Tidio ‑ Live Chat & AI Chatbot

Nov. 4, 2021

Good app with nice customer support that helps out in a kind manner while being able to solve your problem

Nov. 2, 2021

I am happy with this app. It is easy to use, easy to understand. And help desk is really top notch :)

Oct. 27, 2021

Quick and helpful response my very first time contacting support. Great experience. Need 100 characters. Thanks!

Oct. 26, 2021

Really easy to use and has helped to cut down the number of phone calls that we get. Had a bit of a glitch in the system and Mike was very helpful.

Oct. 19, 2021

Tidio is super helpful for us as a small business to manage customer enquiries quickly and more efficient. Though I find setting up automated chat bots is a bit tricky, their customer service is fast and very helpful. They even gave me some more ideas on how to use it and how to better interact with customers! Thanks Tidio :)

Oct. 18, 2021

Im really satisfied by the support, the only issue im facing is the IOS app which is working so slow.

Oct. 15, 2021

great app for live chat service and customer care I give five star for the app and five star support

Oct. 15, 2021

Great app that really helps to convert! Everything is well integrated to the website. The support is amazing! Highly recommend!

Aug. 1, 2023

I left 6 months ago because all the replies to mobiles were jumbled and went with shopify inbox. Now its gone i've had to come back but i have the same problem. No one can read my replies via mobile. Also I find alot of the replies go to peoples junk mail and they never see them. I think its better to reply in the app.

Oct. 14, 2021

This app is so useful to connect with customer real time. Arek from customer service was extremely helpful when I had problem in the chat. He helped right away and solved my problem. Highly recommend this app!

Oct. 12, 2021

Using for a couple of days and it sure is a seamless experience. Jan help us setting up the right settings for our needs. Thank you guys!

Oct. 12, 2021

This app is extremely useful and well made. It has multilingual built-in features and the bots are incredibly helpful for increasing sales and subscribers. The customer support was absolutely PERFECT. Jakub helped me with lots of difficult questions, he resolved all my problems immediately and showed me lots of interesting possibilities.

Oct. 6, 2021

Good app, very good support! It helps us with our business. Easy to set up different chatbot automations. Thanks a lot.

Oct. 5, 2021

I love Tidio. I'm solo on customer support online, and using their tool allows me to handle customer requests from all my devices no matter where I am. I've set up a number of chatbots (premium feature) to handle FAQ and situations where customers just need a little extra guidance, but it's generally the same set of questions about pickups, wholesale or custom products. When there are a lot of customers shopping, this takes the pressure off an lets me focus on the ones who need specific help making their purchase. Being able to see what pages customers have visited and see their questions as they type them (both premium features that are worth it), make providing support much faster and easier. I'm also really happy with the level of support Tidio's team provides. They've been very responsive and helpful.

Oct. 5, 2021

The best and only chat i will use on all of my sites and clients! The chat bots are an absolute game changer IF YOU PUT IN THE WORK TO SET THEM UP WELL, THEY ARE THE MOST VALUABLE ASSET

Oct. 4, 2021

Really impressed with the amount of engagement from customers. Much better than a pop up for collecting email addresses and giving out discount codes.

Oct. 1, 2021

Utilicé esta app y me ha funcionado de maravillas, solucionó el problema con carritos abandonados a demás de que ha sido muy útil para lograr ventas en mi tienda online. El servicio al cliente por chat super efectivo

Sept. 30, 2021

It's been good in generating upsell and abandoned carts! Awesome quick response from customer service reps. Highly recommend.

Sept. 29, 2021

Excellent app, works fantastically even if your business is small and only uses the free plan. Still feature-rich, and reasonable rates for increasing your plan for more services. Also prompt and friendly customer support! Definitely one of the best value and user friendly apps we use.

Sept. 28, 2021

Hands down the best support ever. The easiest app to download and set up and I appreciated the fact they offer a free version which is sweet and nice for small business who just started. I recommend this app to anyone who wants 5 star service, and an easy use app.