Tidio ‑ Live Chat & AI Chatbot

Nov. 28, 2017

Great extension. Works seamlessly.

Nov. 17, 2017

Day 1 and so far so good - helped with conversions already today! So much easier than long, drawn-out email conversations. Helpful advisor on live chat for installing on my MAC too.

Nov. 14, 2017

I will be the devils advocate here and do a real rating. I had problems with this application from the very beginning and its NOT smooth at all, and is very glitchy since the update as well. Terrible customer service, very very glitchy on my desktop as well as my phone. Shows me notifications when I didn’t have any, was terrible with communicating with my mobile and desktop. I would get several notifications when I WAS the one who sent the messages. The update was horrible with geo location, no cart updates for customers and no cart information at all. The application is simply a glorified text message, nothing really that works great with Shopify. Just a terrible app. On top of everything else, every time I went to customer service, they always had me do leg work, take a video, send screen shot, do this, do that, never looked into the situation at hand. Send you general links and information. Customer service is lazy, and simply never fixed any issues. I will never be coming back to this chat application, was terrible from start to finish.

Aug. 30, 2025

Love it. Especially on mobile devices. Getting better every day -------- SuitsOutlets.com is the official website selling discounted men's suits.

Nov. 2, 2017

Application works great. Tidio looks good, downloads fast and is very userfriendly. Best app to communicate with customers and I've tested a lot of different apps.

Oct. 27, 2017

Love the app, but the service is next to none. We work with a lot of developers on Shopify and we have never had a better customer service experience. keep it up guys!

Oct. 26, 2017

Awesome app. We're on these chats like hawks and have seen a definite rise in conversion rates from people that are asking questions. The personal touch helps alot. Also the automation sequences are great to keep customers engaged when we're not around.

Oct. 24, 2017

Amazing support staff. Kamil was a pleasure to work with and he was patient with me while he fixed my issues. Highly recommended.

Oct. 17, 2017

The best customer service and has really helped our store so much. We offer one of a kind unique accessories so people are always emailing, our customers now reach out on here! So amazing!

Oct. 16, 2017

Such a great app! Easily customized so it looks great on our website. Support is awesome and I really can't recommend it enough.

Oct. 13, 2017

Absolutely love this app. What a great conversion increaser. Also amazing customer support by Tidio. Thumbs up

Sept. 28, 2017

Just installed this app and was pleased to find support ready and available to guide me through a couple settings. So far this is a great app easy to use and lots of nice features

Sept. 20, 2017

So far it's worked great for us! We even switched over our other website to Tidio because we're able to manage everything in one place. Love it! Their support team is second to none. Very responsive and helpful. Would definitely recommend!

Sept. 12, 2017

Just downloaded it today - so far very happy with the customer service from Tidio support . I like that I can be available for my customers 24/7 via my mobile. Would recommend! www.kenzulatlas.com

Sept. 8, 2017

Easy to install, easy to use, super customizable, and great customer service! -Protein Milkshake Bar

Sept. 5, 2017

Extremly good looking chat, nice support - I am very happy with this and has already seen an increase in customers contacting me!

Aug. 28, 2017

We've been using Messenger chat until now but Tidio was a great find for us. Yes it's a chat tool, but the real power comes from the ability to automate chat messages based on various events and triggers. This is really powerful and of course something you can't do with Messenger. Great app and really useful!

Aug. 18, 2017

Incredible functionality, using tidio on two sites, but I can get messages from both sites in the tidio back office. Integration with email and Facebook messaging is phenomenal! Support is awesome! Thank you!

Aug. 14, 2017

The best app for live chats. I tried other chat programs and none of them is comparable to this gem! Easy to use, great support and the best functions. Finally a development team that understands what a business needs!

Aug. 11, 2017

I love this, I love this, I love this. Can't believe things can go this smoothly and app developer can think so much ahead. All my wishes (including full translation) fulfilled before even mentioning them. Can't live without this.