Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,184
chart
#128
All reviews
Review RSS Feed
Feb. 15, 2019
I really like this app and would really recommend. It's easy and have all what you need. Greetings ⇒ https://spar-king.com/
Jan. 24, 2019
I was getting a lot of visitors to my site but conversions were low. I wanted to see if adding a chat feature + bots would help. It did! I've saved several abandon carts already by being able to communicate directly with potential customers at the point of sale. Plus Tidio's customer service is top notch - not surprsingly their chat feature works really, really well. Highly recommend!
Jan. 23, 2019
Probably the best chat app on shopify, looks great and easy to use. alot of features for free.......
Jan. 7, 2019
A very amazing app i like all the advance feature that it offers very much ahead than any other messenger app here
Dec. 10, 2018
amazing service from Oscar. I've been so dumb today and he was really patient and guided me step by step :) Thanks!
Dec. 4, 2018
The app works great. Was facing a little complication during the setup but Tidio live chat was very helpful and solved the issue in minutes. All working perfectly fine now. Thanks
Oct. 8, 2018
Love this app very easy to use, great interface. Support is 100%, i chatted till 10.30pm. The bot will save us loads of time.
Oct. 3, 2018
This app is impressive, many features and easy to understand. I recommand it and for his support team, always at your service. Keep going to have more news features!
Oct. 2, 2018
This does everything I wanted. Just switched over from Intercom and I'm never looking back! So simple to use. Great app!
Sept. 29, 2018
I use this to be available to customers when i'm not in our store. App is sturdy and reliable, unlike others. Support at Tido also excellent.
Sept. 27, 2018
Great user interface, fast support via instant chat, has great features in the free plan. Strongly recommended.
Sept. 30, 2025
I have normally always been religious towards Zopim Live Chat, but i had a look at Tidio and the chat design was very appealing and refreshing. Now besides that, you can't customize it in many ways, to make it fit your website perfectly. There are also a Desktop and Mobile apps, which work very well. The dashboard and interface of the app is also super well done - And now recently i just found out that there are automations in this chat app as well, which looks REALLY promising, conversion wise. Oh yea.. And their customer support A+++
Thank you so much for the wonderful review! 💙 We’re glad to hear that it’s been a refreshing experience for your business. Feedback like yours keeps us motivated to keep improving and delivering even more value. We truly appreciate your support and trust — it means a lot to our team! 🚀
Aug. 29, 2018
Not working at beginning, but these guys live chatted with me and assisted solved the problems shortly, assistance very helpful.
Aug. 14, 2018
Really loving the chat app & the live view features. Only issues I have noticed was no spell check when we are typing (asked about it and they said it is something they can not offer right now), and the desktop application seems to be delayed in the live visitor reporting. It will show 20-something live visitors, but when I open the app in my web browser, it shows a live number much closer to the live view that Shopify has. Seems like when the visitors leave the site, the desktop app shows them as still on a webpage (just a guess). Another issue, I had a couple shoppers report they were not able to close out the chat box. Reported to support, but they could not replicate it & suggested it was because of the shoppers' screen size. I had to turn off the bot welcome message because I don't want shoppers leaving out of frustration, but we also really liked that feature. This was our first experience with a chat app & I am mostly pleased but also going to try some other options to see what else is out there.
July 30, 2018
We are new to the app, and so far we think its great! Martin helped us out with some questions we had in a top notch customer service manner! Thanks Tido, we will be in touch!
June 29, 2018
Amazing app, super well built at an incredibly fair price. Needed some support in switching stores and the support was absolutely brilliant. Well done guys!
June 12, 2018
I've only just installed the tool for my Shopify website, but their help has been incredible! They reply back immediately! Love how the chat looks on my website, it's really clean yet you can customise it to your brand's colours.