Tidio ‑ Live Chat & AI Chatbot

March 3, 2021

Good app but unfair pricing. pricing is different for live chat and bot. not only that they only send 1000 bot notifications each month on that plan. I get 1000 visitors like every 3 days. so I will be spending all my profits to keep the bot plan running. This really is not fair.

March 1, 2021

This app is just awesome!! the people who created it are extremely professional! I have never seen an app with this much features! and the free plan is filled with features that are free forever. I have nothing but the utmost respect for the people behind this app, thank you very much guys, this app is exactly what i needed for my business. Thank you

Feb. 15, 2021

So far so good! Hope it continues that way. Love the fact that you have an app, like messenger, that allows you to interact live with your customers.

Feb. 5, 2021

Such a great app! We had another chat app installed and it did not meet our needs even close to what Tidio does. The app is user-friendly and the learning curve isn't too steep. The typing preview function is THE BEST, as we can start to solve any customer inquiries before they've even hit send! Tidio's Customer Service Team is outstanding, and definitely helps them to stand out from the rest. They respond quickly, provide efficient and fast resolutions and are always very friendly! Thank you Tidio!

Jan. 26, 2021

I am using this app to improve my customer support. Extremely easy to set it up. And great help team. Totally recommended

Feb. 1, 2021

Recently, we've been sincerely impressed with Tidio Support (Olek to be very specific). Earlier, we felt that not able to customize Tidio was quite a deterrent to using this app. We wrote a 1-star review, which Tidio took very seriously (and am impressed with their diligence to reach us). Not only did they help us customize our look, but helped us remove their branding once we could upgrade to the next level. Our website is not yet up, but we are waiting to see Tidio in action. More reviews to come as soon as we see success.

Jan. 20, 2021

Using Tidio for more than a year. Very stable, so far the server only down once to my notice but overall is one of the best live chat app for Shopify. One feature that I cannot stress how important it is to some of us which is a thread status option, Away. Online and offline is a definite but away is still super important as well. Hope this will getting added soon or else we will probably looking at some other option and probably cheaper once we hit the 24 months of usage.

Dec. 23, 2020

This app is absolutely amazing. Highly recommend for the FAQ Bot especially it is a lifesaver to our whole company. Thanks Tidio!!!!

Dec. 15, 2020

We use the free plan offered by Tidio for our Shopify online store. Use their desktop app while I am in the office and the mobile phone app. Works great and already made a few new contacts.

Dec. 7, 2020

I just downloaded this app and it was an instant success! One of my customers immediately started chatting with me right from the website which made the experience much more memorable. I added my name and photo to the chat box so customers know they're speaking with me directly (my business is still small enough for me to do that). Long story short, I made a sale and that customer loved the experience so much she promoted my online shop on her Facebook page. I also programmed my hours so the widget is only active M-F, 8am-6pm. Get it, you won't regret it. You can check out my website to see what it looks like: www.mabelleprovence.com

Dec. 1, 2020

I downloaded Tidio at the recommendation of a friend to use its chat bot services. I have also used the marketing campaign service and find it to be a very easy app to use, very professional and clean looking too. I especially want to give a shout out to their customer service, which is TOP NOTCH! Their agents are very quick to respond and knowledgeable about the app. Really, really appreciate all their help. Highly recommend Tidio to any small (or big) business looking to play around with a these sorts of features on their website.

Nov. 25, 2020

This is such a great app. I am on a free plan because we are also a startup and don't have the kind of fund to upgrade. But, we are already seeing conversions visa this app. Highly recommend it.

Nov. 9, 2020

I love all the features and what you can do with this app. It's more than just a chatting app, you can build so many custom bots and it's so much fun playing around with them!

Nov. 6, 2020

Support was quick to respond and help us track down an issue with one of our profiles. Highly recommend!

Nov. 3, 2020

I used this app to improve my customer service process, a very user-friendly app even for beginners!

Nov. 3, 2020

I was a little bit sceptical about whether it would help the store and how easy it would be to setup. I LOVE TIDIO! Wish I had done it ages. Really helps with conversions and a doddle to set up. Monthly cost is fair too :)

Oct. 27, 2020

I started using the app today, so far everything is very usefull, easy to use and everything looks appealing.

Oct. 1, 2020

This app is amazing and love all the ways you can customize the experience. Love the desktop/mobile app features that provide flexibility to respond promptly anywhere I am. Also, the service for this app is AMAZING. It's actually my favourite part of it! Love being able to talk to real people when I'm in need of help and they address all of my concerns. Thank you !

Sept. 24, 2020

We really liked the ease of automation, customisation that Tidio is able to provide hence we installed it in all our e-commerce sites. However it is disappointing that the charges have skyrocketed from $15 per month for triggers to 5K users to now $18 per month for 1K users. We only found out because we got notification that we don't have any more triggers left for this website and we were surprised as it didn't happen to the other site. And if we were to upgrade to 5K users we will be paying $45 which was 3 times the original amount we paid previously. It was a rude shock to us and this price difference makes it very difficult for us to want to continue.

Sept. 22, 2020

Amazing app, i'm enjoying it and it definitly get you more leads, more engagement and more interaction with your clients, especially the chat bots. I'm very satisfied and absolutly recommend it :)