Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#380
All reviews
Rating Breakdown
Review RSS Feed
Aug. 19, 2019
Really a fool proof app that anyone can use to increase conversions ,very easy to set up have direct live support if you have any problems , will definitely be upgrading my free plan shortly thanks guys great work
Aug. 16, 2019
Easy to setup and works really great on all my devices! I needed help to change some settings and customer support was great1
Aug. 13, 2019
I would give 5 stars but I have only JUST installed the app and have yet to fully utilize it...I was having trouble uploading the app to my page and Martin in Tech/Customer Service immediately responded and was a HUGE help! :)
Aug. 12, 2019
It's not completely free, not good after i used it. Just a free trial for some days i don't know how many days.
Hi, I’m really sorry to see your review — our app is available in the forever-free plan. The trial version lasts 7 days to show you the premium features of our live chat and chatbots. This allows us to maintain and grow the service. I can help you switch to the free plan now - I’ll contact you directly. Olek
Aug. 2, 2019
This app is so easy to use, and the price point is really excellent. Being able to provide our customers with instants support -- and receiving it from this app's team -- is invaluable.
Using app
11 days
Total reviews
2
Average rating
5.0
Aug. 1, 2019
This app has been crafted with love and care. Great all around, many useful features and customisations and great modern look. Gets pricey quickly when wanting to use all of its features, but they are well made, super easy and intuitive to use and the app has excellent instant support so depending on the business in can absolutely be worth it and is justified by its quality. -1 Star as it would be fair if the Tidio branding could be removed for the paid for versions, considering the price. Otherwise as far as I can tell the best live chat app currently out there. Would happily recommend to anyone!
Thank you for your thoughtful review. The branding option really helps us grow and as a result, makes our service better. Best of luck from our team! :)
July 30, 2019
Love the app. Was a bit confusing to figure out at first but really nice features once I did. Love that you can add a large photo to the chat's welcome background. Facebook Messenger messages from your FB business page appear within the same tidio account admin panel to manage them in the same place. It is important to know that if you are not logged into your tidio account on the website or the mobile app, your offline message will appear even if it is not during your Do Not Disturb hours. Keep logged into your tidio account on web or mobile and you won't have a problem.
Thank you for your review and for the tip for our users! :) Cheers!
July 30, 2019
The plug in works really well, although it seems to have slowed down the loading speed for my whole site. It has not been installed for long though so I will continue with it and test this. I like that you can customise the colours of the chat but even if you pay for the $15 a month plan you still can't remove the "Powered by Tidio" message?! I was told by their support team that you have to pay a minimum of $55 per month in order to have it removed. That is quite ridiculous. Other than that, the app works really well, it is easy to use and install, the messages come through to your phone. If I can find a similar option that lets you remove the branding though I will be switching.
Hi there, thank you so much for your thorough review - I’m 100% sure that our chat doesn’t affect the page loading speed on Shopify. Our widget is loaded asynchronously -- so it loads alongside your website without affecting it. As for the branding - I’m really sorry, but we can’t change its pricing model. This option really helps us grow, and is reserved for the select group of clients who decide to take this step. Thanks for your understanding and your feedback. :) Olek - Tidio
July 29, 2019
This may be the best kept secret of all the shopify eco system. Have tried maybe more than 10 chat solutions so far, but none would hold a candle to this in terms of useability, functionality and effectiveness. Would be happy if it could be a little cheaper but this really is great
Thank you so much for your review! Stories like yours motivate us to continue improving our service. :)
March 24, 2022
Great app and good support. Glad I tried it...........................................................
Thank you! <3
July 24, 2019
I have been looking for a chat function for our website for quite some time and stumbled across Tidio. I was immediately impressed with its simple set up, functionality, customizable settings, and also their amazing support team. I now have this set up on two websites, and will be adding to a third. Great app!
Amazing - thank you! It was a pleasure to chat with you over our support channel.
July 22, 2019
This is a great app, customer support is pretty awesome they respond immediately in their live chat. It has a lot of great features and friendly customization. Your customers can contact you with ease if they have any questions while shopping which can help boost sales. I highly recommend this app
Thanks so much!
July 19, 2019
I installed this because I wanted a live chat app on my site. It took about 5 minutes total to set up from start to finish, including tweaking to my preferences. Don't look anywhere else, I did the research already this is the winner! Jan in customer service helped get everything perfect. Really fast response and help customizing thanks again!
Thank you so much, we're really happy to see your review! :) [And cheers from Jan - he was very excited to see this]
July 17, 2019
I have only had tidio for not even a day and wow I am impressed! It looks smart on site, easy to use and it has already increased my customer list. I have more insight too with who is checking out my site and what they are looking at. Many thanks :)
Many thanks to you from our team! :)
July 20, 2019
Highly Recommended! This app is absolutely amazing. It gives your website a VERY PROFESSIONAL image. Once you play with the buttons and get everything set up, it' looks amazing. It has many customizable features and is very easy to use. I rate this #1. I am VERY impressed!
Thank you so much for your amazing review! :)
July 14, 2019
Love it! I had given up finding a nice chat at an affordable cost for our website. But then I found Tidio! It works great, is beautiful, and is full of great features! I say give it a try. You won't be disappointed.
Thank you for your kind words! :)
July 13, 2019
Customer service is very plesant to work with. Chatbots are easy to set up and change and you can easily turn them on and off. The robot bots can track shipments and look up availability for your customers from information in your Shopify store. Recommend this app as one of the best. Much better reviews than a BIG NAME chat. Needjewelry.com Loves Tidio!
We're so happy to see your review! :D Thank you!
July 12, 2019
I absolutely recommend this app to everyone it is very helpful and easy to work, is customizable and the customer support is fantastic. Congrats on the great app. I already recommend this app to so many people. Thank you!
Thank you so much for recommending us! Much appreciated. Cheers from our team! :)
July 9, 2019
Use this app across all 3 of my websites, really simple setup, extremely versatile and the support stuff know what they doing.
Amazing - thank you for using our app on all 3 of your websites!
July 7, 2019
Tidio Live Chat is a great addition to our online store. It has allowed to be more engaged with our customers and help them find the products want.
Thank you so much, we're really happy to hear that.