Tidio ‑ Live Chat & AI Chatbot

March 3, 2021

Good app but unfair pricing. pricing is different for live chat and bot. not only that they only send 1000 bot notifications each month on that plan. I get 1000 visitors like every 3 days. so I will be spending all my profits to keep the bot plan running. This really is not fair.

Feb. 15, 2021

Really really happy that we found this app. We just started our shopify store and were struggling with understanding how customers coming to our store feel about our stores. We got so many questions and interactions from visitors and lots of insights on how we can make our store experience better.

Feb. 15, 2021

So far so good! Hope it continues that way. Love the fact that you have an app, like messenger, that allows you to interact live with your customers.

Feb. 5, 2021

Such a great app! We had another chat app installed and it did not meet our needs even close to what Tidio does. The app is user-friendly and the learning curve isn't too steep. The typing preview function is THE BEST, as we can start to solve any customer inquiries before they've even hit send! Tidio's Customer Service Team is outstanding, and definitely helps them to stand out from the rest. They respond quickly, provide efficient and fast resolutions and are always very friendly! Thank you Tidio!

Jan. 26, 2021

I am using this app to improve my customer support. Extremely easy to set it up. And great help team. Totally recommended

Feb. 1, 2021

Recently, we've been sincerely impressed with Tidio Support (Olek to be very specific). Earlier, we felt that not able to customize Tidio was quite a deterrent to using this app. We wrote a 1-star review, which Tidio took very seriously (and am impressed with their diligence to reach us). Not only did they help us customize our look, but helped us remove their branding once we could upgrade to the next level. Our website is not yet up, but we are waiting to see Tidio in action. More reviews to come as soon as we see success.

Jan. 20, 2021

Using Tidio for more than a year. Very stable, so far the server only down once to my notice but overall is one of the best live chat app for Shopify. One feature that I cannot stress how important it is to some of us which is a thread status option, Away. Online and offline is a definite but away is still super important as well. Hope this will getting added soon or else we will probably looking at some other option and probably cheaper once we hit the 24 months of usage.

Jan. 2, 2021

1 week in and so far no complaints. Easy to use and easy to install. I generally write brief notes and emails so I am mentioning this so I get to your 100 characters ask for this review ;)

Dec. 23, 2020

This app is absolutely amazing. Highly recommend for the FAQ Bot especially it is a lifesaver to our whole company. Thanks Tidio!!!!

Dec. 17, 2020

Super Appli pour gérer le contact avec vos clients, simple à mettre en place avec énormément de possibilité pour le chatbots... SAV rapide et efficace.

Dec. 15, 2020

We use the free plan offered by Tidio for our Shopify online store. Use their desktop app while I am in the office and the mobile phone app. Works great and already made a few new contacts.

Dec. 7, 2020

I just downloaded this app and it was an instant success! One of my customers immediately started chatting with me right from the website which made the experience much more memorable. I added my name and photo to the chat box so customers know they're speaking with me directly (my business is still small enough for me to do that). Long story short, I made a sale and that customer loved the experience so much she promoted my online shop on her Facebook page. I also programmed my hours so the widget is only active M-F, 8am-6pm. Get it, you won't regret it. You can check out my website to see what it looks like: www.mabelleprovence.com

Dec. 1, 2020

I downloaded Tidio at the recommendation of a friend to use its chat bot services. I have also used the marketing campaign service and find it to be a very easy app to use, very professional and clean looking too. I especially want to give a shout out to their customer service, which is TOP NOTCH! Their agents are very quick to respond and knowledgeable about the app. Really, really appreciate all their help. Highly recommend Tidio to any small (or big) business looking to play around with a these sorts of features on their website.

Nov. 25, 2020

This is such a great app. I am on a free plan because we are also a startup and don't have the kind of fund to upgrade. But, we are already seeing conversions visa this app. Highly recommend it.

Nov. 23, 2020

I love this app. It is a good app. I started with the free trial and then loved it so much that i pay for it monthly. The only downside to the app is that it takes a lot of time to set it up and work out the kinks. Also in the free trial you can see the order easily. You must pay for the premium service to see the order for the customer and any pages they have visited which is a requirement for excellent customer service. Their $18 plan is good though for a small business IMHO.

Nov. 9, 2020

I love all the features and what you can do with this app. It's more than just a chatting app, you can build so many custom bots and it's so much fun playing around with them!

Nov. 6, 2020

Support was quick to respond and help us track down an issue with one of our profiles. Highly recommend!

Nov. 3, 2020

I used this app to improve my customer service process, a very user-friendly app even for beginners!

Nov. 3, 2020

I was a little bit sceptical about whether it would help the store and how easy it would be to setup. I LOVE TIDIO! Wish I had done it ages. Really helps with conversions and a doddle to set up. Monthly cost is fair too :)

Oct. 27, 2020

I started using the app today, so far everything is very usefull, easy to use and everything looks appealing.