Tidio ‑ Live Chat & AI Chatbot

Great user interface and the features are exactly what we need to run an international website with multiple languages.

So far so good. It's been great to be able to get questions answered on our behalf given our limitations around live customers service staff.

I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the case multiple times, yet nobody seems to genuinely care or take ownership of the problem. The only responses I received were from automated AI agents claiming they “hadn’t heard back from me” and asking me to reply if the issue was unresolved. After replying, I then received another automated message saying the ticket would be closed because I supposedly had not responded. It feels like an endless automated loop with no real human support involved. For such an expensive company, the customer service experience has been extremely disappointing. Everything appears heavily automated, with little to no access to real agents capable of properly handling billing disputes. Sadly, I cannot recommend this company based on my experience.

Tidio combines live chat, chatbots, and a basic helpdesk/ticketing system into one interface that’s designed for support and sales teams. It offers prebuilt chatbot templates, a visual flow builder, and Lyro, an AI chatbot that can answer common questions from your knowledge base.

Very good!

La migliore chat in circolazione su Shopify. Insostituibile

We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained upfront. One of the biggest concerns is the inconsistency between the pricing and features shown on the Shopify App Store versus Tidio’s actual website. The plans, billable conversations, and included features are presented differently depending on where you look, which created confusion during the upgrade process. We originally switched from Chat Live to Tidio because the Growth plan appeared to offer similar functionality with additional tools and automation features. However, after discovering the actual limitations and differences in functionality after upgrading, we are now seriously considering returning to Chat Live, especially since it provides many of the same core features with clearer expectations and pricing transparency. As a business owner, transparency matters. We expected the trial experience, pricing, and feature availability to be clearly explained before upgrading. Instead, the experience felt misleading and confusing rather than straightforward and business-friendly. We hope Tidio improves transparency between their Shopify listing, website pricing, and actual feature limitations so businesses can make informed decisions before committing to a paid plan.

Nice app

We were nervous about adding a different chatbot because we'd tried other tools that felt clunky, but this one was easy from day one. Our whole team picked it up fast and our customers seem to actually like chatting with it.

Very intelligent ai

I hope there can be Chinese as well, because the Chinese market is supposed to be huge

Easy to use, Fast and reliable!

Love this app. Fast and quick to chat with customers.

good for me. Easy to use

GOOD

Tidio ease of setup and customization is excellent. Chatbot is non-intrusive for browsing customers yet ready to provide specific information and products as requested. Top-tier support especially for eCommerce business like ours.

Amazing tool for customer service management

Autonomo e in grado di gestire bene le richieste dei clienti.