Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#380
All reviews
Rating Breakdown
Review RSS Feed
March 19, 2020
Outstanding customer support... Very helpful all times through the day and night - Very good app! Bot programming takes a couple of days as a learning curve, but very fun and very easy to learn! Highly recommended!
Hi! Thank you for your review. We're really happy our app helps you day and night. We're always happy to help with the bots. :)
March 19, 2020
It is quite awesome app that I've used ever! It makes our customer service easier and it increases our sales!
Amazing, thank you so much! :)
March 6, 2020
This app really helped me getting new customers! I really recomend it, also if you only want the free version.
Thank you so much, we're really proud to have you as a customer.
March 5, 2020
Really helped to convert more ! totally recommend for new stores or now based stores trying to get their client's trust
Fantastic, we're happy that our app helps you build trust and get more happy customers. :)
May 21, 2020
I use this app to engage visitors when they use our size guide, because we've noticed people abandon carts because they're confused about measuring their dogs correctly. Solved this problem in an instant. Thanks Tidio!
That's amazing! Join our FB Community where we discuss chatbots - this seems like a process our bot could easily handle 24h a day! Thank you for your review. :)
Feb. 28, 2020
It takes one minute to setup and very easy to customize, navigate. Your support team is also great. Thanks
Big kudos from the Support team. Thank you for your review. :)
Feb. 26, 2020
Great chat features, and fantastic speedy support! Being that it is so vital to offer customers live chat, this app is invaluable.
Amazing, thank you! :)
Feb. 22, 2020
I used Tidio live chat for my website and 2 things I didn't like: First I kept getting messages that "Oops…, no more chatbots available in your account" that still although I really didn't like that I received several unpleasant messages like this. But when I wanted to uninstall then I just could find it. The chat box continue to show up even after uninstalling the app from shopify. The after really looking in Google and spending 20 minutes on this I managed to at least hid the chat box and it was some option inside special menu and special rules and you even needed to disable it for desktop and for mobile separately. Not very comfortable to uninstall.
I'm so sorry to see your review. I reached out to you via email with additional help.
Feb. 20, 2020
awesome app. have used in the past others but none came close to this one, all the features and support is just best.
Feb. 17, 2020
Great service, However, we had to uninstall as it appears that a better alternative for us was "Directly" Intelligent Automation based on the cost and effectiveness of the real-world scenario.
Feb. 14, 2020
Ho installato questa App da poco tempo e spero che si tire di attenzioni di mio clienti e aumentare la vendita. Con app fine ora tutto bene e facile installare e funzione bene. Grazie
Feb. 11, 2020
We have been using this app for around a year. It has a lot of functionality and provides a direct channel to communicate with the customers. https://minimepreloved.com.au/
Using app
10 months
Total reviews
4
Average rating
3.8
Feb. 11, 2020
I have just installed it not long ago. But the benefits I get from it very good. I make more sales just by using chatbots alone. I would recommend this app. The live chat is also good both on desktop and mobile. I can answer visitors right away and close sales. It really makes a difference before I installed it and after.
Hi there, the live chat part of our service is available in the forever-free plan. My colleague has sent you an email to help you with this, as it seems you have two accounts registered with us - the other one may have triggered the message about upgrading. We're looking forward to your reply via email! :) Olek and the Support Team.
Feb. 6, 2020
Ottima app, molto intuitiva e semplice da installare. Assistenza impeccabile, disponibilità a 100%, molto consigliata !!!
Feb. 5, 2020
The app has very simple and elegant design. It by far one of the best additions to our store. There are so many ways to customize functionality to fit your needs. Also the mobile app is fully featured (we run a lot of your business from our phones). We were missing notifications on competitive platforms. The customer support is crazy good. I mean stupid good. I really wish that you could get this kind of responsiveness and knowledge from my other vendors. Thank you TIDO for all that you do!!!!
Feb. 5, 2020
Installed Tidio to increase customer engagement, and only after a few hours of being active we have collected a number of customer email addresses. Looking forward to upgrading to access more features, and seeing higher conversion rates.
Feb. 3, 2020
We've tried a number of different chat applications, help desk and CX management tools. I really like Tidio more than the others. The UI is top notch, the bot feature is great, the integrations work well and the pricing is reasonable.
Jan. 31, 2020
We can't say enough great things about this app. It is easy to use, especially the app. Highly recommend.
Jan. 31, 2020
I love this app! It was recommended to me by our web designer. We used it for about two months and then I had some customization I wanted to add after becoming familiar with it. The chat app on the Tidio page helped me create a custom response bot for when I was unavailable and even helped me set up a Zapier Zap to send responses directly to my email. Amazing!