Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,184
chart
#116
All reviews
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Jan. 21, 2017
Muy buena aplicación, el diseño es minimalista y genera confianza a los visitantes de la pagina!
Jan. 20, 2017
Best chat app I've used. I had some trouble with the setting so I used the live chat and they helped me fix my problem in about 30 seconds!
Jan. 16, 2017
Great addition to our site! Customer journey and interaction has been super since deploying Tidio!
Jan. 10, 2017
We love it. It's simple to use and helps us secure dozens of more orders per month. I would highly recommend it.
Jan. 7, 2017
The recent update moved the information about where the customer is. Anyone else struggling with this, you need to zoom right out. It's a pain but to be fair they do take notice of what you say so perhaps this will be fixed soon. I hope so. Apart from that the app is excellent.
Jan. 5, 2017
very helpful service. I decide to buy it when finished my 7days free time. Thank you very much
Dec. 29, 2016
Awesome app. And great service that had me set up quickly. Can't wait for more functions to be perfected like the multilingual parts. Highly Recommended!
Dec. 27, 2016
So far I am very happy. I wanted a very simple to use LIVE Chat module to provide instant help to any visitors online. I am sure we will begin to use all of the available features as time goes on. But for now just having a very simple but effective chat program at a very good price is great for us. Thank you!
Dec. 19, 2016
I just installed this and been playing around with it, I spoke to Martin from support and I have to say out of all the apps ive used it was one of the best experiences I have had Martin really went out of his way to show me the app and help a new user get started thanks so much
Dec. 13, 2016
The perfect chat option for my soap company! We love it and couldn't ask for a better chat option for the price! FANTASTIC support too!! They have always been available to help no matter the hour of the day or night.
Dec. 1, 2016
Very easy to use and my customers love it! they are quick to help if I have any questions as well.
Nov. 21, 2016
Components of this app is great. However, there has been a number of issues like automation deleting on it's own, and the automated emails hounded our customers. One customer told us they received 12+ emails a day! They couldn't resolve this issue. Too many problems.
Nov. 7, 2016
Great app...had it installed on my site for less than a week and I ended up getting a $700 sale directly because of a chat I had with a potential customer using Tidio. The iPhone app works amazing too and is great for busy business owners who want to provide excellent customer service, but can't be at a desktop computer all day. The support (they use Tidio Live Chat) is instant and great for helping you with any difficulties you encounter along the way. Check out our installation at https://www.freerideboardshop.com
Nov. 4, 2016
Installed this app yesterday and loving it so far had a few little questions after set up which were handled super quickly by the support team via live chat. Also downloaded the app on my phone. I think the live chat app will really help me engage with visitors to my site.
Nov. 4, 2016
I wish I could give this app a good review. But, frankly, I can't figure how it got so many good reviews here. I tried it for a week. It's *almost* a good app, but far too unstable, written by a startup that clearly is going through growing pains. I switched to tawk.to and am very happy. It's free. And it works reliably. Also tawk.to has great tech support, and, IMO, a better UI. Their back-end is instantaneous, so changes made appear on your site immediately, unlike Tidio. All in all, tawk.to just feels like a more mature company and product. On the plus side for Tidio: Tidio gave quick and good tech support. I actually contacted a few stores using Tidio as listed in these reviews and the ones I spoke with liked it. The president of Tidio reached out to me after I first posted this review, so they're aware of the issues I experienced. He assured me they're rapidly fixing them. And he refunded the $12 I'd paid for the next month's pro level. (See? I liked their app, but couldn't continue to be an unwitting beta tester for them...) My suggestion: wait until December 2016 and then check them out to see how much progress they made with their app and whether it works for your needs. Sorry, Tidio. I really wanted to like you.