Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#375
All reviews
Rating Breakdown
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July 18, 2020
The application is light, intuitive, easy to install and use. Best of all, it has an excellent free plan for those just starting out. Super recommended!
Thank you so much for your kind words and recommendation :)
July 17, 2020
It´s just what I was looking for. :) Amazing ¡¡ Good job ¡¡ La recomiendo a todo el que tenga una tienda online y quiera tener un chat online que funcione sin ningún tipo de problemas.
Thank you so much! We are very glad to be a part of your business :)
July 16, 2020
Easy to set up, AI functionality can be as simple or involved as you wish (or none at all). Affordable, easy to use, effective... what more could you ask for?!
Thank you so much for the review! We are very happy that Tidio is serving you well :)
July 16, 2020
Have been using this app for a year or two. LOVE LOVE LOVE it! We've been using it as a strategy to increase conversions and decrease returns/exchanges and I truly believe it's made a big impact. Also now loving the integration with Shopify sales - so rewarding to see that data!
This is exactly what we were going for :) Thank you for the review!
July 14, 2020
This app is great. Easy to integrate into your store, and customizable to match your theme colors. The added ability to download an app to chat with customers from my phone was something I was not expecting in a free app. I highly recommend it.
That's great to hear! Thank you so much for the review :)
July 14, 2020
Frankly, Tidio is amazing! They're going to save a lot of merchants from the "crash and burn" cycle because they have so many different options for the customer. My only pet peeve is that I have yet to merge with Facebook messenger - I set it up, but it's not functioning. I ended up having both messenger and "bot" on my homepage. However, I hope to fix that soon. Great job guys, but help me out with my messenger issue, please. Thanks.
Thank you so much for the review! My colleague Maciek sent you an email regarding the Messenger integration. I am sure, we will get it resolved quickly :)
July 14, 2020
Tidio has made it easier to talk to my customers, bring in new ones and integrate with Messenger on Facebook as well! Well worth the money! Seamless integration.
We are so glad that Tidio helps you communicate with your visitors! Thank you so much for the review :)
July 14, 2020
Great application, support is responsive and helps at all times. Keep up the good work :) :) :) :) :)
Thank you so much for the review and your kind words! :)
July 14, 2020
Very helpful to handle first time buyers. Adding discounts and handling customer queries. Thank you team Tidio.
That's exactly what we strive to do. We are glad you enjoy Tidio :) Thank you for the 5 stars!
July 6, 2020
Absolutely crushed our conversions and made my add to cart slider not pop up costing us THOUSANDS of dollars in revenue. Get it together.
I just wrote you an email - I'm so sorry about this situation. I hope we can still help you resolve the issue with the cart slider. Olek - Tidio.
July 1, 2020
Best live chat app, without a question. Don't bother even trying any other one. This one has tons of features even in the free version. I've tested it a lot and it works very well!
Thank you so much for your kind words! :)
July 14, 2020
I love the function, this app helps my business a lot. Thanks for solving my problems. Hope the projects can be transfer and we Shopify partners can manage projects with one account.
Hi, I'm so sorry to see your review. We're doing our best to bring back the instant online support - right now we reply to all emails within an hour on weekdays and up to 24 hours on weekends. Our team is dedicated to help you and reply to all your questions. Olek - Head of Customer Service team.
June 30, 2020
Amazing app, easy to set up and very usefull. I'm thinking buy the pro version, but i will wait.....
Thank you for the review! If you have any questions or we may advise in any way feel free to reach out to us :)
June 29, 2020
Well developed app and amazing design. It helped us reach our customers immediately and reply to their demands and requests efficiently.
Thank you so much! This is exactly what we strive to do, make communication between you and your customer as easy as it gets :)
June 26, 2020
Really great App. Easy to set up and easy to use. I like that I get noticed when a user is entering the site and I can even follow which pages he is checking.
Glad you like Tidio! We do our best to be a great addition to your business :)
June 24, 2020
Questa app è davvero facile da gestire. L'interfaccia è bella ed è molto facile personalizzare l'impostazione!
Thank you so much for the kind words :)
June 24, 2020
Not real useful no real data behind the use did not increase sales Support is slow and not very helpful how can a company doing chat not be available via chat for help
June 23, 2020
Great app has all the features needed and great support, Would definitely recommend the app! thank u
Thank you so much for the review! :)
June 21, 2020
How can I delete it from the online store, uninstall it and still appear on the website, who can help me
Hi, I'm really sorry to see your review. Your chat has been uninstalled - it was visible on your website because of the browser cache (it stores the old settings to load your website faster). I cannot see the chat on your website.
June 21, 2020
The trial was great. As soon as it expired, it was a horrible experience from start to finish. The only chatbot I really needed was the order update, but it's Beta for Shopify, and the pre-set format cannot be changed (beyond a few answers they draw from your shop set up, which were wrong in my case). In light of this, the plan I chose to pay for was the "communicator plan", because I found the visitor data helpful. But the very moment my trial expired that all disintegrated. It wouldn't track my visitors after midnight (9 my time, when I needed it most). They admitted it was a glitch, but 3 messages later, still not fixed. Then, as soon as I ran out of "chatbots" (which I did not pay extra for, because I didn't use them) it stopped tracking my visitors altogether. So now I have 27 more days this month that I'm paying for for nothing. In short, I feel like this app is too new and they haven't ironed out the glitches. Maybe it'll be better when they devote more work to fixing it, but I'm sure not paying top dollar for it while they do. Upped from a 1 star to a 2 star because after I posted this review someone did finally reach out to try to help.
Hi there, our whole team is really sorry to see this review. We've reached out to you already and will do our best to find a solution that works for you.