All reviews

Rating Breakdown

  • 5
    86% (1,066 ratings)
  • 4
    8% (94 ratings)
  • 3
    1% (15 ratings)
  • 2
    2% (22 ratings)
  • 1
    4% (49 ratings)

Reviews with Text

  • 92% (1,145)
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5 / 5 Share

May 15, 2015

Easily one of the most reliable and straightforward shopify apps around. The service is easy to install always work and when your store is ready for the next level you opt for a paid service with even more features. For an online only store a live chat service adds so much value as your visitors know they can communicate directly with you. And Tidio's customer service is flawless!

Using app

8 months

Total reviews

2

Average rating

5.0

2 / 5 Share

April 17, 2015

Unfortunately, it stuttered when we have a major sale and we had a lot of traffic on our website. We uninstalled and started using another chat that we love and can handle volume.

Using app

About 1 month

Total reviews

2

Average rating

1.5

5 / 5 Share

Jan. 6, 2017

Tidio is easy to use, intuitive and very useful. This allows your customers to ask quick questions, and get quick answers. It even shows you what browser they are using, and allows you to save their email address and a name so you can target them in future. A fantastic app and a must have for every store.

Using app

Over 4 years

Total reviews

8

Average rating

4.5

1 / 5 Share

Nov. 22, 2014

Can't reach them on chat as they are in Poland. No service. Cancelling this app. Now they are sending me spam. Stay away from this app!

Using app

3 days

Total reviews

3

Average rating

2.0

5 / 5 Share

July 23, 2014

Loving it! With the help of this app and a couple of other smart apps available on Shopify my online business is looking very professional :) Thanks www.mummyandmee.co.uk

Using app

7 minutes

Total reviews

1

Average rating

5.0

4 / 5 Share

July 19, 2014

Simple and easy to set up..... works very very well!!

Using app

Over 5 years

Total reviews

3

Average rating

4.7