Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#376
All reviews
Rating Breakdown
Review RSS Feed
Aug. 16, 2021
I've only had this app installed for about a week, but I can already say it's a top-notch product with EXCELLENT customer service. I had multiple questions over the past few days and the message team was always quick to help explain. And when I asked about a feature they didn't have yet, they asked for a lot of details and promptly forwarded my idea on to their developers. I really like that you can customize the look of your message box to help with brand awareness. We've already had multiple messages come in from customers via the live chat. I have nothing negative to say!
Using app
Almost 2 years
Total reviews
2
Average rating
4.5
Thank you so much for the kind words for the team and for the app. We appreciate you :)
Aug. 13, 2021
amazing team very reactive which is always appreciated when you start using an app. Thanks a lot to Maciek for his help
Thank you so much for such a positive review! We will make sure to let Maciek know about this :)
Aug. 13, 2021
Muy agradables si tienes dudas muy atentos y muy simple de utilizar me ha gustado mucho yo la recomiendo bastante para vuestra tienda
¡Muchas gracias por tu revisión! Thank you very much for your kind review! :)
Aug. 12, 2021
The app is user-friendly and easy to integrate. allows to stay connected with visitors, and answer questions which can help with conversion rates. plus amazing customer support. Ian and Jakub have been super helpful with setup. highly recommend!
Thank you for the review! I will be happy to forward your kind words to Jakub :)
Aug. 11, 2021
Its a very friendly app with excellent customer support. 5 starts! we highly recommend the shopify user to choose this app as a custom servive tool.
Thank you for the recommendation! :)
Aug. 11, 2021
It's a really good app, it's help me a lot to understand my customers and the team is really good and efficient !
We appreciate the review! :)
Aug. 10, 2021
Great customer support! Easy to use app! Great customer support! Easy to use app! Great customer support! Easy to use app!
Thank you so much for the kind words for the app and the team :)
Aug. 9, 2021
it is really a good app! It has so much potential that can help cover so many apps in one in terms of contacting customers and upselling! Great customer support too!
We are happy to be a part of your business. Thank you for the 5stars :)
Aug. 9, 2021
Amazing app! Has really increased our conversions and is WELL worth the price. We tried many different chat/help/sales apps: Intercom, ReAmaze, Chatra, Shopify Ping all before settling on this one. Has everything we need and even allows us to do our email marketing from within the app, so we don't need to have another email marketing software. I only wish it had text integration. It probably does, and I am missing it somehow. Would definitely recommend it.
Thank you so much for the kind words, which we do not have a text integration at this time, it sounds like a great idea for future integration.
Aug. 6, 2021
We are still experimenting with how to best use Tidio, but it is already encouraging sales and makes answering customer questions a snap.
Using app
Almost 3 years
Total reviews
1
Average rating
5.0
Thank you very much for the review :)
Aug. 6, 2021
Great App that helps boost leads and sales. Make sure to set up the chatbots correctly. The support team is very helpful, if you get stuck just use the live chat to get help.
We are proud to be a part of your business! Thank you :)
Aug. 5, 2021
I installed this app to have chat support for my Shopify store. It's very easy to use, it looks beautiful and simple to set up. I had a question about setting up a message for when I'm offline and unable to answer. I popped the question on their chat app, I immediately got a reply from a support person and resolved the issue.
We are always happy to help! Thank you for the kind words :)
Aug. 5, 2021
simply the best chat app you can ever have with all needed feature, customer support is amazing and very helpful, thanks a lot for adding value to my store
We are really happy that we can be a part of your store! :)
Aug. 4, 2021
Awesome customer service. Agent was very nice and helpful. So far I am liking the Tidio app. It's very easy to set up and use for my online store.
Thank you for the 5 stars :)
Aug. 4, 2021
Very helpful and friendly customer service, highly recommended! Would be great if it were priced slightly cheaper though. But all in all still 5 stars!
We appreciate your feedback and the review :)
Aug. 3, 2021
Tidio is an amazing app! Firstly the customer service team there is amazing ! For any questions you may have they are very helpful and quick in responding
Thank you for the kind words for our team :)
Aug. 3, 2021
The customer service replies to me instantly and solves my problem. Which helps me still be able to reply to my customer. what can I say? Awesome people, Awesome APP! Love it!
You are awesome! Thank you so much for the review :)
Aug. 3, 2021
We are having great susses with the live chat on our website. Very happy with this app and the support.
We are happy to be a part of your business. Thank you for the five stars :)
Aug. 3, 2021
It is a great app, the chatbot functionality is excellent! It has much more utility than the standard shopify functionality.
Thank you so much for the kind words :)
July 30, 2021
Support is excellent. I am new to this app and still getting acquainted with it so some of it still difficult to understand.
Thank you for the review! We hope to deserve 5 stars in the future. Feel free to reach out to us if you have any questions :)