Tidio ‑ Live Chat & AI Chatbot

March 1, 2018

Awesome service, it is a must have for all online businesses!

Feb. 28, 2018

Great service, no downtime, fast and responsive.

Feb. 26, 2018

Martin and his teammates provide great services. Would recommend to other shops.

Feb. 26, 2018

Great app for instant message, so we can comunitate with our visitors in time, recommend! www.iwistao.com

Feb. 23, 2018

Great service and love their automation tools and ability to connect with messenger! Highly recommended!!

Feb. 18, 2018

Great App! Greetings from Austria

Feb. 13, 2018

Just installed. Feel great so far, and the customer support is nice

Sept. 18, 2019

Excellent app! works well with shopify and very good support! recommend, only live app chat i have kept , already converted 3 sales in 24hrs from it. Kamal is great with support, super easy

Feb. 6, 2018

Initially I had tried Beeketing's FB messenger integration but was having major issues getting notifications on my phone -- seemed to be an issue with FB messenger, not beeketing, but still made their app less than great. (also, some of my customers don't have Facebook!!!) I switched to Tidio, using the free version -- glad I made the change, the interface is great for both my customers and me. I like that they have an app for iOS - I think they have it for android too. Excellent chat management all around, the app is nicely organized and the notifications work. Interestingly you can also hook your FB page messenger up to this and actually receive notifications! 2 birds, 1 app, fam. Also worth noting that the live chat feature doesn't cut into my theme AT ALL, not on the checkout page or add to cart button for desktop or mobile, and I'm using the Debut theme. If anything, it's even more out of the way, doesn't interfere with scrolling. Everything is professional. I haven't looked into their automation features yet but plan to soon. Install was really fast. Actually under 20 seconds. A+ all around!

Jan. 25, 2018

These guys are nuts - they changed their app Mid-December and eliminated offline messages via email when chat is offline... I missed 109 messages from customers during the holidays when we couldn't handle live chat. We never got any email messages. Who wants to email customers from a limited chat dashboard? Not me...

Jan. 24, 2018

Easy set up. Looks great with my store, I had a choice of colors and photos, so it is a personal messenger. Happy so far. thank you

Feb. 5, 2018

Update: Customer service has been helpful and given me a script which I had to install on my site for a partial fix. I have to use the side bar (can not use the default chat widget as that will still cover the check out) but the side bar is on the side of the screen and when someone clicks it the chat window that opens does not cover the check out button. Be careful. Both formats of the widget (unless you choose a side bar) will cut into your checkout button. I was surprised to find not only did the Modern Them bottom widget take up most of the checkout button, it's invisible hyperlink area extended out past the actual widget itself making it almost impossible to click "check out" almost every where you click on the check out button just pops up the chat. The business theme bottom widget also cuts significantly into the check out button. It would be incredible if they would have more (smaller) options for the chat on the bottom right hand side of the screen that wouldn't get in the way of the most critical functionality of an ecommerce store.

Jan. 9, 2018

Customer service was incredible! App is amazing!

Dec. 15, 2017

Perfect app. Customer service is flawless, answers enquiries quickly and accurately, and SLA seems to be at least 99.99%. A strong commendation.

Nov. 28, 2017

Great extension. Works seamlessly.

Nov. 17, 2017

Day 1 and so far so good - helped with conversions already today! So much easier than long, drawn-out email conversations. Helpful advisor on live chat for installing on my MAC too.

Nov. 14, 2017

I will be the devils advocate here and do a real rating. I had problems with this application from the very beginning and its NOT smooth at all, and is very glitchy since the update as well. Terrible customer service, very very glitchy on my desktop as well as my phone. Shows me notifications when I didn’t have any, was terrible with communicating with my mobile and desktop. I would get several notifications when I WAS the one who sent the messages. The update was horrible with geo location, no cart updates for customers and no cart information at all. The application is simply a glorified text message, nothing really that works great with Shopify. Just a terrible app. On top of everything else, every time I went to customer service, they always had me do leg work, take a video, send screen shot, do this, do that, never looked into the situation at hand. Send you general links and information. Customer service is lazy, and simply never fixed any issues. I will never be coming back to this chat application, was terrible from start to finish.

Aug. 30, 2025

Love it. Especially on mobile devices. Getting better every day -------- SuitsOutlets.com is the official website selling discounted men's suits.

Nov. 2, 2017

Application works great. Tidio looks good, downloads fast and is very userfriendly. Best app to communicate with customers and I've tested a lot of different apps.

Oct. 27, 2017

Love the app, but the service is next to none. We work with a lot of developers on Shopify and we have never had a better customer service experience. keep it up guys!