Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,183
chart
#128
All reviews
Review RSS Feed
May 24, 2019
Have used this app for almost 2 years and its pretty much flawless! It was my ultimate solution to solve my customer's doubts whereever I go whatever the time. I can resolve the issues from my phone wherever I am. Its extremely easy and smooth and I haven't had any issues till date. Totally recommend this to everyone who wants a quick,simple,user friendly chat service for your customer! My store is- https://whysobluelove.com/ If you guys have any inputs/feedback for me to work on, I'm all ears!
Thank you so much for your review, we're extremely proud you're with us for almost 2 years!
May 16, 2019
WOW WOW WOW - this APP is awesome. Powerful and flexible. Customer support is rock solid and held my hand all the way - I highly recommend.
Nice! Thank you so much! :)
May 6, 2019
Doesn’t work. Been testing for a week. Messages don’t come through. And their chat support is useless. Kindly funny. The app they offer doesn’t even work for their support. Customer service is HUGE for us. They can even get us up and running.
I'm so sorry to hear that - the issue is caused by two chats being installed at the same time. One was added via the Shopify plugin, while the other one was installed manually using the JavaScript code. I've sent you an email from [email protected] to coordinate next steps - it shouldn't take more than five minutes to fix.
April 11, 2019
Great app - easy to use and awesome customer service. It's got a great customisable design and interface. Would recommend.
April 1, 2019
It's perfect, but it's beautiful, but the most important thing is that their developer service is perfect. Their service deserves such a five-star
Using app
About 2 hours
Total reviews
2
Average rating
5.0
March 21, 2019
Great product and terrific support so far. Still new with it so I will update my review as I spend more time with it. Update. So far I would still say it is a good product. It has a good set of features and things like seeing what they are typing, incoming visitor notifications etc... are nice perks. I would suggest however if you have a somewhat busy site that if you plan on using the bots, you will have to pay $30 a month to get both the communicator package and the automation package. If you go with the Automation package you lose all the perks from the communicator package and if you go with the communicator package you only have 100 triggers to work with per month. It would be nice to have a communicator package with an upgrade option for some more money, but to make it a either this or that or pay double option I think is a little bit much. But, if you have the money, from what I have seen so far it is a nice package. Just think in the end it may be a bit much for us. I am going to stick with it for a bit though to give it a fair shot. Will update again if I have anything new.
Thank you so much for an honest review - your thorough feedback will help other merchants. I'm sure that our app will prove its value over time and deserve a 5* overall rating! :)
March 18, 2019
I love this app. plus the support team is ALWAYS so responsive. kudos. I recommend them for sure. thank you
Thank you so much, we're always happy to help! :)
March 12, 2019
Load time is significantly faster than Tawk.to that we were using previously. Support is immediate and fantastic! 5 star App for sure!
July 1, 2024
You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really beneficial for our business as our customers always have a lot of questions or can be a little shy and like to stay anonymous. It's also perfect for capturing leads while we sleep with the auto-bot. Really love how user-friendly and intuitive it is and have thoroughly enjoyed creating automations. Thanks a million from www.Siliconelovers.com!
Using app
Over 5 years
Total reviews
5
Average rating
3.8
Thank you so much! We're really happy you're with us! Best of luck from our team. :)
March 11, 2019
Updated after a few days use: Not much activity yet - one live chat, and the customer seems to have left after I responded. and I'm still not sure whether LiveChat is for me. However, I would like to note that customer service is first rate. Questions are answered quickly, thoroughly, and professionally. I had never used a live chat app, looked at the reviews and decided to give Tidio a try. Setup was a breeze. I had some questions during the setup, and used Tidio's live chat to get answers. Response was quick and thorough. No one has live chatted me yet, so I don't have that experience. But so far, the customer service is excellent, and the dashboard is good-looking and intuitive. Certainly worth a try.
Hi! Thank you so much for your honest and thorough review. The beginnings are always difficult! We can help you make the most out of your current traffic - e.g. set your chat to ask for the email address and display a pop-up message. Please contact me at [email protected] - I'll be happy to help you! :)
March 1, 2019
Ich habe den Chat hier in Shopify und auf meiner Webseite erstellt. Das war ein wenig kompliziert, da ich zwei Accounts begonnen hatte ( TIPP: zuerst den Shopify Account registrieren und dann das Skript in die Website einfügen). Aber es wurde mir via Live Chat sofort geholfen!!! Tolles Beispiel, wie der Chat funktioniert! Ich denke, dass ich noch viel Spaß mit dem Live Chat haben werde :)
Feb. 27, 2019
Check out carbonthat.com.au for as a test site. The Free plan is plenty, but depending on your site sessions, investing an extra few dollars a month, is well worth it. And Props to Martin from Live Chat, helped me every step of the way! Links well with the iOS app, great job guys.
Feb. 22, 2019
Really great support. Useful app and does exactly what i was looking for. Thanks for the help Rafal!
Feb. 22, 2019
A subtle addition to any site that really helps with customer assistance. Works great in free mode as well.
Feb. 22, 2019
Chefswarehouse.co.uk is a new start-up store running under ultra-efficient process principles. We were looking for a best in class chat app to communicate with customers so Tidio came to our attention - But Hey, we've discovered we can do so much more for customer service & engagement with predefined & editable bots. Looking forward to developing our own customer-friendly AI functionality to stay lean & efficient - and of course customer friendly. So far delighted with Tidio, their help ...and really simple to understand videos. Peter
Using app
24 days
Total reviews
7
Average rating
5.0
Feb. 18, 2019
Great App to get in touch with your customers professionally and the support is very comprehensive and fast to find the right solution!
Feb. 12, 2019
I've been using Tidio App for two sites over the past year and half, Great features and automation to drive sales and customer interaction. I am also part of their Facebook group where you can speak directly to their staff. I had a few issues and started speaking to Rafal, 30 mins later.... everything was finely tuned to work nicely between two sites under one account. You can not go wrong with this app because of their crew specifically Rafal. He is a pro and can take your business to the next level. We will always use Tidio because of the customer service they give as well as a great product! Thanks again, Rafal!
Feb. 11, 2019
As a growing store, we love being available to our customers as much as possible, in an easily accessible and convenient way. While not always the most user-friendly on the back-end, their support is A+ and they always help us get where we want to be.
Feb. 1, 2019
Oscar is most helpful! They are always on standby and their customer service is fantastic. They answer all of my questions, they jump through all the hoops I set up too haha. Will keep this app forever, it's amazing!
Jan. 31, 2019
It is very easy to install and works great, I have been using it for a few days and I think I'll keep it for definitely.