Tidio ‑ Live Chat & AI Chatbot

Really loving the chat app & the live view features. Only issues I have noticed was no spell check when we are typing (asked about it and they said it is something they can not offer right now), and the desktop application seems to be delayed in the live visitor reporting. It will show 20-something live visitors, but when I open the app in my web browser, it shows a live number much closer to the live view that Shopify has. Seems like when the visitors leave the site, the desktop app shows them as still on a webpage (just a guess). Another issue, I had a couple shoppers report they were not able to close out the chat box. Reported to support, but they could not replicate it & suggested it was because of the shoppers' screen size. I had to turn off the bot welcome message because I don't want shoppers leaving out of frustration, but we also really liked that feature. This was our first experience with a chat app & I am mostly pleased but also going to try some other options to see what else is out there.

We are new to the app, and so far we think its great! Martin helped us out with some questions we had in a top notch customer service manner! Thanks Tido, we will be in touch!

Amazing app, super well built at an incredibly fair price. Needed some support in switching stores and the support was absolutely brilliant. Well done guys!

Great Support! Reply instantly and very helpful.

Easy to use and great support team!

Awesome app that works perfectly. Absolutely love it!

I've only just installed the tool for my Shopify website, but their help has been incredible! They reply back immediately! Love how the chat looks on my website, it's really clean yet you can customise it to your brand's colours.

Very functional tool with excellent ability to manage messages across different media. We use it at www.notasdecata.pe with great success.

Super intuitive app that has all the functionality I need (and more) for a live chat. The customer service is amazing! I highly recommend using Tidio.

I was having trouble transferring the ownership of the account. Arek from Tido was great! He walked me through everything and stayed with me until it was 100% complete. I am one happy customer!

We've been using Tidio for few months and I have to tell you... This is a "must have app". A lot of cool features and an excellent support team. I had an issue during the upgrade process (my fault) and they were fast to respond and solve my problem.

Well, this is the best chat option (with a lot of very useful automations) you can find on Shopify, seriously. They know what we do, and how to do it. The chat looks super professional & premium on the Free version. Very impressive. They advised that are going to deliver a full integration with Zapier and the installation is literally 1 click. So, yes, 5 stars app.

I just installed the app and although I didnt have enough time yet to experience the daily operational part of the app, I want to say that the customer service is impeccable. Full guidance through the setup. Chatboxes aren't closed when problem is resolved, just stays open and every question is answered in a timely manner. Thank you Olek from Tidio! Greets Tara

App with great potential. Easy install and low learning curve.

Great App - easy to set up and use. Has really helped with our customer relations and reduced the number of returns/unhappy customers. Customer support was quick and really helpful with questions that I had!

Awesome service, it is a must have for all online businesses!

Great service, no downtime, fast and responsive.

Martin and his teammates provide great services. Would recommend to other shops.

Great app for instant message, so we can comunitate with our visitors in time, recommend! www.iwistao.com

Great service and love their automation tools and ability to connect with messenger! Highly recommended!!