Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,184
chart
#116
All reviews
Review RSS Feed
Oct. 28, 2016
This is a great app so far. I run a small operation, so I only need the free version and it is exactly what I needed for my shop. I feel like I've paid more and got less with other apps! I love this. Well done.
Nov. 2, 2016
Just installed this app. Super easy to install and so far it seems really awesome. Update: been using it for a few weeks and it's a solid app. The desktop app can be a little buggy on login but they mentioned their fixing that. Would highly recommend it.
Oct. 21, 2016
Highly recommend to all Shopify-based online store. It's so easy to use and have a very nice and functional dashboard.
Oct. 4, 2016
Works perfectly! Such a great way to interact with customers seamlessly on our Shopify page. OLPRO www.olpro.co.uk
Sept. 30, 2016
Terrific app. The free version is more than enough for what I need and the support is wonderful. The app also look amazing on my webpage and works seamlessly with my mobile device. -Specs Collective www.specscollective.com
Sept. 9, 2016
Great product, In just a few days it has helped us communicate with our customers online a provide piece of mind to them which has resulted in greater sales. We are delighted with how easy it us to work and how well it runs.
Nov. 24, 2016
working great. so glad I found this app! super easy to navigate and their customer service is also very helpful.
Sept. 1, 2016
This is the perfect Live Chat app I had been looking. The fact that there is a mobile app is just brilliant. We can respond quickly and easily to our customers and visitors. The support is also really great. Matt was really quick with his responses for my queries. Love it!
Aug. 31, 2016
Love it! Just wished there was a noise that i could add the the chat that was louder? other than that fantastic.
Aug. 27, 2016
We've been using the free app for a couple of months, no problems, works great!
Aug. 25, 2016
Very easy to install, great customer service and user friendly interface. Truly a 'one click install'.
Aug. 23, 2016
So far so good! Easy to set up and meshes well with my overall theme of my store. Still on free trial version, check it out! www.Monkey-Threads.com
Aug. 22, 2016
We just started using it (free version so far) but find it easy to use and the support is very helpful. I like the way the Chat feature floats in the lower right corner of our website window...and stays there no matter if the customer scrolls up or down. Nice app!
Aug. 19, 2016
Not the perfect live chat tool but certainly good value and pretty straightforward to use.
Jan. 27, 2023
Have now put limitations on how many chat you can have on the free plan in order to push people to a paid plan. Moving to another with paid because of this.
Hi there. Thank you for your feedback and sorry to see you go :( A few weeks ago, after we introduced some new features, we decided to change our Pricing logic a bit. Since then, we notified our customers that the live chat will be limited to 50 unique visitors monthly unless they have a subscription to our premium plan. The limit was not enforced immediately because we wanted to give our users some time to get used to it. However, it was already enforced now. If this is a crucial factor for your business, and you would like to chat with more visitors, you would need to subscribe to our Communicator plan. This plan, apart from removing the conversations limit, includes many other great features that could support your business. Please reach out to us at [email protected] if you'd like to discuss all the available options. Chris
July 25, 2016
Tidio is a great way to instantly connect with customers. We use it every day!
Aug. 1, 2016
Tidio has been a great help in servicing our customers in real time. Very easy to set up and a snap to use. Our customers have clearly been happy having support just a click away!