Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,141
chart
#120
All reviews
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July 12, 2017
Excellent tool. Easy to install and operate great with quite a few useful options. Really satisfied. One improvement that would be helpful is to allow the chat icon to be moved from its default position on the page by the user (particularly when it overlaps other page content).
July 10, 2017
It is good experience using this 3rd party app for my store. Support center is really responsive and supportive. I really recommend people use this app.
July 6, 2017
Gave it a go on the Trial Version and even that had automation settings i could use! With the upgraded version i can do even more! Thanks guys, our customer service has improved amazingly!
June 29, 2017
Amazing App , easy to install and easy to use , the best for my www.seven-50.com website!
June 27, 2017
Can't believe how good this is for free! I worked for a large company before launching this Shopify store and they were spending thousands for the functionality you get here for free!
June 26, 2017
I needed some help in setting up a couple of chat automations and found Martin really helpful. He was quick & efficient in sorting out my query. This app has helped my website & I would recommend it to other businesses.
June 20, 2017
Tested it out for a week - works really well, something good to have. Support team is really good and helpful too!
June 15, 2017
Very good app. You can link multiple websites in the same time. Fast support.
June 11, 2017
Blocks the checkout button on ajax cart. loss of sales incurred. make sure to test your checkout before leaving it to run.
May 31, 2017
The free version delivers an excellent basic package with lots of features and customizability - highly recommend!
May 30, 2017
Awesome customer service, Kamil was very helpful and patient and helped me through all the steps of setting up chat! thank you!
May 17, 2017
Great App! The customer service is amazing! They will answer any questions that you may have instantly. Great app to connect with your customers live, and increase your sales! You will be very happy :-)))
May 16, 2017
Awesome app and awesome support! I'm using the basic plan but still, the features that it offers are more than sufficient.
May 16, 2017
Amazing app! Really easy to setup and very intuitive. I was able to chat (of course!) with Tidio and they were able to answer my questions and guide me in the right direction with further customizations I wanted. Highly recommend it.
April 17, 2017
We've stuck with the free version of Tidio, and I thought it was great at first, if you want to pay for the paid service. Over time, the app doesn't really work. For some reason my customers see me as online when I'm not which makes us look bad because no one is responding to their chats. Also, we were not getting email notifications for the chats. I downloaded the mobile app which doesn't work unless you have your phone open on the app, so you'll miss chats that way as well. Also, there seems to be a stuck conversation from months ago that I always have to close out every time I open Tidio. Their response was that it was a code issue they were working on, but we would just have to work around it. Over all, I wasn't very satisfied with it. It was good for like 2 weeks a long time ago, but now it's just kind of a mess. I would suggest if you were to get this app, maybe get the paid upgrade, or go with another chat app. Not sure if you were to pay for it if it would be much different. I did however like the customization options, which made the chat look great in terms of integrating with our site.
March 27, 2017
It is a very nice app. I would prefer to not have to switch back and forth on projects to answer chats, but otherwise it is great.