Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,142
chart
#120
All reviews
Review RSS Feed
Nov. 1, 2019
I've been using Tidio for about a year now. I've never had an issue with it and it has let me set up bots to manage customer service without me intervening. Support has always been great, Olek and the rest of the team really go way and beyond to help me get things donde the way I need them. I recently had to downgrade and I was worried I would loose all the work I had done during the past year. I was happily surprised to know I could keep the free plan. My bots and all my settings are kept intact though the chatbots will be limited to reach 100 unique visitors a month. Tidio is one of the best -if not the best- apps I've used. I really recommend it.
Thank you so much, we're really proud you're here with us. :)
Oct. 30, 2019
so far amazing this app gives you what you need with a beautiful and smart interface thanks allot for your effort
Big thanks from our team! :)
Oct. 28, 2019
Love this app! It was exactly what we needed and it helps us communicate more with costumers. There is always someone online to help you with setting everything up too! The chatbots are really helpful as well. In the future it would be cool if the costumer could select what category they have a question about and the chatbot could then assign it to the correct operator. For example we have men's and women's clothing and we just re-assign the operator if one gets a question for the other department. Overall super helpful!
Oct. 25, 2019
I'm currently on the free plan. This app is great, it's easy to set up, and I love that I can use it to interact with my customers via the app on my iPhone. It's a must!
Oct. 17, 2019
Great chat app and amazing support team. They helped me change the location on the button and they are always there for any question.
We're always happy to help you. Thank you for the review. :)
Sept. 26, 2019
We are happy with this app. It's easier for customers to contact us. We can set chatbots and business hours for the chat and chatbot. Thank you for offering a free plan, that's very helpful for small business.
Thank you for your review. We're proud to support small businesses!
Sept. 25, 2019
Makes a big difference for me. Acquired a few valuable leads thru this nice App. Upgrade for 15$ was necessary quite soon (free won't last very long) but that's fair for such a well-designed App. Support deserves 6 stars! Keep up the great work!
Amazing review. Thank you so much. :)
Sept. 25, 2019
Great tool, it helped my store to get more sales. Ideal to solve those little doubts of the cleintes and close the sale.
Perfect, we're really happy to see your review!
Sept. 24, 2019
Incredible software that generates leads like mad. Also great customer support. I'm a lifer with Tidio
Wow, that's amazing, thank you! :)
Sept. 17, 2019
really great app, cannot fault it! improves sales as customers can get answers straight away and the ios app is great too. see it live on our personalised and ashes memorial jewellery site www.annalise.co.uk
Thank you so much for your review!
Sept. 17, 2019
new to the app and received help right away. useful, easy to use and efficient in communicating with customers
Thanks! Cheers from our team! :)
Sept. 15, 2019
Tidio is a great chat app and I recommend it to other users of Shopify. It has plenty of customizations and options and its basic functions are free which is great.
Awesome, thanks! <3
Sept. 11, 2019
Easy to install and easy to use. Great for customer service! Truly recommended this app. AND IT'S FREE to start with.
Perfect, thank you so much.
Aug. 29, 2019
One of my favorite apps, support is awesome! Very cheap compared to the value it has brought to our business.
Amazing, thank you!
Aug. 28, 2019
Today was the first day using this tool, and I am in love. Support staff was fast, and very helpful.
Thanks! Best of luck from the Tidio team! :)
Aug. 16, 2019
Easy to setup and works really great on all my devices! I needed help to change some settings and customer support was great1
Aug. 13, 2019
I would give 5 stars but I have only JUST installed the app and have yet to fully utilize it...I was having trouble uploading the app to my page and Martin in Tech/Customer Service immediately responded and was a HUGE help! :)
Aug. 12, 2019
It's not completely free, not good after i used it. Just a free trial for some days i don't know how many days.
Hi, I’m really sorry to see your review — our app is available in the forever-free plan. The trial version lasts 7 days to show you the premium features of our live chat and chatbots. This allows us to maintain and grow the service. I can help you switch to the free plan now - I’ll contact you directly. Olek
Aug. 2, 2019
This app is so easy to use, and the price point is really excellent. Being able to provide our customers with instants support -- and receiving it from this app's team -- is invaluable.
Using app
11 days
Total reviews
2
Average rating
5.0
July 29, 2019
This may be the best kept secret of all the shopify eco system. Have tried maybe more than 10 chat solutions so far, but none would hold a candle to this in terms of useability, functionality and effectiveness. Would be happy if it could be a little cheaper but this really is great
Thank you so much for your review! Stories like yours motivate us to continue improving our service. :)