Tidio: AI Chatbot & Live Chat
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Great support team. Any ideas I have, I run them by the team and they're always there to help. The upgraded feature of being able to see what customers are typing, really gives us an advantage to answering customer questions faster. And fast support is what customers need.
Thank you so much for the review! We are always eager to help our customers, so never hesitate to contact us if you need anything :)
Its been extremely great connecting with our guests on Tidio and also the customer support has been wonderful. Dominika went above and beyond to help me achieve my goal
Thank you so much for the perfect score and a great review! We will make sure to pass your kind words to Dominika :)
Awesome app and amazing support team. They helped with everything I needed and gave perfect instructions and pictures on how to do it
Thank you for the perfect score! We are always happy to help and provide world-class support
Great app that gives you a lot of insight into how to serve customers digitally. They have very fast, capable help agents on their live chat as well. Love being able to track customer's browsing history, initiate conversations, and integrate social media.
Thank you so much for the review! We are glad that you enjoy our features :)
Easy to use, looks great, very customizable. Bots can be super customized with extreme ease. We've used a bunch of chat apps. Tidio is by far the best on the market.
Thank you so much for your kind review! We are glad that you enjoy the features
The free plan should include unlimited chatbots as the description says, after a few months they are requiring 39$ monthly Fees to be able to get chatbots, I don't know why would you guys add this feature to the free plan when it is paid!!
On the free basic plan while we do offer unlimited chats, we offer 100 triggers of Chatbots per month, we have it listed on our pricing page which you can find here: https://www.tidio.com/pricing/ We added the feature to the free basic plan, to let our clients see the might of what Chatbots can do, and if they choose to do so, subscribe to get unlimited triggers. Please, feel free to reach me directly at [email protected] if you have any questions.
Great! Responsive customer support, but you don't need it very often, as everything works smoothly.
Thank you for the perfect score :)
Quería una app para chat que no necesitara WhatsApp y esta me ha sorprendido por su calidad. Tiene muchísimas funcionalidades sorprendentes. El modo gratis está bien. Quizá, por poner un pero, diría que para tiendas con poco volumen como la mía, las funcionalidades extra por 39€ son un poco excesivas. No digo que no lo valgan, pero si fuera un poco más económico sí que las pagaría.
Thank you so much for your review! We will definitely take your feedback into account. We are also glad that even though you find our premium plan expensive, you still think it's worth the price!
Great app - Amazed the possibilities it offers - to create your own chat bots. On top of that very helpful customer support - my go to app from now on for all Chats on shopify
Thank you so much for your amazing review! We will keep on improving to provide you with an even better product in the future.
Good customer support but I wish I could do a screenshare with support. It is helping with conversions and sales
Thank you for your review! We really appreciate your feedback and we will try to do improve in the future
Great app! Very easy to use, and friendly customer service> Definitely enjoy using this to connect with leads
Thank you so much for your kind review! We really appreciate the perfect score.
I've used this app on many sites, very easy to set up and the customer support is on point! I recommend this app
Thank you so much for the kind review! We are really happy that you find our app easy to use.
good cutomer service, I contact and they reply to me qucikly which is nice. Hope it brings sales to my website
Thank you so much for your kind review! We always do our best to provide world-class support
I am happy with this app. It is easy to use, easy to understand. And help desk is really top notch :)
Thank you so much for the 5 stars! We are glad that you find Tidio easy to use and understand :)
Quick and helpful response my very first time contacting support. Great experience. Need 100 characters. Thanks!
Thank you so much for your kind review! We really appreciate it :)
Really easy to use and has helped to cut down the number of phone calls that we get. Had a bit of a glitch in the system and Mike was very helpful.
Thank you so much for your kind words and the 5 stars! We will also make sure to let Mike know that he did a great job :)
Tidio is super helpful for us as a small business to manage customer enquiries quickly and more efficient. Though I find setting up automated chat bots is a bit tricky, their customer service is fast and very helpful. They even gave me some more ideas on how to use it and how to better interact with customers! Thanks Tidio :)
Thank you so much for your review! We really appreciate your kind words and are happy to help :)
Im really satisfied by the support, the only issue im facing is the IOS app which is working so slow.
Thank you for your feedback about our services and our app. We really appreciate the 5 stars! If you are experiencing any issues, you are always welcome to contact us at [email protected]
great app for live chat service and customer care I give five star for the app and five star support
Thank you so much for the review! We really appreciate the kind words and the 5 stars
Great app that really helps to convert! Everything is well integrated to the website. The support is amazing! Highly recommend!
Thank you so much for your amazing review! We really appreciate it :)
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