Tidio ‑ Live Chat & AI Chatbot for Shopify

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.
Rating
4.8
Feedback
1,241
Reviews
Chart
#300
Shopify

All reviews

5 / 5 Share
Sept. 13, 2021

excellent service. The customer service is also friendly. I hope they will implement the suggestions as soon as possible.

Store Using app Total reviews Average rating
BIGMK.PH About 16 hours 3 5.0
Developer Reply

Thank you so much for the stars and kind words :)

5 / 5 Share
Sept. 12, 2021

Great must have app on your e-commerce store! I've had it for a couple of years now and is very effective!

Store Using app Total reviews Average rating
MY SEXY STYLES About 2 years 12 3.5
Developer Reply

Thank you so much for the perfect score :)

5 / 5 Share
Sept. 10, 2021

Works very well 24/7 with no issues at all in nearly a year of usage. High recommendation for Tidio.

Store Using app Total reviews Average rating
Qi Fine Teas 10 months 1 5.0
Developer Reply

Thank you so much for your kind review! Glad to have you for almost a year :) Here's to another one!

5 / 5 Share
Sept. 8, 2021

The app is great - extremely user-friendly and easy to set up. Plus it has been a very useful tool in generating leads!

Store Using app Total reviews Average rating
Bondi Records About 1 month 11 4.3
Developer Reply

Thank you so much for the review! I'm glad that you can keep enjoying our product

5 / 5 Share
Sept. 7, 2021

So nice, you guys are so patient and your app is so great! Although we were in different place and time zone, the representative replied me in no time, and his advice was so helpful. Keep on good working!

Store Using app Total reviews Average rating
WELLFOR About 1 hour 1 5.0
Developer Reply

Thank you so much for your kind review! We always try to provide the world-class customer support :)

5 / 5 Share
Sept. 6, 2021

First, I love this app! As important, their Customer Service was excellent and very detailed and patient to explain my questions (Thanks Jan!).

Store Using app Total reviews Average rating
The Naughty Bear 26 days 2 5.0
Developer Reply

Jan here, it was a pleasure. :) If you have any questions we are always happy to help!

5 / 5 Share
Sept. 6, 2021

Tidio works just great, it was recommended by a friend and it has honestly been the the best for my startup. Great tools and configuration options for bots, messages, client lists, etc. Also the interface is super fast for potential customers unlike others around. 100% recommended!

Store Using app Total reviews Average rating
BearBeard-cl 7 days 1 5.0
Developer Reply

Thank you for the kind words and recommendation :)

5 / 5 Share
Sept. 6, 2021

I had an issue getting the Live Chat and Chatbots to work on my site. I used Tidio's live chat and spoke with a senior developer. He was super knowledgable and spent the time walking me through how to solve the issue. Once I had completed the steps, he tested it all for me and it worked great. He even replenished the bots used in the testing process :) Highly recommend for their support. I will now get on with using the app.

Store Using app Total reviews Average rating
Developer Reply

Thank you so much for your great review and the 5 stars :) We will make sure to compliment the person who helped you!

5 / 5 Share
Sept. 2, 2021

this app works great and I definitely recommend installing it! doesn't slow down the website at all!

Store Using app Total reviews Average rating
0'Majestic 15 days 2 5.0
Developer Reply

Thank you so much for the review and for your recommendation!

5 / 5 Share
Sept. 1, 2021

Excellent App and great support - we have been using tideo for a few years now and we love it ! - a great sales tool to live chat with a customer - it really helps to get the sale !

Store Using app Total reviews Average rating
Just Style LA 25 days 3 5.0
Developer Reply

We are proud to be a part of your business! Thank you for the 5 stars :)

5 / 5 Share
Aug. 30, 2021

日本語でやりとりをしても、不具合が出ません! サポートにも日本語のままやりとりを送ってお返事をいただけます!(返事は英語でしたが… 管理画面が日本語になれば使いやすいので改善を待ってこれからも使用します!

