Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#375
All reviews
Rating Breakdown
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June 21, 2021
Amazing app and amazing support. Thank you very much. I love this app, i think is the best one in Shopify.
Thank you so much for the review! We appreciate it :)
June 19, 2021
I was looking for a chat-bot solution that will help gain more email subscribers. I have a little small business store with 25K visitors per month. Tidio only served the first 1000 visitors, then the bot stopped working. Now they ask for $89/mo for 20K visitors per month. It's a pure robbery. I know you guys are smart and IT-geeks, and you're surrounded by billionaires and trillion dollar businesses - they are all around you. Then this makes you think that a small business with 25K visitors per month is a billionaire too... this is not true. 25K visitors per month can hardly generate $5K in gross sales. Minus 5% transaction commission, minus 45% operational costs (shopify, apps, google services). So you get roughly 30% of the gross revenues - and that's to put food on a table for a family. Now you want to take $89 from my pocket for just running a bot that asks for a customer's email address. For $89/mo I'll write my own bot with blackjack and hookers. You guys forgot how hard to earn each dollar. How much daily hard work, sweat, pain and grinding is in each earned dollar. Good luck!
Hi, I’m really sorry to hear that you’re not satisfied with our pricing. Tidio has a feature that would ask your visitors for their email address, which is entirely free forever. Our support team will reach out to you with a step-by-step solution. Olek - Head of Customer Experience.
June 18, 2021
Great feature set, even on the free plan. Intuitive and functional. They offer some pre-configured chatbot options, which is nice, and their support has been terrific.
Thank you so much! We are proud to be a part of your business :)
June 18, 2021
Excellent app. Is extremely helpful. I love it. Excellent customer service, too! Highly recommended.
Thank you for the 5 stars! :)
June 17, 2021
Very good app. Does everything I need and more. Even better...top notch customer service! A+ Would definitely recommend .
Thank you so much for the kind and motivating words :)
June 18, 2021
Very good app. You can easily see what users are browsing on your website so you can send them personalized message each time. Recommended they are very helpful, you can get support within matter of seconds. Thanks
Thank you so much for the review! We are really happy you enjoy the features we offer :)
June 16, 2021
The app is really helpful and simple to use and the support is very good. It is just missing a few features that would make it so much better such as; *The ability to paste a screenshot without needing to save first. *Integration with Teams :) *Allow multiple facebook pages
Thank you so much for the feedback and suggestions! We appreciate both very much :)
June 16, 2021
We use this app for our online chat. It is great! Service and support are awesome. Definitely, the best live chat we have been tried.
Thank you so much for the kind words for the service and the team! :)
June 15, 2021
The support team has been very responsive and helpful at helping me solve my technical issues. This app is also very easy to use and is very valuable to have on your store so that customers can ask questions instantly.
Thank you so much for the review and motivating words for the team :)
June 23, 2021
Kamil again, explained VERY WELL the most important aspects of the pro plan. I am still on the free plan, but I am more ready now to upgrade. He also explained the value of a Chat landing page.
Thank you so much! I will forward your kind words to Arek :)
June 15, 2021
awesome easy to use and beautiful design. I started used few days ago and now I'M USING. I recommend anyone
Thank you for the 5 stars! :)
June 14, 2021
Having used this app for a couple of months, I can say that this app is SUPER helpful to my store. Not only is the app great, but the Tidio team of developers is also super friendly and helpful. Highly recommend it for anyone who wants more engagement in their stores.
Thank you so much for the kind words and 5 stars! :)
June 11, 2021
Great!!!!!! This is just a super chatbot app! It will help me 100% increase sales!!! ))))))))))))))))
We are proud to be a part of your business :)
June 11, 2021
I use this app on my store multiple times a day! Great functionality - you pay for what you want to use! Customer service is great - you can chat with a real person and get your questions answered quickly!
Thank you for the motivating and kind words! :)
June 11, 2021
Great app! Works really well for my purpose (giving my customers a better experience). I like that it gives you a lot of options.
This is exactly what we were going for when creating Tidio, thank you for the kind words :)
June 11, 2021
It really works well and the technical service is fantastic and friendly. Thank you recommended for all business
Thank you for the review :)
June 10, 2021
Awesome! The support is top-notch and the user experience is friendly. Would definitely recommend it. Great experience with Tidio.
Thank you so much for the 5 stars! :)
June 7, 2021
Funciona muy bien, especialmente las notificaciones, especialmente útil al utilizar en el móvil, es igual de practico en el Pc
Thank you so much for the 5 stars and kind words :)
May 30, 2021
Excelente servicio y aplicacion para trabajar con clientes, espero este sea el comienzo de una relacion laboral de exito. muy contento de verdad con la App
Thank you for the kind words, and for being our client! :)
July 2, 2021
Recently spoke to Arek and Dominika from Tidio support regarding a tech issues that remained unresolved. Dominika cloned all my data over to another account to bypass this issues with a different resolution and Arek assisted me along the way to iron out the last bit of details that needed doing. Their Products is fully integrated with everything you can think of to supercharge your revenue stream. So grateful for all their support and the brilliant inventions of Tidio. Saves me hours of work and impeccable service when you need them! Fully recommend.