Tidio ‑ Live Chat & AI Chatbot

Dec. 16, 2015

This is a great App. Live customer chat has gained us a lot of sales. Installed the App on my phone and it's easy to use and you can scoop up extra sales any time of day. Use it as much or as little as you like. But just use it.

Dec. 15, 2015

We love this app! If you want to expand your company, this is the way to do it! Very pleased. 100% www.classicbritishspares.com to check it out!

Dec. 14, 2015

Awesome App; it's a great and faster way to communicate with your customers. I give this an A++++++ rating.

Nov. 22, 2015

Great concept but mobile app and their features are way too buggy to use on site with actual customers. Will look at this app again in a few months. Has lots of potential.

Nov. 12, 2015

Great app! Easy to install and works just great

Nov. 4, 2015

Easy to use app that makes connecting with customers, answering questions and solving issues in real time a breeze. My customers love it! www.customknivesaz.com

Oct. 30, 2015

Fantastic app. Very easy and very useful. I like the designs and the functionality. Fast and friendly support. Developers are open to suggestions. Tidio is an absolute must have. Getting closer to your customers will make you more successful.

Oct. 10, 2015

Great App, Have been using it for about 4 months, I love the way that I can see my customers on my website in Real Time, and can watch the customer journey from page to page. The live chat feature is simple and has really helped me convert visitors to customers, especially when they have a quick question about a product or shipping, and they need an immediate answer. The only thing I can suggest is that when you get an offline message, there should be a feature that allows you to reply from within the Tidio Chat area, rather than have to go to your email client. Other than that Great App

Oct. 4, 2015

Great idea, doesn't work on mobile well. They have a few more things to fix, maybe instant sms messages sent to the phone of shop owners because when you see the message and click the notification to go to the app the message doesn't show up instantly.

Sept. 16, 2015

Super customer service! Very expeditious and customer focused!

Sept. 14, 2015

Great app to talk to customers and get them involved in your brand! Quick and easy set up with customisable options. The tech team are 100% on the ball if you have any questions! Every store should have this.

Aug. 30, 2015

It's very easy to use and very helpful to connect with my customers. I would definitely recommend it to a friend!!

Aug. 23, 2015

I have just completed my first week on the trial version and I am liking it very much. I did find the app would turn itself back on afterhours and although I named visitors, they often logged back in under a new ID #, so I wouldn't recognize returning visitors. That said, I LOVE this app! I made a sale the first day I used it, one that would never have happened without it. My store does not get a ton of visitors, so for now I have opted to continue on the free version. I only have one convo at a time, I don't use my phone for work. But if the paid version could get me good info on returning customer behavior or maybe their name before they chat, so I don't have to ask for it, I may upgrade then. Overall, awesome! Thanks so much :)

July 22, 2015

Good app and customer service—responded to my feedback! :) Thanks!

July 7, 2015

Good functionality within free version. Tidio team was very helpful resolving my issues and they even updated the application according my feedback. Recommended!

June 1, 2015

VERY easy to use. They are updating and asking for feedback. How awesome is that? They also have an iPhone app, so literally while im out in the field Im converting customers to purchase on my site. Now that is cool.

May 15, 2015

Easily one of the most reliable and straightforward shopify apps around. The service is easy to install always work and when your store is ready for the next level you opt for a paid service with even more features. For an online only store a live chat service adds so much value as your visitors know they can communicate directly with you. And Tidio's customer service is flawless!

April 17, 2015

Unfortunately, it stuttered when we have a major sale and we had a lot of traffic on our website. We uninstalled and started using another chat that we love and can handle volume.

Jan. 6, 2017

Tidio is easy to use, intuitive and very useful. This allows your customers to ask quick questions, and get quick answers. It even shows you what browser they are using, and allows you to save their email address and a name so you can target them in future. A fantastic app and a must have for every store.

Nov. 22, 2014

Can't reach them on chat as they are in Poland. No service. Cancelling this app. Now they are sending me spam. Stay away from this app!