Tidio: AI Chatbot & Live Chat for Shopify

Tidio: AI Chatbot & Live Chat

AI agent for sales and support. Live chat, email, social...
Rating
4.8
Feedback
1,347
Reviews
Chart
#423
Shopify

All reviews

5 / 5 Share
Aug. 15, 2025

I have had a great experience with Tidio. I used to use the chatbot flows, but the introduction of Lyro AI has been a gamechanger. Huge help and answers a ton of questions before we need to step in. There are a lot of chat options out there, but we think Tidio is the best.

Store Using app Total reviews Average rating
Grow Tents Depot Over 3 years 6 5.0
Developer Reply

Hello! Thank you very much for your kind review :) We are really glad that you are enjoying Tidio so far. Please let us know if you need any guidance, or have any suggestions or ideas. We'd love to hear them!

5 / 5 Share
March 17, 2022

Awesome customizations and their support team are stellar! Our customers are happy and so are we. Thanks Tidio team!

Store Using app Total reviews Average rating
Dr. Sebi's Cell Food 30 minutes 7 5.0
Developer Reply

Thank you very much for your kind review :) Glad to hear that you are enjoying Tidio so far. Do not hesitate letting us know if you need any assistance!

5 / 5 Share
March 14, 2022

I added Tidio not thinking much of it, but it has really great automations. I can't be there all the time, and it makes my store seem so much more professional. I am pleased with this app.

Store Using app Total reviews Average rating
Emerald Promise 27 days 1 5.0
Developer Reply

Thank you for the kind words! We are glad that you are enjoying our chatbots feature, there is more to come, so stay tuned. If you happen to have any questions or issues, do not hesitate to message us!

5 / 5 Share
March 14, 2022

We are trialling live chat and so far so good. Easy to use - the chat help received as also great. First day using it so will have more feedback later in the week.

Store Using app Total reviews Average rating
Jealous Gallery 8 months 1 5.0
Developer Reply

Thank you for sharing the review! Glad to hear you are finding Tidio easy to use. Should you have any questions or any issues come up just let us know via chat or email.

5 / 5 Share
March 3, 2022

Me gusta mucho esta app. El servicio al cliente es genial y me ayudo a solucionar problemas de instalación. Espero que me ayude a aumentar mis ventas. Gracias!

Store Using app Total reviews Average rating
Peace And Rock Boutique PR About 2 hours 3 5.0
Developer Reply

Thanks a lot for the five-star review and for taking the time to submit it! And we're absolutely sure your sales will now increase. :)

5 / 5 Share
Feb. 24, 2022

Great and quick support! I used the chatbot for some help and got very quickly response. It looked complicated at the beginning but once you understood the logic it is easy to manage yourself.

Store Using app Total reviews Average rating
HUMAN NEST 2 days 2 5.0
Developer Reply

We do our best to provide fast and reliable support both with our chatbots as well as with our live support agents. Let us know should you need more assistance! :)

5 / 5 Share
Feb. 23, 2022

I love tidio! best app in the world to connect with your visitors. I just tried it for the fist time and im blown away!

Store Using app Total reviews Average rating
PYRA Supply About 14 hours 1 5.0
Developer Reply

We are glad to hear we made such a good impression! We'll do our best to keep up the good work!

5 / 5 Share
Feb. 22, 2022

AMAAZZZINGGGG. so easy to use and customer service is prompt with replies. Helped me so much especially the integration part with to link Klaviyo using another app. Thank you so much!

Store Using app Total reviews Average rating
LUMI Beauty — Gleam Before Glam About 2 hours 1 5.0
Developer Reply

Thank you for your kind words, we do our best to reply to questions as fast and as best we can! Glad to hear you like our integration options! Should you need more help just let us know :)

5 / 5 Share
Feb. 21, 2022

I really like this app, it works as I expected. It is what I was looking for. Its tells you when you have a new visitor and the message appears right away.

