Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,182
chart
#128
All reviews
Review RSS Feed
Sept. 16, 2020
I've used Tidio before and just installed it again for my busy Christmas Season. Now more than ever customers want quick answers and Tidio is easy to use both on the desktop and on my phone.
Thank you so much! This is exactly what we were going for when creating Tidio. We appreciate it :)
Sept. 14, 2020
TIDIO helps to communicate with our clients better and faster. The good thing is - it's really easy to use. Thanks!
Thank you so much for the kind words and 5stars :)
Aug. 26, 2020
The Chat Bot lead generator, Communicator and Email all in one integration is amazing! It is 100% worth the money. Great app and even better customer service.
Thank you so much for the 5stars and kind words! :)
Aug. 18, 2020
So far this app has been great! It saved a sale that we would have lost within the first 10 minutes of us setting it up.
We are glad you are enjoying Tidio! Thank you so much for the review :)
Aug. 13, 2020
I really like this app, it's reliable, easy to use, easily customisable and improves the customers experience. I have tried other apps and always come back to Tidio.
Thank you! We are happy that we consistently deliver and that you enjoy Tidio :)
Aug. 10, 2020
Extremely well designed and thought out — they did this right! It was a great experience interacting with our first customer just a minute ago and then seeing that person start to checkout. We are still adjusting a lot of things with our site to reduce friction, and it's nice to have a little site helper always there to cover the bases. Thx Tidio folks!!
Thank you so much for your thoughtful and kind words :)
Aug. 5, 2020
Tidio Live Chat is a fantastic app. The support is fast and always ready to help. The app works great and I am happy that we chose Tidio as our live chat and chat bot provider.
Thank you for your kind words and the 5star review! :)
July 31, 2020
fantastic app i gained so many customers using this app and its convert so well. i sealed so many deals chatting with the customer immediately Tidio chat alert me
We are proud to be a part of your business! Thank you for the review :)
July 26, 2020
Having Connectivity issues where settings would not save, would not load, etc. Now I cannot even open the app, cannot deactivate the chat bot
July 24, 2020
I recently started using this app and it is working great so far. I'm so glad I found it, and I would recommend it to other eCommerce business owners.
Thank you for the 5 stars :)
July 22, 2020
Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs. Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.
Thank you for the review! Do you experience the lack of notifications when the app is online on your mobile device? If that's the case, please reach me at [email protected] and I will be able to help directly :)
July 22, 2020
I've only been using Tidio for a few days, but it seems to be working well. Many of our new potential clients have been utilizing the chat bot to ask questions which we love. Since we sell international, the feature to translate into many different languages is very beneficial for us!
On behalf of the whole Tidio team, we thank you for the review :) We are proud to be a part of your business!
July 20, 2020
A powerful marketing instrument, many customizable options, quick support, I am very satisfied with this app!
Thank you for the kind words and the review :)
July 17, 2020
It´s just what I was looking for. :) Amazing ¡¡ Good job ¡¡ La recomiendo a todo el que tenga una tienda online y quiera tener un chat online que funcione sin ningún tipo de problemas.
Thank you so much! We are very glad to be a part of your business :)
July 16, 2020
Easy to set up, AI functionality can be as simple or involved as you wish (or none at all). Affordable, easy to use, effective... what more could you ask for?!
Thank you so much for the review! We are very happy that Tidio is serving you well :)
July 16, 2020
Have been using this app for a year or two. LOVE LOVE LOVE it! We've been using it as a strategy to increase conversions and decrease returns/exchanges and I truly believe it's made a big impact. Also now loving the integration with Shopify sales - so rewarding to see that data!
This is exactly what we were going for :) Thank you for the review!
June 30, 2020
Amazing app, easy to set up and very usefull. I'm thinking buy the pro version, but i will wait.....
Thank you for the review! If you have any questions or we may advise in any way feel free to reach out to us :)
June 24, 2020
Not real useful no real data behind the use did not increase sales Support is slow and not very helpful how can a company doing chat not be available via chat for help
June 19, 2020
Great app! I highly recommend it for chat. Our "chatters" thought it was very user friendly, and it helped with the success of our store. Our customers have been using successfully this app to ask questions.
Using app
About 2 months
Total reviews
3
Average rating
5.0
June 17, 2020
The one live chat app that rules them all. This has become an essential part of my online store. Thank you Tidio!
Thank you! We are proud to be a part of your business :)