Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,139
chart
#124
All reviews
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July 30, 2021
Great app and friendly customer service. Cannot wait to implement this within my website. It's got great chatbot features that will prove to be useful.
Glad we can be of assistance to you. We're for you, in case you may have any questions :)
July 30, 2021
So easy to use and great service overall! Love the product and ability to customize the widget and settings.
Thank you for the kind review :)
July 29, 2021
Tidio is just awesome, their chatbot features are great for ecom companies - can't say enough good :)
Thank you so much for the 5 stars :)
July 26, 2021
Tidio is a very great APP. The service attitude is so good and professional. Really highly recommended.
Thank you so much, we are happy to be a part of your business :)
July 26, 2021
Tidio is a great free chat app, but once you want some extra features, the extra charges per service are ridiculously insane. The basic chat is free but let's say you want the chat to have some chatbots to reply for you. That will cost you $18 per 1000 chat pop-ups. If you have a fairly serious store, 1000 sessions are 1-3 days and your chatbots stop working. I mind you that the mini pop-up cost ZERO operational costs and $18 per 1000 is an insane price to pay. You have a few "bulk" discounts but even at $45 per 5000 is not cost-effective because of some other free and paid apps in there. The default setting will make you spend those really quick and now you have to pay more. Joke. The communicator package is a complete rip-off. It will tell you numbers of "actual users" but check any basic tracking app and their numbers are wrong. it says 16 visitors but Shopify, google analytics and Clickmagic only identify 2. So you are basically messaging nonexisting users for $18/m. obviously, support was adamant to prove that there are 16 people but was not able to provide any active user IP to double-check. Another thing is the tricky billing system, you add something but once you try to make some changes, the features stop working and you already paid for them. If you would like to get a refund you will need to work with Shopify support to resolve your tidio billing issues because their support team can't really help you. A final note on the support team, they can't help you. The only thing they can do is deal with some minor issues or how to use the different features that you have to pay big $$$ to use. I have reached out to them a few times and they always send me to deal with someone somewhere else. Which in most cases should probably be resolved by tidio support. I have tried to reactivate a chatbot feature that I paid for and was stopped because of their tricky billing system. Support told me to go and figure it out with shopify. Terrible. For the support team, if you actually try to solve the problem rather than pushing that tidio is never wrong, maybe then you will actually be helpful.
Hi, I'm so sorry to see your review. Especially that a few of my colleagues really tried their best to help. I'll reach out via email to hear more from you and hopefully find a solution that will satisfy you. Olek - Head of Customer Experience.
July 17, 2021
Quite simply the best live chat app you can use! having a dedicated iOS app is the killer feature! never miss a chat again!
Thank you so much for the 5 stars! :)
July 16, 2021
Easy to install, easy to configure, easy for support team to respond to questions. Pre built automations with options to add more as we grow, helped us get started quickly.
Thank you so much for the kind words! :)
July 13, 2021
Really easy to implement and customize. I like the ready to use chatbots they are. Also the support is good :)
We appreciate your kind review, thank you! :)
July 13, 2021
Exquisite look, easy to use, and not as expensive as other competitors. I loved it! And I recommend it!
Thank you so much for the kind words and recommendation! :)
July 12, 2021
La simplicité d'utilisation. On le prend en mais tres vite. Tres intuitif. Service client ultra efficace. J'aime le fait qu'il enveloppe plusieurs prestation en meme temps. On peut gerer le chat en direct, envoyer des emails, faire du marketing emailing c'est vraiment Top.
Thank you for the review! :)
July 8, 2021
It really helps me a lot! Besides, Dominika is a patient and professional customer service. She pointed my mistake just by one test.
Thank you so much, I will forward your kind words to Dominika! :)
July 5, 2021
Awesome. Free. What's not to like! There is also excellent and quick support. More features will be implemented with a stronger community. :D
Thanks for the review! More awesome features are coming we can promise you that! :-)
June 30, 2021
Excellent App for Chat System. I was looking for something like this from long time but now it has fulfilled the needs. thanks
Thanks a lot for the great review! We are always trying to provide the best and most useful product possible. Enjoy, and happy chatting!
June 30, 2021
Very easy to use and set up! The free version is all I need because we are a small team, but the upgrade looks nice if you have a large team and a large company.
Thank you for an awesome review! Our free-of-charge version has all of the needed essentials in it. We are super glad it works for you and your team :)
June 29, 2021
A great tool to automate the customer service process and engage new customers on our website. We've been able to capture new customers through this awesome engagement tool!
Hi there! Thanks a lot for the 5 stars and for choosing us as your go-to app :) We are sure that with great Customer Support, your company will grow in no time.
July 13, 2021
Really great app! Easy to use and great customer service. I had a problem with notifications, opened a chat and the problem was resolved in minuets. Thank you so much!
Thank you for the review! Providing your website visitors with instant solutions to their queries via live chat can boost your conversion rates and, in turn, increase your revenue. If you need any help with setting up your Tidio account - please don't hesitate to reach out to our Support team :-)
Sept. 14, 2023
I was hesitant to use a chat because we already had WhatsApp. However, in just a few months, Tidio has really made a huge difference in our conversion rate, The chatbots are great and our customers love the idea to talk to an agent. We are very happy to have Tidio. It has been a great investment, and the customer service is great!
Hello! Thank you so much for your 5-star review! It is nice to hear that we were able to inspire you to start using a Live Chat service :) We put in extra effort to provide you with features that will assure the success of your business.
June 24, 2021
We are still in our free trial period, but the app was easy and quick to install and get up and running. We were able to view our site visitors within minutes and have been chatting with our customers since installation. So far we have even gotten a sale in the first 24 hours based on our trial of the product. I am not 100% about email marketing, but I am used to Mailchimp and may have to get used to the interface is different.
June 23, 2021
good job.It's easy to use, and the customer service answers questions quickly and enthusiastically.I will use it all the time.
Thank you so much! :)
June 22, 2021
Great app, easy to use, feature rich, excellent customer support. HubSpot integration could be a bit improved and a direct integration with Klaviyo would be welcomed. Also looking forward to complete & independent functionality for multiple sites,
Thank you for the feedback and review! I will pass your kind words to our team :)