Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#376
All reviews
Rating Breakdown
Review RSS Feed
July 1, 2021
Amazing support! Thanks GG .........................................................................
Thank you for the review! We're stoked you like the support!
July 1, 2021
Great app and great customer service! Will be using for a long time. Be careful of your settings as you can lose your monthly quota if not checked.
Thank you for the review! That's true. It's good to check what triggers your chatbot, so the settings are most optimal for your preference :-)
July 1, 2021
Great support team! Fast & clear instruction to solve my problem when I accidentally install the app in a wrong way.
Hello Thanks a lot for your kind words and the 5-stars. You can always count on us in case you need any help with Tidio :) Enjoy our product!
June 30, 2021
Wonderful chat app, already helping convert more unsure customers. Great customer service and support too
We are happy to hear that Tidio is already proving to be useful on your website! It is always great to see our product really helping people.
June 30, 2021
Excellent App for Chat System. I was looking for something like this from long time but now it has fulfilled the needs. thanks
Thanks a lot for the great review! We are always trying to provide the best and most useful product possible. Enjoy, and happy chatting!
June 30, 2021
Very easy to use and set up! The free version is all I need because we are a small team, but the upgrade looks nice if you have a large team and a large company.
Thank you for an awesome review! Our free-of-charge version has all of the needed essentials in it. We are super glad it works for you and your team :)
June 29, 2021
A great tool to automate the customer service process and engage new customers on our website. We've been able to capture new customers through this awesome engagement tool!
Hi there! Thanks a lot for the 5 stars and for choosing us as your go-to app :) We are sure that with great Customer Support, your company will grow in no time.
July 13, 2021
Really great app! Easy to use and great customer service. I had a problem with notifications, opened a chat and the problem was resolved in minuets. Thank you so much!
Thank you for the review! Providing your website visitors with instant solutions to their queries via live chat can boost your conversion rates and, in turn, increase your revenue. If you need any help with setting up your Tidio account - please don't hesitate to reach out to our Support team :-)
June 29, 2021
Dominika is amazing! really helpfull.. im using the app since 3 years and no problemas, really usefull tool
Using app
10 days
Total reviews
1
Average rating
5.0
Thank you for an awesome review! I'm happy you find Tidio useful :)
Sept. 14, 2023
I was hesitant to use a chat because we already had WhatsApp. However, in just a few months, Tidio has really made a huge difference in our conversion rate, The chatbots are great and our customers love the idea to talk to an agent. We are very happy to have Tidio. It has been a great investment, and the customer service is great!
Hello! Thank you so much for your 5-star review! It is nice to hear that we were able to inspire you to start using a Live Chat service :) We put in extra effort to provide you with features that will assure the success of your business.
June 28, 2021
Easy to set up, use and navigate. Support is helpful - We had a problem that was fixed quickly by the team.
Thank you so much for the review! Glad we were able to help out :)
June 24, 2021
It's unfortunate the rating is limited to 5 stars. On a scale of 1 to 10, they are definitely a 100. 10x more than what it is. The support team for TIDIO is absolutely groundbreaking. I pressed forth many questions all of which were answered with extreme patience and I was provided the needed guidance to keep things moving. Moreover, the support went above and beyond the call of duty to make sure all my questions were answered with impeccable precision. A shout out to Adam and Patrick for their tremendous support and wonderful courteousness. Truly awesome. !!!
Wow, thank you so much! It warms our hearts to see reviews like yours :)
June 24, 2021
We are still in our free trial period, but the app was easy and quick to install and get up and running. We were able to view our site visitors within minutes and have been chatting with our customers since installation. So far we have even gotten a sale in the first 24 hours based on our trial of the product. I am not 100% about email marketing, but I am used to Mailchimp and may have to get used to the interface is different.
June 24, 2021
Wish I found this app sooner! Sales have increased & overall customer experience has improved. Been a great add on to our online store.
Jan. 25, 2023
Please don't use this app. The developers release new features without notifying their paying customers of changes that they are making. One of the most recent changes led to all of our automation chat bots to no longer accurately work. They did before the update was introduced. The team at Tidio first lied about having released an update by saying: we didn't release any updates. They then went back on their own word, finally admitted they released an update. Updates in our opinion should be made to improve the customer experience. However, the update has caused nothing but problems and is not working reliably at all. Their team showed little enthusiasm to help. Conversations between chat bots and customers are no longer visible / accessible meaning you are using a feature without knowing or having any control over whether it works or not. Very poor experience
Thank you so much for the kind review. I will forward your kind words to Martin.
June 23, 2021
good job.It's easy to use, and the customer service answers questions quickly and enthusiastically.I will use it all the time.
Thank you so much! :)
June 22, 2021
Great app, easy to use, feature rich, excellent customer support. HubSpot integration could be a bit improved and a direct integration with Klaviyo would be welcomed. Also looking forward to complete & independent functionality for multiple sites,
Thank you for the feedback and review! I will pass your kind words to our team :)
July 26, 2021
I like Tidio - we are not being responsive to our customers because we are not available - so turning it off til fall - which will be here before you know it!
Thank you so much for the kind words! We appreciate the review :)
June 22, 2021
Very intuitive bot builder, and easy to test. Seamless experience and great, quick customer service; ironically!
This is exactly the experience we want to give to our clients. Thank you for the kind words :)
June 22, 2021
Absolutely brilliant. Once installed it boosted sales immediately because it links to your socials and you never miss a message. Get on it.
Thank you so much for the 5 stars! :)