Tidio ‑ Live Chat & AI Chatbot

ShopiifyのデフォルトにもIndexというチャットツールが付いているのですが、体感上はこのアプリに課金するだけの価値はある印象です。 比較してレビューします。 - Inboxでは、チャット中の未送信テキストが見えないが、Tidioでは見える - Inboxでは、チャット中のお客様が見ているページが見えないが、Tidioでは見える（お客様の言葉が足りないときに、商品ページを見ると分かりやすい） - Inboxでは、複数サイトの切り替えが非常に面倒だが、Tidioはそうでもなさそう（試してはいない） - Inboxでは、Botの自動応答フローが非常に簡易だが、Tidioはかなりきめ細かくスムーズな会話の流れが作れる といいところを書いてきましたが、不満がないわけではありません。 - UIは日本語化されていない - 瞬間的に表示されるメッセージも英語のみ（お客様がびっくりしそう） - 送ったメッセージを訂正／削除できない 以前に比べて通知が強くなり、送られたメッセージに気づかないケースは激減しました。 また、お客様に見えるメッセージがごく一部英語なのが多少気になりますが、まあ致命的ではないかな・・ 全体としては。課金する価値が充分あるアプリです。

I like the way the Tidio Chatbots app works on my website and it's relatively easy to make edit changes to automated chat messaging. However, I haven't noticed any increase in sales with the use of the full package free trial plan as it compares to the scaled back free plan. Maybe time will tell.

A good chat app with friendly and very helpful support. Been using this for some time and the feature list keeps expanding. There is still room for improvement (I would like a chat bulk export facility) but it is good value for money. I've asked if they can provide a bulk export for me and they have escalated my case. If they provide it I will come back and upgrade my rating from 4* to 5* ... Thanks also go to Arek for comprehensive and patient support.

1. I am new to them, but they have a small dynamic video to facilitate beginners to use the app. Personally, I think it is a worthwhile choice for businesses and stores. 2. when looking for help from customer service personnel, there are many buttons to choose. It seems very detailed, but as an inquirer, I may prefer to get a direct answer or solution, which makes it easier to communicate with the consultant. Even if you can solve the problem by constantly clicking the button, you still feel that it is a waste of time (this article is only for me). Fortunately, their customer service staff responded very promptly, so overall it was pretty good. 3. this item is well received!

So far very happy with the overall application. I would have liked to seen a mid level include more than the same 100 chats that the free version has but not have the fee of the unlimited one. Other than that so far so good.

Stable, lightweight and good UI One problem is that I can't seem to set exceptions for operating hours and have to disable them fully when it's a public holiday.

我想把URL改为ailijiadoll.myshopify.com/，怎么操作，刚才好像弄错了，请求协助，请问今天可以解决这个问题吗？还是需要等候48小时之后呢？另外，我们shopify后台的客服信息哪些不会被客户看到，请问有相关资料吗？

Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales

Tidio has a lot features, almost a dizzying amount, but for us, it is not always user friendly to figure out how to use them all. The naming of the features can be confusing and similar features are found in different places. But if you have the patience to really dig in, you will likely find most of the features you would want. On-line chat is very helpful, but again, requires patience to fully understand, as they are well-steeped in the software and you are not..so what seems simple to them may not be so to you! We use our chat app mostly for direct, live chat with site visitors, so cannot really comment on all the auto-responding bots. But works reliably well for live chats. The one feature I WISH they had was to include a "please leave email" field within their bots, so if a visitor needs to leave before you can get to them or get back to them, it is clear and simple that they must leave an email so you can get back to them. This message must be manually entered by you, which makes it a bit harder/less obvious for the visitor, which means they might leave without leaving their email, and could be gone forever!

Customer service is great. Whenever I come up with a question, they always can respond quickly via live chat.

The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as; *The ability to paste a screenshot without needing to save first. *Integration with Teams :) *Allow multiple facebook pages

I liking knowing who is doing what on my site and the chats bots are easy and fun to use, not to mention super helpful without you having to lift a finger

A lot of interesting features at a very reasonable price. Most of the chatbot app I reviewed were charging upward of $50. This app is available at $18/month. Customer service is great too.

Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs. Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.

Amazing app, easy to set up and very usefull. I'm thinking buy the pro version, but i will wait.....

We have been using this app for around a year. It has a lot of functionality and provides a direct channel to communicate with the customers. https://minimepreloved.com.au/

Just added it and it seems like a great tool for my online store stivali.us Happy to see that I can get in touch with any client at any time; and that if I am not available they can still get help. AMAZING!

I would give 5 stars but I have only JUST installed the app and have yet to fully utilize it...I was having trouble uploading the app to my page and Martin in Tech/Customer Service immediately responded and was a HUGE help! :)

Have used this app for almost 2 years and its pretty much flawless! It was my ultimate solution to solve my customer's doubts whereever I go whatever the time. I can resolve the issues from my phone wherever I am. Its extremely easy and smooth and I haven't had any issues till date. Totally recommend this to everyone who wants a quick,simple,user friendly chat service for your customer! My store is- https://whysobluelove.com/ If you guys have any inputs/feedback for me to work on, I'm all ears!

Updated after a few days use: Not much activity yet - one live chat, and the customer seems to have left after I responded. and I'm still not sure whether LiveChat is for me. However, I would like to note that customer service is first rate. Questions are answered quickly, thoroughly, and professionally. I had never used a live chat app, looked at the reviews and decided to give Tidio a try. Setup was a breeze. I had some questions during the setup, and used Tidio's live chat to get answers. Response was quick and thorough. No one has live chatted me yet, so I don't have that experience. But so far, the customer service is excellent, and the dashboard is good-looking and intuitive. Certainly worth a try.