Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,097
chart
#159
All reviews
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Nov. 9, 2021
Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales
Thank you for your review! We really appreciate your feedback and we will try to do improve in the future
Nov. 4, 2021
Pretty amazing app! dozens of beautiful email templates, pretty awesome UI and desktop and mobile apps. Chatbots are pretty legit too. I only give it 4 stars because it doesn't have sms marketing, which would really make it perfect for us!
Thank you so much for your review and your feedback! We will make sure to pass this idea to our product team since it really sounds like something worth adding.
Sept. 29, 2021
The support staff is ready and willing to help with all your concerns. And I have seen this application in action on a couple of other shopify stores out there and it’s looks professional and good. They also offer flexibility in terms of plans and pricing. The only issue for me was that the application appeared to have a glitch but it turns out I just needed to clear the browser. Support explained it to me, thanks.
Hi there! Thank you for your honest review! I'm really sad to see that you are not fully satisfied with our app. Sometimes the old settings appear because your browser saves the old settings to make your website load faster (browser cache). I'm sure your customers saw the updated version. I'm also sure that we can work out all the little setup hiccups together to make the widget more quiet and subtle. We'll reach out to you via email. Adam - Tidio
Sept. 15, 2021
Tidio has a lot features, almost a dizzying amount, but for us, it is not always user friendly to figure out how to use them all. The naming of the features can be confusing and similar features are found in different places. But if you have the patience to really dig in, you will likely find most of the features you would want. On-line chat is very helpful, but again, requires patience to fully understand, as they are well-steeped in the software and you are not..so what seems simple to them may not be so to you! We use our chat app mostly for direct, live chat with site visitors, so cannot really comment on all the auto-responding bots. But works reliably well for live chats. The one feature I WISH they had was to include a "please leave email" field within their bots, so if a visitor needs to leave before you can get to them or get back to them, it is clear and simple that they must leave an email so you can get back to them. This message must be manually entered by you, which makes it a bit harder/less obvious for the visitor, which means they might leave without leaving their email, and could be gone forever!
Thank you so much for the feedback and ideas on how we can improve! We appreciate them very much.
Aug. 30, 2021
Customer service is great. Whenever I come up with a question, they always can respond quickly via live chat.
Thank you so much for the review! Please tell us what we could do to get 5 stars one day, we would love to hear your opinion. You can reach me directly at [email protected].
June 16, 2021
The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as; *The ability to paste a screenshot without needing to save first. *Integration with Teams :) *Allow multiple facebook pages
Thank you so much for the feedback and suggestions! We appreciate both very much :)
May 19, 2021
I liking knowing who is doing what on my site and the chats bots are easy and fun to use, not to mention super helpful without you having to lift a finger
Thank you so much for the kind words! :)
April 16, 2021
A lot of interesting features at a very reasonable price. Most of the chatbot app I reviewed were charging upward of $50. This app is available at $18/month. Customer service is great too.
Thank you so much for such a positive review! We are happy to hear that you find our pricing fair and our team helpful. Have a great day and take care!
July 22, 2020
Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs. Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.
Thank you for the review! Do you experience the lack of notifications when the app is online on your mobile device? If that's the case, please reach me at [email protected] and I will be able to help directly :)
June 30, 2020
Amazing app, easy to set up and very usefull. I'm thinking buy the pro version, but i will wait.....
Thank you for the review! If you have any questions or we may advise in any way feel free to reach out to us :)
Feb. 11, 2020
We have been using this app for around a year. It has a lot of functionality and provides a direct channel to communicate with the customers. https://minimepreloved.com.au/
Using app
8 months
Total reviews
4
Average rating
3.8
Nov. 11, 2019
Just added it and it seems like a great tool for my online store stivali.us Happy to see that I can get in touch with any client at any time; and that if I am not available they can still get help. AMAZING!
Thank you!
Aug. 13, 2019
I would give 5 stars but I have only JUST installed the app and have yet to fully utilize it...I was having trouble uploading the app to my page and Martin in Tech/Customer Service immediately responded and was a HUGE help! :)
May 24, 2019
Have used this app for almost 2 years and its pretty much flawless! It was my ultimate solution to solve my customer's doubts whereever I go whatever the time. I can resolve the issues from my phone wherever I am. Its extremely easy and smooth and I haven't had any issues till date. Totally recommend this to everyone who wants a quick,simple,user friendly chat service for your customer! My store is- https://whysobluelove.com/ If you guys have any inputs/feedback for me to work on, I'm all ears!
Thank you so much for your review, we're extremely proud you're with us for almost 2 years!
March 11, 2019
Updated after a few days use: Not much activity yet - one live chat, and the customer seems to have left after I responded. and I'm still not sure whether LiveChat is for me. However, I would like to note that customer service is first rate. Questions are answered quickly, thoroughly, and professionally. I had never used a live chat app, looked at the reviews and decided to give Tidio a try. Setup was a breeze. I had some questions during the setup, and used Tidio's live chat to get answers. Response was quick and thorough. No one has live chatted me yet, so I don't have that experience. But so far, the customer service is excellent, and the dashboard is good-looking and intuitive. Certainly worth a try.
Hi! Thank you so much for your honest and thorough review. The beginnings are always difficult! We can help you make the most out of your current traffic - e.g. set your chat to ask for the email address and display a pop-up message. Please contact me at [email protected] - I'll be happy to help you! :)
Aug. 14, 2018
Really loving the chat app & the live view features. Only issues I have noticed was no spell check when we are typing (asked about it and they said it is something they can not offer right now), and the desktop application seems to be delayed in the live visitor reporting. It will show 20-something live visitors, but when I open the app in my web browser, it shows a live number much closer to the live view that Shopify has. Seems like when the visitors leave the site, the desktop app shows them as still on a webpage (just a guess). Another issue, I had a couple shoppers report they were not able to close out the chat box. Reported to support, but they could not replicate it & suggested it was because of the shoppers' screen size. I had to turn off the bot welcome message because I don't want shoppers leaving out of frustration, but we also really liked that feature. This was our first experience with a chat app & I am mostly pleased but also going to try some other options to see what else is out there.
July 10, 2017
It is good experience using this 3rd party app for my store. Support center is really responsive and supportive. I really recommend people use this app.
June 15, 2017
Very good app. You can link multiple websites in the same time. Fast support.
March 27, 2017
It is a very nice app. I would prefer to not have to switch back and forth on projects to answer chats, but otherwise it is great.