Tidio ‑ Live Chat & AI Chatbot

May 17, 2017

Great App! The customer service is amazing! They will answer any questions that you may have instantly. Great app to connect with your customers live, and increase your sales! You will be very happy :-)))

May 16, 2017

Awesome app and awesome support! I'm using the basic plan but still, the features that it offers are more than sufficient.

May 16, 2017

Amazing app! Really easy to setup and very intuitive. I was able to chat (of course!) with Tidio and they were able to answer my questions and guide me in the right direction with further customizations I wanted. Highly recommend it.

April 19, 2017

Great service, easy to modify and works well with the iOS App.

April 17, 2017

We've stuck with the free version of Tidio, and I thought it was great at first, if you want to pay for the paid service. Over time, the app doesn't really work. For some reason my customers see me as online when I'm not which makes us look bad because no one is responding to their chats. Also, we were not getting email notifications for the chats. I downloaded the mobile app which doesn't work unless you have your phone open on the app, so you'll miss chats that way as well. Also, there seems to be a stuck conversation from months ago that I always have to close out every time I open Tidio. Their response was that it was a code issue they were working on, but we would just have to work around it. Over all, I wasn't very satisfied with it. It was good for like 2 weeks a long time ago, but now it's just kind of a mess. I would suggest if you were to get this app, maybe get the paid upgrade, or go with another chat app. Not sure if you were to pay for it if it would be much different. I did however like the customization options, which made the chat look great in terms of integrating with our site.

March 27, 2017

It is a very nice app. I would prefer to not have to switch back and forth on projects to answer chats, but otherwise it is great.

March 23, 2017

had a little issue (totally my fault) contacted their customer service 'of course through their chat option' they me sorted in seconds brilliant 5 star service lets hope i can now do the same through my own site Thanks

March 22, 2017

Great App! Very easy to use. I have had zero problems so far

March 16, 2017

Great App! I can now stay in touch and answer any of my customers questions in just a few quick seconds! Excellent support also!

March 14, 2017

This is garbage. The UI is constantly changing and is becoming annoying to use. We are switching to something real like ZenDesk. Bye.

March 9, 2017

Great app. Simple to install and use. Has already secured two orders for me. One of them a huge deal. I especially like that you can have this on your phone. I won't miss an opportunity to chat with a potential customer and secure their business.

March 8, 2017

Good customer support, user friendly, recommended

March 2, 2017

An app very useful, really friendly technical support. We recommend it

March 1, 2017

Great app and great customer support team.

Feb. 13, 2017

Really enjoying using the app! So far so good!

Jan. 31, 2017

Great UX - easily in my top 5 must-have apps for any Shopify store. Great work!

Jan. 28, 2017

Wow...much better than the competition!

Jan. 27, 2017

Very nice work. Its very useful for any shop.

Jan. 25, 2017

Works very seamlessly. I like the automation options and the ability to get a Pop Up on my screen when I have a new site visitor. The mobile app is good but I've not had the opportunity to use it for a true chat just yet.

Jan. 21, 2017

Muy buena aplicación, el diseño es minimalista y genera confianza a los visitantes de la pagina!