Tidio ‑ Live Chat & AI Chatbot

amazing team very reactive which is always appreciated when you start using an app. Thanks a lot to Maciek for his help

The app is user-friendly and easy to integrate. allows to stay connected with visitors, and answer questions which can help with conversion rates. plus amazing customer support. Ian and Jakub have been super helpful with setup. highly recommend!

It's a really good app, it's help me a lot to understand my customers and the team is really good and efficient !

The customer service replies to me instantly and solves my problem. Which helps me still be able to reply to my customer. what can I say? Awesome people, Awesome APP! Love it!

We are having great susses with the live chat on our website. Very happy with this app and the support.

Great app and friendly customer service. Cannot wait to implement this within my website. It's got great chatbot features that will prove to be useful.

So easy to use and great service overall! Love the product and ability to customize the widget and settings.

Tidio is just awesome, their chatbot features are great for ecom companies - can't say enough good :)

Tidio is a great free chat app, but once you want some extra features, the extra charges per service are ridiculously insane. The basic chat is free but let's say you want the chat to have some chatbots to reply for you. That will cost you $18 per 1000 chat pop-ups. If you have a fairly serious store, 1000 sessions are 1-3 days and your chatbots stop working. I mind you that the mini pop-up cost ZERO operational costs and $18 per 1000 is an insane price to pay. You have a few "bulk" discounts but even at $45 per 5000 is not cost-effective because of some other free and paid apps in there. The default setting will make you spend those really quick and now you have to pay more. Joke. The communicator package is a complete rip-off. It will tell you numbers of "actual users" but check any basic tracking app and their numbers are wrong. it says 16 visitors but Shopify, google analytics and Clickmagic only identify 2. So you are basically messaging nonexisting users for $18/m. obviously, support was adamant to prove that there are 16 people but was not able to provide any active user IP to double-check. Another thing is the tricky billing system, you add something but once you try to make some changes, the features stop working and you already paid for them. If you would like to get a refund you will need to work with Shopify support to resolve your tidio billing issues because their support team can't really help you. A final note on the support team, they can't help you. The only thing they can do is deal with some minor issues or how to use the different features that you have to pay big $$$ to use. I have reached out to them a few times and they always send me to deal with someone somewhere else. Which in most cases should probably be resolved by tidio support. I have tried to reactivate a chatbot feature that I paid for and was stopped because of their tricky billing system. Support told me to go and figure it out with shopify. Terrible. For the support team, if you actually try to solve the problem rather than pushing that tidio is never wrong, maybe then you will actually be helpful.

Quite simply the best live chat app you can use! having a dedicated iOS app is the killer feature! never miss a chat again!

Easy to install, easy to configure, easy for support team to respond to questions. Pre built automations with options to add more as we grow, helped us get started quickly.

Really easy to implement and customize. I like the ready to use chatbots they are. Also the support is good :)

Exquisite look, easy to use, and not as expensive as other competitors. I loved it! And I recommend it!

Easy to setup, easy to use. The interface to create your own chatbot is really cool and user friendly! I immediately was able to use this to chat with some customers and add additional items they were looking for without leaving my website, keeping them engaged. First day the app paid for itself.

La simplicité d'utilisation. On le prend en mais tres vite. Tres intuitif. Service client ultra efficace. J'aime le fait qu'il enveloppe plusieurs prestation en meme temps. On peut gerer le chat en direct, envoyer des emails, faire du marketing emailing c'est vraiment Top.

It really helps me a lot! Besides, Dominika is a patient and professional customer service. She pointed my mistake just by one test.

Awesome. Free. What's not to like! There is also excellent and quick support. More features will be implemented with a stronger community. :D

Excellent App for Chat System. I was looking for something like this from long time but now it has fulfilled the needs. thanks

Very easy to use and set up! The free version is all I need because we are a small team, but the upgrade looks nice if you have a large team and a large company.

A great tool to automate the customer service process and engage new customers on our website. We've been able to capture new customers through this awesome engagement tool!