Tidio ‑ Live Chat & AI Chatbot

I recently started using this app and it is working great so far. I'm so glad I found it, and I would recommend it to other eCommerce business owners.

Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs. Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.

I've only been using Tidio for a few days, but it seems to be working well. Many of our new potential clients have been utilizing the chat bot to ask questions which we love. Since we sell international, the feature to translate into many different languages is very beneficial for us!

It´s just what I was looking for. :) Amazing ¡¡ Good job ¡¡ La recomiendo a todo el que tenga una tienda online y quiera tener un chat online que funcione sin ningún tipo de problemas.

Easy to set up, AI functionality can be as simple or involved as you wish (or none at all). Affordable, easy to use, effective... what more could you ask for?!

Have been using this app for a year or two. LOVE LOVE LOVE it! We've been using it as a strategy to increase conversions and decrease returns/exchanges and I truly believe it's made a big impact. Also now loving the integration with Shopify sales - so rewarding to see that data!

Frankly, Tidio is amazing! They're going to save a lot of merchants from the "crash and burn" cycle because they have so many different options for the customer. My only pet peeve is that I have yet to merge with Facebook messenger - I set it up, but it's not functioning. I ended up having both messenger and "bot" on my homepage. However, I hope to fix that soon. Great job guys, but help me out with my messenger issue, please. Thanks.

Amazing app, easy to set up and very usefull. I'm thinking buy the pro version, but i will wait.....

Not real useful no real data behind the use did not increase sales Support is slow and not very helpful how can a company doing chat not be available via chat for help

Great app! I highly recommend it for chat. Our "chatters" thought it was very user friendly, and it helped with the success of our store. Our customers have been using successfully this app to ask questions.

I tried many app for live chat. I love this one. You can set any situation, quick response and get detailed analyice

A bit disappointed. I previously used the "Tawk.To" app, but I thought I would make the switch to Tidio because I enjoyed the design a lot better. But here's the problem, there is a big communication delay between Mobile and Desktop. I have to quit out of Tidio and restart the entire desktop application for the interface to mirror my mobile app properly.. Sometimes the problem is never solved when I restart both applications. Right now, the Tidio mobile app is telling me there are 7 people on my website - but the Tidio desktop app is telling me there are 9 people.. Guys, this is a pretty big deal. And because of this error, none of the analytics on the Tidio App should be trusted. I have to ask myself, am I missing chats? Who knows, because it's not reporting correctly. I have missed every single chat I have gotten so far since downloading the application. I never missed a single chat when using the "Tawk.To" application. Tidio never reports correctly since the day I downloaded it. And if you're wondering, Yes- both my mobile and desktop apps are synced under the same username. My previous chat application "Tawk.To" never had these problems, ever. Unfortunately, I hate to say it but I need an immediate refund. Not only is the app not syncing, but the analytics cannot be trusted due to software issues. Specs: Latest version (10.15.5) Mac OS Catalina on a perfectly functioning iMac Pro 2017. Latest version (13.5.1) iOS iPhone 11 MAX Thanks

The app was very easy to integrated and started working immediately. I have been impressed so far and

My first experience with a bot system, but I am familiar to the concept and though it haas been a few days my impression is that this is a customer focused great app!

I really like the free features on this happy. The UI is simple and easy to use and the functionality is good.

Really good app! i recomend if your starting and eccomerce bussiness! really good the free app to see how it works

Hey guys, in the shopify app store you'll find many awesome Apps but this one is so uuunbelievable amazing! It works really fluently and nice. I contacted the supported. They answered me within some minutes! Like it!

amazing app, very easy to use, now i can talk to my visitors as soon as they come to my store. Helps increase sales as you give visitors a code upon arrival on your site

So far this app goes beyond our expectations. We´re really happy working with it. It´s a jewel. And we´re also very impressed by Tidio´s support team, all questions are answered fast and these guys are very friendly and professional. It is not that we have stumbled across any trouble with the app, just base knowledge general questions and these guys have been there to assist us and help us with everything we have needed. So far, great app.

This is one of the best investments I have made in my business from the Shopify App Store. The Tidio app has helped us elevate our customer service and improved our communication from 6.5 to 9.5 on a scale of 1-10. Our customers are happier we can chat and respond in real-time and rate us higher than the competition. The chatbots help us convert even while we sleep. We signed up for both of their packages and we couldn't be happier. What are you still doing reading this review, go sign up now!!! As for me, I need to go respond to a customer online now via Tidio :)