Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#375
All reviews
Rating Breakdown
Review RSS Feed
June 19, 2020
Great app! I highly recommend it for chat. Our "chatters" thought it was very user friendly, and it helped with the success of our store. Our customers have been using successfully this app to ask questions.
Using app
About 2 months
Total reviews
3
Average rating
5.0
June 18, 2020
This app are really easy to deal with. The interface are nice and its very easy to customize the setting!
Thank you so much! This is exactly what we were going for while creating Tidio! We want to make it as easy as possible to communicate with your clients :)
June 17, 2020
The one live chat app that rules them all. This has become an essential part of my online store. Thank you Tidio!
Thank you! We are proud to be a part of your business :)
June 17, 2020
Solid app customers like the interaction it provides, it adds security as website looks less scammy.
Thank you! I am glad your customers enjoy communicating with you through Tidio :)
June 17, 2020
Simply AMAZING! Best app on Shopify by far, gives you the best live chat you can get, shots discounts to your clients, and to abanded checkouts!
Thank you so much for the review! :) We are proud to be a good addition to your business.
June 15, 2020
I tried many app for live chat. I love this one. You can set any situation, quick response and get detailed analyice
Thank you so much!
June 10, 2020
best app to use in chat live .. the provide everything to you ..quick assistance especial thanks to peter ..i recommended to use this perfect app
Thank you so much for the review! I have extended your kind words to Peter :)
June 9, 2020
A bit disappointed. I previously used the "Tawk.To" app, but I thought I would make the switch to Tidio because I enjoyed the design a lot better. But here's the problem, there is a big communication delay between Mobile and Desktop. I have to quit out of Tidio and restart the entire desktop application for the interface to mirror my mobile app properly.. Sometimes the problem is never solved when I restart both applications. Right now, the Tidio mobile app is telling me there are 7 people on my website - but the Tidio desktop app is telling me there are 9 people.. Guys, this is a pretty big deal. And because of this error, none of the analytics on the Tidio App should be trusted. I have to ask myself, am I missing chats? Who knows, because it's not reporting correctly. I have missed every single chat I have gotten so far since downloading the application. I never missed a single chat when using the "Tawk.To" application. Tidio never reports correctly since the day I downloaded it. And if you're wondering, Yes- both my mobile and desktop apps are synced under the same username. My previous chat application "Tawk.To" never had these problems, ever. Unfortunately, I hate to say it but I need an immediate refund. Not only is the app not syncing, but the analytics cannot be trusted due to software issues. Specs: Latest version (10.15.5) Mac OS Catalina on a perfectly functioning iMac Pro 2017. Latest version (13.5.1) iOS iPhone 11 MAX Thanks
Hi, thank you for reporting this issue and for your honesty. We're now working with our developers to fully understand what caused this issue. We'll keep in touch with you. Apologies for the problem. Oscar & Olek from Tidio.
June 1, 2020
When I first started my shopify account I wanted to spend money on other more expensive apps, so that my customer service. However I had wasted alot of money due to that mistake. I had done alot of research to find out the right App for a small size business to use that will not cost too much, but will have fantastic customer support as well as good features. Tidio is affordable and way better than the more expensive ones available and which I had tried for months before changing to Tidio. I would say what makes Tidio the best is the tech support. I had a technical problem that really needed fixing and since I am not an expert, I needed some guidance. A very patient and professional staff named Sara from Tidio customer service team assisted me with this from the start to the end. Thank you!
We are very glad you found Tidio to be the right choice for your business. Your kind words motivate us to keep doing what we do! :)
May 31, 2020
The apps was awesome to me. But don't know why stated free plan forever and i been notified that trial end in few days. Sad...
May 28, 2020
Very good app and very useful. I recommend it to everyone. It help get more sales and returning customers. Thank you.
May 25, 2020
Fantastic Live chat App. In my opinion is the best. this app has everything you should need by a live chat app! Great.
May 24, 2020
The app was very easy to integrated and started working immediately. I have been impressed so far and
May 23, 2020
HATS OFF! This is ridiculously amazing! I have been using the app for like days but I can not understand why this app is that great! I’m talking about the free features only. I dont know how and why on earth one app can be so USEFUL and HELPFUL like... guys I’m out of words. I can not stress enough how great the app and features is. Again, hats off for the best application E V E R!!!!!!!!
May 23, 2020
Great app once you take the time to learn how to use it properly. Good resources available to facilitate this in addition to some youtube videos. But you must strictly use it within the specified parameters, or you will get into trouble with Tidio. lol. Customer care and support pretty good. Already have recommended to others. A++++++
May 20, 2020
20/05/20: Arek de Tidio all-inclusive of the notion of service. By bringing a simple, clear and efficient answer, he was able to solve my integration problem. I now hope that the app will allow me to convert my prospects. I will come back to put a fifth star when I have opted for the expected benefits of this application.
Thank you so much for your thoughtful review. We truly hope our app will prove its value and deliver you more converted prospects. :)
May 12, 2020
Very detail app for retaining customers and detail, Great app highly recommended you can always available through any devices
May 12, 2020
I love this chat app! You can reply to customers through a phone app quickly as well! I love how you can design the chat to look presentable on the website ! Awesome!
May 11, 2020
5 star i highly recommend it the developer did a great job my online store. now it look so professional and the conversion rate is high. so guys download this app immediately. the app is friendly user i set it up with no problem unlike the other platform i use before.