Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,238
chart
#79
All reviews
Review RSS Feed
April 6, 2026
Easy to use
Thanks so much for your review! 💙 We’re happy to hear everything’s running smoothly for you.
April 3, 2026
Absolutely incredible! Super user friendly! Has made my life as a Customer Experience Manager much smoother and easier.
Thank you so much for the review! 🙌 We truly appreciate your support and are glad to be part of your workflow. If you ever need anything, we’re always here to help.💙💚
April 1, 2026
Tidio has been a very powerful tool for our company for sometime and the improvements only continue to make customer interactions easier. Our team loves the ease of use and the high design look is an added bonus that matches our brand perfectly. Great customer service too. Thank you!
Your review truly made our day!
March 30, 2026
Great to use, reply to customer, strong feature and where we receive the most customer interaction.
Thank you so much for the 5-star review!
March 30, 2026
encuentro muy util el apoyo a los emprendedores con esta tecnologia en sus tiendas de ecommerce. que siga creciendo y mejorando! felicitaciones
Thank you a lot - your review made our day!
March 30, 2026
Well done guys
Using app
26 days
Total reviews
1
Average rating
5.0
Thank you for your kind words and 5-star rating! ⭐
March 29, 2026
The interface and features are both well-designed, and the overall user experience is better than that of tawk.to, which I used previously.
That’s great to hear! It's really encouraging that you appreciate Tidio.
March 29, 2026
I’ve been using Tidio for my Shopify store and I couldn't be happier. It’s incredibly easy to set up and the interface is super user-friendly. The automation features and chatbots has saved us so much time while helping us stay connected with our customers 24/7. If you're looking for a reliable chat tool to boost your sales and customer service, Tidio is the way to go. Highly recommended!
Your review made our day, it is rewarding to know Tidio helps you that much with sales and customer support!
March 28, 2026
Excelente, me esta ayudando mucho, espero sacarle mas provecho, tengo 1 mes de usarlo
Thank you so much for the 5-star review!
March 26, 2026
Tidio is a amazing tool. I love how lyro understand everything properly and respond to the customers.
We really appreciate your positive feedback; it really means a lot!
March 26, 2026
Lyro is amazing
Thanks for taking the time to leave a review. We're delighted to know you appreciate Lyro assistance :-)
March 25, 2026
I have used this in the past (during the pandemic when we had to work from home) so I was super excited to get to download it again for our new website. So far so good, I love the different plan options and the ability to customize the widgets. Super helpful for our company!
Thank you so much for sharing your experience—we’re thrilled to have you back with Tidio! It’s wonderful to hear that our platform continues to meet your needs, especially as your company grows.
March 25, 2026
This has been a great tool for our business, offering a wide range of useful features and resources. We primarily use it for the chatbot, and it has performed really well in that area. The only reason I’m giving it a 4 instead of a 5 is that the ticketing interface could be improved. Aside from that, it’s been a very positive experience overall
Thank you for your support and for being part of the Tidio community.We also really appreciate your honesty about the ticketing interface. We've reached out to you via email to receive more details on the missing features of ticketing.
March 25, 2026
Tidio has been an excellent app for my business. It is user-friendly, reliable, and has helped me improve communication with my customers. The setup process was simple, and the tools make customer support faster and more efficient. I am very happy with the experience and highly recommend it to other business owners.
Thank you so much for your kind words and recommendation! It’s incredibly rewarding to know that our user-friendly platform and efficient tools have helped streamline your customer communication and support.
March 25, 2026
Tidio is a great support for our customer care team, enabling us to chat live with customers and resolve issues in real time. When the operators are not online, it responds quite well to requests, and we deal with them in the morning. We sell mostly furniture with many specifications that need to be understood by the client, and Tidio is able to keep them engaged while we find information.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Tidio has become such a valuable part of your customer care team.
March 23, 2026
I am absolutely amazed by the AI Lyro Chatbot. We have a complex product line, and customers require their products to fit within our packaging and ask a lot of "will this fit" size questions. Lyro has handled these questions accurately and provided instant product suggestions, resulting in customers placing orders. Before this, a customer would have to wait for us to research sizes and write them back hours later. All of this was done simply by Tidio connecting to our Shopify account.
Your review truly made our day -- knowing Lyro is increasing your sales is rewarding :-)
March 22, 2026
Excellent app, seems well thought out and it's intuative and easy to use. Very powerful but not overwhelming.
Thank you so much for the 5-star review!