Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,184
chart
#128
All reviews
Review RSS Feed
June 12, 2018
I've only just installed the tool for my Shopify website, but their help has been incredible! They reply back immediately! Love how the chat looks on my website, it's really clean yet you can customise it to your brand's colours.
June 10, 2018
Very functional tool with excellent ability to manage messages across different media. We use it at www.notasdecata.pe with great success.
June 5, 2018
Super intuitive app that has all the functionality I need (and more) for a live chat. The customer service is amazing! I highly recommend using Tidio.
May 18, 2018
I was having trouble transferring the ownership of the account. Arek from Tido was great! He walked me through everything and stayed with me until it was 100% complete. I am one happy customer!
April 11, 2018
We've been using Tidio for few months and I have to tell you... This is a "must have app". A lot of cool features and an excellent support team. I had an issue during the upgrade process (my fault) and they were fast to respond and solve my problem.
April 11, 2018
Well, this is the best chat option (with a lot of very useful automations) you can find on Shopify, seriously. They know what we do, and how to do it. The chat looks super professional & premium on the Free version. Very impressive. They advised that are going to deliver a full integration with Zapier and the installation is literally 1 click. So, yes, 5 stars app.
April 11, 2018
I just installed the app and although I didnt have enough time yet to experience the daily operational part of the app, I want to say that the customer service is impeccable. Full guidance through the setup. Chatboxes aren't closed when problem is resolved, just stays open and every question is answered in a timely manner. Thank you Olek from Tidio! Greets Tara
March 30, 2018
Very happy with this app. Our customers find it easy to use as well as our staff. Support is readily available when I have questions.
March 12, 2018
Great App - easy to set up and use. Has really helped with our customer relations and reduced the number of returns/unhappy customers. Customer support was quick and really helpful with questions that I had!
Feb. 26, 2018
Martin and his teammates provide great services. Would recommend to other shops.
Feb. 26, 2018
Great app for instant message, so we can comunitate with our visitors in time, recommend! www.iwistao.com
Feb. 23, 2018
Great service and love their automation tools and ability to connect with messenger! Highly recommended!!
Sept. 18, 2019
Excellent app! works well with shopify and very good support! recommend, only live app chat i have kept , already converted 3 sales in 24hrs from it. Kamal is great with support, super easy
Feb. 6, 2018
Initially I had tried Beeketing's FB messenger integration but was having major issues getting notifications on my phone -- seemed to be an issue with FB messenger, not beeketing, but still made their app less than great. (also, some of my customers don't have Facebook!!!) I switched to Tidio, using the free version -- glad I made the change, the interface is great for both my customers and me. I like that they have an app for iOS - I think they have it for android too. Excellent chat management all around, the app is nicely organized and the notifications work. Interestingly you can also hook your FB page messenger up to this and actually receive notifications! 2 birds, 1 app, fam. Also worth noting that the live chat feature doesn't cut into my theme AT ALL, not on the checkout page or add to cart button for desktop or mobile, and I'm using the Debut theme. If anything, it's even more out of the way, doesn't interfere with scrolling. Everything is professional. I haven't looked into their automation features yet but plan to soon. Install was really fast. Actually under 20 seconds. A+ all around!