginner's to advance level anyone can use it, easy and simple to setup.
Hi there! Thank you so much for the positive feedback you left for us. Glad to hear you enjoy the ease you can setup and work with Tidio :)
1. I am new to them, but they have a small dynamic video to facilitate beginners to use the app. Personally, I think it is a worthwhile choice for businesses and stores. 2. when looking for help from customer service personnel, there are many buttons to choose. It seems very detailed, but as an inquirer, I may prefer to get a direct answer or solution, which makes it easier to communicate with the consultant. Even if you can solve the problem by constantly clicking the button, you still feel that it is a waste of time (this article is only for me). Fortunately, their customer service staff responded very promptly, so overall it was pretty good. 3. this item is well received!
Thank you so much for the in-depth feedback, we'll let our chatbot designers know about your comments. We try to design our chatbots to be as helpful as they can, but you can always reach out directly to our Customer Support Operators if the chatbot cannot help you. :)
Daniel responded promptly, got me exactly the link & info I needed, and we're on our way!! I was thoroughly impressed!! Thanks Daniel and all for being there and looking after customers! - John D. please Shopify store owner
Hey John! Thank you for leaving the review! We'll let Daniel know he was helpful! Should you need more help in the future, just let us know!
Great support, just signed up for premium because of their friendly staff. Highyly Recommended Recommended
Hi there! Thank you very much for your kind review :) It really helps us to stay motivated and keep improving Tidio every day. Let us know if there's anything else we can help you with. Chris
I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.
Hi there! I'm really sorry to hear that you feel this way. We are always trying to support start-ups, as we've been one in the past. That is why Tidio can be used for free, forever. The Free plan has all the essentials needed to communicate with your website visitors. The premium plans are optional and we are not trying to convince anyone to upgrade. However, it has been proven that our bots can boost sales significantly. If you have any specific needs regarding the plans, or the functionalities of the chat widget, we are always here ready to assist you and try to find the best possible solution :) You can reach out to us via our Live Chat on Tidio.com, or via email at [email protected]. Chris from Tidio
Useful and nice. Their support team is very professional. Useful and nice. Their support team is very professional.
Hi there! Thank you so much for your kind review :) It really means a lot and motivates us to work even harder every day to improve Tidio.
great support, great app, it's helping me a lot to get a connection with my customers through my website
Thank you so much for the five stars, we hope you continue to enjoy the app, and our support team is always happy to assist you!
The service team is great. The app has help me help my customers to answer question about my products and make some sells.
Thank you so much for the great feedback! Reach out to us anytime you need help.
Their customer service is super quick to respond and solve problems accurately and quickly. I installed this plug-in for each of my stores, which is super easy to use and helpful for my transformation.
Hi there! Thank you for your kind review :) We're happy to hear that you are enjoying Tidio, and that it supports your business.
I use tidio to chat with customers online and it's great! I think it has helped me get back a lot of clients that I might have lost
Hi there! Thank you very much for your kind review :) Glad to hear that Tidio is supporting your business. Let us know if you have any questions or ideas!
The app stuffed up our theme and caused a major malfunction. In addition, after over a year they suddenly deleted our premium account, configured chatbot, and all the customer base for no reason. BEWARE!
We're sorry -- in response to the globally imposed sanctions, Tidio is suspending all operations in the sanctioned countries. Since your account has been identified as originating from one of them, Tidio has terminated your account as we've informed you via email. If your business has no connections with the sanctioned list, we can help you create a new account. We've reached out to you directly via email with a more detailed explanation. Olek - Tidio
Super App, leicht verständlich und umsetzbar! SUpport ist super nett und antwortet Schnell! sehr zu empfehlen
Hi there! Thank you very much for your kind review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. Let us know if you have any questions or ideas :)
we just started using it but are loving the features. It's the second app we have tried and the best so far.
Hi there! Thank you very much for your kind review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. Feel free to reach out in case you need any guidance :)
easy to navigate and great customer service (using their chat feature of course :) I appreciate all of their help
Thank you for your kind words! We are glad that you like our product!
I am using this app to help my customers get immediate customer support, and get answers right away. The bot chats are easy to edit and very useful!
Thank you for the kind words! We are glad to hear that your company benefits from using our software!
Great integration with our Shopify Store, would definitely recommend to anyone looking for a live chat option.
Thank you for the lovely review! Thank you for the recommendation and should you need any help just reach out!
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Thank you for your kind words! Should you need help with anything else just simply let us know :)
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