Tidio ‑ Live Chat & AI Chatbot

April 16, 2021

A lot of interesting features at a very reasonable price. Most of the chatbot app I reviewed were charging upward of $50. This app is available at $18/month. Customer service is great too.

April 13, 2021

I am new to the app but have found the layout and usability incredibly easy to use. Highly recommended!

April 13, 2021

I use this app to help with visitors on my site and this app is fantastic. I really highly recommend it. So, do try it and see how well it performs.

April 9, 2021

Set-up takes just minutes and the possibilities are infinite! I have created my first 4 bots in just an hour!

March 30, 2021

Brilliant app and brilliant customer service. We're very impressed with how much you can get from the basic package. Well done to the developers.

March 4, 2021

I really like this app.. I really like the option to hide the chat icon on the Mobile version and the additional features like chatbots, Email & Messenger integrations are very good. I would really love to see if they can integrate text messaging into this either intergrating with text providers like textline or some other alternatives..

March 3, 2021

Good app but unfair pricing. pricing is different for live chat and bot. not only that they only send 1000 bot notifications each month on that plan. I get 1000 visitors like every 3 days. so I will be spending all my profits to keep the bot plan running. This really is not fair.

March 1, 2021

This app is just awesome!! the people who created it are extremely professional! I have never seen an app with this much features! and the free plan is filled with features that are free forever. I have nothing but the utmost respect for the people behind this app, thank you very much guys, this app is exactly what i needed for my business. Thank you

Feb. 15, 2021

Really really happy that we found this app. We just started our shopify store and were struggling with understanding how customers coming to our store feel about our stores. We got so many questions and interactions from visitors and lots of insights on how we can make our store experience better.

Feb. 15, 2021

So far so good! Hope it continues that way. Love the fact that you have an app, like messenger, that allows you to interact live with your customers.

Feb. 5, 2021

Such a great app! We had another chat app installed and it did not meet our needs even close to what Tidio does. The app is user-friendly and the learning curve isn't too steep. The typing preview function is THE BEST, as we can start to solve any customer inquiries before they've even hit send! Tidio's Customer Service Team is outstanding, and definitely helps them to stand out from the rest. They respond quickly, provide efficient and fast resolutions and are always very friendly! Thank you Tidio!

Jan. 26, 2021

I am using this app to improve my customer support. Extremely easy to set it up. And great help team. Totally recommended

Feb. 1, 2021

Recently, we've been sincerely impressed with Tidio Support (Olek to be very specific). Earlier, we felt that not able to customize Tidio was quite a deterrent to using this app. We wrote a 1-star review, which Tidio took very seriously (and am impressed with their diligence to reach us). Not only did they help us customize our look, but helped us remove their branding once we could upgrade to the next level. Our website is not yet up, but we are waiting to see Tidio in action. More reviews to come as soon as we see success.

Jan. 20, 2021

Using Tidio for more than a year. Very stable, so far the server only down once to my notice but overall is one of the best live chat app for Shopify. One feature that I cannot stress how important it is to some of us which is a thread status option, Away. Online and offline is a definite but away is still super important as well. Hope this will getting added soon or else we will probably looking at some other option and probably cheaper once we hit the 24 months of usage.

Dec. 23, 2020

This app is absolutely amazing. Highly recommend for the FAQ Bot especially it is a lifesaver to our whole company. Thanks Tidio!!!!

Dec. 15, 2020

We use the free plan offered by Tidio for our Shopify online store. Use their desktop app while I am in the office and the mobile phone app. Works great and already made a few new contacts.

Dec. 7, 2020

I just downloaded this app and it was an instant success! One of my customers immediately started chatting with me right from the website which made the experience much more memorable. I added my name and photo to the chat box so customers know they're speaking with me directly (my business is still small enough for me to do that). Long story short, I made a sale and that customer loved the experience so much she promoted my online shop on her Facebook page. I also programmed my hours so the widget is only active M-F, 8am-6pm. Get it, you won't regret it. You can check out my website to see what it looks like: www.mabelleprovence.com

Dec. 1, 2020

I downloaded Tidio at the recommendation of a friend to use its chat bot services. I have also used the marketing campaign service and find it to be a very easy app to use, very professional and clean looking too. I especially want to give a shout out to their customer service, which is TOP NOTCH! Their agents are very quick to respond and knowledgeable about the app. Really, really appreciate all their help. Highly recommend Tidio to any small (or big) business looking to play around with a these sorts of features on their website.

Nov. 25, 2020

This is such a great app. I am on a free plan because we are also a startup and don't have the kind of fund to upgrade. But, we are already seeing conversions visa this app. Highly recommend it.

Nov. 9, 2020

I love all the features and what you can do with this app. It's more than just a chatting app, you can build so many custom bots and it's so much fun playing around with them!