Tidio: AI Chatbot & Live Chat

Great app, we used this for a period of time and switched to Zendesk as we are more email focused but a month later and we are back as the Lyro Livechat agent is just too and solved so many queries before they even became an email ticket

非常好，对比于其他的聊天系统，它的ai确实能够帮你解决一些问题，明天更加智能！

I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.

We've been using Tidio for our online store support at Tegami, and honestly — it's been a lifesaver. Super easy to set up, clean interface, and the free plan is actually useful (not just a teaser). What we love the most: Real-time chat with visitors The chatbot automations save us tons of time Mobile app works great — we can reply from anywhere Integrates perfectly with Shopify / WooCommerce And their support team? Surprisingly fast and friendly. If you're running a small shop and want something affordable yet powerful — go for Tidio. Highly recommended.

great..ewww

Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX

Wir nutzen Tidio mit dem Lyro AI-Agent in unserem Growshop und sind sehr zufrieden. Die Einrichtung ging schnell, der KI-Agent beantwortet einen Großteil der Standardfragen (Versand, Rabatte, Produktberatung) zuverlässig und rund um die Uhr – das spart uns als kleines Team enorm viel Zeit. Besonders gut: eigene Wissens-Einträge lassen sich einfach pflegen, und bei komplexeren Anliegen wird sauber an uns übergeben. Die Anbindung an Shopify funktioniert reibungslos. Klare Empfehlung für Händler, die ihren Support automatisieren wollen, ohne dabei unpersönlich zu wirken.

Tidio has simplified managing responses

Outstanding solution. Has learned all about our product range, delivery options and returns and can handle the bulk of our questions.

muito bom, ok

Love it very practical

Great app that's makes it easier to assist my customers live on the web.

Really good chat bot

Great implementation to have questions about our products answered quicker. AI chatbot is easy trainable and the whole system is very understandable. Great Customer support at their end as well.

The best AI chatbot

Great user interface and the features are exactly what we need to run an international website with multiple languages.

So far so good. It's been great to be able to get questions answered on our behalf given our limitations around live customers service staff.

I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the case multiple times, yet nobody seems to genuinely care or take ownership of the problem. The only responses I received were from automated AI agents claiming they “hadn’t heard back from me” and asking me to reply if the issue was unresolved. After replying, I then received another automated message saying the ticket would be closed because I supposedly had not responded. It feels like an endless automated loop with no real human support involved. For such an expensive company, the customer service experience has been extremely disappointing. Everything appears heavily automated, with little to no access to real agents capable of properly handling billing disputes. Sadly, I cannot recommend this company based on my experience.

Tidio combines live chat, chatbots, and a basic helpdesk/ticketing system into one interface that’s designed for support and sales teams. It offers prebuilt chatbot templates, a visual flow builder, and Lyro, an AI chatbot that can answer common questions from your knowledge base.

Very good!