Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,184
chart
#116
All reviews
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June 15, 2017
Very good app. You can link multiple websites in the same time. Fast support.
June 11, 2017
Blocks the checkout button on ajax cart. loss of sales incurred. make sure to test your checkout before leaving it to run.
May 31, 2017
The free version delivers an excellent basic package with lots of features and customizability - highly recommend!
May 17, 2017
Great App! The customer service is amazing! They will answer any questions that you may have instantly. Great app to connect with your customers live, and increase your sales! You will be very happy :-)))
May 16, 2017
Awesome app and awesome support! I'm using the basic plan but still, the features that it offers are more than sufficient.
May 16, 2017
Amazing app! Really easy to setup and very intuitive. I was able to chat (of course!) with Tidio and they were able to answer my questions and guide me in the right direction with further customizations I wanted. Highly recommend it.
April 17, 2017
We've stuck with the free version of Tidio, and I thought it was great at first, if you want to pay for the paid service. Over time, the app doesn't really work. For some reason my customers see me as online when I'm not which makes us look bad because no one is responding to their chats. Also, we were not getting email notifications for the chats. I downloaded the mobile app which doesn't work unless you have your phone open on the app, so you'll miss chats that way as well. Also, there seems to be a stuck conversation from months ago that I always have to close out every time I open Tidio. Their response was that it was a code issue they were working on, but we would just have to work around it. Over all, I wasn't very satisfied with it. It was good for like 2 weeks a long time ago, but now it's just kind of a mess. I would suggest if you were to get this app, maybe get the paid upgrade, or go with another chat app. Not sure if you were to pay for it if it would be much different. I did however like the customization options, which made the chat look great in terms of integrating with our site.
March 27, 2017
It is a very nice app. I would prefer to not have to switch back and forth on projects to answer chats, but otherwise it is great.
March 23, 2017
had a little issue (totally my fault) contacted their customer service 'of course through their chat option' they me sorted in seconds brilliant 5 star service lets hope i can now do the same through my own site Thanks
March 16, 2017
Great App! I can now stay in touch and answer any of my customers questions in just a few quick seconds! Excellent support also!
March 14, 2017
This is garbage. The UI is constantly changing and is becoming annoying to use. We are switching to something real like ZenDesk. Bye.
March 9, 2017
Great app. Simple to install and use. Has already secured two orders for me. One of them a huge deal. I especially like that you can have this on your phone. I won't miss an opportunity to chat with a potential customer and secure their business.
Jan. 31, 2017
Great UX - easily in my top 5 must-have apps for any Shopify store. Great work!