Store Using app Total reviews Average rating
cnctoolsllc 3 days 1 5.0
Developer Reply

Thank you for leaving us some feedback! I really hope that you will keep enjoying Tidio!

5 / 5 Share
Feb. 14, 2022

Amazing live chat app! Really recommended, simply beautiful, the support is great. Lot of automated features too.

Store Using app Total reviews Average rating
Yūjin Over 1 year 12 4.2
Developer Reply

We are really glad to hear you are enjoying Tidio! Should you need any help or have some questions reach out to our Support Team!

5 / 5 Share
Feb. 10, 2022

Seriously awesome! I am really impressed with how easy, professional and effective this app is. I'm a big fan.

Store Using app Total reviews Average rating
Doodle Couture™ About 11 hours 7 5.0
Developer Reply

Wow! Lovely to see such great feedback for our app! Should you have any questions or further inquiries let us know! Enjoy using Tidio!

5 / 5 Share
Feb. 8, 2022

I am still in Demo mode and setting up the Bot to have quality conversations to acquire leads. But it seems pretty good so far! Helpful Support as well :)

Store Using app Total reviews Average rating
Eco Sustainable House 8 days 2 5.0
Developer Reply

Nice to see you're getting the hang of it! :) Our Support Staff will gladly help you with any inquiries you may have.

5 / 5 Share
Feb. 7, 2022

Best chat and chatbot app ever ! i really love it to keep in touch with my clients Doesn’t bug at all so professional

Store Using app Total reviews Average rating
OYA YOGA 4 days 2 5.0
Developer Reply

Thank you so much for the five stars! Glad to hear Tidio allows you to communicate with your customers with no issues!

4 / 5 Share
Jan. 31, 2022

So far very happy with the overall application. I would have liked to seen a mid level include more than the same 100 chats that the free version has but not have the fee of the unlimited one. Other than that so far so good.

Store Using app Total reviews Average rating
Elliefont Styles 18 days 1 4.0
Developer Reply

Thank you for the review and for your feedback! I'll pass it on to the relevant team. :)

5 / 5 Share
Jan. 31, 2022

So far I like this app and it appears like it will be easy to use. I'm new to Shopify so I haven't had a chance to use the app to the fullest, but the tech support was helpful when I had a question!

Store Using app Total reviews Average rating
Developer Reply

Thank you so much for the top rating! I hope you enjoy Tidio even more the more you use it!

5 / 5 Share
Jan. 20, 2022

Super helpful customer support with detailed explanation. Very attentive to my every questions. Just discovered more feature and will try to implement these features.

Store Using app Total reviews Average rating
Omno About 1 hour 3 5.0
Developer Reply

Thank you for the kind words! :) It's great that you've been open to discovering additional features, we're sure they'll benefit your business!

5 / 5 Share
Jan. 18, 2022

I used it to help improve customer interaction and engagement. It was easy to integrate and deploy throughout our small company.

Store Using app Total reviews Average rating
Not Monday 12 months 2 5.0
Developer Reply

That's such valuable feedback, thank you! We're very happy our product has helped your business!

5 / 5 Share
Jan. 14, 2022

Free app that has alot of good uses!! I am very happy so far - I just installed yesterday but it has been going very well!

Store Using app Total reviews Average rating
D Z Strad Online Shop About 21 hours 6 5.0
Developer Reply

Thank you fr the review! We hope that our app helps you grow your business further!

5 / 5 Share
Jan. 14, 2022

We use this app to give our customers to get live support in case they have any questions about our products. The use case is given and the functionality Tidio offer is fantastic. Highly recommend!

Store Using app Total reviews Average rating
Acero Padel 8 months 7 5.0
Developer Reply

Thanks for the five stars! Glad to hear you enjoy using Tidio!

5 / 5 Share
Jan. 12, 2022

This app is a great addition to my business & customer service is super efficient & goes above and beyond!

Store Using app Total reviews Average rating
The Watch Edit 5 months 4 5.0
Developer Reply

Thank you for the perfect score and the great feedback! It means a lot!

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