Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#380
All reviews
Rating Breakdown
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Oct. 25, 2019
Love this app! Easy to use, customizable and pretty. Loving the friendly and fast customer service, too. Another app widget (Rewards) ended up blocking a part of the chat box. I was supposed to contact Shopify for a solution, but Oscar was super friendly and as an extra service sent me a step-by-step guide on how to fix it myself. And it worked! Feeling very understood and empowered! Thank you, Oscar and co.!
Oct. 28, 2019
This app is fantastic. Some of our costumers do not use Facebook or Watsup, for some strange reason, and Tidio is hands off the best solution for live chat communication with them. Also the costumer support is surprisingly attentive and helpful (talking to you Olek). And the bot making process is quit enjoyable.
I'm really sorry to hear that - this issue is caused by two chats being installed at the same time. One comes from our plugin on Shopify, while the other was installed manually using a JavaScript code. We should be able to fix this for you within a few minutes. Olek - Tidio.
Oct. 25, 2019
I'm currently on the free plan. This app is great, it's easy to set up, and I love that I can use it to interact with my customers via the app on my iPhone. It's a must!
Oct. 24, 2019
perfekt in der bedienung. tolle eigenschaften die einfach zu verstehen sind. würde dieses programm weiterempfehlen
Oct. 22, 2019
This app really is a recommender when you'd like to automate answering questions from your customer. It also helps with abandoned carts and upsells
Oct. 21, 2019
I am using the Tidio app on my websites and I am really enjoying it with all the features. Recently I needed help and support did a really good job finding me out how to fix the problem I was having. So I am recommending everyone.
Oct. 21, 2019
Really nice apps to acquire new leads. Really nice support team. It's always nice to talk with people right where they are at on your website.
Oct. 20, 2019
Setting up a chatbot has never been easier! With Tidio, you don't need to know any coding to be able to do automated customer service (like answer FAQ automatically) which frees up so much more time. It is especially useful for scaling!
Thank you so much for your review. We're really proud Tidio helps you with scaling your business!
Oct. 17, 2019
Great chat app and amazing support team. They helped me change the location on the button and they are always there for any question.
We're always happy to help you. Thank you for the review. :)
Oct. 14, 2019
downloaded it a couple of hours ago. wow. nice layout. easy to use. can get lost with all the bot triggers and actions. have to allocate some time to really dive into it. its free, easy to use and very detailed. 5 stars.
Perfect. Thank you!
Oct. 12, 2019
Just started to use it but so far so good! I got the free version for now, if I love it I will definitely upgrade with time.
Thank you for your review. :)
Oct. 8, 2019
I've tried a few chat apps & this is by far the best. By far! Presentation, operations with their dashboard & apps / bots - great support team (big shoutout to Kamil, Rafal & especially Olek!). I wanted to enable customers logged into shopify to also be logged into Tidio (to avoid logging in twice) & everyone was most helpful with next day solutions. For more details on how i did: https://community.shopify.com/c/Technical-Q-A/How-to-add-logged-in-customer-data-to-app/m-p/582386#M12225 Many thanks Tidio Team! #KeepItUp
Thank you so so much! Your review made our day. We hope our service will help your business. Best of luck from our team! :)
Oct. 3, 2019
the best app ever for customer support it helped us boost our clients and our sales so much, thank you so much for this cool feature.
Thank you!
Sept. 26, 2019
We are happy with this app. It's easier for customers to contact us. We can set chatbots and business hours for the chat and chatbot. Thank you for offering a free plan, that's very helpful for small business.
Thank you for your review. We're proud to support small businesses!
Sept. 25, 2019
Makes a big difference for me. Acquired a few valuable leads thru this nice App. Upgrade for 15$ was necessary quite soon (free won't last very long) but that's fair for such a well-designed App. Support deserves 6 stars! Keep up the great work!
Amazing review. Thank you so much. :)
Sept. 25, 2019
Looks great, works great. And if it doesn't - or you're selectively blind like me - there's always someone to come to your aid. Three thumbs up
Haha thank you! We're really happy to help! :)
Sept. 25, 2019
Great tool, it helped my store to get more sales. Ideal to solve those little doubts of the cleintes and close the sale.
Perfect, we're really happy to see your review!
Sept. 24, 2019
Incredible software that generates leads like mad. Also great customer support. I'm a lifer with Tidio
Wow, that's amazing, thank you! :)
Sept. 24, 2019
Very good application! It all comes down to Professionalism! functionality, features, and service! congratulations!
Thank you!
Sept. 24, 2019
Works great so far and great support , very easy to get started and looks nice , Recommended ! ...
Thank you so much. Cheers from the support team! :)