Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#375
All reviews
Rating Breakdown
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Feb. 5, 2021
Such a great app! We had another chat app installed and it did not meet our needs even close to what Tidio does. The app is user-friendly and the learning curve isn't too steep. The typing preview function is THE BEST, as we can start to solve any customer inquiries before they've even hit send! Tidio's Customer Service Team is outstanding, and definitely helps them to stand out from the rest. They respond quickly, provide efficient and fast resolutions and are always very friendly! Thank you Tidio!
Thank you for the great review and encouraging words! :)
Jan. 29, 2021
Did my research and I have to say, this is by far the best option out there. The pre-chat email capture and the ability to make custom chatbots (I love automation), make this an instant favourite app for me. Thank you Tidio!
Thank you for the kind words, I will be happy to forward your words of encouragement to our Chatbots team :)
Feb. 1, 2021
Edit - A tidio employee had contacted me about the confusion, and it turns out that we had just been forwarded emails we were not supposed to see. Now with the actual review, Tidio is a really good app. Although a tad higher priced, it has tons of features for sites to use, as well as a really nice interface for every feature! If they change to interaction based payments instead of visitor views, I will definitely repurchase!
Thank you for the kind words! We are proud to have you with us :)
Jan. 28, 2021
Une application indispensable pour chaque site, vraiment top !! la plus value qu'elle apporte est non négligeable
Thank you so much! :)
Jan. 26, 2021
I am using this app to improve my customer support. Extremely easy to set it up. And great help team. Totally recommended
We appreciate the 5 stars! Thank you :)
Feb. 1, 2021
Very happy with the app. I'm currently on the free plan as I'm about to launch my store. It works very well, looks nice and is very easy to set up. The mobile app is simply great in order to handle your store support on the go. Bravo.
This is exactly what we were going for when creating Tidio. Thank you for the kind words :)
Jan. 25, 2021
great app so far! looking to explore it more indepth once we start moving more. looks like it will be great for a growing business.
Happy to hear that! Thank you so much for the review :)
Feb. 1, 2021
Recently, we've been sincerely impressed with Tidio Support (Olek to be very specific). Earlier, we felt that not able to customize Tidio was quite a deterrent to using this app. We wrote a 1-star review, which Tidio took very seriously (and am impressed with their diligence to reach us). Not only did they help us customize our look, but helped us remove their branding once we could upgrade to the next level. Our website is not yet up, but we are waiting to see Tidio in action. More reviews to come as soon as we see success.
Hi! I'm so sorry to see your review. I have reached out via email to learn more and help. Olek
Jan. 21, 2021
im writing this review about tidio's customer service. the tidio customer service is really awesome and helpful. I was having trouble logging into my tidio account and they really helped me sort it out in minutes. Martin from the support team helped me on live chat. thanks Martin. and thanks to Arek also
Thank you for the encouraging words for our team! We appreciate the review :)
Jan. 20, 2021
Great experience. So happy I have found a chat solution that works, allows you customise it to great lengths and also supports new businesses by oferring a free app as opposed to milking you away right from the get go as other chat apps do. Installation and configuration was a breeze and got it up and running in minutes!
This is exactly what we were going for! Thank you for the encouraging words :)
Jan. 20, 2021
Using Tidio for more than a year. Very stable, so far the server only down once to my notice but overall is one of the best live chat app for Shopify. One feature that I cannot stress how important it is to some of us which is a thread status option, Away. Online and offline is a definite but away is still super important as well. Hope this will getting added soon or else we will probably looking at some other option and probably cheaper once we hit the 24 months of usage.
Thank you so much for the kind words and a great review :)
Jan. 19, 2021
Only installed a few days ago 15 leads & 2 sales already. Recommend for improving conversion rates and adding customer service.
We are really happy that Tidio is working well for you :)
Jan. 14, 2021
Love the app, and the customer support has been great throughout. I've been using the app for a couple of months and it's been great, and the dev team are quick to listen to feature requests.
Thank you so much for the encouraging and kind words! :)
Jan. 11, 2021
installo l'app e subito dopo mi dicie ops, c'è stato un problema... continuo a ricaricare la pagina e ancora ops, c'è stato un problema. ho mandato e-mail ma nessuna risposta. davvero deluso
We would love to help you with this! Our developers are working on the error not popping anymore. For the time being, please disable the Google Translate plug-in inside your browser, then refresh the page and you will be able to enter your Tidio panel. If you have any questions, please reach out to me at [email protected] where I will be able to assist you further
Jan. 10, 2021
My issue was not resolved. I was told in the email that through email they will be able to help me out but after I replied no response from them. My developer was using Tidio before that is the reason why it was showing the old account (I got no access to that). There were no response so I had to delete this app from my store.
The response time during the weekends can be a little bit longer, but we responded to every email we had associated with your account to help. Unfortunately, we never received a reply but we would still love to help you so you can continue using Tidio. Please respond to the email from [email protected], or drop us an email directly so we can establish a way of communication to help you personally :)
Jan. 9, 2021
Great live chat and bots automation! Very helpful support! So far I have been helped five times very quickly and in a friendly manner. Other services can learn a lot from this
Thank you so much for the encouraging words :)
Jan. 5, 2021
as they said it might increase the sales by up 40% it's correct because the customers feel more confident about the website when they see a professional tool like the Tidio live Chat and when the customer has a question will ask through the chat and you answer him means you got a purchase
We are proud to be a part of your business. This is exactly what we were going for, and we appreciate your encouraging words. Thank you!
Jan. 3, 2021
Convenient when customers want to ask a question about a product. Its very easy to use for both seller and customer.
Thank you so much for the 5 stars review! :)
Jan. 2, 2021
Great tool for creating leads in your Shopify store. Is easy to configure and do not require special knowledge neither special skills. Love the feeling to the visitors that the webpage is constantly monitored. It gives you a free version to start so the app will pay it self ones you finish the configuration and basic optimization.
This is exactly what we were going for. Making it easy to communicate with the visitors of the websites, is our goal. Thank you for the review :)
Jan. 2, 2021
1 week in and so far no complaints. Easy to use and easy to install. I generally write brief notes and emails so I am mentioning this so I get to your 100 characters ask for this review ;)
Thank you so much, we are glad you like Tidio :)