Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,183
chart
#128
All reviews
Review RSS Feed
Sept. 17, 2019
new to the app and received help right away. useful, easy to use and efficient in communicating with customers
Thanks! Cheers from our team! :)
Sept. 15, 2019
Tidio is a great chat app and I recommend it to other users of Shopify. It has plenty of customizations and options and its basic functions are free which is great.
Awesome, thanks! <3
Sept. 11, 2019
Easy to install and easy to use. Great for customer service! Truly recommended this app. AND IT'S FREE to start with.
Perfect, thank you so much.
Aug. 29, 2019
One of my favorite apps, support is awesome! Very cheap compared to the value it has brought to our business.
Amazing, thank you!
Aug. 28, 2019
Today was the first day using this tool, and I am in love. Support staff was fast, and very helpful.
Thanks! Best of luck from the Tidio team! :)
Aug. 16, 2019
Easy to setup and works really great on all my devices! I needed help to change some settings and customer support was great1
Aug. 13, 2019
I would give 5 stars but I have only JUST installed the app and have yet to fully utilize it...I was having trouble uploading the app to my page and Martin in Tech/Customer Service immediately responded and was a HUGE help! :)
Aug. 12, 2019
It's not completely free, not good after i used it. Just a free trial for some days i don't know how many days.
Hi, I’m really sorry to see your review — our app is available in the forever-free plan. The trial version lasts 7 days to show you the premium features of our live chat and chatbots. This allows us to maintain and grow the service. I can help you switch to the free plan now - I’ll contact you directly. Olek
Aug. 2, 2019
This app is so easy to use, and the price point is really excellent. Being able to provide our customers with instants support -- and receiving it from this app's team -- is invaluable.
Using app
11 days
Total reviews
2
Average rating
5.0
July 29, 2019
This may be the best kept secret of all the shopify eco system. Have tried maybe more than 10 chat solutions so far, but none would hold a candle to this in terms of useability, functionality and effectiveness. Would be happy if it could be a little cheaper but this really is great
Thank you so much for your review! Stories like yours motivate us to continue improving our service. :)
March 24, 2022
Great app and good support. Glad I tried it...........................................................
Thank you! <3
July 24, 2019
I have been looking for a chat function for our website for quite some time and stumbled across Tidio. I was immediately impressed with its simple set up, functionality, customizable settings, and also their amazing support team. I now have this set up on two websites, and will be adding to a third. Great app!
Amazing - thank you! It was a pleasure to chat with you over our support channel.
July 19, 2019
I installed this because I wanted a live chat app on my site. It took about 5 minutes total to set up from start to finish, including tweaking to my preferences. Don't look anywhere else, I did the research already this is the winner! Jan in customer service helped get everything perfect. Really fast response and help customizing thanks again!
Thank you so much, we're really happy to see your review! :) [And cheers from Jan - he was very excited to see this]
July 9, 2019
Use this app across all 3 of my websites, really simple setup, extremely versatile and the support stuff know what they doing.
Amazing - thank you for using our app on all 3 of your websites!
July 4, 2019
Great app, and even though it takes time to chat with people, it is really worth it. We get a lot of customers in our brick'n'mortar shop thanks to Tidio. Great great customer service also. Don't be affraid to pay to get the features, it's worth it.
Thank you so much - chats can take some time, but it's great to connect with your customers and learn their needs. Best of luck from our team!
June 25, 2019
Support is exceptional and perhaps the best of any app we have subscribed to! So far, about .06% of visitors have engaged with our semiautomated customer service bot. We will continue to test different variations to see what optimizes engagement the best.
Thank you so much for your amazing review. We hope the tests went well. Congrats on engaging your visitors! :)
June 24, 2019
I use this app to help me with customer support. I like that I can communicate with my customers over the phone tidio app on the go. Support is very helpful.
Thank you so much! :)
June 11, 2019
I have been using this app for 2 months now. I have both the communicator and chat features for a total of $30 per month. It is a great price point for me. After setting up automatic chat bots, the features and functions are great. I can see my live visitors and monitor this along with Google live view in Analytics. I have downloaded the app on my desktop and also iphone and both work seamlessly. After a Shopify glitch, the support team worked tirelessly to work out the issue. I highly recommend the app.
Thank you so much for your amazing review! :-)
June 5, 2019
A superb app that lets you do everything you could possibly need from a chat app - also has a discreet design which I like. Keep up the good work!
Thank you! We're glad you like our design. :)
May 27, 2019
The app is very intuitive and it has lots of features. The support is very responsive and helpful and can be reached instantly via chat. Above all else however, it made my site a lot more professional-looking and functional!
Wow! Thank you so much <3