Store Using app Total reviews Average rating
Developer Reply

レビューありがとうございます!管理パネルをさらに多くの言語に翻訳したいので、注意すべきことがあります:) Thank you so much for the review! We want to translate the admin panel to even more languages, so there is something to look out for :)

5 / 5 Share
Aug. 30, 2021

it's an easy to use app, especially love the multilanguage function. Very efficient support, highly recommended.

Store Using app Total reviews Average rating
8TTO MARKET About 2 hours 5 5.0
Developer Reply

Thank you so much for the review! Glad you enjoy our features :)

5 / 5 Share
Aug. 26, 2021

App fatta molto bene, fornisce già parecchi modelli da cui partire. Permette di fare tutti i test del caso, si impara rapidamente. Unico consiglio forse fornire più indicazioni in fase di costruzione del chatbot.

Store Using app Total reviews Average rating
ZAILO Aromaterapia About 24 hours 6 5.0
Developer Reply

Grazie mille per la tua recensione e per il tuo feedback! Faremo in modo di migliorare le nostre guide sui Chatbot in modo che siano più facili da usare per tutti :) Saluti! Thank you so much for your review and for your feedback! We will make sure to improve our guides about Chatbots so they are easier to use for everyone :) Cheers!

5 / 5 Share
Aug. 25, 2021

Works well, very happy with it. Lots you can do and its helping us get customer emails. Overall happy and good support

Store Using app Total reviews Average rating
Willis Judd Australia About 1 year 1 5.0
Developer Reply

Hey! Thanks a lot for the review and the perfect score. We are happy that our product is already helping you with your business

5 / 5 Share
Aug. 24, 2021

This app is great! Reasonable pricing with amazing pre-made chatbots template. Great Customer Support.

Store Using app Total reviews Average rating
mododoc Los Angeles 4 months 1 5.0
Developer Reply

Glad to hear that you enjoy our product! Thanks for the review :)

5 / 5 Share
Aug. 24, 2021

Tidio chat is the most affordable & flexible chat program for a small business. Before using this, we tried Zendesk and found its functions too segmented and adds unnecessary barriers to the workflow, i.e. "Chat" and "Bot" is two completely separate functions which you needed to pay siginificantly more for in Zendesk. Now, we only use Zendesk for email tickets and Tidio for chat. This seems to be the best solution for us for now.

Store Using app Total reviews Average rating
Cap and Gown Direct Over 2 years 7 4.7
Developer Reply

Thank you for the amazing review, we really appreciate it! Enjoy your Tidio

5 / 5 Share
Aug. 24, 2021

This app has really helped us increase our conversions. Highly recommend. Visit Elixirshots.com if you want to check out our automation with Tidio

Store Using app Total reviews Average rating
Elixir Shots 20 days 7 5.0
Developer Reply

Thank you for the 5-stars! We are happy to hear that Tidio is already proving to be useful in your business :)

5 / 5 Share
Aug. 24, 2021

Fantastic app. Adds a lot of value for your customer service + Their support staff is quick and really helpful!

Store Using app Total reviews Average rating
United-Doggos 4 months 9 5.0
Developer Reply

We really appreciate your review! Thanks a lot for the kind words :) Feel free to always reach out for help

5 / 5 Share
Aug. 23, 2021

it's more convenient than FB messenger, I think. And the customer service is there every time!!!!!!!

Store Using app Total reviews Average rating
Saltum Sports About 1 hour 3 5.0
Developer Reply

Thank you for the 5-star review! We are happy that you feel like you can always count on us :)

5 / 5 Share
Aug. 23, 2021

Love Tidio, we've been using it for a few years now, great customer support, great features, great price. 100% recommend.

Store Using app Total reviews Average rating
Northern Saunas Over 2 years 4 4.0
Developer Reply

Thank you so much for your kind words and a 5-star review :) Enjoy your Tidio!

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