Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#375
All reviews
Rating Breakdown
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Aug. 5, 2020
Tidio Live Chat is a fantastic app. The support is fast and always ready to help. The app works great and I am happy that we chose Tidio as our live chat and chat bot provider.
Thank you for your kind words and the 5star review! :)
Aug. 3, 2020
i'm using this app to help me with the live chat, and the support team are available all the time. thanks a lot
Thank you so much for the 5 star review! We are very glad to be a part of your business :)
Aug. 2, 2020
Currently, I am using the free plan and it has been great, and the fact that I can use their mobile app to chat live with customers is a plus. Their user interface is easy to follow and set up, so you will be up & running in no time. I have contacted customer service once (after hours) for a general question about their plans, and I received a reply in just a few hours after sending. I will be sure to post more reviews as I gain more usage an experience with this app.
Thank you so much for taking the time to review our app, your kind words and the 5 stars! :)
Aug. 1, 2020
I mean.. you havent install it yet?! you missing! Well done Tidio ❗ not enough are the words to explain how usefull this app is. XTRAVSHOP.COM
Thank you soo much! Your encouraging words fuel us to improve every day :)
July 31, 2020
fantastic app i gained so many customers using this app and its convert so well. i sealed so many deals chatting with the customer immediately Tidio chat alert me
We are proud to be a part of your business! Thank you for the review :)
July 29, 2020
This is amazing. They have conditional logic where you can essentially automate your own chat bot. This sends a message to all your users and welcomes them/way more complicated features. It also let me put my welcome message in any language. This is the chat bot app for you.
Thank you so much for the 5 stars! We are very glad you enjoy our Multilanguage feature and Tidio overall :)
July 28, 2020
I absolutely love this software, it is awesome. It makes you feel so good when you hear the sounds to let you know that someone has entered your store :-). To be able to design our own popup/messages is so awesome as well. thank you!
We are really happy to hear that you enjoy using Tidio! Thank you for the 5 stars :)
July 28, 2020
It works really well, and the customer service is very enthusiastic to help solve problems.Effective monitoring of incoming data。Ability to communicate with customers in a timely manner
On behalf of the whole Tidio team, we thank you for the review :) We are proud to be a part of your business!
July 27, 2020
Great App, the chatbot feature has boosted sales and tracks those sales so you know where they are coming from
Thank you so much for such a great and thoughtful review :)
July 26, 2020
Having Connectivity issues where settings would not save, would not load, etc. Now I cannot even open the app, cannot deactivate the chat bot
July 26, 2020
Lost connection so frequently, especially when customer needs online support, it is connecting forever. hope Tidio can fix it. Really a bad experience with Tidio.
Hi, I'm really sorry to see your review - I've reached out via email to fully understand what happened and offer some help. Olek - Tidio
July 24, 2020
I recently started using this app and it is working great so far. I'm so glad I found it, and I would recommend it to other eCommerce business owners.
Thank you for the 5 stars :)
July 23, 2020
Fantastic app. Great insight into customer behaviour and good for helping customers faster with the pre-send/preview text feature. Only downfall is the price.. For small business with low traffic, it is very costly. For established well to do business, this price would be considered excellent in my opinion. Perhaps a lower cost for new business or small business that have low traffic under a certain number eg. less than 1k visitors per month. and so on. I know there is a free version, but i mean a lower costing version of the full version with the preview text or chat bots etc. The free version isn't very good. It lacks the best features.
Thank you so much for the review! We do our best to keep the prices affordable and as low as possible, but we still need to ensure the highest quality of the product. Thank you for the feedback, we really appreciate it :)
July 22, 2020
Tidio is an excellent app for consolidating communications with customers; whether they're chatting with us from our website or from Messenger. The customizable chatbots are a great help, too, especially for FAQs. Lately, however, the notifications have not been working and we've missed a few chats from customers with no way to reach them back. I'm sure it's just a bug and we look forward to its 100% back.
Thank you for the review! Do you experience the lack of notifications when the app is online on your mobile device? If that's the case, please reach me at [email protected] and I will be able to help directly :)
July 22, 2020
I've have 10X my sales after installing the app and setting it up the right way. I can't wait to promote it to my clients and do the same.
We are very glad we can help you in developing your business :) Thank you so much for the 5 stars!
July 22, 2020
I've only been using Tidio for a few days, but it seems to be working well. Many of our new potential clients have been utilizing the chat bot to ask questions which we love. Since we sell international, the feature to translate into many different languages is very beneficial for us!
On behalf of the whole Tidio team, we thank you for the review :) We are proud to be a part of your business!
July 21, 2020
Incredibly easy to set up and use. Works perfecly, Also great customer service. Love it! Keep up the good work guys!
Thank you so much for the review :)
July 20, 2020
This app has been Just what we needed! Easy to install, Easy to use and customers love it! I've had increased sales with the chat-bots and allows me to have even better customer service, as customers can message me so easily. Also helps our company look more established! Thank you!
This is exactly what we were going for when creating Tidio. Thank you for your kind and motivating words! :)
July 20, 2020
A powerful marketing instrument, many customizable options, quick support, I am very satisfied with this app!
Thank you for the kind words and the review :)
July 18, 2020
Great app. It sends an email when someone uses the feature. I really like how it is set up. Have had no problems yet with the app.
Thank you so much for the 5 stars!