Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#380
All reviews
Rating Breakdown
Review RSS Feed
Sept. 23, 2019
This app is super. Great functionality, its so handy to have the app on my phone so i can always get back to customers right away - and the web version is super detailed. The support team are amazing too! The one thing I would really love is to be able to personalize the chat bubble - but this is not a huge issue and I would 100% recommend this app to anyone
Thank you!
Sept. 20, 2019
crap app , it says free after 1 month you have to pay $15/month and you cannot even access to you dashboard
Hi there, I'm really sorry to see your review. Tidio is available in the forever-free version. You can switch to the free plan by pressing the "Downgrade" button. You don't have to pay. I will reach out to you via email with instructions to quickly fix this. :) Olek.
Sept. 19, 2019
Really good!! Customer service guys are really helpful. Easy to use. It does everything we need all in one app, live chat, autobots, automated discount, abandoned cart and customer order tracking, much better than having to use various app. Im sure it can do more but we have only just started using it. Can not fault it so far!!
Thank you so much! <3
Sept. 18, 2019
This app is awesome and is a must have! I highly recommend this app to all business stores to create a better bond with all customers. The support team also great
Thank you for your review! :)
Sept. 17, 2019
This app is a must have for any store that wants to keep their customer service and request list at a minimum. Setup is very easy and it integrates with Shopify like it was already part of it. The team at Tidio has prepared all of the most commonly used bot creations for customer service replies in their back end. So when your ready to start implementing your first automated bot, you can simply choose to use the ones they already have prepared for you. A great feature that I love is that you can modify their existing bots and customize them to your preference or if you prefer, you can use their bots to learn from them and then create new custom chat bots of your own. All bots can be tested before they go live and cloned as a duplicate backup just in case something goes wrong as well. Superb app! They need more visibility on the web because their live chat customer service is also THE BEST!
Thank you for your thoughtful and honest review. Cheers from our team! :)
Sept. 17, 2019
really great app, cannot fault it! improves sales as customers can get answers straight away and the ios app is great too. see it live on our personalised and ashes memorial jewellery site www.annalise.co.uk
Thank you so much for your review!
Sept. 17, 2019
new to the app and received help right away. useful, easy to use and efficient in communicating with customers
Thanks! Cheers from our team! :)
Sept. 16, 2019
i m sorry to say it lags and whern tried deleting its still there on the store and not working fine
I'm so sorry to see your review. Not sure what caused the issue on your website - we have probably the lightest widget on the market. I don't see the chat on your website anymore. Please reach out to me at [email protected] - I'll do my best to help you.
Sept. 15, 2019
Tidio is a great chat app and I recommend it to other users of Shopify. It has plenty of customizations and options and its basic functions are free which is great.
Awesome, thanks! <3
Sept. 12, 2019
Friendly to use, cool design and layout options, and the support is A+, you can chat with the team anytime, thank you Kamil, for helping me out today.
Thank you so much for your review. Cheers from Kamil as well! :)
Sept. 11, 2019
Easy to install and easy to use. Great for customer service! Truly recommended this app. AND IT'S FREE to start with.
Perfect, thank you so much.
Sept. 5, 2019
Very easy installation with a wonderful support team. I had a few issues/concerns and Jan was so patient in helping me solve them. Support is very efficient and fast. When my sales increase I will definitely upgrade.
Thank you so much for your review. Best of luck from our team and cheers from Jan. :)
Sept. 3, 2019
I love this app. The chatbots have been great for conversions so 5 stars. Support is also quick helpful and efficient
Thank you so much!
Aug. 31, 2019
This app is amazing - and so far I’m only in the free version. The customer service is spot on! I’ve had a couple minor issues I couldn’t figure out. Hit the chat button and within seconds someone was there and the problem was resolved. I love, love the chat bots! WTG Tidio! Keep up the good work
Thank you so much for your amazing review. This made our day. Have a great one too! :)
Aug. 30, 2019
First off, their support is spot on. Right there when you need them. Secondly, I've tried a couple of other chat platforms that were way too complicated and time consuming. The bot setup on Tidio is really easy and user friendly. I highly recommend Tidio. Love their app!
Aug. 29, 2019
One of my favorite apps, support is awesome! Very cheap compared to the value it has brought to our business.
Amazing, thank you!
Aug. 28, 2019
I really like this app as it allows you to connect with visitors anywhere through you phone app that makes it easier to respond to customers while on the go! And customer service is nice
Thank you so much for your amazing review. It was great to chat with you over our support chat.
Aug. 28, 2019
Today was the first day using this tool, and I am in love. Support staff was fast, and very helpful.
Thanks! Best of luck from the Tidio team! :)
Aug. 27, 2019
support staff was unprofessional and did not help when it came to placements. Best to find a different chat bot.
I'm really sorry to see your review and that we didn't help you over the chat. I've sent you an email - I hope I'll be able to help you there. Olek
Aug. 19, 2019
Easy to use & intuitive product, with amazing & prompt support esp. from Arek! A big thank you to everyone that made this APP happen.
Using app
4 months
Total reviews
2
Average rating
5.0